Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:
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8 t+ {4 w% @* ZCarefulness and Accuracy about data checking and data entry.
* A& h; K. y# g8 U: H0 i3 b/ VAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
, j2 [9 j9 _" Z9 RIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
: G+ P1 w# N5 [; Y# oStrong Excel skills is required.
) ~* `. A- ]8 S6 Q2 i0 \; s* H% J/ mCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
. z2 i! D* J, Astatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
% h; N, n4 O$ E# k7 mOvertime may be require during Oct – Dec busy season.
0 k% _! p! P7 d# vBilingual in Mandarin and English is required

; r' n: I  D# S, x% O* KJob Duties:

; e# b0 H# D* C4 y2 P* d9 zOrder Related – Time Sensitive
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Order Acknowledge by email
0 u) ?- O" ^* M9 A1 g9 GPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
) X# b" y2 F" J; e7 WSend orders to warehouse to process
% o; o/ j" D' c- ECommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
. u. G8 O: p; O2 X0 E7 sEnsuring the safe and timely pick-up and delivery of shipments.
* Y% G4 v) [1 _4 iAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
* H# e5 v6 G% _+ C9 a: Y; Z/ p$ nclosely.
- W! j- K1 v1 d' R: {Submit ASN and invoice on Customer Portal in Time Manner.
2 W* h- Y8 q) e+ w/ P# S, \2 V( C2 f, GSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
3 F2 j4 `6 }/ W2 v$ c; ICommunicate with warehouse for shipment shortage
" d* D+ g! _2 U+ s9 a" ACoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
# ?1 X# m" y3 V+ I% ?: O  Cproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
4 P7 G& K  Z  z3 j. C. a- DAdmin work to update forms or file reports on portal.
! \/ Z9 @/ E! y3 J! n+ XEDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
& u/ E9 ^3 w, H& I. i  T) f# PWork out Weekly Sales Report
! @3 t: i( N3 \1 }8 w" |1 @Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
  x- S! s) r  \& n5 P! }" nAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

6 r; p. F- S# t% O. i1 WExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!