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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"/ u% u- z* n" @2 R. i

; I* z% Q; w4 gIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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% h+ l9 }/ \+ R$ w. mOK,,,,,,,,,,,,,,,,,,,,WAIT....................9 @' i) g6 }" a* Y: w: |$ W

1 W$ B' u1 v: l1 t* b$ |6 |. k8 o7 ^ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.- G- |5 W: E" }, j  @

, K8 W; f$ u' `4 J7 w  U$ YStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS! v  ^2 ]8 w: M$ S& H

* D0 b& G, q" O9 s2 q5 O  `' fTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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1 A" T: J4 {; g2 uLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ D* T, l1 b: S1 u

& I6 y2 o% d: B6 }9 |at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying., Y7 B  F: p) a2 I+ D

) g! \! n2 B$ c' V3 hISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: @' R' V% r3 y0 A3 V2 z' R: x# ~( ]
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
; c4 U# _% o2 Z1 C1 J* y+ _所有UPS的良好時間規定,在這邊都不管用。: g: }. r) H6 b* m+ f% f7 _# [: x
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  u5 F& F6 X' {$ |3 u
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# x3 Y, H* |4 F( P3 h5 l/ |
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
; J7 u9 ^9 S3 V' n$ `9 M再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 I3 x% v5 x- J, c1 Q1 q6 \+ q9 e後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& r5 L4 f# P: L$ F9 o
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& }0 c. Q  T5 d0 jDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# S0 e' K+ Q* d
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- i9 X+ s4 ?) V- x(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 }' w8 X( k5 H* Y; A( B. c再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 X6 O, Z' c! {5 u
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在那時候我瞭解到一件事情3 S% ~' |" M: w3 i# |; m* J7 Q
就是這邊的郵寄服務是一個nightmare
8 w% U+ o, ~1 d: f- c! [1 u; u這件事情,應該大家都有經驗吧!, i+ }, I! h9 }% C
對我來說,這是在Ft. Mcmurray最不好的經驗了!
& z4 U( L, |/ Z6 m不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 n4 j$ i" t9 C+ W* O4 u3 |0 o
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
2 k3 E. b+ @* H% E, L. g6 G* e所以我還是選擇天天笑的過日子好了! 8 I1 b) y6 O+ c
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, Q- E% R8 z4 e: M! @+ ~8 ftake it easy
1 _7 W6 l! e* H- @1 h7 e2 Ylife is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
6 W: b0 |, ?5 \Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了% R5 v6 p5 q( G
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: V' w4 w3 o# u7 _以速度慢 逐渐被淘汰 -效率低
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9 @) U# J+ v5 ~' A3 h想我们的敬爱想-我们的敬爱的敬礼!* ~0 g  I! G5 z, C
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搬场公司-成立最早的优质的上海搬场服务商
& }- i" Z/ q5 W6 p服装批发-上海919服装批发基地) a! W  p% _, z% i, _
张力仪-专业生产张力仪; e+ ~& i2 `- `, B" l: m% |
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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