Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
( f& e$ W, h. X3 m4 K% @Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 t1 ?) q& A! [/ j9 V5 `Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
# `) P& N. m' p1 o0 K2 G6 O* x•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
) [8 e, S3 b0 C  z•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
. M& Z0 Y; m3 G" Q6 e/ P9 n•        Low key software development tasks (not a requirement)
. q3 x5 l* P+ T% Q& k" ?8 O7 M% `9 s•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
7 F5 @& D% E# g+ t4 n3 H•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
7 D- B4 j2 g1 m: W* t) L' @8 f•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
/ Y1 O4 o7 f! V, h( m2 [•        Technical writing skills
" z/ L! k( f0 x•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
) f& N4 A8 }- I2 r4 ]! U( n•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
& K/ U! ~9 N6 e: q/ s: }•        Ability to communicate fluently in both English and Mandarin
Experience and Education
. M6 w( I5 W4 u0 M4 o5 z: j0 |•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.