Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
/ q+ j5 F0 ]* \1 w/ T9 ~. RPosition Responsibilities:
! L0 F" |! w: }•        Installation, configuration and trouble shooting of software for process control
8 g+ \. C( ~% `$ T, Y' P9 u' x' Z•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
) z: Q# v  f. @" \•        Managing customer expectations
' h+ o6 e$ `# S" O$ _+ E•        Documentation of technical procedures
& B& G/ d3 r: K) f% l6 T5 q  c•        Trouble shooting client network issues
$ `+ P: p& \7 r( Z- S4 z& e/ G* N•        Optimizing system configurations  
2 A( X, O. r9 T" [•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
  ]* o& g2 `9 K3 }& R•        Site services worldwide
•        System training
, J  W; f5 _5 V$ F# ^7 o•        Communicate and translate client requirements in Mandarin
2 D; l/ u7 u( y) G* g•        Work evenings as required
0 e( }. v: b3 B. [1 J! U( M7 |Skills and Knowledge Required
; S! r* x5 {9 f6 v•        Customer service skills
•        Technical writing skills
•        C++ development skills
9 v7 j( h! U' A, T, ^/ i2 w•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
' D( ?3 Z( e; |; i$ H•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.