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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
) x' u; h% G: x7 i/ c1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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# v9 R$ V# T; r' A0 ?+ ^9 M· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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7 G0 X; L( q" Q' q$ q· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

8 N" y2 a6 F- R· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

# h, P8 c7 z# a6 g· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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9 K4 P- G! P" X! @; w' W0 D· Establishing standards, procedures and documentation for the Desktop Support area.

/ Y' I' p) [7 }: O* n· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:
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6 T0 b' P) Q2 e· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

$ r) ^+ U9 a8 b· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

$ B0 e! a$ j( e8 G; F· Experience in supervision, leading,and managing a team of technical experts is essential.
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, u8 Z+ m+ n- m  t· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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) U/ X+ J  B# V4 \; Z& |· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

6 |+ r% G5 U$ t! ]; v, }* P7 r· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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: v' t5 U. t) T; J# D· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

9 G; j  Q" u1 H5 y) a33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:

1 ^8 q# J  o9 m6 n2 D1 h7 B21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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* D0 [6 F& G' j  S& w5 l. t! XOpening Date: 十月 27, 2005
# V' l+ D+ k: E2 w+ b1 h- aClosing Date: 十一月 07, 2005
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3 f: w8 A9 M1 H& ]; R! wApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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