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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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$ Z4 w* W7 ~- q$ E3 TIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................, Y( B3 m/ V+ @+ K& ^

+ e$ g8 ?. X% K/ v8 dOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......2 g4 i' k+ N+ h# ?* I% W2 o% P7 `4 _

# @: F* f6 n5 [& |! zIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.2 K' J9 t2 v/ n, i) E

2 O  y; n1 v( m3 m/ @Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' l' Q! J: ]( ?% X2 h" M

! m. o9 y. d1 S6 n" hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) [8 L& Q1 `. Z

* d9 z& i: u8 a/ F1 H0 N( _ISSUE THREE:UPS
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5 E# _' H* d+ W3 X  VTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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5 C9 N' m" x. c2 l% v1 {2 B- wLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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; g& i  s9 y8 ^  RTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; P1 J8 ^6 T( A! l2 i. S
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO* p' `# q8 a! q: T! r. v

$ X. Q6 d& @8 Z1 L7 W! nBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!  J- m. y2 G% {* r

) F, f, K! j/ H- uI really learn so much NEW today...................8 k+ A& t% h, ~& j) {

! H, s1 u. y1 D( d; c& t% ~7 o- nHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- ^9 ], p- T  f" ~8 S' r5 K  H
所有UPS的良好時間規定,在這邊都不管用。
! e9 l, b- U' Z因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)" `; e. g# z: Q* E2 K, G
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
4 _5 }3 D2 D! Y8 r8 K$ P也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
5 Y2 |0 I6 r) H再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 V- T& A( g, g# [( ?( @4 g後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator6 x" f: _2 j9 b8 X
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* F6 c1 {  y' P6 bDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 c" y9 y% d, I( ]* w& u5 G+ O
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
+ S9 Z/ L: E3 I2 w再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?2 H7 X! K* X1 }* H! P) g3 z( D! f* A* g

% _# s$ j( r: G3 A$ r在那時候我瞭解到一件事情
0 {2 I- a3 ]! J& e6 l就是這邊的郵寄服務是一個nightmare3 H; Q/ o) {3 g5 c5 g/ a
這件事情,應該大家都有經驗吧!
( T2 V" ^3 i+ t) m對我來說,這是在Ft. Mcmurray最不好的經驗了!
2 Z2 _+ O9 A1 b. z& u0 Q% A* _不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 @+ ?1 ]0 v. y* h! ]
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。1 R/ \6 x8 a3 H6 L+ G+ k( _: w" g
所以我還是選擇天天笑的過日子好了! 7 r! t& L- A. @' i4 C6 E1 s6 \
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, p2 J3 ?6 J  ?! _, o- [8 Ztake it easy
( _/ Y- f# A& S: t* i5 U. K6 }life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! g( ~' D! ?4 W" x. ]& u. OLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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, f& B0 I6 W/ Z' z  Q0 R以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!+ o/ r8 G6 \; l' ]& e& j) A
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搬场公司-成立最早的优质的上海搬场服务商
, j( u$ x' c( T& R% d服装批发-上海919服装批发基地
' T0 U4 o) s4 T" Z% }" C  A1 {张力仪-专业生产张力仪- v. r! O! Z; S  e
服装定做-上海最大的服装定做基地
理袁律师事务所
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 f8 b7 ], K* F; Q
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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