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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 [$ K" Y0 L5 O

+ B9 ?' B6 ?; k" @7 E: b, [. jIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................( `$ `4 z" b- [& p% Z$ K9 A$ \
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......3 q3 A- d/ o7 B: s! O4 ~

( i; q! P$ }% K# gIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 ?/ u& I5 t8 Q1 n

0 e! W5 E) p' |) Q; v' tStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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( g/ O2 a/ m1 ?- @BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.4 z! ?# d- u' b/ J8 p' `& n% M) _
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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8 i6 t' w) y; a3 A7 ^9 m9 h# f% \5 kLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 q, I$ I& c9 h2 H

2 C4 A) m4 K/ N. W0 p0 j! FTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:+ N: J0 E7 A5 `% y1 R; X

2 s3 Y& U! C, G6 Q- w  f  Cat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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" g4 j! J1 k. v  A! GISSUE FOUR:BMO$ X) Q+ G5 X3 c+ O% T, {( x7 Z
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" P; D5 H2 H' ]+ X5 x2 \

5 o0 X( T8 A, l  D' \" NI really learn so much NEW today...................0 S: b. ~( f9 w7 u- x+ D7 P" v

/ S4 [1 k$ K4 B% PHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。& r( U: B0 p: J- X; j7 }) B8 @
所有UPS的良好時間規定,在這邊都不管用。
9 J4 I/ }8 a# |1 g9 w3 x因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
6 o- u% J3 e7 d- {9 t* t+ ^剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# p8 F6 [# J- h7 n
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 M4 m: H, B8 G- l! A: i. l8 M* Y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 _- |9 C; {; o& H( L後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
3 |! C5 V. I. |' I9 m- v" ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
! c  |- s3 ~7 v, W* e9 M: iDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, B) L* a" H5 c, t/ U
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!8 K$ z6 k- k. g5 i8 r3 o
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& t) _1 A% w. F  M( g; W9 {  \6 n再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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4 R6 H  O: O4 q; _8 |在那時候我瞭解到一件事情' u4 |. `9 E% e; Q- Q4 C- _" `0 |
就是這邊的郵寄服務是一個nightmare
# J+ K" i7 D$ H這件事情,應該大家都有經驗吧!
0 r- }# j5 F, g8 ?7 ^2 `對我來說,這是在Ft. Mcmurray最不好的經驗了!
. D3 F6 c7 e2 e  `6 e1 ?不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
/ I0 x6 U0 m7 T. [2 |( O$ B日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& b, n+ a! ]# A4 ~; J+ o9 r所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
% C1 Y2 L$ ^5 I& y' c% f) ^5 Stake it easy- y& r1 H$ w8 `- ^$ X! o
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 ?* j& M9 S3 f
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!9 v9 G0 a, ?" F+ o- o
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搬场公司-成立最早的优质的上海搬场服务商
7 @& H0 l) p, N( m) J, ]服装批发-上海919服装批发基地/ |; C9 v9 u9 O7 j; C1 I7 u/ w  p
张力仪-专业生产张力仪
) v% w3 M) Z) R7 q  |$ o. c( H服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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( L; \0 d3 A+ O( K不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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