Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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, f* q6 R: B  i. Z7 k2 `" GTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

" f6 w2 s3 ~6 K! U0 |If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' ~2 n" M! d# f, ?2 B. \/ b" bPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
/ ~5 ?' ]8 g9 [; R( P6 f•        Identification and replication of software defects  
) S1 U" l0 j! U' G! o$ f•        Phone and e-mail support for internal and external clients  
& B' L- ^; s+ w5 O8 U+ D•        Managing customer expectations
+ F2 Z- n4 z8 }6 `( R•        Documentation of technical procedures
  _1 I; x$ I2 w7 C•        Trouble shooting client network issues
•        Optimizing system configurations  
% {. E4 {4 N" G3 j. E$ m$ Z" z•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
2 i9 x& x( \( y0 v•        System training
' O% Y9 s- G# t•        Communicate and translate client requirements in Mandarin
3 Q9 @/ q8 n+ l+ X1 V•        Work evenings as required
Skills and Knowledge Required
, @" o% B& Q% C9 d3 Z6 u•        Customer service skills
# R$ @7 S1 u5 Y! y1 B! J•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
5 g" {9 H6 M1 l% G2 V* `. Q•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
6 D$ A4 g$ _* w, X) @1 F•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" I' D6 v- x3 R) Y9 w; p•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
6 R) t: k& J9 G3 p9 lMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.