Client Services Representative - The Business Link

又见炊烟

The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
# G) d1 W; N4 ?  g3 c* ]
Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
  h9 X$ s7 V1 ]3 }' d) U% V2 s  R
We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
1 h1 l- W% J9 v& m; M+ X
% K  Q+ V/ v9 o, @: |1 z' YPosition Summary
" F- W% x" t! \( \
•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
, A7 m" u( `0 ^; K/ g2 {& @•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
; L( ^2 W' z- A•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
- Z" G  ~& D- z0 @$ O5 k, r•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
( G( f9 u4 A# ~% X# i+ c•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
+ h3 Z2 e% [# w- T* `•        Other duties as assigned.


( c- a: M) j- J  V9 Y9 rIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
8 h$ h1 S4 k5 e/ k9 e5 x

$ M) a! b  u0 H: P( j9 RQualifications

" M, V8 O+ d- c5 t3 T9 x8 k6 ?Education and Experience
  s# R" X6 f' c5 |' W1 I
/ E* Y/ l; D4 s0 b1 g4 \•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

' `2 c1 E, \/ C) nSkills
6 `! X- ~+ o# K/ W# c' S0 j7 q+ a
        Strong work ethic
) A  E; ]  x8 c$ F! z+ q        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
3 _7 r3 H" J) y        Problem solving skills to define problems and recommend practical solutions
) Q. S4 D/ X* Q2 ]) R        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
" P7 j8 ^& a- z6 K        Continuous learning is essential to perform job effectively

3 Y& |6 }% h: b' s! T& R( DA combination of education and experience will be considered.
( H, q8 A5 r! {3 j
The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

5 @! f8 L# l& b* f+ b' j7 [Final candidates will be asked to undergo and successfully complete security screening.

: h  w4 g; v; T; UIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
; s% s2 u& ^2 u) ]
Kevin Ramnarine
The Business Link                               
, y- R, ^- ~& w0 S100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca