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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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" X- T% K- Y' h% `4 P& w4 b如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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- ~ W' U- A5 h z. G0 wJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
: `: z3 Y* w& ]' H4 d( |. J5 O/ {Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
; D1 s" M% @; ^Major Responsibilities and Accountabilities
$ v0 Y. k3 @7 x; y5 \! Y8 J• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.- o+ v! u, O9 z) ^2 `8 p( m8 @
• Answering all technical questions concerning mechanical functions and software operations. M, Y8 v! W$ V/ j x% W
• Assist with troubleshooting ideas on technical and software problems
8 U* L9 j8 C" Z5 s) Wo Test all new patch versions of software prior to release
* {- w' O8 A6 V• Assist where needed in application questions.8 S Q& k8 {" D
• Check all technical documentation for correctness prior to field distribution.7 m& w& c7 r+ |. Y3 A8 D4 ^. \. w
o New parts and replacement parts and installation procedures0 o" h( x4 {+ N
o Translation to Chinese and other languages if needed7 a5 u: z& h6 m" x. n1 i2 O% P
• Track and report all warranty failures' f4 A+ s8 E9 G, G+ [
o Make monthly report to Product Manager and 3rd party supplier.
5 o: C9 U. D" a4 j$ [o Recommend remedy to improve product quality and design.
" H# ~" I' E6 s• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
& \ n4 R- Z8 B* w- n$ so Run field Beta test sites and any new idea testing and make reports, c; q! q# o% ^' a# |' ^
o Assist in information gather for any new product idea.
7 U' L3 v" d: O' Z( ~# G4 Co Assist in writing and new product specification
8 `4 Y, x7 U5 |: l# Y/ Ko Point of expert contact for implementation of features/functions.- D7 ` Y8 V+ m! t- l- N3 Y
o Act as technical applications expert on development team." p: ? S' n8 ?6 K; c$ h3 t
• Assist in Sales support & training. }, w" w& Z6 S- g9 Y1 S. T& F8 h8 H4 [
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
: v3 o- a7 c& ~8 h$ T6 ko In rare cases where no other solution exist to travel to customer site to solve technical issues.
" m; D% u3 W+ D7 Q% z' \% o4 eHuman Resources and Organization3 F& X3 W$ h; @1 y
• As a member of the DC team, maintain a team spirit at all times.
1 i) ]9 |, B$ E) }• Let customer satisfaction be an influence in every decision you make.
+ n/ J/ C- @9 y# u# Q' m7 H• Communicate information efficiently and promptly to your Team and other management." C( f2 f' G' |
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Authority Limits9 E8 a; N$ p5 O+ w6 y* n) t2 g$ x
& M0 _; Y3 M! S& t& z0 i2 KQUALIFICATIONS8 m7 f* | F9 H$ h7 i
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Educational / Professional Background Technical School Graduate
9 c$ u$ t P V" n# f! Y0 Z k" zProfessional Experience (Years and Field of Activity)
* w. x6 I2 H j/ r7 o# f5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
; f1 q R* f# x! H0 D3 X6 |List of Skills/Qualifications
# }# {4 n1 o+ v- [• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.) u/ ]5 L: w9 K1 @
• Background knowledge of dispensers and software
$ w5 H. s9 H" u/ Y0 N• Proficient in software use and writing.& `2 Z5 g3 |! P$ z* r+ f+ ?
• Excellent communicator both verbally and in written reports.
/ v l1 N4 B' u% w5 G) {7 q• Ability to travel worldwide.6 c; H- n- N2 x( H
• Speak Chinese & English very clearly.0 L( ?2 Y* e! q' K
, b4 e: n1 N! b; p/ l7 nLanguage Skills Read/Write English & Chinese % @1 o/ _% @: ^
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) / `6 ^3 e4 s0 O" ^! l0 M
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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