Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
" ~  s& l! c$ p
- E# w" ]- w# WLocation: Sherwood Park, AB
9 Q( H8 J9 C* g% {3 r9 Z
Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
; c. q) C+ {7 j
7 _* K0 n! c) j1 }Salary: $35,000.00-$42,000.00 per year
0 v$ l* o- a5 l* \3 h, e6 H; V$ j
Job description
6 F/ e- o; r7 c* A$ _: z! D$ S. [
! h) q& ~1 r; K  d4 F' a) g4 DRequirements:

Carefulness and Accuracy about data checking and data entry.
, X: A8 ^) i, I" f5 {Attendance is key factor
$ S  x* S" Q2 W1 M6 w8 BMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
7 [' C6 O% N+ ]3 PExcellent written and verbal communication skills.
2 X# R) `) |' R$ ATeamwork request - Works well with others and independently. Work needs to be done in time
% W2 }, I: c- f% z8 Z. {manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
. m2 j7 _. d  M6 r5 eStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
. x9 ?& ~' i6 s4 k2 l9 h& estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
) n9 T# I, b/ i3 a6 V. z6 E. r3 jOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
1 a8 G! J. M  o9 p6 {+ o
+ t; q4 i  V5 M% S0 \0 KOrder Acknowledge by email
% p1 `% a4 M: G' p$ W+ QPrint and Review Order Details according to guideline
' u3 F8 P1 V6 M" ~' l( RCheck Customer Credit limit according to guideline
  L; k, o0 c6 m! e& MOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
1 S; Y$ C, C4 p6 _Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
. C+ |; m5 Q( ~1 [) BCommunicate with warehouse for shipment shortage
0 n# S! [" H; LCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
6 X# f7 E4 D6 UProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

5 Y6 ?: \" q5 {Others Related:
( ~5 u  B* b; U# J# O
4 q  e, u. \, j" Z$ RRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
" E$ }8 a2 i# H4 U+ V- IBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
6 T. j0 c7 R9 u) D1 F& S$ zWork out Sales or Inventory related Reports on Monthly Basis or others as required
; m3 U. [3 |; P  mWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
# i* L" _2 G1 dUpdate system with Shipping information at order level
' Q* W9 K% B3 J. q3 M( }/ EAssist Auditing’s request for Order Processing related procedures
0 z; I& ]" m& H# PCustomer Service and other duties as required.

/ Q' _' `- @; Q, @& x3 q: ~  CExpected start date: ASAP
9 s. ~7 C6 i, Z7 B3 k" q
Please email your resume to info@hapetoys.com, thanks!