Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
9 T, ^# g) ]+ ^/ f& \- T( _Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

/ ?5 H+ m( B! \( y; I$ iIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
7 n- D  U  P3 V2 z0 x& l•        Managing customer expectations
- t" b6 _3 i, T+ w  g1 W' J# S•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ V5 h: ^1 c( N5 |1 n2 M•        Involvement in the development and design of a trouble shooting tool for client.
9 h. f7 Z& M, _" B5 E•        Site services worldwide
& b  W$ Q. N& [* x+ o, K•        System training
' |# c8 g  q: o! B•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
( ~. j6 X- g/ }3 o•        Customer service skills
. E! ~, O7 x. b+ L) B) T•        Technical writing skills
•        C++ development skills
  T! X5 {+ c' j$ ~% n•        Software Trouble shooting skills, or the ability to recognize external issues.
! m, ?7 n" T3 R2 e3 G5 k7 Y•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
2 L% D( {" X5 C* B& t1 V•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
/ D; l* J* M! v* g•        Ability to communicate fluently in both English and Mandarin
  p# N  d- O- }) ]  VExperience and Education
•        Technical degree or diploma
, M9 K, ]1 N0 p( Y& w. u; `•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.