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Customer Help Representative - Edmonton – ADV14740 o) f2 x% G' h- J
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About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 3 q; G5 g J; [* v% v' y$ n
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 2 W5 R# N% M* s4 N* j- E+ `0 g, V, w2 _
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4 c' B+ a8 R |; ]0 Y7 w6 ^+ j In this position, you will: - K% Y$ C* J$ {) X2 O7 F( Y
0 n% ?) H3 i2 M6 ~, M- |: |7 |6 YProvide service to TELUS customers.
7 F6 n% l6 B; x5 l& S, LIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery5 T6 [9 `! \0 A+ o6 B/ f1 p
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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4 ~& v5 ?5 A1 X* E% B In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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3 f2 R1 n7 ~4 ]1 }3 PYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.( r. F1 `! d" f2 @
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Qualifications 3 J9 ] H. ~; l6 k6 ]
Required Knowledge:+ p9 K. X) N+ A T2 ?2 s8 }
M, }2 }8 A9 o2 s) @: n6 yTechnical knowledge of data/IP products and services.
. X% {3 i# G1 f! n$ ITechnical knowledge of voice products and services is an asset.
7 ?, }4 a+ ~- N) E7 mTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.+ r0 T$ t9 Q( m' I; z# l
Familiarity with trouble reporting systems is an asset.
1 A @/ l0 c- b2 [- y3 HSuccessful experience in a customer service environment.
" W& t x! s# q* F+ ~3 JWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:; y0 y7 _, z2 u/ C0 w4 j
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Must have exceptional interpersonal, oral, and written communication skills., x2 F! x6 Y# C1 g d
Strong problem-solving and trouble-shooting skills.# e( `* Z+ R# L5 @' ^3 L: i
Ability to work independently with minimal supervision.; T% C( a' I3 | j, g& ?
Must maintain a high degree of accuracy and attention to detail.. U- H% \7 n9 X& z! G
Ability to effectively compile and analyze data and make sound recommendations.; e$ D- m0 x7 H7 r, X% D i- ?
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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7 n2 y5 v* r+ KReliability and regular attendance is essential.+ V% S. e/ H- `5 ~7 Y/ B) D
Must be able to work in a measured and monitored environment.
# ]. e2 Q! \5 v9 m+ W- WAbility to work efficiently in an environment with limited ability to move about.
; I; S( G1 I+ B8 @% F' W& {$ bMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
* N2 K, Q+ ]8 l! {The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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; G) E# K: p( u1 gTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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& k5 Y; d! v, F* T* t1 uWe embrace change and initiate opportunity! j, Q# ?, ^4 F8 _3 U; k( D$ W# `
We have a passion for growth
' c$ N8 k: r, EWe believe in spirited teamwork
4 e5 H2 z8 x' e& E7 F2 ZWe have the courage to innovate
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. g" D6 {3 O; L- e2 i, ]At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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