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, y1 l$ G* B8 [5 c* {7 |) {0 jPosition: IT Small Systems Specialist
2 A* P; ]5 }4 wReports to: IT Manager
7 S) }# q. ?+ }% \) c! k8 y# c ?+ gLocation: SYSCO Edmonton
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3 M+ v2 m5 Y0 i$ RPosition Summary:4 d# x. I- E0 p) `' W, _. V2 L$ s" f
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
1 M# K6 t! q5 S) D§ Provide high level of customer service to internal customers
2 v: P9 H+ a. v6 R§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
- o: f, W8 L; k% d* d* f§ Hardware and software installation, configuration and implementation
3 `5 r5 [+ J% ?% b§ Ensure software and hardware standards and other policies are adhered to at all times
/ D9 o R0 k, W8 k: U§ Liaise with Corporate IT Helpdesk
9 [1 W; L/ R# Q" ]* o§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
( C- F3 b% F; ?8 d§ Develop and maintain good working relationships with internal and external parties
" q B7 O% S- j8 p' w+ h§ Special projects as required
: q! S$ [; }$ u. v3 W' _§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
6 P/ C' n, I- _( Q§ University or College degree in Computer Science and at least 2 years of related work experience1 n. D0 D! n9 b/ j9 D! M. l' b
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision! ^' [4 M+ o& N5 w! E
§ Fundamental commitment to customer service
- k; M" y. @( g% F6 D" P; O§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
& @( W9 E! y# n, B4 O7 E§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware5 L! R8 ~! V# l3 ]( N
§ Experience installing, supporting and troubleshooting client desktop software
8 F. P. b5 g1 W: s/ R§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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Closing Date: September 16, 20058 [/ x$ W* r6 k2 P8 [/ V+ g, H8 D% {
3 A N# t. U, I4 v( v' @3 u; f EInterested applicants should forward a cover letter and résumé to:
% P- L6 x P! J; P9 h" @0 C$ yBeverly McIntosh, Human Resources Coordinator
{- c% @+ ?& }$ l- SFax: 780-451-3546" w+ ] l% H+ q3 `) J4 I* ~7 w4 X& d
Email: HR.Edmonton@sysco.ca) i r, b( n) K A
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Position: IT Manager
5 v8 v: c+ Z; d# UReports to: Director of Finance & Administration
( H! o; X; i0 KLocation: SYSCO Edmonton
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; q! O: ]. t+ _2 w% MPosition Summary:
2 ], F3 _- C. e Z6 IThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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: o0 f1 M) _: F1 x7 F4 }" C* xResponsibilities:
! Q" C; y/ c; e0 d5 a) C. }: i§ Manage a stable local IT environment
, T, ~& _( Q# T, w2 F§ Manage and coach staff in IT group# j, o K9 X, n1 t* O
§ Oversee and provide small systems technical support3 L0 J% \9 [+ V- ^
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
* ~, Y' N& G- _# x) ~* r4 a§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports6 d+ ?5 v1 F) S8 _( F- Y$ \5 k: B4 @' A
§ Hardware and software configuration and implementation
6 T. _8 h+ Y9 C( I+ n7 P: H% Z$ |§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to/ |8 z. ^3 H- z
§ Ensure software and hardware standards and other policies are adhered to at all times' ^; N. p) x7 s! J; v8 K
§ Perform network administration at the domain level; managing user accounts and network access* H0 @. Y; i1 ~2 `* C( D5 q
§ Develop and maintain backup and restoration procedures
- z% ?* X1 g( G! v4 J) d; a$ l4 D+ f§ Develop and track IT budget as well as IT capital spending plan/ O# R9 ]8 d$ d9 L) n, g; K' _
§ Liaise with Corporate IT Helpdesk
8 e/ L+ ?$ F3 U% m+ J5 C§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
2 e K. ] |) g7 I8 J§ Provide technical and procedural recommendations to management
6 k! r6 ~8 m3 ^§ Manage user ID request and approval process in conjunction with Director of Finance- o$ ~) E( H& z! w1 O9 j: |$ t, O
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
1 F, n5 G" |' E§ Coordinate and support end user training
& }8 I5 ]# b( y" e§ Develop and maintain good working relationships with IT related suppliers and service providers( H; j, L8 c" |4 q
§ Collaboration on development of internal intranet and external website maintenance2 |# s/ j# D( p$ @
§ Manage all printers in the building
% J5 S2 W! Z. O§ Special projects as required: t- Z3 F% d5 P$ Z
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
" `) H( x8 H& y§ University or College degree in Computer Science and at least 5 years related work experience
, u' M `# {, a3 V§ Excellent leadership and organization skills8 h* W* v1 Z3 V) |
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level2 S& z( v) o# k* D1 f6 ]% L4 i
§ Strong interpersonal skills with the ability to communicate at all levels within an organization3 H- ]7 ^! m* I- H4 ~
§ Strong small systems technical support experience+ g8 L$ R6 [5 `; }# {0 K+ |
§ Fundamental commitment to customer service and process improvement2 k F0 O% y8 X7 |* n' k
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 20052 b# ?$ }% ]/ N9 K, t2 a
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Interested applicants should forward a cover letter and résumé to:
( y! b7 P+ J, _8 p+ WBeverly McIntosh, Human Resources Coordinator& z3 ~9 D) F* [2 ~& }
Fax: 780-451-3546
! X; J# Z' ~& j- ~Email: HR.Edmonton@sysco.ca' y6 M' h/ M1 F0 z( f* E
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