Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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2 O& \% A4 E8 Q, p$ l0 y# v) H# lJob Responsibilities:

Reception:
4 j- S4 `& v4 q•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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) T8 t9 H; E. H4 W6 K+ oAdministration:
' Z5 U! {9 b- k6 I! l•        Schedule client appointments and counsellor workloads
2 q9 g" b$ p& `. k7 x•        File and organize paperwork and files related to client visits
' ]* {7 P) R) s. Q2 ^8 U•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
8 a' h- J% y# l  m1 R" {•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
( ^8 E& n' P, `( {0 B+ h9 T•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
7 G/ J4 ], k. U: J* j: ^•        Strong customer service skills
$ h8 d8 O. A. f# E4 w•        Strong organizational skills and abilities
2 y7 |" E) Y' h1 V•        Knowledge of HOMES database an asset
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How to apply:
* m3 r4 D, ]% S, e( B- z+ I3 TPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
7 ?% q4 n- E+ S+ }, P/ eFax: 780-425-7467
Application deadline: October 22, 2010