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本帖最后由 MTK 于 2010-3-3 14:20 编辑 / ?( O- h$ J7 _/ `/ t' W
$ \7 V9 @0 x% R4 v QTechnical Support Representative
/ A) m" P! @2 t& k+ \) KContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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3 b; y3 g' r* D0 P, ^6 mIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.; S& T [" B" d; N7 a
Position Responsibilities:1 h) t, D# w' t0 _ [1 j( C* b% L8 j
• Installation, configuration and trouble shooting of software for process control
5 \. U! E+ ~' G4 w: H; F• Identification and replication of software defects
/ Z" r' \1 @! D7 p% d5 w• Phone and e-mail support for internal and external clients + T- P8 A& R) u# M5 E) U& q
• Managing customer expectations 9 j& y8 s; R- q1 g1 M& \( b) c( p7 c
• Documentation of technical procedures
& o) v, x1 z" S' _. ^• Trouble shooting client network issues : y8 f2 r* b8 p% H/ J* c7 G& ~, ~
• Optimizing system configurations - G/ F( s" q% Q- E. Q, b4 I
• Low key software development tasks (not a requirement) ! C. d1 o9 h% V' u# r
• Responsible for maintenance of internal ticketing system 5 f T5 B0 d) t
• Involvement in the development and design of a trouble shooting tool for client. 3 y R' \/ ]9 q6 e- W
• Site services worldwide
0 O" C' X; p# D" p( z: }5 B3 q+ c6 T1 L• System training 3 G E% F ?! \$ c( u. _1 O& p
• Communicate and translate client requirements in Mandarin; l- `! F) _6 i) k& o( Q
• Work evenings as required" o" b' B$ k; L; E8 |
Skills and Knowledge Required+ L1 X% P0 Z" |
• Customer service skills ) s0 m+ R$ ~1 o9 ~: M
• Technical writing skills
: P0 P/ R2 e3 I0 p• C++ development skills 2 ]2 K4 ^! H' j2 \" W
• Software Trouble shooting skills, or the ability to recognize external issues. a( v3 f3 A5 T8 G3 o& }
• Network trouble shooting skills
( g$ d6 f2 `- m8 l+ g• Excellent interpersonal and team skills 9 ^" t8 G j+ q0 R
• Comfort dealing with multiple and varied assignments
( @% Z2 I9 ~/ G• General knowledge of databases and SQL (this would be preferred, but is not a requirement) $ z: ?+ g) J- d2 |! S- ?+ j
• Ability to work independently 2 N1 L+ j2 C) M: m
• Ability to communicate fluently in both English and Mandarin* a# ^2 L5 I1 ]# s8 v G
Experience and Education( U& E9 n& G$ X0 |" u
• Technical degree or diploma 4 Y) O, |7 d; m2 E7 {
• 2 years experience in a technical support role& x$ e5 E5 U: n5 f# C
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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