Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
+ D+ `) R7 a0 w7 `8 rContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
* r4 `/ H  J, }
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 V/ g2 O$ x" p8 BPosition Responsibilities:
! B6 K, q2 W9 C9 l+ a•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
. N* o) V5 b4 A•        Site services worldwide
2 V0 q1 z# |/ B8 Z5 F" K•        System training
•        Communicate and translate client requirements in Mandarin
  s7 @2 @( J% y5 j, f•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
1 u! {: p6 o0 V& L•        Software Trouble shooting skills, or the ability to recognize external issues.
$ w/ e+ W3 i" w& `. Y0 b, y•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
5 g" ?: S( B9 R. m•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
7 V' I+ F8 y2 D$ B; j( f) o, Q5 ~Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.