Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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) Q7 P3 b* {% m: HThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

1 t5 V' S9 C- e+ J8 K6 A* s) rJob Responsibilities:
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Reception:
- W# W1 S/ z* {7 Y•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
# W9 p) \# q/ R% _: f•        File and organize paperwork and files related to client visits
0 |1 j/ e, E* D6 L$ D0 C6 @8 T•        Input and manage high volume of data
•        Update and maintain databases
* {( S/ ?6 V! v0 G9 \$ K& K* c•        Generate monthly reports and statistics
1 M. |0 q  \& P1 }# F8 N•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
# K$ Z) o* _' i1 Q( r•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
5 l5 E. c: Q  a5 ?•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

: V- k9 c: p$ B9 ~% s9 b/ f•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
+ C; t/ H* }/ b/ ]0 i$ I7 V. }•        Excellent verbal and written communication skills
1 N9 _3 b3 d, o; N•        Detail orientated and ensure accuracy in work
5 Z3 ~, ^! C/ f$ y* A•        Able to interact positively with a diverse population
3 _* r; ^4 g% r9 W. k•        Strong customer service skills
•        Strong organizational skills and abilities
6 Q- n! V* C7 B& T% P•        Knowledge of HOMES database an asset

How to apply:
  {( D# J2 M& a$ x/ @# G# aPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010