Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
0 D" D. C4 M) J1 T7 YDate Posted: 7-Dec-2012
4 h* `9 I- D3 q' i4 B6 S: p- pEmail: whg7104@whg.com
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Job Details
/ w; j$ U8 s, I3 W( [2 yJob Description:
( G: k% B- z& z+ u% g. mJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
3 g) e) y% T; m/ w" F•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
2 I. o! S! f( Y) e7 M3 i: N" x•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
3 {8 y! C. e9 O3 D' ~6 L•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
2 G! ^$ A8 {. Y1 y- X( F•        Weekly scheduling of the front desk staff.
$ D$ m! O7 ]! R2 \4 Z5 t' W•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
( V0 R. B" j7 r! d% I/ z& c: C•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
1 p0 F  J* h5 ?' Y•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
( N3 ~" J. B9 a. A•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
) Z5 y3 I& R) r•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  i* h2 d* x( x) S( b$ C$ V• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
* R/ J0 N' x8 ]) E1 X  S: t' h& d• Background in the development & execution of business and operating budgets;
# }- j. a' |8 w% @• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
% V0 I0 y# X3 g8 i& H: ?• Proven ability to manage multi-tasked assignments;
* s+ \. _$ K8 Q5 ^" ~• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
% _* e8 D6 M' d' k: A3 GBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
) W) T/ [, }4 ]$ R. l: MAccommodation: No
Management Position: Yes
Entry Level Position: No
/ ]! I/ J: M0 GIndustry Categories:Hotel/Resort
( @- n: x0 u5 i  j& fPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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