Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
5 R7 w% @, A9 S. |, D% e0 I2 T
Position Title:  Receptionist/Immigrant Services Worker
2 J2 c& V9 q8 XHours of Work: Part-time (10 hours per week)

1 ~+ f: y! c( T3 h' z; v' DPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
  n" w, L+ o, A1 J•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
. _) C" m& J+ c7 h) f" v9 H•        Oversee the front counter when other front counter staff are on holiday or in trainings
# s- h; {8 C; g! N1 e7 w•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
; y6 q) l3 ~6 t) \+ s4 J•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
, z/ }* r* y( x- }# N•        Attend meeting and training to stay current on immigrant settlement matters
0 r! b+ U( I# V( J0 I0 V1 g  N•        Maintain front counter service files
+ y3 h# f4 ?: x( m- ]•        Perform general office duties as assigned
. S* q: {! M5 H3 x+ W•        Report to ISP Program Manager
( ?2 ^& I+ g- b; ?$ W2 `5 a
1 x$ i3 T' }* k- S3 v% LKnowledge, Skills and Abilities Required:
) p) _8 `7 H; ~4 W8 ~( a, _. N•        Excellent communication (verbal and listening) on phone and in person
; y. d3 h; d* C0 ?  \•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
: {" R! Z$ x3 |5 E5 e$ O# J•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
9 {; j: k4 O- x8 {5 R4 H•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
2 b3 @- k+ E5 ?; f4 M; Z1 N•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ Q6 ]. t  d  K8 M% s9 |•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

; g2 O- v0 M( I" Y9 A$ D# x
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。