Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
6 P  c7 q' t4 C+ g- B•        Installation, configuration and trouble shooting of software for process control
/ n4 |3 s$ G9 x6 @  ^/ K/ P3 I•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
8 i/ O$ M2 Y1 p- B3 V+ e& q8 S•        Documentation of technical procedures
7 s" o2 F! G9 X8 m. W•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
- O9 J! H/ n; R$ D/ W4 V•        Responsible for maintenance of internal ticketing system
" p2 [2 o: t3 G' F4 p•        Involvement in the development and design of a trouble shooting tool for client.
; E' C% P% Q/ j9 W•        Site services worldwide
5 z# `5 `* U! d7 _  F. [3 q+ K' r•        System training
•        Communicate and translate client requirements in Mandarin
8 w: M4 w6 S4 l! s$ V4 p•        Work evenings as required
Skills and Knowledge Required
" M$ V+ u7 o& h% t7 ^% g•        Customer service skills
•        Technical writing skills
( Q$ |$ n# C: U0 d( f/ Y% t•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
# A. u5 w, p/ G0 e1 b. h8 a•        Network trouble shooting skills
•        Excellent interpersonal and team skills
8 {( X8 X' ?+ \+ v" A•        Comfort dealing with multiple and varied assignments
& p1 R# O6 h* A& y•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
7 @# E1 p- [. V; }7 l•        Ability to work independently
' C$ ]" E2 e1 o1 i•        Ability to communicate fluently in both English and Mandarin
Experience and Education
, C  s* A0 e) f% K•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.