Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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+ w7 H; ~, Y2 ^If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
! v1 d7 r. B  g•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
8 D$ U5 V7 |+ R1 Z& g* X•        Trouble shooting client network issues
•        Optimizing system configurations  
: c- r  @7 W5 f8 |0 z% F. g1 S•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
: V. M% p; w4 ?•        Site services worldwide
" I* m+ J( b0 I# t; x•        System training
3 |* o8 m, ]$ P- m, d•        Communicate and translate client requirements in Mandarin
5 d6 @6 }3 e* `•        Work evenings as required
Skills and Knowledge Required
- N5 n4 |; o3 f, l, O•        Customer service skills
3 q1 J$ x0 y6 m•        Technical writing skills
•        C++ development skills
* r, J1 c# P! j$ ~•        Software Trouble shooting skills, or the ability to recognize external issues.
7 X+ R* O! H3 p•        Network trouble shooting skills
4 R7 j+ E3 _- f# I! D+ _* F/ v% V6 P•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
) E6 y$ N% v, r•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 Q' a9 P0 l3 e# F•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
* i8 u. q0 n' QExperience and Education
; X7 N# A5 _9 R% v- d  X•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.