Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

( C+ c9 k. L* l( s" B' z: lTechnical Support Representative
7 U- l& _( W9 o/ I/ Y8 M6 tContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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8 v! x8 l2 t2 j, zIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
; }. E8 i7 p: m3 x& `5 IPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
/ z% R5 H2 R1 x# v/ K3 H" P$ x# [& @•        Documentation of technical procedures
$ I! [: G( b5 d% v" A9 b•        Trouble shooting client network issues
! B/ x" e! ^( w) ^* S•        Optimizing system configurations  
# O) \! K/ L, p8 ?% \•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
) @( V0 h. ]$ b& x•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
% ~9 j: n) E9 x7 t( U0 y. h•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
1 }' a: E6 r$ J5 ~5 |! OSkills and Knowledge Required
•        Customer service skills
& T6 X6 \! |! }" y: d; E0 P•        Technical writing skills
9 G- o' G; ]! U. w6 V$ H1 t) v' L•        C++ development skills
- K) Y! w9 l* D9 c6 q6 _•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
  {- l: i3 F! C% }: y•        Comfort dealing with multiple and varied assignments
9 c0 k+ y! J& ?0 [1 B$ a•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
+ p: }5 I3 i0 b7 ^0 v( ~•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
  P6 `0 o0 O0 |4 QExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
* @2 y) v; H! l9 W  M" lMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.