Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
& Y. c/ T. o( T' s0 P. z: Fthe 2008 Report on Business magazine. Based primarily on employee input, the
1 i" N6 [. e& Ssurvey ranks companies based on levels of employee engagement, employee
& T/ D& u8 `' z9 u( l# ~satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
, g0 @1 S; U/ s* |3 b6 Dcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
$ v  Z: _& B9 e' s8 b' L$ Q' Wplease visit our website at www.cexp.ca Corporate Express offers a competitive
, E9 p" r; }) m* cbase salary with excellent opportunities for career growth.

/ @) v+ r& a1 V  J& r
$ Y# e/ k7 e; ~8 j1 qPURPOSE

Provides technical support in the division for computer hardware and software.
- H. z6 K0 a! k3 H) J: f1 WTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

( N7 w0 K4 x7 t$ a: mESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
3 S" l6 E- T0 Ybe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
5 q- M/ d: [; y% p% |' F+ I, tfor the division staff.
8 Y6 L8 b8 L. {, Q8 M1 ]• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
) }, M3 n* v' ]4 h) c5 l8 g8 u* R• Manages the desktop and asset management lifecycle process to replace and
1 j% p! o& N0 n- D1 yinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
$ ^6 P  g4 o; Z6 b) M6 ?• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
" |$ P* Y3 D+ A1 b, x5 kand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
) Q" z  v3 }# k1 ]9 |with component failures.
" c3 s9 J! o- o! |# D1 R; b" R6 |• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
0 }  {" D/ Y3 ^3 j5 T( j+ g2 ^Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
+ S3 n1 n" T5 `. C1 i1 g• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
; X7 u6 J# E8 P• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
; j, D" X3 f$ ?, r
COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
4 g! G& |4 ~- |& E: K! u• Good interpersonal skills
% i% e9 S* f1 o* R+ ]( W  G• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
( g) w% s) M, H! i/ @• Experience with VPN and Remote Access Dial-Up connections
* U4 J( ]* F/ K6 v7 y' B
EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
" t) [( x4 i6 J( I1 ~7 ?$ o8 R/ gexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
  Y& G" I# a/ `$ G; himaging processes.
2 O1 s6 ^( c; j: L, Y4 H1 N• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
7 g% C& g$ p8 Y6 U2 i
The physical demands described here are representative of those that must be met
; S/ ~( S0 o! n# }4 Jby an employee to successfully perform the essential functions of this job.
6 T6 P$ }1 f6 Y6 E+ G. o, {Reasonable accommodations may be made to enable individuals with disabilities to
" ?- B5 S- G* Y) q( b1 n  C3 k' zperform the essential functions.
% O) v, W1 \; S  q7 T* [  ^0 m& P
% J, i: n; S4 D' T& i/ A3 v6 CWork is generally mobile. Requires frequent physical effort lifting personal
1 Q4 F4 W5 q; W5 K% g; Y6 Dcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

: k# |2 }( ?  k! `WORK ENVIRONMENT

The work environment characteristics described here are representative of those
& q8 U8 o. H5 Z* k; Jan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
' C9 E0 N( T. qperform the essential functions.