Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
. D( s0 [' @7 }
5 a+ g$ R' }4 u4 C% Z$ r  O) IJob Description
; i) S" {1 [2 j0 Z$ r3 c
# c) y  {: x1 j  Y+ [7 t  R+ `Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
& H. D: J1 W* M: r. Q5 N
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
) u% k3 R( S% i7 q1 I2 Z•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
- O( X7 W+ @5 [$ l/ z•        Welcome clients and direct them appropriately
9 q* [- I+ V8 ?2 F•        Order and maintain office supplies for the front counter
# s& v9 D. ]/ O5 x. }4 g! y•        Oversee the front counter when other front counter staff are on holiday or in trainings
  s7 L8 a) M, w! S. A/ b% W* W, Y•        Perform general clerical functions such as photocopying and faxing documents
, p' p$ K( @- ^9 R% Y. m4 {•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! z% s/ e/ c& }( S9 g) n" K•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 w5 J+ q8 A7 ~- U+ P& K. y2 q•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
  ?& A$ v- r, z* k, n0 n+ f
Knowledge, Skills and Abilities Required:
2 k% X4 {7 o% c" Z5 q! F* Z- P3 ]•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 f* H* s: ]; N2 m1 I" L. A* X$ t•        Good English writing and oral communication skills
( ]( F5 \- z' \+ q- r2 N•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
# D+ |( K3 H( a" A•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
( X, a5 p; S* E: c& Q/ `% ~•        Ability to work effectively in a fast paced office environment
5 B8 V) W/ m: c! D9 w•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
( {; o2 o  w, z' u' [- e•        Demonstrate workplace maturity and professionalism
7 F0 Q0 u- j9 ]1 [: G( u! h( W•        Ability to work well under minimal supervision

& ~! _* F5 S4 o. @" @7 e7 ^
! g$ Y0 Y+ v" q" Q: H0 wPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
, C+ [8 E0 S& z* I3 r9 `) JNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
+ \7 V2 ?+ A9 [' A; b谢谢大家。