Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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  k/ t5 y$ s) H2 XOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

: A- h* A% e2 Z- n  y" y0 HPosition Summary

! L3 d* k# r. K$ P; h+ c•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
# o' s) g, S7 Y) ^% a! c; _•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
1 }- ?5 \' ?: B0 s% R3 k1 g9 Y% u# U•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
8 F" k3 F; Q0 B. Q" F) a7 N•        Keeping accurate tracking of client interactions – data entry
4 {% |3 n7 ?7 F; }, o+ x$ ]$ K•        Assisting with administration of the Guest Advisor Program
; M% e  X; F. r•        Arranging catering for various meetings
, ]' Y# |2 c" I, H* z5 i* _' F•        Opening and closing of The Business Link Office
1 x7 u2 l  v) c+ ^% ]0 I•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
& a( q$ N7 ~) b9 J, Q- I9 Z5 }•        Other duties as assigned.


9 [/ g. \  ~/ _5 ^% s2 h) wIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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  V  S) [: {8 G5 A3 a& BQualifications

Education and Experience

4 G7 w& [0 c0 {1 Z•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
% k( }" T8 m2 P: C! \•        College Certificate or Diploma in related field.

9 l! \2 J1 Z! M9 Q2 `Skills
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) w- k+ H) F( j2 E: `2 i        Strong work ethic
" E8 d, _, Y# x0 q        Professional, diplomatic and  self-starter
+ a1 z& m& n% v. h' _! d        Strong proficiency in MS Word, Excel, and Outlook
& m8 E5 O6 K) k' M+ O        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
+ H6 r, N3 g3 R6 [) r4 v        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

- S6 D3 s6 x, X! l- y# I! pFinal candidates will be asked to undergo and successfully complete security screening.
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% s# i- {% O, x  o7 u* }/ V% R" kIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
; I, U0 j8 `& D) d5 T0 ~2 U; N4 }The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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9 n$ v* G# e9 ?6 i3 h, s5 ME-mail: kevin.ramnarine@canadabusiness.ab.ca