Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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3 z. o  g9 U: ^1 t$ eTechnical Support Representative
, |5 H# I* q' O6 A4 c$ MContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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) A5 l1 m: u% H3 i9 TIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
7 F- d, e+ z/ ]1 t/ @) \' \•        Installation, configuration and trouble shooting of software for process control
/ i. J- p5 Z/ K" D•        Identification and replication of software defects  
' {  ?8 K7 {8 G+ C/ s  W/ }1 ^  M9 z•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ v- p# D. b% e•        Documentation of technical procedures
) Z) g- u" v- |1 i8 q  R7 P•        Trouble shooting client network issues
•        Optimizing system configurations  
) L9 {( ~( G( g$ j•        Low key software development tasks (not a requirement)
) {. O/ P  D8 D•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
7 ]! {3 b: _6 b0 t•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
0 |; |! T3 I. b$ A8 R0 x+ |4 C3 RSkills and Knowledge Required
0 n4 l8 ]0 d# p$ _•        Customer service skills
•        Technical writing skills
•        C++ development skills
8 C( L+ F% X+ ^4 W7 e/ r; x9 ~•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
8 _+ g) S: X9 U3 b: P4 s" d7 ^) a* ]•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
! Y4 ]: N3 r1 [* G( `6 z4 V8 }: Q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
" B/ ^, S6 j( }0 O% ]) k•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
% n0 n# N' `% `Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.