Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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+ v1 W, C/ y6 b2 M& YJob Description
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( D4 V: g6 a; ?/ ^( ?3 j, [  ePosition Title:  Receptionist/Immigrant Services Worker
4 n, Z# A4 w# n( W! tHours of Work: Part-time (10 hours per week)

( }6 j, q' {, ]' cPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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$ x; Q. j8 C! [- @7 ?4 |/ Y* MKey Responsibilities:
% l  j5 D" [  X, N2 d4 p•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
/ N9 E" R+ l% W9 z4 {•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
# I5 y+ P; }  D1 v6 |•        Maintain and update the information boards with upcoming events
. L8 C0 ]7 {. i( P•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
% T6 i1 G7 z) Z- h5 l. x•        Perform general office duties as assigned
! v# c. o  g- q* \8 N7 M4 n( c/ f. r•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
0 P, t! f. M) x- a0 h4 G; U6 z•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
3 g' m& J9 b' V1 v0 s% u% R•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
3 x8 L7 i* L# M$ a$ E•        Ability to work effectively in a fast paced office environment
: Y! R% R9 A5 U% T•        Knowledge of immigrant services
Qualifications:
: f( R) u+ U# ~( Z' |% D•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
0 B% L8 ]# C" A- j4 |•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。