Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

$ \7 V9 @0 x% R4 v  QTechnical Support Representative
/ A) m" P! @2 t& k+ \) KContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
8 u$ n  {& g: K( ]
3 b; y3 g' r* D0 P, ^6 mIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
5 \. U! E+ ~' G4 w: H; F•        Identification and replication of software defects  
/ Z" r' \1 @! D7 p% d5 w•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
& o) v, x1 z" S' _. ^•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 O" C' X; p# D" p( z: }5 B3 q+ c6 T1 L•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
: P0 P/ R2 e3 I0 p•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
( g$ d6 f2 `- m8 l+ g•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
( @% Z2 I9 ~/ G•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.