Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
: S8 }( L+ I' S, F! hContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 u' n9 W2 n5 R- KPosition Responsibilities:
" d2 ?* h, E' F7 J  R9 d•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
/ c. P1 m0 d- o3 d' D/ h•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
  S. v8 i8 {/ {6 ~•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
# Q( n: j& h; W+ ?( W' b; T! D•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
2 x& _, t! }; ~•        Involvement in the development and design of a trouble shooting tool for client.
6 }7 y- z9 v& f# M9 K) s•        Site services worldwide
  F, K' x  J+ A' r, [•        System training
•        Communicate and translate client requirements in Mandarin
& E6 y% i8 `& [# U8 \•        Work evenings as required
& S( i, R# x9 W6 HSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
( l) g- |2 o, Q5 q  Y•        C++ development skills
2 b. @* }6 E$ T# s* w•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
3 ?2 `% Q& G8 a& u) M. u! Q+ c" f•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
0 Z& A5 w9 b  O$ OExperience and Education
" n( ^. E: ~5 m" A•        Technical degree or diploma
•        2 years experience in a technical support role
  _& l" A/ m6 v1 rMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.