[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
- ^, {( g' B# e9 ~4 N6 nPosition Title:  Receptionist/Immigrant Services Worker
) }5 M3 v/ l" k4 C6 I) dHours of Work: Part-time (21 hours per week)
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Position Summary:
/ ^" ~" a! O& j# E+ o, vWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
+ Z+ t; l1 H. [7 A3 e•        Take and deliver messages to the staff of ASSIST
0 j3 Q( k; Z$ A. r! l" F•        Welcome clients and direct them appropriately
0 b$ x: }* H& ^" m0 P0 `' Q7 {•        Order and maintain office supplies for the front counter
. h: T( g$ x! s4 d& A9 B% {•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# u# Z7 L: ?& N; D6 i•        Perform general office duties as assigned
/ }9 Z2 x; X! a! m•        Report to ISP Program Manager
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  H/ m/ k& `% L% z/ `7 ^Knowledge, Skills and Abilities Required:
0 }8 \) N9 g  k•        Excellent communication (verbal and listening) on phone and in person
* |/ B* i; [7 m7 A* z; u5 k# m4 b$ h•        Fluent in Mandarin and Cantonese as an asset
9 {0 A# c& R3 e. I- g•        Good English writing and oral communication skills
% I. _- `6 z( n  T•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
; ]' ]) z& l! F4 m9 b•        Ability to address multi-task and set priority appropriately
, N! {+ z$ Q1 \& o•        Sensitive to the needs of immigrants with multicultural backgrounds
/ R3 F5 _6 B: `8 J! @8 f•        Ability to work effectively in a fast paced office environment
* F! ^" H/ G  }) Q•        Knowledge of immigrant services

9 e, c/ n$ f$ nQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
( ^$ i5 |! C7 c! m% |•        Demonstrate workplace maturity and professionalism
/ B# J$ W# h, r" v8 L•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

' K! Q  Y% N. d) l" g' zNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.