[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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* w' r& K5 Q, b- F0 IJob Description
# e/ O8 g. K  z" x7 v) y3 M4 dPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

$ f+ o) k% u- u  B, gPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

( g  O# t" G& ^+ D0 ?& RKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
9 {6 Y9 ?! U( R* K. U6 i0 P2 S•        Take and deliver messages to the staff of ASSIST
9 Z! y9 D" D: Q8 K. D/ r! T$ ?•        Welcome clients and direct them appropriately
6 D: U% u( \5 H•        Order and maintain office supplies for the front counter
9 \+ }! u, T/ ]* j& ~•        Perform general clerical functions such as photocopying and faxing documents
4 |  |/ B/ l; `2 v6 Z4 ^•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
" l( x$ k4 B0 h8 F•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
9 O' b; ?) o9 N% `/ l# g# e0 K2 J7 V; b•        Perform general office duties as assigned
, _9 P: b4 W$ H6 P& l9 |  k•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
( f2 u" o) C; o' ]•        Fluent in Mandarin and Cantonese as an asset
" A: e2 ]# K$ f•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
4 v$ g0 F$ K/ K' k•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
7 n3 E( i* l+ X9 t6 Q1 m2 ^•        Sensitive to the needs of immigrants with multicultural backgrounds
, X: v: z" d7 O5 P6 c: S0 B8 W•        Ability to work effectively in a fast paced office environment
# ?0 V/ j# L: R•        Knowledge of immigrant services

1 O3 ^7 C. Y5 lQualifications:
+ R/ F  }; ^: Z( H•        2-4 years of office and clerical experience
/ O# Z. @- \9 m! z& e•        Receptionist or customer service experience in a fast paced environment
5 ]. B' P: Y. G1 ~+ p) n•        Demonstrate workplace maturity and professionalism
! V0 {4 V1 b  l" t' j% ]•        Ability to work well under minimal supervision

% f1 a# Z  R( v) EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.