Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
9 ^; w# c8 k, O" l$ u$ `The Customer Service Representative is responsible for responding to client inquiries both in
# C4 ]* F' w9 t( h1 u7 R% M2 Vperson and over the telephone while supporting the sales team by building and maintaining
1 H# p: ~, W4 p4 t. o9 Hrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
5 I5 e. I5 [! o9 Kclient demands are key components of this position.
# z4 A5 a5 P; TResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
/ J0 O! f2 K8 @2 D& V0 A; B· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
9 n* R0 |3 k% f3 q7 g7 h1 |· Process special materials orders in accordance with standard procedures;
8 D# N) r! [. y7 c$ A· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
4 J% ^' [& t/ b- E) b· Actively participate in semi-annual physical inventory count;
7 v6 ~) E; W/ R. l$ t* o7 ?; [- l: tQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
7 ?& G; D6 S2 D' v( G$ O# jlasting relationships with customers;
· 3-5 years experience in a similar role;
& {% ?4 ]7 \8 ~· Exceptional verbal and written communication skills;
  ]. m; T/ \( h" ~) s( _" P+ [. L· Strong problem identification and resolution skills;
2 ]' t8 {' ~; s1 S8 F4 R· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
, m: p; |& L, |· Enjoys working in a fast-paced environment;
We offer:
# p/ |$ o4 k: K2 ?% D+ v7 ]· Competitive salary packages;
, R5 Z/ v: w1 v/ O7 b· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
* S0 e8 @* l. P/ LTO APPLY:
/ B1 U; W# h' D* C# A( R0 _Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
  ?3 U( d/ [6 ?3 ^Email; careers@kaycan.com
Web: www.kaycan.com.