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[招聘信息] Client Services Representative - The Business Link

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发表于 2009-10-1 10:51 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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% K  Q+ V/ v9 o, @: |1 z' YPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations & ^6 a' j- y6 N# {* l
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings 6 g, p" P& m8 u8 P0 O5 L0 ]
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
, A7 m" u( `0 ^; K/ g2 {& @•        Promoting TBL products and services 7 f8 |8 N$ v: x2 A6 C% m4 {
•        Accurately processing sales and performing daily cash balance
; L( ^2 W' z- A•        Providing appropriate paperwork to account payables and receivables ( {/ |6 Q/ L% P. Y5 g, c3 I
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta 9 X6 }* W% R% l
•        Keeping accurate tracking of client interactions – data entry
- Z" G  ~& D- z0 @$ O5 k, r•        Assisting with administration of the Guest Advisor Program 7 {; C1 P  \* p
•        Arranging catering for various meetings 2 X# N6 `. V0 x: X* _1 ], v
•        Opening and closing of The Business Link Office
( G( f9 u4 A# ~% X# i+ c•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
+ h3 Z2 e% [# w- T* `•        Other duties as assigned. $ v8 B  p8 i! H" Q9 A, g! ?
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( c- a: M) j- J  V9 Y9 rIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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$ M) a! b  u0 H: P( j9 RQualifications$ Q+ ]" n3 a; I: K

" M, V8 O+ d- c5 t3 T9 x8 k6 ?Education and Experience
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/ E* Y/ l; D4 s0 b1 g4 \•        Minimum 2 years of Customer service experience # ^2 Y! T, G. q/ U  v
•        Administrative experience including reception, cash register, and scheduling0 C1 E4 `; I, S3 U! E9 Y6 N  i
•        College Certificate or Diploma in related field./ \: n/ }: x9 P9 \3 d

' `2 c1 E, \/ C) nSkills
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        Strong work ethic
) A  E; ]  x8 c$ F! z+ q        Professional, diplomatic and  self-starter4 x1 M) d# T2 k% U& Z! R+ p% _% ~
        Strong proficiency in MS Word, Excel, and Outlook
3 _7 r3 H" J) y        Problem solving skills to define problems and recommend practical solutions
) Q. S4 D/ X* Q2 ]) R        Ability to effectively communicate and build relationships at all levels of the organization" ?8 _4 y' N* E9 Z! \
        Strong organizational skills with multi-tasking abilities
" P7 j8 ^& a- z6 K        Continuous learning is essential to perform job effectively - L# l, @; O! @  B: ~

3 Y& |6 }% h: b' s! T& R( DA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  2 O# l" U+ X# Z0 q4 ^

5 @! f8 L# l& b* f+ b' j7 [Final candidates will be asked to undergo and successfully complete security screening.; p$ A* `( i- v0 W8 V

: h  w4 g; v; T; UIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine' V' t$ o; J) _
The Business Link                               
, y- R, ^- ~& w0 S100 - 10237 104 Street NW) d7 l/ h0 t8 I. ?, O) L2 }% U
Edmonton, Alberta 4 {! O/ Q' ^5 s* B4 R2 o2 n% t$ u
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E-mail: kevin.ramnarine@canadabusiness.ab.ca
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