Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
- n' O9 f) Q- N4 M•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
6 ?! V6 N* [- o* ?•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
) s: R; S+ N/ l" t•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
0 _3 p5 I# X/ Y, H  l•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
6 q7 f9 B* G3 |•        Any other tasks assigned by the General Manager

% z$ f7 I0 L7 Z1 P' ?Requirements:
: E, |% j% L' f) O* F•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
, w( b2 f6 e  g/ K; v2 r• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
( b# Q& n7 m7 A5 `8 J• Ability to work within deadlines;
7 J2 Q; Y# t' o( j, N. ?. }• High level of creativity and innovation;
) M. w( M9 d3 ?: r+ M( O& {6 B• Proven ability to manage multi-tasked assignments;
2 t7 ]& Z. X1 e% y9 i; Z8 C• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

3 m0 s1 S# @" ~4 G8 r6 ]Additional Details
; t5 a) f5 ~5 p# BJob Available: Immediately
& H$ [0 U, M! B5 jBonus Plan: Yes
- O" Z+ D/ g1 g0 s2 x, A/ D  t3 YWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
" G& h/ O# X9 Y' K, I4 p; fOther: Meals, Drycleaning, car allowance, medical, dental
2 f/ K4 R9 Q' a- H: {Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
* I0 r: D6 }; Q$ v/ ~2 Q" g
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