Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
- ?# K" U. _- Z! v+ LContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

; |2 e9 n( q1 Y. p  |If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% {9 t7 Z3 h" F5 A5 }Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
# ~5 X; f% i* u# T•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
0 X1 I) i5 V- J- `+ s' I•        Trouble shooting client network issues
. W; i. |& F( N& u' ?/ }•        Optimizing system configurations  
2 C8 z( {/ a9 c* y5 D! Z•        Low key software development tasks (not a requirement)
) j1 {2 u7 C& O•        Responsible for maintenance of internal ticketing system
2 k, p/ U5 W8 n0 g$ Z  T" }•        Involvement in the development and design of a trouble shooting tool for client.
6 Q9 I, D1 K0 v  L+ J•        Site services worldwide
•        System training
. L, c$ ], o4 M' |; N( j& l•        Communicate and translate client requirements in Mandarin
8 x; Q* p+ O$ X3 z2 h1 o8 l9 S! g•        Work evenings as required
' ]( s4 t# y5 k6 i/ }8 b7 sSkills and Knowledge Required
6 a' ], M+ Q9 w•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
; g/ A/ k9 F4 Q* {' |- m•        Network trouble shooting skills
9 X0 u9 m+ d; W6 A! r" i& X•        Excellent interpersonal and team skills
$ q; Y3 n, {9 r•        Comfort dealing with multiple and varied assignments
2 U8 k' \& E7 r1 J•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
2 [" o2 A! ?$ Z% g$ N! `•        Ability to communicate fluently in both English and Mandarin
Experience and Education
1 M- C- ?) B# v•        Technical degree or diploma
: o' m# M2 b. G/ F' B- `•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.