Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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1 i* {. `7 b* h1 g: E# c, YKey Responsibilities:

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, I' T4 N/ ?0 W* p* d: }- P" gWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.


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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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In return:
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5 ]" V% ?( L& e4 I  o5 MYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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/ [( O% ~* ^; VYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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8 f& g# S% M! h% ~Qualifications  
Required Knowledge:

% z% x% `2 r( z; Q, e# @; `6 }1 ^Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
5 M# w* }+ j- _Successful experience in a customer service environment.
8 d. g/ J6 ?7 M/ j7 _- i8 bWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.




$ L3 t6 U1 ], [& ~$ _& \  CRequired Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
2 ^! l- X% h$ B6 mAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
9 n, I$ R, c2 P& }7 O: X) h, ]. KAn aptitude for recognizing and creating sales leads is an asset.
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# v7 L3 G- x# w  O Additional Requirements:
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; R9 C6 t* j  v4 J2 A  _( vReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
7 q! @% Q) d8 i; h2 AMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
$ X8 c, l$ X% X5 I4 [! A! x( a& {8 Z$ k( TThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action



TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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" j7 t1 A% m5 k: N# zWe embrace change and initiate opportunity
2 F( o; J9 n6 q* cWe have a passion for growth
3 x) s7 [* `* q6 }$ WWe believe in spirited teamwork
We have the courage to innovate
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& E( k3 q3 M3 rAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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; ^: n8 V' Z' V  }, O" W% R现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了