Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
5 K3 X4 e0 E. K) MEmail: whg7104@whg.com
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Job Details
( L- L/ C) d4 P7 C- bJob Description:
  C2 b* ^5 q3 P$ oJob Responsibilities
2 }! J; |: G. `0 U8 z4 Y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
) b- L/ I* ]9 H1 ^9 N2 h•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
6 d( C' u) t6 g* N2 [•        Manage rates on a daily basis for short and long term.
/ f' H( a; }! K$ Q! V•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
6 R, K" a6 l  i+ h& U* z4 A•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
7 O( u' l0 [2 y5 A% ]•        Attend Cluster meetings.
2 |+ z4 B! }0 k4 \' Q+ y•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 O! W5 o+ o4 ?•        Handle PMS computer problems in each department
) q' x. E6 \2 g6 w+ }9 L•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
( b, K# t4 m0 Q3 t  k* b: u•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
8 s* j  o5 Q  |+ m0 I1 j# ~•        Any other tasks assigned by the General Manager

" f+ A. N4 W) K) |) }0 g& s3 BRequirements:
; y! V! E7 a, d: F. S  T, p•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
) g+ j: f, x" L( G• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
, q- z# Z  i! j2 M' a, f" Y• Background in the development & execution of business and operating budgets;
4 {3 n9 Q: ]) W& G% K, K3 z• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
' [+ a( ]$ A* e• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

6 i0 E% Q* `/ x6 C7 zAdditional Details
Job Available: Immediately
Bonus Plan: Yes
8 e- L& A- U) x) fWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
7 n9 Y$ J/ l  _Entry Level Position: No
Industry Categories:Hotel/Resort
: U3 }5 B. g- T- K- XPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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