Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

5 _  L7 p" ^9 x' t/ d/ HOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

" S6 D, v6 d6 ?2 EPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
+ w# u9 Q3 a8 s3 K•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
" }& K' J4 g1 E: v•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
, u. |) Z. f7 F" U# e( Y% C* P•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
4 G* N$ _8 s9 \% A0 K8 K) h•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
( ~. @) U) M( d•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
. x" T) w7 ?% ]4 H% `; e•        Opening and closing of The Business Link Office
+ z+ d0 \. \2 e! e: v5 J; j3 G•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
! c' E5 v) e4 J! Q5 W3 j•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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% L" ?8 @5 O* w  U7 W7 I# P2 |! M$ oQualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
6 `) d! U( o# L: A( d•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills
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$ _1 W2 {* E9 a7 h  V        Strong work ethic
8 p# m3 M) }9 Q; W  I        Professional, diplomatic and  self-starter
& c/ {; z- t1 j8 J# }9 Z% B        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

% s  H( @  Z4 eIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

$ r3 ~3 k! m# m4 ~8 zKevin Ramnarine
3 ?3 l4 K5 _. t$ [: L' U6 K. b8 J7 sThe Business Link                               
) u' Y7 i. |. d( b/ k3 N100 - 10237 104 Street NW
3 q2 g# ^' _7 a" G( t: dEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca