Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

/ ?; p# M6 b$ F. @Job Description

Position Title:  Receptionist/Immigrant Services Worker
; j( R" r0 ?% T4 L, PHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
  y0 H1 A- U" a+ Q•        Answer incoming calls and route calls to appropriate person
% v" P: K- ?# x" w% X& H•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
/ U  m, ]4 q, H2 A/ Q5 i4 W* a•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% ?+ Q' x1 B( j0 E•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
  `* B  O% P' G•        Report to ISP Program Manager

% Q; X  K$ N" V  M- MKnowledge, Skills and Abilities Required:
0 z9 B* `9 P. C- Y; r2 M•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
7 o* |: @& O6 G4 s•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
/ [) }; h0 i, m1 H; U+ Q•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 w, ^& d- H  i& Y! w•        Sensitive to the needs of immigrants with multicultural backgrounds
; O! U2 f' `! ]( p, `. R•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
4 f2 L3 g, c2 }' O9 x8 SQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


* [5 a& F' U" b9 n7 W/ V; k6 RPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
9 \& d0 \& C6 L7 n$ M, {! }, A谢谢大家。