[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
% T1 h/ T" k  [9 p/ o# ^3 b6 ~Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

4 V( p" G& I/ B- h% f* t8 c3 C% APosition Summary:
' E; k) F) U; P9 ~: eWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
! A8 y2 s) H3 k•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
& A5 u3 ~% L. K$ X) R3 J•        Perform general clerical functions such as photocopying and faxing documents
( ?% `) i- Q  I! o/ F/ X  [) a•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
! Z3 f5 E) x: U/ O1 c' N& [•        Assist the ISP team in reminding clients to appointments of workshops or other events
( E( [) R8 z  M4 t•        Keep the reception area tidy and clean
% J* @- |/ h- E( L* g+ l1 w•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
  P+ d; a8 Q; @  z•        Good English writing and oral communication skills
' y+ C$ a: a* Z# I  M* W1 Z; X•        Ability to work with newcomers and general clients
% v2 |1 ~% O/ X  X) O8 p; G•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
* y/ Y/ r$ s4 s•        Sensitive to the needs of immigrants with multicultural backgrounds
2 ~* i9 I* v9 p) R1 Y# _+ b4 C•        Ability to work effectively in a fast paced office environment
- ^( k4 @4 h3 ?& c•        Knowledge of immigrant services
# f& Z& x) E2 P
Qualifications:
' c# [& u6 M3 u! A! }: ?4 z•        2-4 years of office and clerical experience
# g) Z" Y" V' ~6 ]7 e1 J•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
, H2 P  m* r/ ?& [•        Ability to work well under minimal supervision
7 D) ^, z; g8 Z6 X. D8 v* y
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.