Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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, a: i% K, n( x" u/ N. p3 U& bOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
1 u9 G" I* l' M  z6 d3 ^7 Z' T0 B•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
( _  I# Q" {& w1 j2 [+ F) L•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
* Y, o# h% E! b7 o' N" M/ _•        Other duties as assigned.
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! o& W. X# G1 L6 _If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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. X9 A, ]7 z; b! k/ uQualifications

Education and Experience
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1 k2 y# H. j0 _1 _•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
4 U: R: ~: [4 b7 y( @  R•        College Certificate or Diploma in related field.
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Skills
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        Strong work ethic
        Professional, diplomatic and  self-starter
+ y4 f7 {6 K* j0 t* }3 P# m! a        Strong proficiency in MS Word, Excel, and Outlook
# A0 |- R$ X' g0 q        Problem solving skills to define problems and recommend practical solutions
" q, `. U4 }: ]) E6 L7 J7 t0 C        Ability to effectively communicate and build relationships at all levels of the organization
5 ?9 k6 @# b7 [: @1 r        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

5 D9 t. Q9 `; V6 b" U: NIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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0 W) g2 Q6 B: o' CKevin Ramnarine
0 S3 \( ~/ K! u; C' I3 {7 `  n6 KThe Business Link                               
100 - 10237 104 Street NW
0 r% E9 Y5 p/ u  v$ CEdmonton, Alberta
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4 t- V; N, t% s. `$ ~% I3 o, {/ hE-mail: kevin.ramnarine@canadabusiness.ab.ca