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Customer Help Representative - Edmonton – ADV1474. [5 o) F' G* x N
* B: Y5 y. j7 f$ c5 `( cAbout TELUS8 W" ^3 {/ s0 i4 m2 y; T9 o$ p
# S, q( b. ^( s5 d/ q& W4 DTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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7 w+ C' F) L+ v1 l7 o; L% n; lKey Responsibilities:
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5 \; i( B: i) Q% cWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.# [; g" d1 b( ^8 L
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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8 F& ]( |; v. ^, e/ y In this position, you will: ( J) j5 v; S9 i9 J# b6 R' d
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Provide service to TELUS customers.
, v' L- K0 Z, O9 `* W' }Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery7 W* c( b2 U1 L+ h) X$ j9 _
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:2 ?' v( \* b; t6 v0 d+ j7 L) k
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
, u: S3 j' k4 t5 `# O* z$ vRequired Knowledge:: B* E* @) Z4 X T9 g( x
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Technical knowledge of data/IP products and services.
& [, Q% B0 u7 a2 |- BTechnical knowledge of voice products and services is an asset.( M# ^7 `9 a+ f/ _0 Z2 d) m
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
" w5 n/ X4 X! ~. ^( LFamiliarity with trouble reporting systems is an asset.1 k' |! I: `: M
Successful experience in a customer service environment.. g' T) s7 q) U
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.6 ~% S2 k0 E y
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Required Skills and Abilities:
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8 _, `, I1 N9 z3 F8 ]. o& m* VMust have exceptional interpersonal, oral, and written communication skills.
& N" F8 Y5 Z+ K1 C# M$ a# XStrong problem-solving and trouble-shooting skills.: Q5 r) M8 ~3 f+ p. T
Ability to work independently with minimal supervision.+ U+ R- m) v, `: Y
Must maintain a high degree of accuracy and attention to detail.: u1 _6 [2 E+ h! B+ g
Ability to effectively compile and analyze data and make sound recommendations.4 x) v. r7 C0 G; \8 O2 z
An aptitude for recognizing and creating sales leads is an asset.$ p- h5 E! e; K+ Z
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- N8 }5 G9 A0 _2 _# _; E Additional Requirements:
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Reliability and regular attendance is essential.3 g, {- H3 l. N, N$ {0 l$ v
Must be able to work in a measured and monitored environment.
. _2 m* I i1 m! eAbility to work efficiently in an environment with limited ability to move about.
; z/ M8 q1 O* S8 }* Z# G. iMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
, ^6 j# r$ M0 Z* p1 zThe successful candidate for our Customer Help Representative must meet all applicable testing requirements." f& h3 @* j* U/ j: @
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& ?) O* X$ S& n3 [ TELUS Values in Action
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/ g* A, T4 M3 y" zTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
) Y# C% ^2 w# Y! ^# U: G6 o$ rWe have a passion for growth! n' r; w" o6 m2 X# l+ n
We believe in spirited teamwork4 q+ k4 w% u, g' v" h
We have the courage to innovate
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7 p5 }6 h2 k' V5 t3 T& _) QAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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