Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

) r' g. Q: u6 i8 U6 r6 xWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

% B# {5 v4 k) {( E' WPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
$ U: u. u7 G* p' T: C•        Promoting TBL products and services
) N7 ]- A( ?0 I0 t2 ?2 G6 u•        Accurately processing sales and performing daily cash balance
% h1 o/ g0 e0 ?4 P7 R2 |$ |! J- [% {•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
* i( M! N- F% `% J1 B•        Arranging catering for various meetings
+ G/ i- Q9 ?6 w: y5 [•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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3 B" N0 G" S) L( P. W6 O, jQualifications

7 Y/ n9 r  u2 G% H: F$ r3 IEducation and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills
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4 G8 y# V+ k0 ^  M        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
( P; o1 B/ e' P        Problem solving skills to define problems and recommend practical solutions
; l3 L! D9 {4 z        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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  S0 n% Q3 A$ aThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.

+ D: {* h  {; sIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

+ n* N# w+ N. ~: B" c# UKevin Ramnarine
The Business Link                               
/ x$ d. r2 Q" Z100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca