Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( L) G4 z$ {# R* p6 Qthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
* g! ~" x4 k  K7 Isatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
" u. }4 Q. O7 N6 G, k; B2 _! Acenters and employs over 1,500 people, approximately 400 sales and customer care
& G1 j2 L" U9 P% B+ Erepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
: @& f( k: K2 L, i' G" rbase salary with excellent opportunities for career growth.


PURPOSE
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Provides technical support in the division for computer hardware and software.
  q, n' \$ G0 aTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
5 l  Y& Y+ J& O
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
3 [  V2 L: u& u/ f1 ^' B, @be assigned.

8 ?- y( e+ i. p  d; D/ w• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
" V' O/ R+ W# b( k8 b  m* b1 X• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
( Z! J% O7 J- J- [/ T5 {9 Q4 oinstall PCs.
  ]: `$ I6 d8 O: s• Performs administration and maintenance of local site servers.
$ x: x; x) q2 J% ~" M6 P3 |# h4 D5 {• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
6 o' ?; |- _9 c' }( F- G* \0 w• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
1 N/ _! S( @: @7 }and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
& k7 y: I* d2 W( D' }6 |with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
2 z# i: p+ a$ z2 ^" a• Maintains hardware and software inventories using company Asset Management
software tools.
2 w+ ~2 S7 P0 U7 u' M3 k" |1 Z; g1 d• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
. D1 Q: I, w- d* ^software/hardware and computers, as necessary.
, [* e9 Z' q8 R  J2 {• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

4 j# R7 t4 a- C2 v9 F  ^Daily interaction with division users, division and head office Information
7 I8 b7 W" f$ ^6 oServices personnel.

COMPETENCIES

• Analytical and troubleshooting skills
• Team player
4 _4 i9 J  r) \• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

3 x" O( V+ l% _4 CEDUCATION and/or EXPERIENCE
4 K* f! x' P! z% o# n
) Y4 A' p& j4 [  c* d/ t• Technical certification, with a minimum of two (2) years technical support
3 t. u5 |) W' a* |) _0 x  C3 `  ^! W0 Uexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
7 A5 ^" W1 A- P% P4 a( M2 oimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
. O5 ^( {1 r! B0 C& ~servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

, Z1 _( e4 }1 \9 k7 t( U4 _The physical demands described here are representative of those that must be met
: `  G' q: E; u! t9 dby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

% }4 S! k; a* x0 t8 H% w- YWork is generally mobile. Requires frequent physical effort lifting personal
5 y6 k7 }( ]! m1 N( Ncomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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( o# `! \, |3 r# s: C5 S$ cWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
2 r9 P  m( o2 |0 k# Jan employee encounters while performing the essential functions of this job.
2 _# }6 W/ |/ N9 CReasonable accommodations may be made to enable individuals with disabilities to
+ s1 n$ C: z/ w. I0 pperform the essential functions.