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发表于 2005-10-30 10:34 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Desktop Support Team Leader 6 n9 L+ C( `8 W- l
Systems Analyst III ' l9 r* k/ M& O2 H
Job Requisition Number: 90440
# N4 a, s+ y  K8 n# m1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support   W2 E+ O: d; B
Work Location: 12th Floor Century Place
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2 a  k2 B) s/ i5 D/ P6 |FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.$ Q, f2 F( \" G) ?7 F+ Z$ D" k+ C
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.2 n5 [5 i8 X! U% z. b: R8 ^
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· Working with other operational areas in maintaining an ever evolving desktop support model." f* y# ]$ ^  Z2 g

  N) h$ B2 M  t! L8 z+ _· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring." Z0 C1 i8 o# v( H+ L
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· Performing quality assurance for work performed, in response to customer requests.* H5 b( f3 J8 p9 k; B

5 H6 |; d- a1 a* l$ O· Researching, planning, producing and presenting technical recommendations by formal reports., P* w8 R: o% k  A4 n( Y+ _$ j

/ y- {7 I; `) V- \· Establishing standards, procedures and documentation for the Desktop Support area./ X% D* @) ^6 I- T9 @0 D# ~

9 h: M8 b) W9 D# F+ Q· Maintaining a strong team atmosphere, while ensuring proper communication exists.! b  c0 q1 j% L
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JOB REQUIREMENTS:
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+ d8 `+ V! c5 {; A1 f· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.3 N; Q# v' y/ R7 L9 w* X

2 i4 u- V4 C7 n, l' `. Z' K· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.6 K+ `5 W- E* S; p2 M

, v$ N) p/ ?8 E9 k" ^. v! E$ O) I· Demonstrated expertise in streamlining of processes to improve operational efficiency.6 J- W5 y% R1 _8 J  ]

7 E7 L7 A) L% f· Strong technical, communication skills (both verbal and written) are required.
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8 J' o* t7 c3 E4 V8 e$ k7 ]· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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9 a7 g' W: ^6 O* m· Strong analytical, problem solving and project management skills.) u4 g, T7 f& a% N7 Q
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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2 \/ c8 t  K% a8 w# i2 ?& z8 G33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.) W5 B7 c9 s5 j6 L
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.: `) d$ n' g/ T

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9 m9 A8 n6 h. ^( O9 F, N! M. WGENERAL:& J. |$ P$ @* ?# m* N% t
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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6 T$ N8 L. g( C7 E( ~9 L* H8 LThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.; s% J' ~/ l- ?( c7 k

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Opening Date: 十月 27, 2005 9 \+ U" L3 W4 C8 g
Closing Date: 十一月 07, 2005
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( C# k/ B& y/ E) F+ z2 S+ \9 G/ O( q3 |Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date
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发表于 2005-11-1 21:39 | 显示全部楼层
ding yi xia
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发表于 2005-11-2 16:34 | 显示全部楼层
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