Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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7 G  d) E, Z7 \" ]) |! kJob Description

Position Title:  Receptionist/Immigrant Services Worker
$ X9 F- _4 \$ T! S% k1 v  AHours of Work: Part-time (10 hours per week)

9 g+ d  k- Z" v/ B/ s$ y5 [( }/ dPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

3 h/ B- }) p9 Q3 A6 BKey Responsibilities:
3 q7 b# ?$ p8 M5 P. l" j•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* S# T$ L0 t+ b' O•        Welcome clients and direct them appropriately
3 O# D0 x: h/ g  }* c/ o% L•        Order and maintain office supplies for the front counter
. @- B% L7 K: V) K( G1 K0 x•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
4 o+ {" J% a% }. m3 n2 O4 r# E•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
6 l) e2 J# K% d, m. M2 Y•        Assist the ISP team in reminding clients to appointments of workshops or other events
" f9 p' S: b! X7 ]' L4 ?•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
+ C2 H, X( ?" b, l1 @) n5 A•        Maintain front counter service files
0 o1 A* Q8 a. ]% D& z! e: ^•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
7 R3 B7 E4 o7 U7 }•        Fluent in Mandarin and Cantonese as an asset
; d) n- ~( z# t  l5 M( l•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
) |$ G& c8 Q% q; J8 D5 Y•        Ability to work effectively in a fast paced office environment
; t: ^, Y2 @9 [# I; C  k•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
, `  Y% f! y8 F. o  q•        Receptionist or customer service experience in a fast paced environment
4 H6 n9 E! {6 P' K$ v•        Demonstrate workplace maturity and professionalism
& e; R* c8 Y- `5 a, T•        Ability to work well under minimal supervision


# [# G. O% Y; v+ \Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
! k" r0 a" O; f- x3 J  Y) _" z& L, H谢谢大家。