Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
4 ~  n+ C1 I8 B3 i# z% g) x
* a0 V# T9 O+ O# w9 S$ _# `) VPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
' d  m3 s" j- O" {•        Order and maintain office supplies for the front counter
5 @( D' T" y7 k7 F. R7 \•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
( @6 g& |# K; V  b! o•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
, U( C: ~% A  j( s0 ?: L3 M•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
- e+ X3 M+ V5 j+ A6 y$ O•        Perform general office duties as assigned
% q) P! D+ _0 n•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
) b5 v- |4 i; `•        Good English writing and oral communication skills
& ~' [8 f7 P4 [6 o. H) C5 ?•        Ability to work with newcomers and general clients
1 _5 z" }1 n# n. s0 a# C•        Microsoft Office operation skills- Excel, Word, Outlook
" ?+ P1 s8 F) _; B) L8 {! ^: w7 G•        Ability to address multi-task and set priority appropriately
% u9 A. f8 g4 V/ p/ l# @' J6 {) E: D•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
* R- l5 Y* D' \" `. c•        Knowledge of immigrant services
0 x2 G. h" Q5 ~Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
. z3 Y% {5 o5 h/ T/ ]! W( f•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


* y2 L2 T$ g6 B( C1 N6 sPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
9 V( ]5 V  b/ X# U5 J3 _' f! r谢谢大家。