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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"% H/ X- l# q1 G" y* D9 q# r* m
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................9 `: L' r9 Q7 t9 X; e' L' J
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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+ k) H- I3 R' s" m, g1 H8 rStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 _+ D6 E, W1 j8 o* r9 e: c

# u( x% t" ~0 b8 @ISSUE THREE:UPS3 A# ^5 F+ X' q

! s* K: V% l  F. ?TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.# i/ s- _1 }1 V/ y8 n& x
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......) I7 J- t1 M  r& W( ]) B+ w
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- E  I7 n$ R2 [1 h  |
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 ?. z8 Q' b& Q+ l1 M0 Q
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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8 c! {, P& z& ^* e5 [ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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( E2 y5 k3 w' V2 D0 f) hI really learn so much NEW today...................5 U- x- k9 D& g. n/ S
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
7 w' o9 [* O) h3 `, S  ?所有UPS的良好時間規定,在這邊都不管用。
& i7 \. _& _: n8 U/ h9 A- u因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 Q5 f% h  H3 n  `5 X  g' T
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) v  \1 I" ]5 D4 W: C3 p- c也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% S: M! y7 S0 x1 g* t$ c
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 h, u2 s4 K9 t* m5 V. Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator, a) e$ e+ f+ N/ B
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
9 ?4 X' @5 \1 w8 Z" ]Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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) g" Q3 ]1 a5 _- Q9 q7 A  y最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!$ S3 z, x5 ]! C/ X
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 C4 ^% X  \$ U- s6 s再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
8 d5 d$ ?/ }8 M1 \: z. O' j+ W8 a! @/ m就是這邊的郵寄服務是一個nightmare  Y$ o# @3 y4 P* {
這件事情,應該大家都有經驗吧!
+ ?) P+ `% D/ \% Y對我來說,這是在Ft. Mcmurray最不好的經驗了!
1 f$ y$ S% Q* B" H* l% b不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: E; W5 l7 A0 c/ ]% _$ k日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。" d9 q* m& y4 h- M
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
; m* |7 x3 P6 x+ Itake it easy8 {, n: X! ]0 J' c3 \
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
; K1 M6 y. G/ ~( K0 [Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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# G1 p$ N4 G. k/ s3 b6 ]4 }" m8 h以速度慢 逐渐被淘汰 -效率低 0 w* U" k7 S. b9 ^; l0 V: c* a! h
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想我们的敬爱想-我们的敬爱的敬礼!" u- E3 s% r  w7 ^

1 }- D& |0 t/ J8 {搬场公司-成立最早的优质的上海搬场服务商
' k5 t3 h- j- s: g$ b; h( T! O服装批发-上海919服装批发基地
8 S; J% q+ a* @* k9 o( u张力仪-专业生产张力仪. B( ~( P) B! k# T& L
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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, B# T1 L# {3 ^0 r不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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