Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

7 r2 c0 B/ H1 b* F$ a- r2 {) ~About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  



+ R9 d8 D$ U/ P# M& G/ t0 QKey Responsibilities:

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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.



6 f% g! X& M/ Z/ J" NYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

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In this position, you will:
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Provide service to TELUS customers.
; Y: F/ Q& H+ sIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
  r# b9 L5 Y6 E2 r; E% d/ AHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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/ D, {% p6 Q6 h- N In return:
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8 s  n- i/ I/ B$ R& UYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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! Q9 m) y- W2 J2 g9 LYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
/ [8 N- q; R5 |8 u" ORequired Knowledge:

3 h# P9 ]9 A, c9 \5 f# z4 P5 d1 {+ O" OTechnical knowledge of data/IP products and services.
6 U( [' @. }/ s+ ^  ^Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
+ k* B" n: d, _) P+ h0 ~Successful experience in a customer service environment.
0 n' M8 m( X( Q1 y- {3 xWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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9 e2 Q* W% A, mRequired Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
0 @/ M0 s- B$ J8 \( }' KMust maintain a high degree of accuracy and attention to detail.
" l) }8 L5 I- U) fAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
) B6 w+ ^% d6 YMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ G* P0 W7 ~! d+ wThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action



% I& D% z  J6 e$ w2 v9 sTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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* B, V5 S; D# }# |2 AAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

6 A! y  h3 F# N5 [# U1 q现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了