Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

$ ]. k5 D! N" R6 }7 v  ATELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

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Key Responsibilities:

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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.


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5 {- z3 L, t0 k& O( {- c3 L! wYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

2 W" W+ X. z1 f, S2 Y( j/ z In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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) q4 ]0 [) R1 g7 W% CYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  

2 w/ i2 C$ I* h( @3 j! m' @( L8 hYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:
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4 l; f" {& G4 x, STechnical knowledge of data/IP products and services.
, a% }- x+ o+ O. d6 BTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
' x: j" m2 y) Z( k9 i& M3 V5 H* vFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:

7 Y/ f: D1 O7 ]- I) r; wMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
- E1 }& _2 i1 H2 Q3 W, IAbility to work independently with minimal supervision.
& }# k7 n' V- C2 s' NMust maintain a high degree of accuracy and attention to detail.
- P$ R& N( C/ U" _. ?6 _8 _Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.


; q" Z8 |2 \7 r Additional Requirements:

Reliability and regular attendance is essential.
3 C7 f- [; {6 D4 r  [Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
6 _  C# Y3 B2 T3 T! L' l3 x/ PMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- ~- C7 x! P) M: t! B1 Y0 MThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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TELUS Values in Action


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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

$ Y; b" H7 ?. A) ?$ DWe embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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5 K' r1 N, P1 A5 k& PAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
1 l' H8 Z8 W: l2 b- i据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了