Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

2 n: |7 ]5 {% I* W. X' q( A% [Technical Support Representative
3 |& W) X( j. J( `. o& F- CContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 I2 p3 y( q0 ?5 i4 F7 J, D2 Z# t, IPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
* F  Q& c$ G% `- [# _& z3 t•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
! V0 R) }, l% t$ T& V1 y2 J4 H•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
% G' ^* G: c, t7 n6 u•        Involvement in the development and design of a trouble shooting tool for client.
4 j: P: @0 j. u5 c6 t5 t% H6 M4 U•        Site services worldwide
•        System training
* E+ N6 O# W; B% Z* D$ n/ u, y2 P7 v•        Communicate and translate client requirements in Mandarin
1 B/ Q, k7 e; P0 X•        Work evenings as required
: F9 z- m: _( P% PSkills and Knowledge Required
& q* F/ U( W0 C, ?! g/ E•        Customer service skills
•        Technical writing skills
% _& o# T! D/ g) b  |: A: s: s•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
1 |' s8 s' J8 a0 d2 R/ W•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
7 L, h+ v' H- o' n+ S•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
8 Q2 t9 K: z1 g•        Ability to communicate fluently in both English and Mandarin
. @8 d# J0 p% B* mExperience and Education
- E  c% i6 _0 m+ C0 K( z6 p. t* I•        Technical degree or diploma
! x2 U7 M9 q+ G, l•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.