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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
4 c0 G2 K% ?4 X1 }5 Y6 |$ ]1 Temporary Position (Approximately 11 Months)
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( m0 S! X' |8 a( e" UCorporate Services - Customer Support
Work Location: 12th Floor Century Place



FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

% c. d( I& G+ j# s' x- ]· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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5 S- k, z, h9 `" O; \- ~· Working with other operational areas in maintaining an ever evolving desktop support model.

0 [6 z& s5 B& ~5 w2 V& U* w· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

- M! [5 G3 Z2 ~; m4 u2 Q· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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3 J9 x, U5 U, L· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

8 O; T  _6 \( h! o0 j· Experience in supervision, leading,and managing a team of technical experts is essential.

5 {' S3 z8 y  k" f9 p$ i4 x& M' J· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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# s6 J2 D$ c+ d8 v& x· Strong technical, communication skills (both verbal and written) are required.
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9 {3 h3 f  `8 Q- S· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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  Y9 F4 W8 ]  I, |· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:

- _  I9 p0 ]0 l' Z$ J21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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/ ]0 ]/ w' o5 @6 uOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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+ c4 \2 `7 t( e  @Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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