Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
* Y. F' U! ~; P+ T  ?Email: whg7104@whg.com

Job Details
$ w( C! S/ T' `Job Description:
Job Responsibilities
: r  G  [* Y. K5 _1 Z•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
. i; t) T0 P9 I•        Oversee hotel security requirements.
& f0 M& Z- t- l% F) @! g5 T) T•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 W/ ?% L, X. W•        To maintain or exceed the established standards of operation.
/ y2 H+ Y# h% J3 q" @; i•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
7 _' B# l* y; [5 P& Y! l4 Z5 M•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
7 J0 c" L3 H% v•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
( L# V$ t  T. m* l5 H) b•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
8 c+ G  ?; [! a! ?•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
& ^  D5 S  d+ H+ U/ l! C4 D  \•        Attend Cluster meetings.
- r, L1 }9 g8 f) o7 a& p# B•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
) B$ }, U. B% l: d9 |! h•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
# p. D6 C0 y1 k5 k•        Handle any issues dealing with high speed internet in guest rooms or business center
( O2 q: J0 a; ]' k1 l4 [2 R. `+ T) G•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
7 l* W/ Y# R( a/ Q2 Y4 [4 T. I! f
5 ~* i0 e/ g$ l4 e# S! tRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
6 h5 j$ y" m& M  M5 |* O• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
( ^+ z: @3 x$ J6 F
Additional Details
+ B! Y7 u* o0 A: @- r. zJob Available: Immediately
1 E/ Z* P/ O  Z! R- R$ v! W3 oBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
/ ~9 o3 ?. C" N8 N. g0 v, hOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
5 {. U* y! H+ TManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
4 R9 c+ u; w. n9 \Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
! j. ]( V) A7 T
2 T  B% n; V. y- U