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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 F7 K% z4 S/ p9 D& a; }& [

  G" M; }$ u! W6 m$ B) JOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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# l' m; B) t( N/ ~+ H  zISSUE TWO:FIDO.......* F% Y; G2 z" \; C" p! M8 a
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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+ C* D# [7 o9 tISSUE THREE:UPS6 @) @  O2 w7 r: }1 B

0 }; W/ B2 X0 G5 m# m' S- l2 [# NTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.) V+ k' z7 a& A1 k: e8 e8 g
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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, M# I! s. i" p+ r' |7 qat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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* |) w$ S  |* {( l/ Xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 x; q. L$ U0 b) F) L
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!% O$ e- O% E& `# A; J+ l

$ N, k+ P, h  w6 T# iI really learn so much NEW today...................* t6 n2 j5 A& Q, H
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" C; {9 i6 o7 K$ p% I: M
所有UPS的良好時間規定,在這邊都不管用。* O1 h4 p8 Y/ k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
$ }% S! F4 ~0 d' f! V7 C剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' Z( M/ {' [9 |2 |9 ]" `也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, d7 ^! F5 b, Y+ f3 G# F+ c再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 s( r5 i7 h( U3 c' j- b- l
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator- i3 K! P: y/ U% B
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( p) o3 {( d; [" D. Z/ g6 C) u
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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5 x3 r6 v2 E, D& I7 d6 f- @最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& Y* C# t3 C$ t1 T2 {$ X, g& t(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 M/ J6 a# {' S+ y7 I
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情5 z" [. T6 e0 W' g0 q2 b
就是這邊的郵寄服務是一個nightmare1 l7 q( `: ]" p/ U8 K
這件事情,應該大家都有經驗吧!5 a" }" G, o: E9 C5 x
對我來說,這是在Ft. Mcmurray最不好的經驗了!& Y& _- Q8 U; ~+ u) S7 G
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!% i8 g  x  u$ ?$ q- p* _% s! p
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。8 f4 P5 U" c( s) G8 U- K
所以我還是選擇天天笑的過日子好了! 1 o4 L+ W! d& H5 n& t

4 h& W) C/ p& ^0 q# }& {2 G; S! y& B但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe$ f  m& a+ a6 C% W2 E0 ]
take it easy: Q: E9 z  m" _+ G( l
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
- o( m  J2 _2 L( L( _9 Q4 fLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了, x  |# r7 e4 A
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!/ Q! E+ i5 J. @8 K. f$ a

" X; V. c: G! q2 F搬场公司-成立最早的优质的上海搬场服务商
& k" {4 \8 }% \' r5 Y0 K服装批发-上海919服装批发基地
$ M3 \6 w2 g! M, X8 W张力仪-专业生产张力仪# b7 A+ ~+ k/ y
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing' W- ~6 A, s4 B. w

# F: ?5 _! y8 n+ ~不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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