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Desktop Support Team Leader
Systems Analyst III
7 w2 b; D; o! r6 W# }/ Z3 ^% ]Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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8 z# A% `- D, l1 J6 }7 W% F  AThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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7 x* |# g# f& o% g" Y1 ~+ B; G3 E· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

7 a! u5 g- n3 T& d# C6 v· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

; J* P) X4 ~, F( d# `· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

- t2 Y# G, Q! C7 C  k· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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# W- g$ K. a; ?, q: M5 s( |/ ~! k· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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& s, E9 s$ C) r) @) {4 y/ QJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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4 a* W6 E4 D. @· Experience in supervision, leading,and managing a team of technical experts is essential.
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6 ^2 ^1 B6 I$ e: m· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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2 m) @4 u  H  Z6 N0 z· Strong technical, communication skills (both verbal and written) are required.
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5 d. ]; u8 o$ s. x' e' q5 ^) d- ^$ [" {· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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4 z: Y+ K9 x/ A3 S0 z· Strong customer focused approach to delivery of service is essential.
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& }# \8 U3 z: Z; I: M# L/ ?. g· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



4 D; k, r2 B) G! N2 |* S6 YSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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; m* n3 \2 N! D' |2 {GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

8 C" A+ @6 U8 s, j4 G) C: J  jThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
: i6 ?- T) @# l& s8 O" I4 BClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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