Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

% K& i8 k8 l" ?  ^" zJob Description

" `& q# h& i( M8 H7 M& u4 a8 f$ SPosition Title:  Receptionist/Immigrant Services Worker
" r8 }( N) x5 A# @5 XHours of Work: Part-time (10 hours per week)

& V  C+ `; S* f: ePosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
# \+ z, `0 }- ~1 C( R' j•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
, i  y% y  W; I7 ?- C5 i. U•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
$ }& v% F* J6 B! a•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 s( g4 D) B( V3 d•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
; d6 P$ N* W5 @# o•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
& |: N7 X( H2 C•        Perform general office duties as assigned
2 ?2 ^* O0 s" ]3 K•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
" C4 R% H9 f6 o- v1 B) v( l•        Receptionist or customer service experience in a fast paced environment
$ f0 m/ p: m# i1 i3 ^•        Demonstrate workplace maturity and professionalism
0 l% V8 z8 W6 a4 i, c) X- ~6 ]0 S•        Ability to work well under minimal supervision
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  `4 b6 R: }3 k7 t; SPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。