Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
1 i9 P% D+ E% U  V; H6 Yimmediate career opportunity for the following position at its Edmonton branch.
) _7 B1 ^. W# wRole/Function:
3 z+ K1 c1 M% aThe Customer Service Representative is responsible for responding to client inquiries both in
) u/ P. H0 o) U% {person and over the telephone while supporting the sales team by building and maintaining
4 O, @; _) @  p# P6 s3 E) ]relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
) y! a; S; ~( h1 |· Respond to customer inquiries through inbound calls and busy walk-in traffic;
( k1 b% Q0 p( |: Q# @· Verify pricing and availability of product;
% a  L3 {+ v' n+ k# {! D· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
3 l" b  _& E% ^' Q· Maintain customer data and update changes to existing accounts in the corporate
8 P& h# A% d( H- d" G: Mdatabase;
) B; f4 W0 N( N1 I* x· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
3 h  z; j0 b% j* A2 W' |- I· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
' h; N1 A6 N" w. O· Computer literate; knowledge of Oracle 12i database (an asset);
& R7 b) x% X+ M+ D, M· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
7 O% o& H/ i0 a) k5 N; k! X3 r7 ^We offer:
· Competitive salary packages;
· Excellent training programs;
, H$ h+ }6 ^9 _, `· Opportunity for advancement;
  o* E# x$ i7 Q* }) K· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
8 J" Y, ]: C" {0 ^" P: qTO APPLY:
9 W1 m6 c9 P, Y- M) L+ z# xKaycan Ltd.
3 z8 A/ S( t0 A! x$ ?7 Lc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.