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JOB POSTING
8 h$ _9 v$ l; z" s FOR
1 t4 d4 V6 C0 U) T" v3 NOPERATIONS MANAGER - VENUES & PROGRAMMING
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$ T) N2 ~( O5 _& K0 }7 T8 S1 |REPORTING RELATIONSHIPS
# J9 M, A5 x5 l) {/ D# ~1 Q9 bThe Operations Manager - Venues and Programming will operate with a ( K! c/ d* [5 b: a% [, e" D( k+ |
direct line reporting relationship to the SU´s Manager of Programming
1 R# O+ ^. P6 @7 G: z8 [and Venues.
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$ n( c" Z% O3 S8 W( K, G* H8 y' h* ~5 [8 LROLES AND RESPONSIBILITIES
: t* ^& Z2 {2 S, \The duties of the Operations Manager - SU Venues are diverse and
) r! c3 \% U/ U+ `6 ^- oextensive, and are targeted at the all round smooth operation and
0 f3 r# a/ E- @% [& Ufinancial and operational success of the Horowitz Theatre as well as 6 ~% V3 }7 l/ V7 @
the logistical organization and smooth rental of the additional
& H% q5 i: [2 q7 s* r* k) Evenues within the realm of the Students´ Union. In the light of that 9 D n8 ]: l; G9 w+ P$ ~
breadth and complexity, it is not possible to fully define or
& M: S+ r9 `+ |9 e( q; R, odescribe all roles and responsibilities in a document of this kind.
: b0 D. S& `: K- S" \; E8 Z! ?& ~However, the main roles and responsibilities of the Operations
9 P. T: b' @/ Z/ vManager are as follows:
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1. Space Roles and Responsibilities
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a. To ensure, at all times, that the venues listed below meet the 7 m7 V& \" U( l: y# ^" [% _
appropriate standards, requirements and needs, and contributes in a : A1 M9 g: r* D) d; Z0 |
positive way to the smooth operation and success of the individual
2 S* }( A( Q9 K, R; {2 trenter.* U( q2 c* l" ^6 l8 a8 N
· Myer Horowitz Theatre$ z* p5 ^4 Y, U3 r) V O( a6 T. ?
· Dinwoodie Lounge
/ c Q! E5 B) ^5 n* g% q· SUB Stage
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; ]2 y2 U. m3 M# ib. This includes, but is not limited to, the following:5 L; p& m9 p* Z7 ]; C
· To plan the capital and supply expenditures to meet the + s/ N+ ]- v ]8 U; q! R9 w& M$ V
production and facility requirements.
% t% q; D: A; D7 e& S# @/ @2 A· To ensure the day-to-day compliance of the venues with existing
J2 `" |# i* ~ E" [4 O: hsafety regulations and building policies.
/ m: l# w; e& q8 Z- w8 I0 s$ ZTo ensure that the maximum potential of renters is met.
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2. Marketing and Promotion
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! {+ X2 V2 K8 a$ c' K Ea. To develop and implement a marketing plan for the venues that 7 {/ F5 q! V8 i1 V4 `5 I
focuses upon advertising and promoting the venue to faculty,
( Z6 V( ?0 Y) W/ J9 nstudents, and internal and external clients on an on-going basis. ( L( _! @; x* b- R5 L) ]
This strategy will include implementing and/or delegating the following:
+ W# v+ ?- q7 G. `/ p9 K: y· To develop and maintain promotional materials, the Horowitz 3 C+ y- Y8 u* ^+ l5 a3 H
Theatre and SU Venues home page, newspaper and other advertising; to
* G' {1 w/ | }: x, \/ [7 I; Wtake advantage of other internal and external advertising
& H q' [+ ]8 U& y, {" Popportunities; and to develop press releases and other promotional 6 N* d! P$ P2 l
literature on an ongoing basis.7 _' z8 D. j: t! X' e8 M6 a
· To coordinate tours of the venues for potential renters.0 ]% G% @, N, G. z% q
· To promote upcoming events in the Horowitz Theatre through the c, s/ L' a+ K
use of the Horowitz Theatre Home Page and the SU Events Calendar.
) \% A8 j2 c$ K: x· To develop new external clients for the venues.
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$ A+ A% w5 z1 i/ }( N( r/ i+ D) f3. Staff and Supervisory Roles and Responsibilities
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* s! i, |/ H0 V" _$ O9 J xa. To ensure, at all times, that the venues are adequately and cost- 9 r$ V! i6 \# ]# p. g
effectively staffed, and that the staff utilized by or within the ' i) y8 v5 D- L+ T0 E9 v: Q1 w" c
venues meet the appropriate standards, requirements and needs, and 9 K& B1 P) Z: ]7 o) ]
contribute in a positive way to the smooth operation and success of . T. M& R* R3 ^
the renter´s events. This includes, but is not necessarily limited ! r$ V/ d2 _* f8 U* O2 y/ M. {
to, the following:" T: b/ p* R& ~
· To be responsible, under the direction of the Manager of Venues `' x: Z d! R0 s: y& R! d1 W
and Programming, for all staff issues including hiring, disciplining,
8 [: d4 W1 ^0 ~$ r* Tevaluating and terminating, as necessary.
* p: U- h# I% i: Z" i5 f* y% K$ Y To ensure that the Horowitz Theatre is adequately supervised at
. W6 j3 S7 z O- x6 s: C! lall times, this includes the development and implementation of such
$ Z" Z3 k ~) v8 K: I! Jschedules and rosters as may be necessary to ensure the effective and % p/ H8 ? i$ l8 h, g: f" q
cost-effective supervision of the venues at all times during which it
# _ H* h$ E0 [) ?is in operation or needs to be in operation.) Y) U7 l9 J. ]" W3 T
· To work with the Technical Director, when necessary, to ensure % G$ B; s9 T, Z! l# P; ]5 H* V( R
that an adequate and appropriate level of part-time staff exists to
5 x8 P+ E1 u3 ?- q2 }/ C. r6 Bfacilitate the smooth operation of the venues and to ensure all ( P; D! z6 x" Q: u4 h- Y# k
renters needs are met.
. s$ @8 S6 G2 c/ @# }- ^· To work with the Technical Director to ensure that the skills
: i7 k% q! C$ U( K4 Vand attitudes of all subordinate staff are appropriate in light of " \( d- {. U- C) Q1 K% I: J
the roles they must perform. This includes providing adequate and
" U: @! b$ p2 U1 R& S' V weffective training (and re-training) in all applicable and
; D! ~9 O; W# V" G; S' vappropriate areas, and ensuring that the Policy and Procedures manual
3 j) _9 m2 c" y8 h( O5 G1 mis kep up-to-date at all times./ M' I1 ^; W" O5 Y% e
· To ensure all staff are trained in and committed to providing 6 b( _6 J5 P( e& l* [
excellent customer service to all renters.1 K& o6 i2 ^+ C* a+ w
· To work with the Technical Director to arrange staff
) \5 _5 K* f. h7 lscheduling. To handle payroll related matters, under the guidance ( F& F9 R2 Y% C8 i4 L+ y& A
and direction of the Manager of Venues and Programming, concerning
8 _" {: d& [5 u6 p, `; t! J, ithe staff of the venues.: t; r4 B6 K4 i8 D3 m9 `
· Working with the Manager of Facilities and Operations to ensure
& n, v) i3 i5 a, J; Ethe appropriate setup/tear down of each venue.* A& U6 g5 ]* z- @' s
· Working with the Manager of Programming and Venues to ensure
) o0 u, ~ r" q+ \0 \4 athat additional requests such as licensed receptions are arranged.
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; |% c# F+ y+ r2 [2 s, v4. Overall Financial Performance' y- b& G$ p0 m/ Q+ s& N' H. X. j
; `- c. T ]; S# ga. To ensure, at all times, that the Financial and Administrative # K+ _% W3 G/ {9 g2 E: p* }
systems and processes utilized by or within the venues meet the , d7 l/ j0 g( c# J! [ l
appropriate standards, requirements and needs, and contribute in a
- h4 T2 |0 ` u3 U. |* f* D4 A8 Ppositive way to the smooth operation and success of the venues. This
) ^, _4 A* \* `& C# Sincludes, but is not necessarily limited to, the following:/ P2 k& x j# ^+ e# Z& p; E' z2 R
To provide input and expertise in the formulation of appropriate
9 c$ r C% a6 ]+ poperating budgets covering the venues to the SU´s Manager of 9 M% y" a1 C9 I9 H2 r
Programming and Venues and to discuss and refine those budgets 6 C- P. E# ]) u# W
Manager of Programming and Venues, and Manager of Finance &
& L6 D0 j) v# {6 w% ]8 w2 T3 |Administration prior to their submission for final approval.
' S8 _8 m2 d+ p· To manage the venues in a manner which adequately and effectively + Y& b2 m; T( t) Y i! q
reflects the budgets approved for the venues and/or which reflects $ y" D8 L4 x% I4 E" M. k
the best interests of the venues and the Students´ Union.
" L0 I6 e& E" ^: W3 r: {6 H· To function as the key player in the submission of financial and " s o' y& }7 w; E/ z4 H4 S Y
administrative documentation covering the venues to be used in the ; ]' E5 C+ C6 {4 }$ `
compilation of monthly and annual financial statements, and such 8 K' n% i, u; @. w- f
other reports as may be necessary." K$ w7 {' y" \$ ?- ?# H$ [0 r
· To discuss those financial statements and other reports, together
# P) T; u; C" l- o/ W; v$ \+ f' iwith all financial and administrative procedures, with the SU´s
% Y/ x! D" n. u4 _" C' tManager of Programming and Venues and Manager of Finance & " a" E5 B r* a! } d
Administration with a view to determining and implementing action : J3 S' x$ ]5 i" Y8 g3 k; ^
aimed at improving the financial and/or functional effectiveness of / k. N/ \# u' p7 ]( [. }
the Horowitz Theatre.
( N8 l- J8 p+ A1 z+ f$ B; q5 j· To ensure the existence of adequate, effective and accurate job } X% W" A; f7 r% ]5 A, I
costing systems to be used in connection with the determination and 6 F7 D6 \2 C! X, e6 l, G" C
setting of appropriate prices for rental and staffing rates for ' v X% K$ H! o# C
events held in the Horowitz Theatre.
3 U: s; l) L" l) w$ p· To develop accurate documentation to be used in connection with
+ }2 A; W% ]7 \( c& i6 O; Hthe billing clients, and to forward such documentation in a timely ! ?; _: P+ b/ _: }, Z
manner to the Accounting Department.
( T I3 g* Q) _- f2 _& J· To recognize, address and handle all matters relating to financial
6 `9 g2 U+ j# W; S4 rand administrative procedures and systems in a manner which reflects * K9 k4 e* M E, `# E3 j
the requirements of the SU´s Manager of Programming and Venues and & b0 R8 g- c1 L& f, N
Manager of Finance and Administration, and in a manner which
4 @" \# e( I/ l% {. Bcontributes positively to the smooth operation and success of the
4 b. m. s% y4 R, R evenues.
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4 ?+ A5 ~' f1 \# O2 {5. Overall Roles and Responsibilities6 d+ _; K# U' t! t+ ^
a. To ensure, at all times, that the systems and processes used in
, c: v! c8 A1 [# Qrenting the venues meet the appropriate standards, requirements and
3 T% _6 p! Y& n K( W! Y! k2 Vneeds, and contribute to the smooth operation and success of the
- f4 v( N) ~. u) Rvenues. This includes, but is not limited to, the following:
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· To recognize, develop and set in place such rental procedures as - i% E: Y/ G8 u9 |+ d
may be necessary to ensure the smooth operation of the venues, this 4 U3 B K9 X1 x4 B2 g6 N
is to include but not necessarily be limited to systems and processes 8 S( c5 {$ ^' [1 q e
in the areas of contracts, inventory management, contract evaluation,
5 ]- n* U/ W; `7 y* Cpricing, costing, equipment usage, rental/contract invoicing,
" ^$ S( j! D4 r) I. P6 {together with such other systems and procedures as may be necessary + M, O2 K8 B$ m) {" \
to ensure the smooth, secure, efficient, cost-effective and
4 b4 c3 f3 o1 l `% jfunctionally-effective operation of the Horowitz Theatre.7 ~+ m* l( l/ r9 o2 [' J# k
· To recognize, develop and set in place such operational procedures
4 k# R6 x$ W7 ]as may be necessary to ensure the smooth, efficient and cost-
8 v% R( i8 i$ ueffective operation of the venues.
2 k7 {) G( C5 X" O, P7 \; D! ^3 u· To negotiate rental lease agreements (contracts) relating to
1 g' I3 h. B7 w! {dates, rates, staff and miscellaneous charges.7 |1 S: [5 K9 j# c r& o' N. i4 O
· To ensure that adequate inventory is available at all times and
u" N- a( O: P- P: |& K# ~that such inventory is stored and issued in effective and secure ways.
3 _2 V& R% Z& k; Y7 q· To consult with renters as to facility issues in producing their
$ L4 T1 Y+ F, B% l& [particular event in the venues.2 I! l. a. n( T; B8 m3 L) q8 s
· To provide the venues on-site staff with such documentation and
8 C j* b. N1 s) }supporting information as it may need to effectively fulfill the - n( _. k+ j$ Q9 g3 w
roles they are to perform to ensure the success of the renter´s event.
9 Q# f0 ?& t$ S! [: ?· To produce quotes in respect to staffing costs for a particular 4 Z' [9 ?& q1 a( ` X
rental with consultation with the Technical Director.
+ D3 @0 w: j* Q$ B( @$ E· To ensure that all queries raised with the venues whether from the
4 _- [0 ]$ v' tSU or renters, are promptly and effectively handled and adequately
1 ]3 t* y! [3 T5 @1 h% C6 S5 ^answered, and to ensure that such action as may be necessary in ; n W; o! H0 p1 h
follow-up to such queries is taken in a timely manner.
. O. `# {: E% [ U$ E' z To ensure that the venues and its capabilities are adequately,
8 F: B, e& W Ceffectively and cost-effectively advertised and promoted, and that - r. I$ H' n4 m( {
the cost of such endeavors does not exceed the budgetary provision & V# [! L, G4 n3 i# [! b
made for them unless prior approval is given by the Manager of
- P, R& k0 n" W5 EProgramming and Venues.0 a o* O. w( N: M% v# I
· To act as an informed and knowledgeable resource in the case of
6 h1 w' G4 H, H, R6 v1 ^significant challenges and/or problems surrounding the tasks of , E# o; Y+ F2 W
marketing, administration, operations, and any such other matters as 6 r* K) f) X+ ?+ o! D) G% C0 B
may provide such challenges and/or problems.9 G, k1 K; k- N2 F
· To attend such meetings as may be required to support the smooth 4 H0 l/ W- f- @7 l4 B
operation of the venues or the Students´ Union as a whole.1 S5 L; G4 ^+ @) M% D9 z; D
· To perform other job-related duties as may be required by the 2 V6 R/ i. `& g# J$ I' J7 g
Manager of Programming and Venues in order to ensure the smooth and . ? l% c! b& z9 {) A: b8 v2 ^
secure operation of the venues." m; K1 \" z5 K9 N$ _
· To recognize, address and handle all matters relating to overall ' p$ s+ g0 `: L
operations in a manner which reflects the requirements of the SU´s , S" T3 s# K! ?" x9 F1 h% l$ @) |
Manager of Programming and Venues, and Manager of Finance and & n' |* @" H# F2 y
Administration, and in a manner which contributes positively to the
# P& ]/ q# }/ H& j. {smooth operation and success of the Horowitz Theatre.
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QUALIFICATIONS:
' ^! y3 k% o0 x2 W1) Minimum two years related post secondary education, or : L$ q7 W% F7 y* B
an acceptable combination of education and experience.
6 e O2 q3 f+ `2 x2) Supervisory experience.
4 h7 V) g1 H: k+ j3) Ability to create new initiatives with little or no
; m+ ~0 m; ^; w% G5 {' [supervision.
5 {; }* w7 w! H4) High level of creativity5 L1 u" E. c O, E2 L* P Q$ N9 i& C
5) Knowledge of budgeting and staffing procedures.
8 b' v) B2 A8 p# X( G6 j6) Excellent organizational and communication skills and ! N+ Z+ d3 D$ Y2 _* ?7 K8 c
strong writing skills.
Z4 z' s9 Z2 J9 \/ l" o" I4 V7) Dynamic individual with experience in large group and
# t' s/ X" ]5 g6 v# m# Eone-on-one promotion.
/ q: C0 S5 C7 @0 J Ability to work with students, staff, University
! i/ Y2 d8 B0 n6 pfaculty and administration with a dedication to providing excellent % t1 b% q) t0 @8 g f4 `( O ^% z
customer service.
# {0 e1 A. n8 C/ fUnion exempt position# t. N" ^5 K; M& I5 A; d+ w2 \
July 6 2007 W: ?0 }& l! b; W; F
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Please state salary expectations2 P. S* j [' k0 A( s6 _, J
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Please apply in writing to: Val Stewart, Personnel Manager, Box 600 0 s, ?: }- v* S V$ `5 x' p1 y
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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