Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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, D- r5 R3 ^: K" h* iLocation: Sherwood Park, AB
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# I" E- k! [/ |' S* ]! xHiring Position: Order Processing & Admin Work Coordinator
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# p3 n' I3 s) @: [Job Types: Full-time, Permanent

1 b0 r0 x  N  N; R6 a, ISalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
& a' a6 @' l) A9 Y% \' E5 bAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
% i5 {- B! n' [* p4 IThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
9 x: F- {$ g3 `; [8 L* EIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
' z/ o  l2 i$ p9 p0 g$ QCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
3 N1 ]4 d$ p* O  k/ N) cstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
' z9 C, p: v- g  ZOvertime may be require during Oct – Dec busy season.
+ B! r+ b) c& P, }  uBilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive

Order Acknowledge by email
3 A9 ^0 \. m( S) C0 e. m! sPrint and Review Order Details according to guideline
' H' ]' G' i- X3 i% L; G) lCheck Customer Credit limit according to guideline
4 M' J$ K& D! X$ p+ F" C9 \Order/Data entry Accuracy in time manner
6 T( r" O6 j6 b2 P- j$ T0 f# iCheck order Accuracy in time manner
Charge Credit Card to approve payment
  b9 @- e2 `5 }$ l& l  h: F. J6 ^Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
' V& H2 q0 {; X0 E$ V2 `Addressing and resolving shipment and inventory issues independently
' W: h) ^0 b9 I- E  lReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
2 K5 A- Y5 L) I3 F9 Hclosely.
6 \6 B8 V2 @% C# vSubmit ASN and invoice on Customer Portal in Time Manner.
2 @  d3 s: [' ]; H: i) p9 JSubmit weekly inventory update on assigned Portal
/ s$ n& q+ I6 S  V& ~Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
4 t* e) f4 S# _3 yproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
% F* Q7 I4 e5 O7 _: z/ ?Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
0 o! L+ J+ U( r+ G0 \, b; V: tEDI accounts related work and others as required

5 m" ?- ?: Q, ^! P% T+ W7 oOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
8 [& C% H7 A' OBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
+ I1 W2 F5 r! G8 R1 b; BCustomer Service and other duties as required.

Expected start date: ASAP
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+ D' ]. c1 a% l$ T1 A) q% WPlease email your resume to info@hapetoys.com, thanks!