Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
' y9 r# w* N* f•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
/ P4 H6 _6 E: ^0 M. A5 j6 d•        Promoting TBL products and services
- Q1 `+ ^# e. B; H1 U5 E& y; u& n•        Accurately processing sales and performing daily cash balance
9 H1 F! @' ?& @1 E/ c7 a/ A7 [  b- \" Q•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
  V  Y4 u( b; r. I- f$ I3 G( [•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
2 b% ?1 ]- g7 c$ s: R5 ^•        Other duties as assigned.

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2 L& ^, t+ p( C* {If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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. _0 y+ j' p2 A4 @2 B" d# eQualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
7 A( C9 u0 e8 O7 T$ p•        College Certificate or Diploma in related field.

4 \6 A: Z& G7 D8 i/ w. }( E1 eSkills
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1 }- D& K" C: D3 w4 L        Strong work ethic
5 O3 l5 s- ]! }3 C) k        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
" G5 V- E9 H6 ^9 l5 H- g: E2 P        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

# z, w+ S7 B1 A! yFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
9 {  ]  A8 g" k2 [8 JThe Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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: O: m0 P$ d$ fE-mail: kevin.ramnarine@canadabusiness.ab.ca