Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

- q9 y2 ]8 |5 E/ @, a5 m9 SOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

+ K3 ]6 @- z7 y•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
! @4 E( V' m4 w! u•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
3 l7 ]& s$ c* ^4 e# H3 x' k, {( _7 b•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
7 R; Y2 G/ E0 i3 \& \9 J6 B( |! F•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
6 e9 {, H1 \$ O•        Keeping accurate tracking of client interactions – data entry
4 v* g0 z" _: ^8 A# J4 e! ^•        Assisting with administration of the Guest Advisor Program
1 e* l' b. r4 ~$ L2 [1 w5 J•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
# R0 r& {* M/ {4 }# R' i•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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6 \0 B% X9 M4 A/ R  ?' C7 b4 OEducation and Experience

•        Minimum 2 years of Customer service experience
$ x% a1 c& F' e5 J9 E) ?•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

; X+ S! W& N. l2 b. [: B; J+ vSkills

        Strong work ethic
        Professional, diplomatic and  self-starter
1 V3 P1 d6 C7 R; |/ Q' V+ |% g" B/ P        Strong proficiency in MS Word, Excel, and Outlook
, }8 {, [5 o- O* x        Problem solving skills to define problems and recommend practical solutions
8 `' x) t9 @9 D0 H7 H3 R        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

( w( \3 e8 q. N# j; ]  o6 UA combination of education and experience will be considered.

6 l' I  ~1 U* ]The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

( \, w2 V' x! ^$ T* d3 G( TKevin Ramnarine
The Business Link                               
! I& ]! Q# h9 l2 x# c, Y0 D5 l# t100 - 10237 104 Street NW
  F; m6 H, |; K# lEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca