Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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2 o; Q" m3 d5 h, }Job description

$ g. D) d/ u% h& H$ y1 vRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
' u! M1 \5 C$ Q+ }2 iExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
8 u! o' x# x* KWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
7 e3 X0 Y+ H7 T$ u6 k/ b! |/ }Overtime may be require during Oct – Dec busy season.
( F8 V: H' P4 TBilingual in Mandarin and English is required
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% N! V" U- Y; Y; j$ X  wJob Duties:

, q; {$ `  G$ [( ^Order Related – Time Sensitive
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/ w2 o5 a& M, |/ j. uOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
9 D4 n" V' A  e1 J  u5 p/ uCheck order Accuracy in time manner
/ Q* n: |$ A2 g, V/ i) Y1 ECharge Credit Card to approve payment
" w* U+ q" u7 d* J3 L6 X" L% YSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
2 @4 i1 h% D5 g- bFollow up and report about order status
! E; z- \+ n, B: G* |3 g1 rEnsuring the safe and timely pick-up and delivery of shipments.
5 B$ `* @. K1 V& NAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
3 ^7 z1 S% M8 x4 k; N+ ^Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
5 a3 [/ b8 Z- ~Check Customer credit and fill backorders accordingly
' i+ H, U7 x5 ~. c$ v9 {Communicate with warehouse for shipment shortage
% v* l. _2 Z: {3 V: kCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
8 @, _" N4 g9 G8 A1 {- XSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
, c* T; b* y' z8 `/ }, gProcessing B to C orders and update tracking information in time manner.
4 b) _4 J" J& i. D' ~7 EAdmin work to update forms or file reports on portal.
8 e, Q$ s; q: W. e- p) YEDI accounts related work and others as required
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" S0 k* U9 b: z6 q: v; N4 N: K3 uOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
$ Z- J7 P9 e4 c! w6 LBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

  O- U0 _% q4 R, B  mExpected start date: ASAP

$ |6 H2 F" ^' uPlease email your resume to info@hapetoys.com, thanks!