Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
: p5 N! z- H: j9 H; E
4 q1 {( Z0 p* EJob Description
& A$ h* z0 O, `! x6 `
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

9 A3 f# \3 f( tPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
/ z, L( G1 V, s$ d0 L' G' @  t•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
. _2 G- q/ D% u4 u( W•        Perform general clerical functions such as photocopying and faxing documents
" a, y0 R. s2 E+ J  I•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
# U/ Y/ x) a. h2 Y" [•        Assist the ISP team in reminding clients to appointments of workshops or other events
9 q6 g$ \* S4 a& c" _+ Q: ~, c•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
/ I2 G) W& ]& B0 g9 r* K+ }( f•        Report to ISP Program Manager
8 b: z4 Q* y, K% ^( e: L% p
+ @/ }- Z" E- g1 H0 `; N9 lKnowledge, Skills and Abilities Required:
1 ^8 v2 ~7 G% j6 u•        Excellent communication (verbal and listening) on phone and in person
& d" m; Z, w- J; k& r•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
% S& E* g) Z' N  O: o2 o•        Microsoft Office operation skills- Excel, Word, Outlook
! c+ k0 w2 w, v& \( y, [0 t; @•        Ability to address multi-task and set priority appropriately
# u) ~+ ~5 P9 `: D+ Q/ N3 u& k•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
- \* h& p; B4 N. Q/ H•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
" E9 N: J$ A+ d" ?
3 j: P) c$ h6 L5 }* k+ W3 F, ], H: Z" f
. o& C8 S7 q- O; p3 PPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
2 |! h; n" d1 j( |4 p$ b3 s: d# h- oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。