Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
3 r, u, x$ m2 _8 o) _immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
1 b8 U5 F+ I  R3 @The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
. U' B: |3 ~; p5 Crelationships with existing customers. Integrity, vision, professionalism and the passion to meet
5 u: |. h9 o. iclient demands are key components of this position.
Responsibilities:
7 C, L, u, ~! u· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
7 S+ ^4 K3 c4 c1 t; p7 J2 N· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
: ]! q9 {$ i8 _' L. \/ _% ~  E$ p· Investigate and troubleshoot customer service issues;
3 C% A6 K# ~# J0 f8 }# x6 O$ G· Process special materials orders in accordance with standard procedures;
1 f4 l- R" _6 r. a: b· Maintain customer data and update changes to existing accounts in the corporate
/ C& _8 }4 d) V0 i6 ddatabase;
8 K( p8 W. d0 l: M0 d. l7 S# |2 `( z· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
1 w& Y  k' C( J7 _3 ^# L1 V· Excellent organizational skills;
; \% C+ l" B& X! q6 r· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
! e7 Z6 t0 f( e0 ]· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
- ]9 w( @* J3 z7 Y; m· Stimulating work environment.
* |7 C& S2 p1 U% Z; ~TO APPLY:
$ b+ O- K. F5 E7 ^1 V- ?$ D" GKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
3 r1 v& `9 U. cEmail; careers@kaycan.com
% }- n* u, d) @) g# r3 GWeb: www.kaycan.com.