[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
8 m% ?5 }( q% [+ ^. G& sPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

, P5 {6 T1 W1 A7 Q) g+ \Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
& F1 u  |' k, O5 @, p9 s/ Z- o* Q
Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
2 T4 s. p' m3 E- y& o•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 P. a/ J8 {6 Q( H7 Y5 j. Z•        Maintain and update the information boards with upcoming events
" N, B0 ], M) s6 V, p/ `+ J•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 R5 Z% k5 \: T5 @4 }9 e$ w4 ]•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
9 N9 {* ]! I# U7 w% [( Y7 f•        Perform general office duties as assigned
+ J! P5 P( s+ ?4 j5 Q" }" \•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
& S& Y* X: B, t# z. [6 L* ]•        Excellent communication (verbal and listening) on phone and in person
* O( F" O6 v% J- Q5 C8 s8 E•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
$ N: Z, H: K  [$ e5 a0 |" b% w•        Ability to work with newcomers and general clients
! D/ Y9 W, \0 R" M- r8 O8 i•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
3 _* b) O' z$ l( P•        Knowledge of immigrant services

Qualifications:
8 |! L  F+ k4 ]•        2-4 years of office and clerical experience
* \( S, g* b) v) T& J•        Receptionist or customer service experience in a fast paced environment
! h- b  Z+ _7 C. E$ F•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

8 j0 P$ b$ E4 ePlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
( r! |( f6 I' q- S4 l8 B# \, r9 H/ h
# ]. {9 ~+ v7 ~6 N+ Y4 QNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.