Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

8 n# N  T$ G1 \) y2 b" }/ c# S' uOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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7 ]7 B. ?4 {; Y& H' z$ g. l5 _•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
) d- g" }% ]3 z6 l9 e- C•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
) @) p: a1 Z" _+ H/ Q0 N3 A7 Q•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
  T3 }% c6 t) s5 Z3 ]•        Promoting TBL products and services
5 r) p; S2 _/ b: J) K4 O•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
2 a5 Z( i- E8 u# `2 F•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
. n$ s. W. b6 w4 [9 ]•        Arranging catering for various meetings
: p; w% v) y2 P, S9 ~•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
) ?8 R) n: h) Z9 C- g! [% ?$ v0 {•        Other duties as assigned.

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# B  L# e" F! S) U6 A3 r6 NIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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) [- g  a7 r6 h7 u6 CQualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
' R( R6 W& i9 S+ ^& i•        Administrative experience including reception, cash register, and scheduling
6 K4 x! t' I( j! ~& _# u9 f•        College Certificate or Diploma in related field.

, N! F! M9 J' b- c  w. uSkills

7 L5 c" H0 Y, C0 `9 w! p9 P        Strong work ethic
' I+ R" @' g( j, X, ?        Professional, diplomatic and  self-starter
( I* }1 v; R5 h  P, m        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
6 a# m9 [7 S3 F/ H/ V        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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9 m; x9 {, p4 f! v7 ^( r$ jA combination of education and experience will be considered.

! w0 N. A/ e* d8 r: ]The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.

7 {, g' c$ p1 w+ q4 K9 s3 M/ wIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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6 m; M& u& }$ w+ e3 h# oKevin Ramnarine
( N5 k$ F! p' l& B7 fThe Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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% }+ J- l6 k/ JE-mail: kevin.ramnarine@canadabusiness.ab.ca