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https://psjobs-emploisfp.psc-cfp ... 2696&psrsMode=10 T Z" n9 F9 \$ Y
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Citizen Services Officer- @- n3 x0 M* o6 u1 [5 Z$ a+ j4 t* j( a
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Department Name: Department of Human Resources and Social Development% D I* ^, L0 R& d
Location: Edmonton
" b, S( h5 o7 IClassification: PM - 01. C. ~1 Z7 G* D$ B& x
Salary: $23.32 per hour
8 O1 _5 B9 l. Z% EClosing Date: July 20, 2009 - 23:59, Pacific Time Useful Information
q, Q: W- P, ]: ^ v: b) j: ~2 n$ G: yReference Number: CSD09J-009550-000004
P0 |0 x. l6 `8 \- p$ f0 t' KSelection Process Number: 2009-CSD-EA-ALTA-2223% S2 U' v: v. N- e. j! l, S
Employment Tenure: These are temporary, part-time opportunities at 30.0 hours per week. These positions have great potential for full-time hours and permanent tenure. These are Call Centre Agent positions and employment will be within a call centre environment.
& G; |2 L7 @* h; FVacancies: 50
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Website: For further information on the department, please visit Department of Human Resources and Social Development9 y5 s/ A# H7 L6 H1 o2 [
Who Can Apply:+ [& {9 n0 M6 a N
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* Persons residing in Canada and Canadian citizens residing abroad.- R( S' L2 p1 R1 ?; q; x) b p
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Citizenship: V* M5 O$ q% x6 j
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Preference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.1 ~5 E" h; H. Q9 u( e
Language Proficiency
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6 i: L$ b. g& I7 g7 W, w EUseful Information
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, U- b( H9 v3 c3 u# yVarious language requirements and/or profiles:1 J" V( e v9 u
English Essential or Bilingual Imperative (BBB/BBB).
7 G) j4 B7 {' g6 K; \& }* TEducation" r) M6 ^; l+ E# j* s% N9 y( \5 u
7 D1 f7 T7 i3 I; Q" w3 i" KUseful Information1 y; y( k S4 i) W: u5 t# J( q) Y& J
, \" z8 Z9 ]6 z/ B& P% {ESSENTIAL QUALIFICATIONS: D+ a& i, v# N. a
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• Successful completion of secondary school education
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ASSET QUALIFICATIONS:0 D5 J/ ^) I+ h* s: K' r6 u
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• Successful completion of customer service courses.
8 G$ Z' e( ^. a# l7 y" t+ p3 R. _• Graduation with a degree from a recognized university or successful completion of a two (2) year post-secondary program (e.g. Community College or CÉGEP) from a recognized educational institution.
5 x. m3 @" x8 m4 z9 d$ HExperience' C" h; G9 _! i; o+ ~4 {8 H
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ESSENTIAL QUALIFICATIONS
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: q1 T- n& J+ S$ r* [- R0 pExperience in delivering services to the general public involving obtaining and providing information requiring explanation and/or clarification o* Q1 l3 J. I+ X, v! Z9 Q) Z1 t' C
* l1 Q0 ?9 r: T, gASSET QUALIFICATIONS% J' n" ]" j3 Y( r* Q
$ C4 r4 Q2 _: G. _0 U- Experience using business related software applications including word processing and spreadsheet software M" L' q% y$ M6 C! k" o2 V+ q
- Experience working in a call center environment
7 f5 H9 g7 t. Y. {( i- Experience as a Supervisor or Team Leader# |$ B1 n i* L( w0 J
Other Merit Criteria and Conditions of Employment0 m$ F0 X( I! G% u. [' l. X; o: y
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* CONDITION (S) OF EMPLOYMENT:3 m' m5 u- v" Z1 `; {
- Enhanced Reliability Check and Credit Check9 j" U! \* e! _/ Y/ Z
Applicants must meet and maintain the above condition(s) of employment throughout their employment.
2 ]& d2 H+ [& k: t4 _% P- s * OPERATIONAL REQUIREMENTS:
5 o' n( m3 ~8 W3 a - Availability to work overtime, evening(s), weekend(s), Statutory Holiday(s) and/or shift work when required3 h, n2 i/ W9 j: x' y$ Z
- Willingness to work flexible hours
4 E4 ~9 ?. P- x8 h2 e4 i4 K8 m - Part time and Full time employment – 30.0 hours per week part time to 37.5 hours per week full time
$ B$ h; A3 b) h" Y$ b - Willingness to travel for training purposes
) X/ z7 c$ P% C" a) w5 Y( o * ORGANIZATIONAL NEEDS:
1 `0 q! O; N* [! j: d7 Z* w - Candidates may be considered for appointment based on the following organizational needs: member of one of the Employment Equity groups where there is an identified gap
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Statement of Merit Criteria T! }# G1 E. S3 s+ O8 A, y
3 I* x) n9 P6 DApplicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.
( M% Q# R& N- ?; @: k) ?3 ]3 L; FWork Environment
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Service Canada Call Centres, Service Canada Initiative.6 y. c# M% u+ @4 W0 `
, Z6 g- y( t8 }) f1 yGeographic Location: Edmonton: R5 M+ q6 A$ w7 ]" O% h& w1 ~" X
Additional Requirements / Comments/ |+ G) ?4 t( u9 L4 O
4 j" I8 c0 q/ f2 i * Please note that written test(s) may be administered evenings and/or$ ~/ t) E! E a2 W! m5 P
weekends.$ p2 N: d) f: s8 E
* Testing/interviews will be conducted at the location of the employer's
/ A3 o7 } Y& {/ m choice. Failure to attend assessments as scheduled may result in the rejection of your candidacy.
; W5 V3 C5 J1 ?$ X# N * Candidates from outside the federal public service will be required to pay6 G' q+ n1 y! h' h; V+ o
for their own travel expenses for assessment purposes.
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+ \5 s5 t7 P3 X/ ^$ ?. M" [5 f( b' oInformation to be provided:8 i6 d/ c( U9 u" M$ t+ y
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You must provide the following information when submitting your application:2 X+ \( w+ A- o$ d7 W
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* Your résumé.
5 ~0 f( s' I1 h4 q * You must ensure that you select at least one employment type when submitting your application: Employment Tenure% R6 r" }: X5 [) s9 E. f7 a
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Important Messages
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3 Y% v$ A8 g& E; k. l% F9 M5 VInterested persons must meet each essential qualification to be appointed to the position. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.9 l n+ }0 C9 q7 ^ M7 m8 M
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The pool of qualified candidates will not be used to staff similar positions on an indeterminate, term or acting basis. Random selection may be used to identify which applicants will be assessed in this appointment process..
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Your résumé must clearly demonstrate how you meet the requirements.
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We thank all those who apply. Only those selected for further consideration will be contacted.# x d5 v) n: A% m
+ s* t4 Z) `" q; s9 WQuestions regarding travel and relocation.
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The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.! q6 k+ ]5 l- s/ A. t6 k4 u6 I7 N! |
* j/ y) i. Y8 ~$ C8 ^4 q7 sThe Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. |
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