ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

$ _3 h0 \. C: X7 w7 CPosition Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
2 D( }9 U9 P9 x& Q! KHours of Work: Part-time: 21 hours per week
Closing Date: October 5, 2010
+ [. K9 t# J( x9 q+ P) a
Job Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
-Reports to the program manager and provides clerical support to all members of the ISP team
-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
% @1 B' Q  X- g2 _" j5 p-Train and supervise volunteers at front counter or reception

Qualifications:
-High school diploma or above, two years or more related work experience
-Exceptional customer service skills, ability to handle multi-task requirement
$ z" I  \( N* F; y3 K" X( x2 O-Works well under pressure, ability to work well independently as well as in a team
-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
& Y, o3 z  F: L3 ^9 R; s" F-Requires police security check at the expense of employee and child welfare check

Detailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
1 p/ z" U: ~! a5 c! L! _Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.