Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS
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7 V" i# @  I# N1 l4 kTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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5 @% J% e5 ?8 d' X4 FKey Responsibilities:

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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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' i: m0 v+ `" U% ?( Q, l In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.


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Qualifications  
Required Knowledge:
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) O( ?' [* t; a) L" t. P2 VTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
( O: {1 w. ]' i# S+ T+ c. GFamiliarity with trouble reporting systems is an asset.
. {8 b1 l% A2 TSuccessful experience in a customer service environment.
% m+ j  A" c$ O- O0 ^' ^6 PWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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: O( n$ Q5 W, `) k2 ]Must have exceptional interpersonal, oral, and written communication skills.
5 {. `# B3 b' W, e7 \1 ^; {Strong problem-solving and trouble-shooting skills.
( Q, |! T9 A9 `0 q. T/ o. {Ability to work independently with minimal supervision.
+ {: l9 f& ]$ A3 KMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.

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* D. D# v+ e  J, d( o3 h) j Additional Requirements:
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Reliability and regular attendance is essential.
8 ]7 p; _8 M* g" kMust be able to work in a measured and monitored environment.
+ F6 ^. `! d% B# _6 B8 ]7 kAbility to work efficiently in an environment with limited ability to move about.
% V) T- v& y$ D1 Y% V( `Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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7 X9 L0 A+ K: C% b5 UTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
1 h8 c! D! P0 h0 J6 QWe have a passion for growth
0 i. X. N8 S* r$ pWe believe in spirited teamwork
+ `/ J; C- G# x" ]We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
) M2 x9 J/ H( w% u# _据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

. \  ]3 t# X  H% c, h+ U# ]现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了