Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
* H. W8 C7 L. l8 J- `" sDate Posted: 7-Dec-2012
/ p3 k( Q" T  @$ NEmail: whg7104@whg.com

% @- B9 J8 a+ W! o7 |1 y; ZJob Details
Job Description:
Job Responsibilities
, J9 v7 E& s( t* D: H•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
7 y; v- W7 [; H8 Q# c  L•        Oversee hotel security requirements.
% I. @. v: c3 G•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
0 r9 D0 U$ W( H. ?: V0 u•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
5 x3 R# [- b. z0 q- R1 @3 r# F4 A/ e•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
8 S' S$ c4 F9 P  m. T% O+ ?! K2 `•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
/ e$ H% Y+ a3 f9 F6 ~6 ~+ B! a9 P•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
' w2 N1 b" a3 }# q6 o•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
. M/ w8 Q( F; I  ]+ V•        Any other tasks assigned by the General Manager
) R- e: c7 T% ?* u0 J+ m8 e
8 `2 W2 f% P/ I. M1 T9 s  O4 |5 Q) sRequirements:
$ B4 ~6 x6 N- j•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
! J' q' X5 W( g; F8 A7 \• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
1 e# o: c/ K  D( _$ b• High level of creativity and innovation;
+ J9 j5 H) h( z, r7 z2 j, ~• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

2 B1 \" I* s+ }' n2 _/ wAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
: K2 o8 O. ^1 T& g6 U( fOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
2 ?% T! T* F- l2 O% l4 X+ Z$ lIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services