 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474& R" J1 |- B7 i
5 W& V7 ^% G9 f0 U
About TELUS: Y- |4 ?/ S4 d5 M% P+ w$ n
$ ]. k5 D! N" R6 }7 v ATELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 6 F! {, s' H6 K/ V" F% t
/ `0 Y3 w5 A7 x" `' B! V# F0 X
2 @3 b- b: g2 ^0 i) S; g) }) b$ I- ?( Y5 A
Key Responsibilities:; k* a% j/ v6 T3 S' H6 `* |5 B
4 F* ]. s+ s. X" [2 ] . @8 Z @. ?$ U( B. m; y' _1 q
" U5 n8 }6 {9 N0 ~4 N% `
We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.3 P5 _+ G; U' E# e6 m& q, [9 w
( u0 }7 b! d9 P
( |' {! A+ y1 @0 D
5 {- z3 L, t0 k& O( {- c3 L! wYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. , m( T! T7 p" W( h$ F
4 I( U0 `& n* Q0 t
# V2 p* R5 k! m
2 W" W+ X. z1 f, S2 Y( j/ z In this position, you will:
9 L9 [4 l, w/ r3 ]' G3 B6 p4 o. P, R3 @9 g$ N$ C& A
Provide service to TELUS customers.' ?, C( |5 u" n/ d
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery5 C( z/ T7 h4 h- B. T
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
6 m- C( {4 A- |# j: V c. y2 H' H3 I
( R1 ^. a- \/ e- g! E R) D. T; d4 C2 Y7 a; ?! [0 b2 K# x9 t
In return:
$ l9 x/ E- M, E' ^% n' \1 f7 y
: R3 d! h: l8 h( j4 W
! q" m/ t+ }% b8 `
) q4 ]0 [) R1 g7 W% CYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.0 v% O& J1 T) h7 Y- F Z4 G
1 w: T$ D5 T9 h1 {) s
) s4 F9 x9 ^$ o% O
2 w/ i2 C$ I* h( @3 j! m' @( L8 hYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
$ l4 {; W! s: e
' p2 J8 c+ @6 z
3 F8 ?+ p! G. O. o5 ?
4 p# g4 Y' `4 X1 y8 R3 z 2 p) E$ j: J0 ?! u; D8 `
Qualifications 1 L* v6 G# [2 W" N
Required Knowledge:
. f8 Q5 H6 L1 V/ _+ s9 u# b3 B) I
4 l; f" {& G4 x, STechnical knowledge of data/IP products and services.
, a% }- x+ o+ O. d6 BTechnical knowledge of voice products and services is an asset.8 M; f2 j; i, Q' U+ o
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
' x: j" m2 y) Z( k9 i& M3 V5 H* vFamiliarity with trouble reporting systems is an asset.7 g" N1 \' i" S1 r& |+ \" J7 e/ v" \
Successful experience in a customer service environment.* c O, w" M! e8 l2 R" z# S
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
! F8 P, O% o! d, w h8 v* q) }
) E, ]' G9 u, y- Z
. O r3 M2 o1 q$ Z- B2 v& L2 I 5 q, _& w6 U3 O7 O1 U
, V! \9 p, B" F) U6 N" |
Required Skills and Abilities:! [0 p8 E; Y$ T- z9 c' _$ c
7 Y/ f: D1 O7 ]- I) r; wMust have exceptional interpersonal, oral, and written communication skills.8 u. A# r4 b; D7 C# q& b( u9 N
Strong problem-solving and trouble-shooting skills.
- E1 }& _2 i1 H2 Q3 W, IAbility to work independently with minimal supervision.
& }# k7 n' V- C2 s' NMust maintain a high degree of accuracy and attention to detail.
- P$ R& N( C/ U" _. ?6 _8 _Ability to effectively compile and analyze data and make sound recommendations.& N9 k7 W( O# a3 I3 O& O1 P3 X6 S
An aptitude for recognizing and creating sales leads is an asset.. h/ r9 {; p8 J8 k3 W& C
; A' L6 @* B8 ^2 p/ N; _; Z
; q" Z8 |2 \7 r Additional Requirements: - Y& L1 w0 l& f: \( O
3 ~" N; l' Y1 A; v2 N
Reliability and regular attendance is essential.
3 C7 f- [; {6 D4 r [Must be able to work in a measured and monitored environment.- X' {( N F3 {/ o; K- R! }' c' I8 Z
Ability to work efficiently in an environment with limited ability to move about.
6 _ C# Y3 B2 T3 T! L' l3 x/ PMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- ~- C7 x! P) M: t! B1 Y0 MThe successful candidate for our Customer Help Representative must meet all applicable testing requirements." v/ x7 v/ `& P1 E4 F9 Y7 X
' d2 \, P: T) j u) }* C2 c- `; C+ b0 e9 `9 y9 B
TELUS Values in Action0 r1 o! i# a) c% ]
/ b% }+ v. H( D; f. C7 M! A
3 z3 N" ? }5 ~9 w, N2 i8 ^% ?9 J3 M' V$ m
TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;/ r M1 [$ F, l' U
$ Y; b" H7 ?. A) ?$ DWe embrace change and initiate opportunity( N: m' n/ u# F5 g4 e
We have a passion for growth6 f, ~2 r. v0 D
We believe in spirited teamwork5 b* ?+ @& I8 w0 v0 g% t$ D0 |
We have the courage to innovate
& G. p# ?: f4 {
0 s) J9 C# t1 H' Q$ H
5 K' r1 N, P1 A5 k& PAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|