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Customer Help Representative - Edmonton – ADV1474
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About TELUS/ G- |& X& B9 a3 I' I
% H2 u/ i, q; ]+ @1 A5 LTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. % p; Q/ H/ K- }- [
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" q7 u1 e9 a+ a; m, ~Key Responsibilities:
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+ K$ R! B+ X' p& _We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.4 u; C! w' K3 {
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3 E& ^7 j. k/ r5 DYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 1 l* Y2 C' f8 \* t
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In this position, you will: % P! o; j8 d7 Z9 M- M" _
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Provide service to TELUS customers.2 U* d" @: Y& |! n2 b
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery" ?2 D, Q- A& k
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner3 Q! h6 k) t( C$ L% o4 z/ b' F$ d
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In return:
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- g* i1 q! {' Y' D+ ]0 pYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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( o8 G5 b* F6 q5 J+ s) ~You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.- @8 N0 H! W1 v9 T" [8 n' A
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4 @8 ^+ u9 j( [+ a" O$ z4 H3 B! uQualifications 8 C# u! i1 S+ Y0 g
Required Knowledge:4 _ N# X& V; T9 w2 U8 A' Q8 F" L
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Technical knowledge of data/IP products and services.
- c9 l0 u0 _: `5 |! f5 T- L. X' CTechnical knowledge of voice products and services is an asset.
# b' W6 ]! t8 _Technical knowledge of the Internet, Internet technologies, and technological/industry trends.2 ]2 v4 U* K' M7 o
Familiarity with trouble reporting systems is an asset.
% o& D8 W! C5 E% o" g2 P5 ] i4 V( X+ eSuccessful experience in a customer service environment.2 S: R1 z0 ]/ p5 Y+ K) S. v& L
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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0 Q' t0 R y4 f3 f7 f( W$ yRequired Skills and Abilities:" n6 y: o: T' ] T5 h) W: @
, m" H7 ]3 D" d" m; t8 MMust have exceptional interpersonal, oral, and written communication skills.! F# R1 D. e2 ]0 f3 z0 Q' f
Strong problem-solving and trouble-shooting skills.3 k7 `- {' V7 D, E' G/ _
Ability to work independently with minimal supervision.1 S* H0 Q! Z3 h! l4 D9 M3 u
Must maintain a high degree of accuracy and attention to detail.
+ d* W! S* l# P% mAbility to effectively compile and analyze data and make sound recommendations.
7 G+ W% Y) z0 C6 pAn aptitude for recognizing and creating sales leads is an asset.5 k( y# F# `$ _1 ]2 F7 j
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- ?; V6 \7 C9 M9 j" o Additional Requirements:
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Reliability and regular attendance is essential.
# A; Y# H( V+ V- sMust be able to work in a measured and monitored environment.% b1 L7 a, u+ R0 A" X |
Ability to work efficiently in an environment with limited ability to move about.
" F( T% m: |( }, [' O: d3 |Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
2 M; B8 Q9 P# S8 |The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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3 e! {" o) Y$ g* O" K2 `3 e TELUS Values in Action" _3 M( J$ i* \/ E3 E p2 G* y
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1 J P& o. N" p& y3 r* ^TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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6 x! O9 j! b. @: A8 uWe embrace change and initiate opportunity
" u3 c9 u- Y r# gWe have a passion for growth5 [1 K# A1 N g
We believe in spirited teamwork$ r* d/ @- m4 k: }
We have the courage to innovate4 e& j* ^. B! H% r
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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