Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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% V; k8 r9 @+ nLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

% c8 B* p$ o* e* K2 FJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description
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Requirements:

; J$ k0 n# ~, U! W0 G. SCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
/ E1 y/ B/ v3 }- a) CMust be detail oriented with the ability to multi-task and strong time management skills
( d0 @; I# `8 s) S! I/ j! h: YThinking and working logistically, responsibly, independently, accurately and timely.
, Y! k* o" l; [: n* C! }  aExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
5 M- E7 m+ _# M+ K5 K1 ^9 Qmanner.
$ R( s: \, M8 IIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
) C3 K8 ^/ K: ^& aStrong Excel skills is required.
* o4 U4 Z" {6 `7 |Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
9 y% f9 M. [# I# T- T& YBilingual in Mandarin and English is required
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0 H! \( N( W  G- ~) x: o) h& v1 QJob Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
5 g- k" a* p0 E6 YPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
" j; D$ M- [  m* F* z/ h! O7 XOrder/Data entry Accuracy in time manner
0 ~$ A$ h; M. U* _7 U! JCheck order Accuracy in time manner
Charge Credit Card to approve payment
3 h, I' P6 Q, GSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
% c, c& C5 K$ K% |) \6 qFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
; E) ~" g; S5 I* H' oAddressing and resolving shipment and inventory issues independently
9 ^5 ?. Y! F, fReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
! s) z# c& T( Y! k2 _Submit ASN and invoice on Customer Portal in Time Manner.
' b' R$ }6 G& _: S' `Submit weekly inventory update on assigned Portal
# T( q' r3 R; }! {Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
+ k" z) i9 J2 I+ MCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
1 `8 }2 X4 f" _/ a- OSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
: V) t, \0 E( n' C- D' KAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
1 S4 X3 Q0 r2 JBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
1 m) z2 P' O5 @! O% j- O; ]6 DData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
5 H/ a7 S! {1 f$ n7 I" cAssist Auditing’s request for Order Processing related procedures
& I4 y! {& m, {Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!