Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

% g/ ^, @- v6 Q8 ^Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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/ ^8 L/ N4 m( s, {& m# ]Salary: $35,000.00-$42,000.00 per year

Job description

) S8 M; e) m( T8 W( a; XRequirements:
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2 G/ z1 E; p/ UCarefulness and Accuracy about data checking and data entry.
; L1 f" }0 ]+ l1 K) k1 S1 ]* C" hAttendance is key factor
4 r5 l3 \. J0 ~0 i: U$ ?) UMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
6 G) S9 V& o# X$ H0 f- ^Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
$ ^2 m! ?' ?  kIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
& J9 l& ?* ~1 Q* A/ QStrong Excel skills is required.
Could handle high pressure work and cold calls.
/ V( y6 Y3 D% n7 Q& L4 H" zWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

. @. H0 K! O; f# COrder Related – Time Sensitive
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Order Acknowledge by email
  y4 p+ |1 g/ t1 |' |, r) fPrint and Review Order Details according to guideline
& K+ r, i) A+ F5 N/ \2 y2 ^, tCheck Customer Credit limit according to guideline
2 N* X# \5 e& ?+ e) SOrder/Data entry Accuracy in time manner
+ ]: R  E9 m' w; X/ UCheck order Accuracy in time manner
3 w7 [( b* C6 Q' T  vCharge Credit Card to approve payment
$ C4 W- }  I: N* TSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
) A4 k; T  s, F; m1 dEnsuring the safe and timely pick-up and delivery of shipments.
$ J$ L1 n  N$ M0 G, HAddressing and resolving shipment and inventory issues independently
  x# k5 E$ e6 d" ?% gReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
' }. W/ }: ]. Q% HSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
7 }6 a1 G1 N- W4 L' Q- [; t$ gproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
! [0 l9 s- U. n. qProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
  G, |6 ?- s/ jEDI accounts related work and others as required

, G4 I! A3 K3 G4 [, {Others Related:

+ f9 t. T, `" G6 o, D5 i9 m1 s4 t1 `Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
4 X5 e( Z5 c0 \: N5 tWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
& A$ Z8 {* n% n0 m; i/ QUpdate system with Shipping information at order level
9 ?9 N5 K4 U0 o, o4 MAssist Auditing’s request for Order Processing related procedures
7 j$ w4 z  Y7 F5 h4 JCustomer Service and other duties as required.

6 Y$ k# R2 N. q8 _" \& FExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!