Client Services Representative - The Business Link

又见炊烟

The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
+ L9 Q; Y9 U" `4 h# k  x
/ a. \3 \* _/ COur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
2 W6 w  m0 J. @/ u: o' s4 t
We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

2 Y0 n3 o: o5 [! xPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
' G: V8 y" v( m$ j& H( ^•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
5 x9 W; F5 o6 p: w/ n, n' }, t•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
4 q' G2 U% P) f; z- z•        Accurately processing sales and performing daily cash balance
2 Y( B: P9 F" Z% w•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
1 ^$ f4 g/ U$ [8 x, X( ?& ^( W•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
" f" Z& J/ |& B3 H4 r7 \
4 e2 S! Q+ ~$ m6 _/ Y
If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


1 a4 Q/ q- E0 A9 S. g1 E# rQualifications
" m1 i/ a' v% U$ w5 q6 v% h
Education and Experience
& k* l4 O  Z  e: x' g# {1 S
•        Minimum 2 years of Customer service experience
# ]# g7 E3 ]6 K) z2 l7 |7 Q0 I3 g$ m•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
6 O" D, l+ Z& k! l! t% T
Skills
/ ~7 \4 ?  g/ z7 }& `
        Strong work ethic
        Professional, diplomatic and  self-starter
1 _% s* ^# `' j% U' `        Strong proficiency in MS Word, Excel, and Outlook
3 W; i& |. C/ l2 r7 ^        Problem solving skills to define problems and recommend practical solutions
+ ?) \/ [, T: d/ n: b        Ability to effectively communicate and build relationships at all levels of the organization
; }3 x1 f. T0 z- U+ K* J        Strong organizational skills with multi-tasking abilities
6 F# e6 S9 E" i" V  Y        Continuous learning is essential to perform job effectively

- t( l; ]% a7 C8 H% JA combination of education and experience will be considered.

0 c& _" c" Q1 ]The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
5 X7 V6 B' E, K5 R8 U
Final candidates will be asked to undergo and successfully complete security screening.
6 T2 Y' v' [9 A7 ?
5 `* [- a4 [* L" z& NIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

* N7 j$ g) {, d: B% \$ LKevin Ramnarine
The Business Link                               
+ M+ y4 U: E% E0 H# d% D: I100 - 10237 104 Street NW
4 |! R6 G0 @$ }9 tEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca