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Desktop Support Team Leader
Systems Analyst III
* D7 g+ L& a2 u3 ^# d1 I8 ZJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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" y1 W' U. h4 Z7 A; ]$ dFUNCTIONS:

. c8 c# g% X8 q- l- Y# SThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

; I% x" L# X4 _7 r$ m; ?2 {· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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$ a1 l' M5 l. @0 h& y2 h6 p· Working with other operational areas in maintaining an ever evolving desktop support model.

; t1 d- W* ?) C: n( F· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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/ l4 K0 `+ j  G1 M$ i4 I; i% R9 y9 MJOB REQUIREMENTS:
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+ Q$ L, @  Q- |7 d1 n$ |! \5 w/ v& {2 K· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

; ^* ~. e4 L* q! J( E8 d8 q· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

; d! F+ }' e, K: b1 G· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

0 ^6 P* ~6 u" y) p( @9 K· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

+ Y+ B, w6 p1 C, i- {" h. U33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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+ K+ s( B& ~; e. ]1 P' ISALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



! i/ U1 i0 }1 H2 pGENERAL:
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3 r7 |% I5 I# s/ [Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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$ P3 }2 T. T3 a/ m6 t1 NApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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