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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
' u+ J$ n! k, ~2 K2 M4 R4 l  FOR
) ^9 B. g! w9 e8 f; wOPERATIONS MANAGER - VENUES & PROGRAMMING: d! Q7 o" C1 e

& |' V- L0 K# Z: U9 FREPORTING RELATIONSHIPS2 c. ?* f7 Y9 f, }" Q
The Operations Manager - Venues and Programming will operate with a  
% a- k; X5 r$ y5 f# ~6 ldirect line reporting relationship to the SU´s Manager of Programming  
! a4 M( `. O3 F. ^and Venues.
: p+ K$ d" L7 C6 B3 k  J
( a: Q+ B  n% e: G4 KROLES AND RESPONSIBILITIES8 J: F! P( J! n5 L1 k; A, M. a
The duties of the Operations Manager - SU Venues are diverse and  5 o9 K& `6 P1 j) [
extensive, and are targeted at the all round smooth operation and  + j" x/ p/ w; A0 s3 U: y
financial and operational success of the Horowitz Theatre as well as  
! d% z0 c8 Z9 zthe logistical organization and smooth rental of the additional  
" o: ~" U& z( kvenues within the realm of the Students´ Union.  In the light of that  ' V. i; }, [  i% q+ D/ r; T' B: ~
breadth and complexity, it is not possible to fully define or  
7 x# W: c0 j0 @( |describe all roles and responsibilities in a document of this kind.   
4 w4 I4 w. o0 x- j# c% eHowever, the main roles and responsibilities of the Operations  
+ o/ p; \9 [2 a2 }% N! X' r" lManager are as follows:% J, E) M" R$ v# R% |
& p: P3 w- u& B" {$ ]; B
1.        Space Roles and Responsibilities/ b( v9 _9 o' r% D+ a) ^
: S* u2 i: e7 x6 o0 V( j
a.   To ensure, at all times, that the venues listed below meet the  
6 D; b9 l( u+ V$ aappropriate standards, requirements and needs, and contributes in a  # B! P: S/ D* @% f
positive way to the smooth operation and success of the individual  
( _  y# ]% j( y' i( trenter.! m6 @+ F5 v6 s& F, A: N
·     Myer Horowitz Theatre
+ X- Y5 K1 z- O( K, ^9 q% x·     Dinwoodie Lounge
, G! y: u& s8 w" R4 [/ c·     SUB Stage
1 C4 g3 S( s) b$ p1 I3 b9 N; f* O
b.   This includes, but is not limited to, the following:4 |! x4 x5 D8 r1 z) J9 F+ O* N
·     To plan the capital and supply expenditures to meet the  & m* g% ]# s# o8 T# ?" z* c5 I
production and facility requirements.
8 _& B5 s* y) O( M" c* G·     To ensure the day-to-day compliance of the venues with existing  $ a+ @  v5 \) W) I* t0 M
safety regulations and building policies.
/ ~; ^5 K" h4 ^$ [: z+ XTo ensure that the maximum potential of renters is met.5 t$ ~* V3 |( l$ D" z6 q
. t9 M$ @7 e6 q/ B9 K! S* X2 {% p
2.        Marketing and Promotion
; n1 x. R, `2 i0 p; v1 r$ q/ c: {; P2 N3 P5 [, l) P
a.   To develop and implement a marketing plan for the venues that  
# r2 U& z) \, h- p9 _focuses upon advertising and promoting the venue to faculty,  
/ b5 D# H" ]: h% s$ u0 k% ]* fstudents, and internal and external clients on an on-going basis.  
  z( O7 H5 y* f  a( w: RThis strategy will include implementing and/or delegating the following:& e( ?( F; g' W
·     To develop and maintain promotional materials, the Horowitz  
5 ]+ H$ a; o# U0 i! E$ k  ITheatre and SU Venues home page, newspaper and other advertising; to  ; _: O. O+ ]; r- g% z" I) U* _- ~
take advantage of other internal and external advertising  
9 D) d' c# P" U( n7 Oopportunities; and to develop press releases and other promotional  * D/ ]( f  z9 [# ~4 V
literature on an ongoing basis.
9 w; T+ y1 ^1 Q2 Y: ~: s( H·     To coordinate tours of the venues for potential renters.7 \. V) B! N& a( u
·     To promote upcoming events in the Horowitz Theatre through the  
' w8 r1 B+ ?# _# k" uuse of the Horowitz Theatre Home Page and the SU Events Calendar.% h6 D  O. h& l6 q# d; d/ E. Z1 v5 l
·     To develop new external clients for the venues.* @2 e* N" y3 y2 J" v% }
( i& D$ Q9 L1 Z/ ~

' e% z+ V: V, V6 S* I4 `) k* f3.        Staff and Supervisory Roles and Responsibilities- C8 ^. X0 B+ P) `
8 N; h1 S- Y; i7 ]: j- L  g! {
a.   To ensure, at all times, that the venues are adequately and cost-
: M* J9 D! V3 c# I: Q& qeffectively staffed, and that the staff utilized by or within the  
- ]$ b% Q2 ~+ d- F) zvenues meet the appropriate standards, requirements and needs, and  
: e8 e# m  z6 N8 Mcontribute in a positive way to the smooth operation and success of  
: C9 U, `7 t, f! D/ Y( zthe renter´s events. This includes, but is not necessarily limited  1 i! _; P% C+ T7 D" @  i; S6 g. Q
to, the following:8 m0 p. J" W# O3 D( W& T
·     To be responsible, under the direction of the Manager of Venues  / G( N1 U& p4 |, Y
and Programming, for all staff issues including hiring, disciplining,  / N: T3 \6 F  m; l* K! d. p" |  ]
evaluating and terminating, as necessary.
& b3 _- y( Z. E2 O: X6 i To ensure that the Horowitz Theatre is adequately supervised at  8 g' \( |7 j; @" s" _8 c& @
all times, this includes the development and implementation of such  + h& G/ z1 r2 G! e1 C- l5 e7 G+ n
schedules and rosters as may be necessary to ensure the effective and  4 x0 O7 p8 ?& Q. {
cost-effective supervision of the venues at all times during which it  
$ e( o; I: l7 F. v$ Vis in operation or needs to be in operation.
6 _& A. l+ a  n3 k0 S·     To work with the Technical Director, when necessary, to ensure  
) C2 P- \7 d9 n# r8 J* s9 |that an adequate and appropriate level of part-time staff exists to  
! R( e" R+ V2 V  j. Yfacilitate the smooth operation of the venues and to ensure all  6 [. T: U- q/ h# S0 T$ p
renters needs are met.
8 f* R0 H9 @/ L: d+ j8 S$ c·     To work with the Technical Director to ensure that the skills  : Q; W. C" _) J  E
and attitudes of all subordinate staff are appropriate in light of  ( R3 b3 e; Y) N; c: D
the roles they must perform. This includes providing adequate and  4 V! E3 u% A, e& p7 `
effective training (and re-training) in all applicable and  
# ~8 v* s: M' i$ A) p5 P9 pappropriate areas, and ensuring that the Policy and Procedures manual  & h- z1 s6 D+ q& M
is kep up-to-date at all times.7 T, @- q6 z/ X5 o) m! W' b% A
·     To ensure all staff are trained in and committed to providing  
9 C1 D/ d+ w& ~0 r7 Uexcellent customer service to all renters.
# n6 d. ?) L  L: I2 H7 I·     To work with the Technical Director to arrange staff  0 k8 S, E2 @0 C! d3 n
scheduling.  To handle payroll related matters, under the guidance  6 Z* s, [% J( o5 F2 `% v4 B
and direction of the Manager of Venues and Programming, concerning  
# ~. k. l3 G, R5 O2 Mthe staff of the venues.. a8 g" ~5 y( B
·     Working with the Manager of Facilities and Operations to ensure  5 {+ q1 D: H: L( S
the appropriate setup/tear down of each venue.
6 P) b! R) Q7 U* u& Y, F·     Working with the Manager of Programming and Venues to ensure  ( q6 ^) a3 ?9 i* v
that additional requests such as licensed receptions are arranged.
( j8 W+ S3 `4 f# p- B. u# X0 t, s
3 ]: z5 e; X6 s) g, R( I
2 Z& q' M' Q7 `4.          Overall Financial Performance! ~5 j$ W7 w# ]5 i/ D5 _

1 _4 O5 k- D2 S2 d; ea. To ensure, at all times, that the Financial and Administrative  
6 d3 W( Y# \& E% Tsystems and processes utilized by or within the venues meet the  ) o+ R' f5 c& |) m4 T
appropriate standards, requirements and needs, and contribute in a  0 [/ X6 @* N/ U5 [1 s' K5 P
positive way to the smooth operation and success of the venues. This  
9 I6 V7 m4 @: Y1 y8 W) Yincludes, but is not necessarily limited to, the following:# d& g! b' L9 O2 U* A" i) f
To provide input and expertise in the formulation of appropriate  
) ]$ g& b$ X# J4 `3 r  uoperating budgets covering the venues to the SU´s Manager of  
$ q9 d7 T% F* y4 G: Z" EProgramming and Venues and to discuss and refine those budgets  
6 H1 }" F9 m4 J  M5 zManager of Programming and Venues, and Manager of Finance &  3 M& x6 g" N, Y+ {: a$ X' ~
Administration prior to their submission for final approval.
/ k2 A- [  m! A+ G+ r+ r9 @·  To manage the venues in a manner which adequately and effectively  9 l( R. S+ e' x8 m* \) q
reflects the budgets approved for the venues and/or which reflects  " F& F( s8 n" U0 e
the best interests of the venues and the Students´ Union.3 a( J' I, u* s6 o, _" y& h
·  To function as the key player in the submission of financial and  2 ^' q( w+ {) B) d4 {5 e6 [; Y( k
administrative documentation covering the venues to be used in the  ' ]. R+ H* C9 B, |* W" }
compilation of monthly and annual financial statements, and such  
0 e4 A6 D2 Z2 J! a" F9 w. [other reports as may be necessary.# w4 a; g4 T0 Q9 w6 l8 c
·  To discuss those financial statements and other reports, together  
- I0 Z& W$ K' Z8 c( Owith all financial and administrative procedures, with the SU´s  4 J* r6 v% z. T# Z  }' e$ v1 A
Manager of Programming and Venues and Manager of Finance &  
, O. S) z1 m9 x. kAdministration with a view to determining and implementing action  9 z  b7 ?8 h8 z9 _' f
aimed at improving the financial and/or functional effectiveness of  / p3 M$ V8 h/ R7 N- Y# n  M. z
the Horowitz Theatre.
" T0 A% s4 g" R6 A0 P·  To ensure the existence of adequate, effective and accurate job  + V$ _  F/ E. _8 H* }/ H1 }3 q& r3 }3 }
costing systems to be used in connection with the determination and  ' Y, z6 Q4 L! r8 t6 I
setting of appropriate prices for rental and staffing rates for  
4 ^$ f. e1 K, a& Kevents held in the Horowitz Theatre.* m# Q* p- u! z+ ^% z( p4 q
·  To develop accurate documentation to be used in connection with  6 L# c  q+ d8 P& T
the billing clients, and to forward such documentation in a timely  
9 w* g8 a$ V) t8 L! {5 wmanner to the Accounting Department.# K2 w9 H' H  U  d: [% O' g0 C$ _
·  To recognize, address and handle all matters relating to financial  
1 S3 Y8 b8 x( C; A1 J/ k' Z9 E7 `" `and administrative procedures and systems in a manner which reflects  
% X9 F' p+ ~) D6 U7 c7 ^/ ?  ?the requirements of the SU´s Manager of Programming and Venues and  7 @) c( j& Y' F- x  M& Y  ^
Manager of Finance and Administration, and in a manner which  
) n* K, C" h8 s4 }/ G/ K( Xcontributes positively to the smooth operation and success of the  ' g1 E; i) ?# Q* C+ W: G3 P0 X9 H6 |
venues.
3 Q' J) W4 [8 y% }3 [, p5 P9 |& n. w. K9 G' e% T& o$ e
5.          Overall Roles and Responsibilities
0 t2 v  g" i6 L: @6 Z3 Da.   To ensure, at all times, that the systems and processes used in  
  O8 p& N! @: H  u# i8 @% Crenting the venues meet the appropriate standards, requirements and  * w* ]2 H5 |! B6 t! h5 a! w9 Q: {
needs, and contribute to the smooth operation and success of the  2 O$ N/ k) V  @% P& m0 L
venues. This includes, but is not limited to, the following:0 u  i" ?$ {& @$ j% C
/ R, j& s+ q) B5 x6 O
·  To recognize, develop and set in place such rental procedures as  
: k  W( A) j4 ?  p( _1 ^may be necessary to ensure the smooth operation of the venues, this  : r  q/ x( m8 @" g; `
is to include but not necessarily be limited to systems and processes  8 P9 p1 o4 c8 W2 G1 O+ ^4 _1 @
in the areas of contracts, inventory management, contract evaluation,  
* C, \1 G( ~& i* r! `pricing, costing, equipment usage, rental/contract invoicing,  
$ S" b, D7 ^, H& c! j; Itogether with such other systems and procedures as may be necessary  8 K7 p2 S8 a8 F* e: W/ T. |3 ^
to ensure the smooth, secure, efficient, cost-effective and  
4 T' I9 P3 x( C$ }7 g* ]. F* lfunctionally-effective operation of the Horowitz Theatre.8 ?5 E; D6 `2 k/ X, o6 Q
·  To recognize, develop and set in place such operational procedures  
2 X1 s" J% D& ]/ }2 g* Y4 has may be necessary to ensure the smooth, efficient and cost- ) L0 |, P$ m) U! c# ?3 h
effective operation of the venues.
* c1 q. i* |4 [' u8 h·  To negotiate rental lease agreements (contracts) relating to  ( R& w, d/ z3 K8 S- c( e
dates, rates, staff and miscellaneous charges.
& ], u# T1 |( r9 i, h0 t·  To ensure that adequate inventory is available at all times and  
1 A2 @3 u; I- Y. T6 T4 uthat such inventory is stored and issued in effective and secure ways.
0 b  {) Y( z& ?' k+ A# @& V" y9 }·  To consult with renters as to facility issues in producing their  
7 L1 e% n. b4 e- L, Fparticular event in the venues.
. X8 V2 f  q  L4 ?5 ^4 t% l·  To provide the venues on-site staff with such documentation and  
. [# _* f* h: J& Ssupporting information as it may need to effectively fulfill the  
3 f7 Z* x. t4 a" s/ S: N+ \$ M. lroles they are to perform to ensure the success of the renter´s event.
% N4 z9 t: \1 V7 J·  To produce quotes in respect to staffing costs for a particular  7 D7 i( e* M0 K4 _
rental with consultation with the Technical Director.& d( z& c: [0 M3 E
·  To ensure that all queries raised with the venues whether from the  ) \8 [4 Z0 H' V# C/ z
SU or renters, are promptly and effectively handled and adequately  
2 B& |& R0 h5 ~" f) Tanswered, and to ensure that such action as may be necessary in  
% F# f. L( s7 a9 `7 Z0 q3 P; O6 t5 ]follow-up to such queries is taken in a timely manner.  I1 C: ?& U% ^7 d. l
To ensure that the venues and its capabilities are adequately,    N. z3 w: P, J! b5 s7 ^
effectively and cost-effectively advertised and promoted, and that  . w( v. \& Q3 |' r( v
the cost of such endeavors does not exceed the budgetary provision  6 n' G3 G: F4 E) @9 h! L& h
made for them unless prior approval is given by the Manager of  
* o' R) U# A3 Y2 G4 |  z3 NProgramming and Venues.* @5 D5 e# B9 f
·  To act as an informed and knowledgeable resource in the case of  
- W1 @+ ?- o' ?1 s+ Asignificant challenges and/or problems surrounding the tasks of  ) g& t! ^8 B0 k; k# T1 X
marketing, administration, operations, and any such other matters as  3 ~: }; _4 k  B1 H6 L9 X8 F
may provide such challenges and/or problems.
& P) ?( U. H0 X6 f  d3 W·  To attend such meetings as may be required to support the smooth  " E4 F1 K" S2 J" C. S$ A# ~
operation of the venues or the Students´ Union as a whole.8 p$ b8 E* |9 I
·  To perform other job-related duties as may be required by the  & e6 F2 h0 {2 {7 }8 b
Manager of Programming and Venues in order to ensure the smooth and  . a) \+ ]4 ^0 m4 `
secure operation of the venues., E/ ]) `/ n0 L4 ^9 F  u9 ~
·  To recognize, address and handle all matters relating to overall  ( b+ }* D* E" S4 x2 D7 r/ A5 H( h
operations in a manner which reflects the requirements of the SU´s  ; t" {1 }- J& f  F; s& m4 x$ n( \
Manager of Programming and Venues, and Manager of Finance and  
! k8 M, E) V! M! \1 nAdministration, and in a manner which contributes positively to the  4 O( E0 I) M4 a1 N
smooth operation and success of the Horowitz Theatre.7 _* s7 p4 T: d6 ~8 i& e- s

5 s& n- J: C. b/ C3 P. l7 [+ s2 LQUALIFICATIONS:
  a5 w9 U  h* \5 ?) o6 @1)             Minimum two years related post secondary education, or  
+ l" `/ Z) V; R8 I4 C7 xan acceptable combination of education and experience.
# h1 A3 i$ h( I) u; t8 K) Y8 w0 Z2)             Supervisory experience.
' Q$ X* B$ h+ v" Q3)             Ability to create new initiatives with little or no  
* n0 F. t- f; ^' E* }) o4 Xsupervision.
  [( o$ v# h* b' W- j# M- I1 W4)             High level of creativity
0 S' Q- N6 e: r  g0 X$ s5)             Knowledge of budgeting and staffing procedures.
/ n3 u: ?% ~! M" c6)             Excellent organizational and communication skills and  
6 o( Q$ E$ B: E+ ]strong writing skills.. @. g* _  }+ j5 X$ _( |; d
7)             Dynamic individual with experience in large group and  
( o5 J1 \- T1 Uone-on-one promotion.
( u6 Q. X% x+ D6 N' I( ?             Ability to work with students, staff, University  
; o! m' D+ i. ^6 Z& }1 Lfaculty and administration with a dedication to providing excellent  
/ N! q6 L+ j+ Y8 N8 Ncustomer service.
% D9 g: d7 u; IUnion exempt position
7 x( F. Q) x# v, ~  k) BJuly 6 20072 S: m1 Y6 x. y. C; L' N  G0 ]" a
2 d; c1 Y7 J& R- \# ]
Please state salary expectations
6 _! F/ Q5 i8 E9 u5 ]  E5 T; S& @. E! P1 C9 t; C5 [$ p: \  A9 l$ ^: Q
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
1 |2 b" X7 Z7 u, l, i% }! [1 ~7 _Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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