Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

! r8 l( z" P1 n4 S7 m1 r+ WLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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6 Z9 ~, P  S% r8 ^* ySalary: $35,000.00-$42,000.00 per year

Job description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
$ V9 ~; p+ f# X; C* A6 h0 f, E% TThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
9 H6 C( u! d1 ]) p7 I* \0 O: w: x% KTeamwork request - Works well with others and independently. Work needs to be done in time
. |$ ]7 d  B- O3 ^& X+ rmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 o1 c1 E4 n* @$ `" a& o$ Estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
: c; D3 x, E1 rBilingual in Mandarin and English is required
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7 w7 G% k( ?% Z% z4 p' R- K9 W0 Z& }Job Duties:

! D2 r! I( G" A) b! cOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
2 O+ ~2 [  Q6 v1 [7 A: b2 b7 ^" wCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
  F+ N; G0 Y- y6 gCheck order Accuracy in time manner
/ G; |( Z7 H- [Charge Credit Card to approve payment
# e3 [* X/ i- U8 c& s" rSend orders to warehouse to process
+ x, x/ J# N* HCommunicate with warehouse if there is any special request or Inventory Shortage
% t( ?- f: V% R; z( M+ ]8 u1 Z) fFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
; Y4 s) t! h8 \: e0 H8 K( PAddressing and resolving shipment and inventory issues independently
) E& g0 x: u# Z7 ?# [Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
" B6 n; `- w0 Xclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
9 E/ E5 f+ j0 L2 j6 q5 R( lCheck Customer credit and fill backorders accordingly
! a; o1 m8 L! ~: C! y+ N) P2 nCommunicate with warehouse for shipment shortage
/ o) \$ v5 a" d/ n, B: FCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
1 l& \& K3 P9 V  {4 tproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
; f) z8 I) X6 w* q2 n( VAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
9 o9 e( s* l5 ?Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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# l5 }8 A; e8 l! j5 a) N! pPlease email your resume to info@hapetoys.com, thanks!