Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
4 h7 |8 G- e9 E: A( V/ iContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
/ U! H/ F5 b# ^•        Installation, configuration and trouble shooting of software for process control
& _7 t# U5 n! {( U0 s•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
. h1 C8 q+ i- |: a) P! K5 S9 r0 o, Q•        Managing customer expectations
  Q% K# k, B4 E/ \2 ~* V; y•        Documentation of technical procedures
# t' S% s1 O& W1 ?1 G* I; i•        Trouble shooting client network issues
: x$ [! R7 `" G% X! O/ T8 o& U•        Optimizing system configurations  
: X( e" Y2 R0 u2 w$ _( c- {: w" I•        Low key software development tasks (not a requirement)
) L7 j9 m( y0 V1 X•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
* @# ]& ]) ]3 R+ S! N* @•        Site services worldwide
•        System training
1 k- p; d# g* X" o+ Y•        Communicate and translate client requirements in Mandarin
, z' l; ]7 w- _9 ]" e. h) O•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
; M2 q  D% p1 G* M! r7 c% q1 O" @•        Technical writing skills
•        C++ development skills
- T, B: R3 H+ r2 N•        Software Trouble shooting skills, or the ability to recognize external issues.
) ^( e4 F# y) @; u) n•        Network trouble shooting skills
6 ]) g  l. i6 a. ^, r% j. M•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
+ f) A2 R9 |7 p# ~( h•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! [% ?0 ?8 E+ b; N6 o•        Ability to work independently
& G1 n- W0 L  O) e' ]9 G9 V•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
6 T  {) @! T7 `( R•        2 years experience in a technical support role
& j/ L1 m  B; P1 OMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.