[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
2 W$ h( W; C# o" S2 w% x, hPosition Title:  Receptionist/Immigrant Services Worker
  H7 N+ L+ L1 H& u3 a0 {Hours of Work: Part-time (21 hours per week)
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3 O4 N" x  B) n% tPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

3 V) Y- @; P5 S% sKey Responsibilities:
) e7 \' e6 Q" @7 |•        Answer incoming calls and route calls to appropriate person
) \! z6 d8 B6 `' ~9 E& }- [•        Take and deliver messages to the staff of ASSIST
9 v9 U' \6 ^' O+ w& W! q  v6 `$ u•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
5 _& T* Y% M% ^% [/ `6 R- Q•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
# _- v  C8 Y) ~! J# `•        Maintain and update the information boards with upcoming events
- D7 C  X  W1 |  u# `$ Z•        Assist the ISP team in reminding clients to appointments of workshops or other events
- E7 f' l0 ^3 ]/ u3 W9 U•        Keep the reception area tidy and clean
% u8 t2 P! a% r( S•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
* J, I9 F$ M( u+ a: A# t* q* w9 x•        Perform general office duties as assigned
•        Report to ISP Program Manager
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  a" X+ _. p* d! L& GKnowledge, Skills and Abilities Required:
( m' E3 g+ L* ^! J5 i/ W% u' C$ L•        Excellent communication (verbal and listening) on phone and in person
4 Q- D8 v. m6 G, ]- ^•        Fluent in Mandarin and Cantonese as an asset
. i7 u2 b( D' T: B/ ]0 N2 m•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
4 g' u. z# U3 w7 _9 E) s•        Microsoft Office operation skills- Excel, Word, Outlook
, p2 U* o2 \. t/ P# f•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
, S0 F' y9 D/ I1 c, N( O, m•        Knowledge of immigrant services
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, B: {+ ~; f" V& N$ W5 Z9 LQualifications:
# A& H7 i* z2 a' h$ `" i$ N•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

' Q# V- H9 {: a' W% _% r* fPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.