Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
+ H* \- q; Y2 qContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
: J: I/ |: M8 N. ^& z, a•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
1 Y7 c4 f  J8 ]% f6 U•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
! @& v' ?; s0 d  w+ N•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
" @" F) O9 G: {9 wSkills and Knowledge Required
•        Customer service skills
  K9 @& ~, w9 q; T8 ?•        Technical writing skills
9 l2 i+ p4 N+ z* O1 ~•        C++ development skills
0 {8 {$ x; T) g& _3 u5 c( @•        Software Trouble shooting skills, or the ability to recognize external issues.
  I9 l8 _3 K1 m. e7 M1 @•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
& s: f8 X, I; Z: r5 d& K4 }" F4 @Experience and Education
5 }( {! F: F8 g* I$ z2 a8 l' P$ p•        Technical degree or diploma
•        2 years experience in a technical support role
7 D! T! p, @: P5 c6 K  b2 U+ C# |Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.