Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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& h, |: c- Z. QJob description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
0 i2 m1 n8 A' u" E. BMust be detail oriented with the ability to multi-task and strong time management skills
& l7 {2 p) D' O9 C& D2 q) _( P8 ^5 XThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
4 D$ a: m. ^8 f) ?9 ^) sStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
, W7 T& m6 R# Y/ O7 C3 G! kstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

( G2 l$ @- a; Q* \8 TJob Duties:

Order Related – Time Sensitive
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: ]5 r* }2 u9 z6 p! @9 f8 s8 K9 kOrder Acknowledge by email
4 Z4 _4 \! H7 y6 |Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
7 }9 ]4 w+ d8 N" {Check order Accuracy in time manner
Charge Credit Card to approve payment
; B# u, o, h. i3 ?& d% e4 h( X% ]: `Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
5 B9 q6 I; b$ Y5 }( IFollow up and report about order status
, a7 N5 ^' U& y# }" [Ensuring the safe and timely pick-up and delivery of shipments.
7 u& n5 l6 D/ Y. {2 T$ }  MAddressing and resolving shipment and inventory issues independently
; T( l& o5 W4 A1 OReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
7 J1 p, ~; [/ o8 X2 NCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
$ }, ^6 D% ^4 {" e: F0 ?. XCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
- y5 y" S& l1 j& L! V. F9 y# xproduct in transit and missed deliveries with account representative
7 F4 `' i3 S+ M& c) v/ p4 NSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
! h8 B* D4 p" G, AProcessing B to C orders and update tracking information in time manner.
' d8 x1 q( [) M% @" y" S% `" w6 FAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

* V& M0 K, X9 X3 A' ]( qOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% y( F$ d0 F5 N' ^! Y' ]+ E5 a5 E0 [8 QWork out Sales or Inventory related Reports on Monthly Basis or others as required
; {* x3 e/ c0 l; ?1 {9 {1 PWork out Weekly Sales Report
8 x# v9 q6 o6 B% k6 g" SData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
) [, v. o) z8 P. UCustomer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!