Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
9 i0 t' T8 l0 y; x/ pDate Posted: 7-Dec-2012
# c7 t  A: N, x; z9 c8 P3 T, REmail: whg7104@whg.com
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Job Details
Job Description:
Job Responsibilities
  N$ f& Z5 I/ G# r•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
0 x% z! [6 k' i•        Manage rates on a daily basis for short and long term.
% {, [- _3 D+ f( E( u1 [/ Z•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
) n% L) @: f* n+ K•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
8 W' v3 z- R3 k9 M•        Attend Cluster meetings.
( Y, K6 {0 c  D•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
1 p+ Z* A/ r9 C. N' W5 }•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
4 Y) [6 M' Q4 N. p% p•        Any other tasks assigned by the General Manager
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Requirements:
* ]# a. d( p& L$ G•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
5 W& x$ ^# i8 B' n9 W* V' {• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" v7 X" {" N3 ^) `• Ability to work within deadlines;
/ F: W8 F# o& s: D) L: S; r# |5 h# b: q• High level of creativity and innovation;
% O# S+ _4 [' Y7 [4 y  Z• Proven ability to manage multi-tasked assignments;
7 }* C1 L& k8 ]" c• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
- ]7 D' r; f8 N- q" q8 mWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
, _3 U4 }* b; t  ?* sManagement Position: Yes
Entry Level Position: No
/ R6 p  o6 g( {2 O1 c% C9 }; o% \Industry Categories:Hotel/Resort
- K9 J7 [# n3 l& |% ?Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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