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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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1 c. a0 m! E# q5 g6 Y8 a( s& `7 c. LIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................9 \9 h' o* y. ?7 L6 M8 F
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................# T* }  b8 x# }8 S

* R6 m* l: W! o$ W9 q% {ISSUE TWO:FIDO.......
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: u! }3 d2 `) Q+ f1 U' RIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' s. G8 E" D9 B# c

$ |# F% D0 H4 S* rStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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; d  c7 t5 v! O- j. o& m0 N/ RBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 z' R$ N! K7 o" O" G' u

/ e6 \) \  H* m; ?ISSUE THREE:UPS
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4 _, j' A2 _6 a2 N  D8 Y$ fTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 v# Z0 i1 G- i- [* Z. |# P; K9 f
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:7 P0 Z- }, {" E
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!+ s  R) h- ]" u9 A% L% a
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  n# H! O( E; b; r9 Z* h
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!! S* z' b+ m+ r1 Z
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I really learn so much NEW today...................% K7 e; B7 X8 ^8 P# \

! Z5 G8 T" \* OHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  A/ \: ~; z$ u( x; g" D所有UPS的良好時間規定,在這邊都不管用。
0 J9 y' G$ K: Y: Z! K% n% U因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ K7 V6 h" a$ p8 e, k+ O7 `剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!9 F8 ^8 L* |- _* S
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
4 Q% u/ Z+ e- z5 C再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator- i$ n0 X1 i6 c: y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator  z  l, s- n, z0 k$ B0 R5 F
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
; Y, o: U: D1 }. _6 t. B% tDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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, ]! c3 K" i' k. ^+ }3 }3 \! f最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!6 [# F2 n# _8 s( i6 t- n, h
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* O% V9 b( Y) t% h  c7 u2 w
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 f$ e# F# L6 W# o

1 Q7 d6 b% o, L9 U& ^/ n在那時候我瞭解到一件事情
4 [/ J) D+ \9 T& D就是這邊的郵寄服務是一個nightmare8 h! M7 b, S2 @" A% R( w( J
這件事情,應該大家都有經驗吧!
. {: }, c  {, `7 Q對我來說,這是在Ft. Mcmurray最不好的經驗了!( T2 h  @2 ^' ^8 u( }2 t
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 F8 r1 t' i. S: e' \' t/ I# @' a日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
8 O; V0 P: Q. K0 w所以我還是選擇天天笑的過日子好了! + A2 Y  Z, j; H! O5 N7 @
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe6 q; s( O# c. n
take it easy
# S' q# S) o! J; m* p1 ilife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
. H5 [* `; K. A( @2 DLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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; O# x$ H2 O3 p  i想我们的敬爱想-我们的敬爱的敬礼!
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- j! B  E- d/ k! g' z8 b+ z搬场公司-成立最早的优质的上海搬场服务商+ \7 Q; ^. T+ t
服装批发-上海919服装批发基地6 p1 p) h% b$ P( o; J
张力仪-专业生产张力仪, [: m. ~& y# C0 U5 a) w
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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