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Desktop Support Team Leader
6 t7 }) }4 v$ j* TSystems Analyst III
) Y$ H. v- c6 uJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
( V5 b: g4 b, e7 P/ e5 H0 |Corporate Services - Customer Support
: g3 f" ~% ]+ A' z0 U$ m* \Work Location: 12th Floor Century Place
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FUNCTIONS:

% J" Z- B/ x) C5 I. [% `The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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- N8 y9 w+ T! e4 m· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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# z9 A3 S* ?7 C6 c4 r· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

" e8 ~. V1 m& Z3 A4 W" r· Researching, planning, producing and presenting technical recommendations by formal reports.

$ a7 s& {+ i! z9 w8 S) O% l+ b) N· Establishing standards, procedures and documentation for the Desktop Support area.
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' M6 Y1 ?' h6 `( k0 \- W· Maintaining a strong team atmosphere, while ensuring proper communication exists.



, v! C: a  k8 C) B1 tJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

8 c. U$ v- a' L0 q% M5 m· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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6 F* ^0 R- \- ^, e9 ~" G' m· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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1 G  l* a7 }) m4 v& @. s/ D& t· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



4 M2 K8 t' B2 q4 k/ c5 C% {! p4 gHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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4 x/ _5 O& d! {9 ASALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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$ @) u: T& B  \! W! w4 LGENERAL:
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, c$ A* i: ^4 p" Q, CCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

3 s: ^% V& q# L; R  T" eThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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