Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

0 |. \/ y1 x, Z) D+ I5 ^Location: Sherwood Park, AB

% M5 K  t1 Q2 H8 _; QHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

( [& \& c; n) W9 @  z0 H/ o, VSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
& z0 M- E' M4 I4 s1 T% }Excellent written and verbal communication skills.
  O# ~( Y. b" R" V7 B* @# ATeamwork request - Works well with others and independently. Work needs to be done in time
manner.
' v; t% U7 V* N1 K* e7 g/ \Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
( m. l& K) M$ jCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
3 L0 }8 C  g7 l  o+ h5 FBilingual in Mandarin and English is required

Job Duties:
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6 R5 o9 I9 V" [* v/ ^1 i; d  vOrder Related – Time Sensitive
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; C9 ^* V7 ]7 I3 tOrder Acknowledge by email
Print and Review Order Details according to guideline
- ?6 b) Q! Q3 A: eCheck Customer Credit limit according to guideline
; a( b" @! q; P0 ]' pOrder/Data entry Accuracy in time manner
* l& c; i; o0 G5 F5 f# k. n: s# PCheck order Accuracy in time manner
1 ~* h6 R2 w: h# XCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
* n5 ?/ c2 N3 q" x' ?Follow up and report about order status
* S; g8 Y  w8 \! ~% {Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
# [6 V# f4 D% e8 H3 z5 ?closely.
* S, n& }% q1 `* U6 l$ F% `, h# QSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
: e+ D# u3 o' b; K* g. K2 o/ cCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. s# M. @6 i8 e5 }+ H/ Pproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
' u; R/ L% \' PProcessing B to C orders and update tracking information in time manner.
. G, s) S7 U  t: O( sAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
" }$ f! x4 s3 [9 Y% H' I0 NWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
- `" w. W. I; x' u: C3 {6 KUpdate system with Shipping information at order level
& N2 H. v. f! ]- i  N- c' eAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

% ~' W* d- Q7 o' A) \4 g2 PExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!