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[招聘信息] Matrikon Inc.招收中、英双语技术服务顾问一名

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发表于 2010-3-3 14:22 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Technical Support Representative
+ H* \- q; Y2 qContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com5 n$ ~& H) b" _1 @5 z: G
7 R8 R6 ?4 y) ^* x; Q( P+ V( Q
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field./ W; ~$ |7 h6 b5 L
Position Responsibilities:6 L* D5 ^, T% b6 Y
•        Installation, configuration and trouble shooting of software for process control* R' [" X! t3 D/ o1 [* }' g) L
•        Identification and replication of software defects  
: J: I/ |: M8 N. ^& z, a•        Phone and e-mail support for internal and external clients  ' V! T/ q  H0 M  E% g
•        Managing customer expectations 4 B0 i$ V7 e8 `9 `! ~
•        Documentation of technical procedures & Z$ c# `1 J) E& O% [
•        Trouble shooting client network issues 5 m/ S5 n. w9 l- |
•        Optimizing system configurations  
1 Y7 c4 f  J8 ]% f6 U•        Low key software development tasks (not a requirement) * R( E: S/ J& K7 f# B$ X, J
•        Responsible for maintenance of internal ticketing system ; |: G" S8 q1 l0 X) v" z8 Q
•        Involvement in the development and design of a trouble shooting tool for client. 3 \( Y) @& j6 `7 b8 x
•        Site services worldwide * }+ T+ Q; _' H4 j5 A# _0 \8 H& s
•        System training
! @& v' ?; s0 d  w+ N•        Communicate and translate client requirements in Mandarin8 @$ o8 Y- B. e! B' s
•        Work evenings as required
" @" F) O9 G: {9 wSkills and Knowledge Required3 r1 z# |& _9 n4 p" U
•        Customer service skills
  K9 @& ~, w9 q; T8 ?•        Technical writing skills
9 l2 i+ p4 N+ z* O1 ~•        C++ development skills
0 {8 {$ x; T) g& _3 u5 c( @•        Software Trouble shooting skills, or the ability to recognize external issues.
  I9 l8 _3 K1 m. e7 M1 @•        Network trouble shooting skills ; A; Y1 o* n) x8 p! r) I7 `
•        Excellent interpersonal and team skills + A+ V# S% t: q& r7 ~* w1 `# u7 u
•        Comfort dealing with multiple and varied assignments ' B- u  J9 a) ?, K1 ^
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement) & L& l& x0 h$ T
•        Ability to work independently 8 Z/ a( r$ q! m$ s+ @7 l$ P* {
•        Ability to communicate fluently in both English and Mandarin
& s: f8 X, I; Z: r5 d& K4 }" F4 @Experience and Education
5 }( {! F: F8 g* I$ z2 a8 l' P$ p•        Technical degree or diploma 2 T4 {0 D# E: z+ W8 z  w2 G
•        2 years experience in a technical support role
7 D! T! p, @: P5 c6 K  b2 U+ C# |Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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