Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
2 B9 p$ l0 Z) C) o1 [•        Input and manage high volume of data
' H! W. P3 Y- c& ~. s0 M•        Update and maintain databases
. a0 M0 L0 `9 z3 q1 k•        Generate monthly reports and statistics
4 b( n( R' ~: U; x8 V•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
& _4 l7 _4 ]4 ?' I•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
0 q4 m% i( Q# P# p! v! N; z•        Ability to handle inquiries about programs and services to other community agencies and to clients
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0 ~- k& n" A& ~4 F7 |  T) vQualifications:
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9 [, m; r- ~5 W, D•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
6 f4 ^4 @6 q( {  V9 |7 |, _•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
  f$ Q: Y- T, D$ J! z•        Able to interact positively with a diverse population
3 X1 R( Z" p& p' b  _! k•        Strong customer service skills
9 h+ ^& D0 ~- V: y$ \5 I: @9 B•        Strong organizational skills and abilities
2 J7 }4 e0 v# `•        Knowledge of HOMES database an asset
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. c: b' w  G. I5 D  l, ^& L7 j, \How to apply:
5 g: Q3 w) z- ]  |+ ]8 [Please submit all resumes to the Recruitment Coordinator:
4 e$ Z+ z/ Y8 O; h$ Z% [2 M7 GEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010