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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans. " Y! K0 V+ @1 [9 O
D1 X) K: k9 Q5 q+ LOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.) C. o8 N5 P* _; \+ w* @ R6 y, e
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.- k) p' b! \% A# O( Z
/ P6 t% M% |" r) v1 y& T; X2 Z8 BPosition Summary/ u% U7 L; N: \% _' W
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• Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations - |/ m! N1 q; O
• Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
. B7 Q, W2 c6 D" ~) M• Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach 1 N9 _# m7 R6 c
• Promoting TBL products and services + R: S4 s8 r& B; _# s1 w
• Accurately processing sales and performing daily cash balance , d: ^- u1 {* g& f# H
• Providing appropriate paperwork to account payables and receivables
) b) T4 M# o9 n* J3 d6 E6 R/ H3 l• Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta F* Y; Z6 W5 i
• Keeping accurate tracking of client interactions – data entry
/ L/ x9 `% i# h• Assisting with administration of the Guest Advisor Program
% M8 W. \) }0 \1 P0 T! n• Arranging catering for various meetings
, \7 }6 Q/ v3 _/ y1 C- |& _" T• Opening and closing of The Business Link Office
+ ^$ ^, [9 x1 }7 [5 G• Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times " i$ ]8 l) J, v) q& c0 H9 R
• Other duties as assigned. ' d2 W& Q7 h1 X# k
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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; d) A) z5 y7 X/ [Qualifications
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4 Q/ v, ? s/ m3 x! M; K2 f. q' EEducation and Experience
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1 E: F: f8 ] \6 u* [$ {" C• Minimum 2 years of Customer service experience 4 ^5 E& W6 A! z6 B/ s
• Administrative experience including reception, cash register, and scheduling
v: O- S% X; v5 a8 Q$ {• College Certificate or Diploma in related field.
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$ N o% ?& Z3 P: q/ T v7 mSkills/ `8 r# l+ h9 O" o. |5 g
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 Strong work ethic- Z+ V, A* O/ T
 Professional, diplomatic and self-starter6 d# U6 g, B; d# g+ C# Z& o8 G4 n4 p
 Strong proficiency in MS Word, Excel, and Outlook
, W- ?" N' r8 f$ G9 Q6 F Problem solving skills to define problems and recommend practical solutions) E1 V) {. e; t7 c R2 @
 Ability to effectively communicate and build relationships at all levels of the organization; L# J; ]' ?2 U9 N( W4 B
 Strong organizational skills with multi-tasking abilities* r3 y+ {7 l: U: \1 C% `: J) F# b
 Continuous learning is essential to perform job effectively
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. |$ ?# C4 P; K- f" l1 `A combination of education and experience will be considered.
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5 o2 r; N# F, Y$ HThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package. : }& s, h: E. }* @2 w1 g7 b/ R, h: o0 X
- k: l8 Y0 h3 s, {( ?( V# }Final candidates will be asked to undergo and successfully complete security screening.* W2 l6 u/ g _& c+ r
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
+ Y% A6 Y! O& n1 MThe Business Link
7 e& F) n" q: ]/ V- D100 - 10237 104 Street NW
$ L- T @7 A6 Z+ J( u4 z) EEdmonton, Alberta 8 k6 u* l! y- L: u% z$ o* |: m
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- B. I; a$ p6 kE-mail: kevin.ramnarine@canadabusiness.ab.ca |
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