Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

0 [& ~2 x! T9 X/ X% r" _( qReception:
: n" c6 |/ t4 A) n•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
; A( p# B2 s, V0 K•        Schedule client appointments and counsellor workloads
, i* Z) K; |2 g3 \+ C•        File and organize paperwork and files related to client visits
$ J& i/ O+ i. D4 Z2 W# X# K$ D" o/ r6 h' U•        Input and manage high volume of data
•        Update and maintain databases
6 W  x, M1 a. ^6 m! l6 I5 t" a•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
( A9 k- F3 }* z! r•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

; L4 [/ ~8 u5 F•        Minimum two years experience in areas related to office reception and office procedure
8 D  K! j$ Y, G+ b7 ?9 f•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
* U% Z- B- `' Z5 R•        Detail orientated and ensure accuracy in work
& i2 D. g5 c3 x! y- ~. b# D•        Able to interact positively with a diverse population
•        Strong customer service skills
) Y( W8 p$ G) U+ G, q# y  U% F. z•        Strong organizational skills and abilities
3 S/ B9 v7 l  ^# r, S" s, B5 b6 s. y•        Knowledge of HOMES database an asset

0 d" ^* m& e! HHow to apply:
Please submit all resumes to the Recruitment Coordinator:
. d0 E/ {$ D4 F4 XEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010