Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
* ?5 y! q5 L+ `1 _* ^$ tContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

) w4 \/ ^1 r) N- [If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 W) I: v" h3 f8 G) E/ EPosition Responsibilities:
# W) n9 w$ C8 K& V•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
9 X+ A& q7 k5 K2 R•        Phone and e-mail support for internal and external clients  
& Q! I. _: a6 `4 k% G" M& l8 m•        Managing customer expectations
•        Documentation of technical procedures
4 f; E& `1 S( j•        Trouble shooting client network issues
•        Optimizing system configurations  
/ o4 A# k2 }" P•        Low key software development tasks (not a requirement)
+ U- L5 B7 W3 M( a& v0 |+ K4 L•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
0 M( m- m$ N* y•        Site services worldwide
+ w6 s% N' c8 `& W7 [4 d•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
7 m& {4 E/ x7 MSkills and Knowledge Required
$ N8 P2 y8 q- y; @) k6 V•        Customer service skills
8 Z1 m) h. E# i; N•        Technical writing skills
& o" d& t8 v" A. J: G3 c( S7 L6 [•        C++ development skills
. O7 K$ T9 [4 l( `# J7 Z•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
) a5 Q2 q- j, K- c/ ~•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
$ R1 N5 K( B$ \; E5 Y; _•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
9 k9 J& Z! \. R6 R4 Y0 a4 L•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
2 n: P) K+ i( y* |0 m, t2 xExperience and Education
•        Technical degree or diploma
( k" e% o/ f% a4 v' t( ?•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.