Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 ], @- \% a' DPosition Responsibilities:
" }( j% S' I0 p* C% b•        Installation, configuration and trouble shooting of software for process control
, V& J( {0 n# N+ N; D5 |- d•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
, ^# y# c0 A( V% I•        Managing customer expectations
8 g' W' D, H2 x$ _3 O- \•        Documentation of technical procedures
. P# j) m, b: D3 @( m7 v$ k& E•        Trouble shooting client network issues
+ u& M" j" |0 V$ u2 B* Z•        Optimizing system configurations  
% F8 m9 j; x' |- X4 u1 A" ~* h•        Low key software development tasks (not a requirement)
) u4 F* w; a3 i; H0 I•        Responsible for maintenance of internal ticketing system
7 p4 o, J$ i1 N" S•        Involvement in the development and design of a trouble shooting tool for client.
% P" K2 b3 B6 e0 f/ ?# Z+ k3 K•        Site services worldwide
•        System training
- S1 G1 @( o9 B/ g& V- b( _•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
; y) E  P' O; rSkills and Knowledge Required
9 z3 l5 T, o. Q& A( F0 L•        Customer service skills
+ ?$ h  T' W9 Y# y0 o5 b* R+ N•        Technical writing skills
6 }0 H3 O; X( G" K1 Q$ p3 _4 F* ?•        C++ development skills
3 J! _7 _+ `$ l4 N; j  ?9 J( g•        Software Trouble shooting skills, or the ability to recognize external issues.
& g4 J) d+ r% o  I5 b, w•        Network trouble shooting skills
9 O, t3 _, c0 k* y2 \6 q" \•        Excellent interpersonal and team skills
, ^: d$ z/ p- w# W8 h•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
1 c# o9 Q5 R. }4 V+ m, X1 [•        Ability to communicate fluently in both English and Mandarin
" c" X* ]/ C) M; M- X8 U8 s: \: C0 qExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.