[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
$ i4 w- o& U* @* `5 m2 o
Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

( a/ V6 l4 ^+ m$ z2 |Key Responsibilities:
1 g4 x$ N( o; ]+ `' F•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
) V& T/ [  [' t3 m1 s1 P+ Q0 v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ W! [. U' ?$ N/ H; \•        Keep the reception area tidy and clean
% U2 f! J9 U1 K$ G•        Attend meeting and training to stay current on immigrant settlement matters
9 q8 t. y/ t1 [6 S& j% x•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
: c, m* ]+ V0 b* }% A$ L•        Excellent communication (verbal and listening) on phone and in person
; f/ a6 N) ^9 U•        Fluent in Mandarin and Cantonese as an asset
+ T) y% V; \* R•        Good English writing and oral communication skills
( x2 Z1 d# r2 K•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
9 s% b, k, ^% ^" T$ B, x$ a•        Ability to address multi-task and set priority appropriately
: D3 B* l# h) I' q" i% i•        Sensitive to the needs of immigrants with multicultural backgrounds
* _- ^- r" W( z3 @. d9 l( q•        Ability to work effectively in a fast paced office environment
% v5 e( t$ p$ p6 V, n•        Knowledge of immigrant services
& t# B% }$ ^. Y, n9 S& y
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
& i- E) Y: z5 e0 {+ x; m) `. S•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.