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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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/ k7 J- R. l+ t: n" M2 VIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................4 I( N0 _5 ^5 P# ?. y* `+ F
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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; }9 K, B4 \6 v$ U) B* F! iISSUE TWO:FIDO.......
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- ~# B% E0 f+ mIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ c: m. L+ b( M' l( S9 l+ F

: d! e: H5 j4 B; ~- D# j3 kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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- }2 C4 W2 t$ H  l% {1 tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.# L4 F% f& k' u- g1 Q6 E+ k
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ISSUE THREE:UPS" Z5 a) H" \( a( F. L  D( d
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! G! H5 a! ^: z) b1 Q. v! x

" h0 J) i! R* v" pLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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: \% a* Y# m% p- Y; R1 ?" V2 R% TTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 \* B8 W5 ?% u. q9 }
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ F; ~8 `+ ^4 n7 L# w

/ f* P; L3 ~/ C3 Z; W# H2 e2 ^I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* v5 L/ C/ S) v7 W3 t% i
所有UPS的良好時間規定,在這邊都不管用。( {) @- A8 o) @% N4 s' U3 g
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& }% O) m3 F. U剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!6 O9 F5 O2 r( I$ B& Z6 C4 C( E5 K
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, [5 f" J5 r" v& g  g$ Y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# l/ ~2 C. t8 b# G- y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator- P( H3 l4 m2 F8 h; ?
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! F8 n- K8 q- k  C1 B8 W* z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% i. `, c% v1 d4 v

" B0 p+ d/ n0 S$ [/ d最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!4 Q. h# i* d7 t+ }2 {
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。( A6 n- E' m4 J4 n
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
4 h) E! ^# C/ C' p就是這邊的郵寄服務是一個nightmare/ M* A7 V0 K# `) |& a" o' @2 W  V
這件事情,應該大家都有經驗吧!% u' {( h1 n4 [( B3 a& P
對我來說,這是在Ft. Mcmurray最不好的經驗了!2 Y1 q! K1 y7 Z9 l) l! R
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!, b4 J& |5 Q1 b- {8 Y; Q; s
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 I2 Y5 {2 S2 ^9 X所以我還是選擇天天笑的過日子好了! $ ]2 z& h) l# m
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- Q9 w' R" r% I  N& o+ [  a  [take it easy9 U# u$ x; q: v+ r
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 i2 V4 a' J5 N0 C
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了. X" _* V: z/ J

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+ ^) V/ h" U: q/ p  e0 V以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!1 b7 Q2 Z1 L0 p6 Q9 b

, a5 G" L: Q. }4 a搬场公司-成立最早的优质的上海搬场服务商
1 C$ }: h5 i6 P1 `; d( `+ T服装批发-上海919服装批发基地8 M5 B* \4 l  ^) v
张力仪-专业生产张力仪
1 I/ g6 h- `: q服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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9 R4 Q' R% F3 t: z, \不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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