Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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/ Y+ w8 }5 K0 O5 JThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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! x- c$ Q0 t" u/ n0 XJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ l0 K0 r1 H# I( m5 Z2 _•        Answer multi line telephone system

Administration:
+ J2 V' q! \/ ]7 [- L& \: D1 V•        Schedule client appointments and counsellor workloads
) o  h) q3 Q* U3 G4 K5 `. r; R•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
9 n9 ^& n4 F" a, J7 ^5 {# E* E•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
0 l2 ^% Q* q$ l* X9 y6 O•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
4 m6 z2 X+ V  a  D•        Thorough knowledge of services and programs offered by the Counselling Centre
( z, K7 c3 t/ Y5 @8 b8 T8 D•        Ability to handle inquiries about programs and services to other community agencies and to clients

, S2 h% C$ n3 N3 n6 c+ oQualifications:

) u# w0 [; l$ v$ f6 R' X•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
1 y* M) d4 J9 N$ Q•        Strong customer service skills
6 g) b! }5 u  h•        Strong organizational skills and abilities
* P  M5 l* J, W, k2 H2 U' k•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010