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Desktop Support Team Leader
Systems Analyst III
, ~' F7 Q+ n: YJob Requisition Number: 90440
0 l5 F; b9 H$ b4 |- M, {) K. X1 Temporary Position (Approximately 11 Months)
. V6 g- b( B- P+ ]- |CSU Local 52
4 w/ g4 V% H9 d4 a$ o6 W/ D9 Q- w* ICorporate Services - Customer Support
/ S" C2 u% o8 N2 K$ g& B# h+ P8 G! f9 |Work Location: 12th Floor Century Place
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0 q( N0 V% v& IFUNCTIONS:

+ b# o% u& S! w8 m# o* O5 fThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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) O$ q* s1 W; f· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

' j7 B/ y; ?. L& I· Working with other operational areas in maintaining an ever evolving desktop support model.

; F. ^8 F' ]4 q/ `& s- a+ M· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

, P/ v+ o( d4 S; w· Performing quality assurance for work performed, in response to customer requests.
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3 c) v3 D' a$ h" }: g* w' e· Researching, planning, producing and presenting technical recommendations by formal reports.
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8 t* N2 ^4 r5 k+ Y9 H& r· Establishing standards, procedures and documentation for the Desktop Support area.
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# z+ G3 \4 j8 ^· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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3 d3 V% P( {4 Z( `" O' mJOB REQUIREMENTS:
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% g3 O. b9 j& ^6 R· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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9 {8 g8 g0 o8 j& q· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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' d1 ?) s2 o, \4 x5 f· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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, _: r9 z2 g9 x1 fHOURS OF WORK:

/ j# i% B, R2 R. E7 N( K33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



+ o: K, n! y* y4 l5 R2 {' {SALARY RANGE:
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) u8 w: E& }; T3 k8 [% j9 w) h21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



( B% L1 M. M) T/ F2 }) QGENERAL:

9 B/ N" }# z* I( H, c, I  LCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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/ ?9 F% q$ H# e5 r9 V! O' {6 O2 r0 UThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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7 p( i" x0 p1 }# j  A4 xApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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