Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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" }$ Q3 @- k2 d7 S: yThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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# ^2 F9 X$ y) f6 b8 QJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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' x3 n& z& ]* r7 Y& P$ RAdministration:
& j9 X; U+ R5 U4 k5 f•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
( x: Y" T1 S$ i$ I2 Q- s•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
6 r$ T" m: M# W) i1 T•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
% n' l( u' y! a  F* E/ V•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
3 s7 T) C3 k0 F•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
2 Z3 z/ g8 t" D' p8 ]•        Excellent verbal and written communication skills
1 R/ ^8 i* n+ ~•        Detail orientated and ensure accuracy in work
, F* ]* G& r+ D4 A8 B•        Able to interact positively with a diverse population
3 k- O9 P* W, _0 Y; D, c- @•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
, N! I7 e! [& f7 C9 m4 a# B& [Fax: 780-425-7467
% v5 y, j' |& cApplication deadline: October 22, 2010