Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
- _# i  t- S$ E- j
; h4 j- z, E& Q8 bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
% v# h8 C" V( i2 v$ v. \•        Identification and replication of software defects  
0 D1 z" q- d0 |) H3 v8 D: u•        Phone and e-mail support for internal and external clients  
+ D; N- v# ^! ?•        Managing customer expectations
•        Documentation of technical procedures
' e4 n. I) l& g$ [6 i' W# o2 w•        Trouble shooting client network issues
•        Optimizing system configurations  
, f2 s# w8 [" n; l% A% d/ p- r! ?•        Low key software development tasks (not a requirement)
% w: R0 h7 s& b0 k* ]! q) R•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
8 k# j  ~. b6 O% `•        Site services worldwide
$ A$ S  N$ t/ O( d9 N' Z4 u. Z•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
7 w' T# I9 X5 U3 z& N1 g' I. Y( m% hSkills and Knowledge Required
  {# P2 s2 V% S•        Customer service skills
+ h3 i. S* }& k& N1 G•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
* [- ]2 {7 B) W( {! \1 [1 S•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
) a) D. V, [* f1 o. [" H: _•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 d) Z4 |' X9 E9 ?. k; Z/ b  i, p1 x8 B•        Ability to work independently
4 C2 W8 g; Y& H) B•        Ability to communicate fluently in both English and Mandarin
Experience and Education
. z6 Y3 n6 C$ C& P- L( p) v' {•        Technical degree or diploma
+ g$ k: i3 Y# y. O: X8 S) s•        2 years experience in a technical support role
; L' w, l6 b$ W# P; m$ f  YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.