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[招聘信息] Matrikon Inc.招收中、英双语技术服务顾问一名

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发表于 2010-3-3 14:22 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Technical Support Representative
+ D+ `) R7 a0 w7 `8 rContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
* r4 `/ H  J, }  y6 `- w: _0 t; c
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 V/ g2 O$ x" p8 BPosition Responsibilities:
! B6 K, q2 W9 C9 l+ a•        Installation, configuration and trouble shooting of software for process control: f" h% i" L' \: l: S
•        Identification and replication of software defects  + I' h9 C  n3 |6 n. E
•        Phone and e-mail support for internal and external clients  0 _# o. z+ Q( z7 h
•        Managing customer expectations # ~, J# v- S9 H/ H5 W; s
•        Documentation of technical procedures - m) b" N0 V- {) u8 s6 O
•        Trouble shooting client network issues # \4 e( t' q6 Q) v$ e8 }
•        Optimizing system configurations  4 i: U$ y3 a. M9 T  T3 H% u6 v
•        Low key software development tasks (not a requirement)   M* Y5 O" }( U- o4 s3 k- O6 D
•        Responsible for maintenance of internal ticketing system 3 G& ?" e3 H* w& D& R& F
•        Involvement in the development and design of a trouble shooting tool for client.
. N* o) V5 b4 A•        Site services worldwide
2 V0 q1 z# |/ B8 Z5 F" K•        System training $ `* q' l9 b% v; x# u5 @% _" [
•        Communicate and translate client requirements in Mandarin
  s7 @2 @( J% y5 j, f•        Work evenings as required% x; Y6 \' [1 g, y! S
Skills and Knowledge Required# d+ M6 X5 Y# |" C( c0 q. G
•        Customer service skills 2 Z; p8 M& Y3 Z5 A
•        Technical writing skills 5 e, j3 q6 u& |) n
•        C++ development skills
1 u! {: p6 o0 V& L•        Software Trouble shooting skills, or the ability to recognize external issues.
$ w/ e+ W3 i" w& `. Y0 b, y•        Network trouble shooting skills : m1 o2 y. G3 ?9 ~* @0 ]" a: i. b
•        Excellent interpersonal and team skills 8 }4 }1 \  s. X8 B$ s  R% A" U
•        Comfort dealing with multiple and varied assignments
5 g" ?: S( B9 R. m•        General knowledge of databases and SQL (this would be preferred, but is not a requirement) 3 l4 Y' d  [# y$ _$ J% _0 v
•        Ability to work independently ) k: h! J$ d( N4 s- _
•        Ability to communicate fluently in both English and Mandarin
7 V' I+ F8 y2 D$ B; j( f) o, Q5 ~Experience and Education: f+ Z: Y6 E- n) L  H+ U
•        Technical degree or diploma ! U: A- k1 h3 l+ i& q4 W: G
•        2 years experience in a technical support role; O9 g' {# |# h
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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