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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING+ |' c9 `6 l7 d7 x
  FOR
. V8 g% m' F: V4 f$ |% sOPERATIONS MANAGER - VENUES & PROGRAMMING. D- T* C+ m+ H

) K5 [. l5 |4 IREPORTING RELATIONSHIPS
$ y/ v6 k# f6 Q) O+ L  ZThe Operations Manager - Venues and Programming will operate with a  3 j2 `& d' z/ N6 ]' s, `
direct line reporting relationship to the SU´s Manager of Programming  ! d# @; a& V" H" ?- L! [% V3 i# G0 P! U
and Venues.1 x3 s9 f9 P: z/ H! n4 J
- Y( N  Q+ _+ N6 J
ROLES AND RESPONSIBILITIES
- X7 {; r! [( d5 n5 j  |The duties of the Operations Manager - SU Venues are diverse and  ! L9 e4 O" A+ @1 X* `3 [
extensive, and are targeted at the all round smooth operation and  
) n" c, V+ e0 \. I6 dfinancial and operational success of the Horowitz Theatre as well as  
  L1 t6 A: e. P& w) x: A$ ~. y0 qthe logistical organization and smooth rental of the additional  ( ^( |5 G/ k9 u6 [! e7 x8 b
venues within the realm of the Students´ Union.  In the light of that  
- [. f$ ?% X! {$ a) ibreadth and complexity, it is not possible to fully define or  
/ c; D4 y% k( H+ Z& Y: s: X* rdescribe all roles and responsibilities in a document of this kind.   % K# l, R! T$ O; l! K
However, the main roles and responsibilities of the Operations    D  w% X4 G8 |/ l' }5 ]
Manager are as follows:
% n% X9 W+ a1 _3 I$ v' y* ?
) a: w: G/ J" E( G1.        Space Roles and Responsibilities' r; G% {1 `0 i7 }' @

+ @. e9 a& `: T8 J" Ba.   To ensure, at all times, that the venues listed below meet the  8 C" K" ~/ x/ Y4 g
appropriate standards, requirements and needs, and contributes in a  
& d5 c) u5 g' w; Gpositive way to the smooth operation and success of the individual  + w2 e' P6 _! U% I
renter.. m; q0 R% G' ~
·     Myer Horowitz Theatre
( e" J' [) f6 \+ }/ I8 j·     Dinwoodie Lounge
* c$ K% @7 h& k2 C# L/ A·     SUB Stage+ y7 l. t6 r3 Q9 c4 j

! o3 a4 c7 y& t, a: Ab.   This includes, but is not limited to, the following:
8 ]! {& |9 @; K$ G$ a·     To plan the capital and supply expenditures to meet the  
. _- P1 \/ z+ @0 u" ]7 {, }' ~production and facility requirements." u! t" p; C) Y" w. O/ j% L4 j
·     To ensure the day-to-day compliance of the venues with existing  0 w5 i  U9 M' }" F
safety regulations and building policies.' g( b" O. B# B$ j7 V, Q- F0 a$ m. @
To ensure that the maximum potential of renters is met.
5 k! }8 f3 C+ r$ X4 l# a! [1 Y2 v0 N: w# [8 o. t1 A, ]; E
2.        Marketing and Promotion' ~: }/ k* x4 r+ O! w3 @2 T

8 p3 K" N( Y: C( b1 O4 f$ Va.   To develop and implement a marketing plan for the venues that  / a( s5 D/ D6 D5 y/ H: o
focuses upon advertising and promoting the venue to faculty,    r/ s/ `  {6 q
students, and internal and external clients on an on-going basis.  
2 }3 g, h6 w( M" ^% W* cThis strategy will include implementing and/or delegating the following:
6 M. `2 ?4 [- j, P·     To develop and maintain promotional materials, the Horowitz  
2 ?" F0 U3 N$ k, J- p8 K# cTheatre and SU Venues home page, newspaper and other advertising; to  
) p, U$ Y2 s8 P$ _. P& Etake advantage of other internal and external advertising  
# V' r% k, N1 ]% X8 P7 \opportunities; and to develop press releases and other promotional  3 |0 c3 j! T% t6 G+ p
literature on an ongoing basis.6 N4 N. }, v9 s7 e0 d! C
·     To coordinate tours of the venues for potential renters.) H; L2 J2 n# ^9 {! I1 M
·     To promote upcoming events in the Horowitz Theatre through the  3 `/ H; X* u8 q
use of the Horowitz Theatre Home Page and the SU Events Calendar." M1 ~3 U+ X7 @- r' t! `- W
·     To develop new external clients for the venues., k+ E3 U9 I$ ^* X; i$ z$ [% @+ h- G
9 y% }7 X) M7 B3 {. ^
( q6 B  P; ~5 F5 K
3.        Staff and Supervisory Roles and Responsibilities
6 c9 `& N5 H" i+ k- g2 C) b& x, V* _3 y9 n/ u) M1 r) p
a.   To ensure, at all times, that the venues are adequately and cost- 1 A- E" q* V# ]& H
effectively staffed, and that the staff utilized by or within the  - R- b% Y4 z. g1 Q0 N) Y1 f8 g
venues meet the appropriate standards, requirements and needs, and  
6 ^. J* y& b. ocontribute in a positive way to the smooth operation and success of  
; m6 c% A. K) l* p, fthe renter´s events. This includes, but is not necessarily limited  - [" K$ K9 w& P; w! m5 q
to, the following:0 |+ O6 B5 d) T; k( P
·     To be responsible, under the direction of the Manager of Venues  ; b7 X2 b) N2 E  N% K
and Programming, for all staff issues including hiring, disciplining,  0 N, M+ n: e, n
evaluating and terminating, as necessary.
+ a. q4 C- |4 ~0 @) v To ensure that the Horowitz Theatre is adequately supervised at  * q* u7 O$ H$ ?8 H& [2 W
all times, this includes the development and implementation of such  
7 n# U. X4 b- ?& a& oschedules and rosters as may be necessary to ensure the effective and  
. X$ |4 i. L+ ?cost-effective supervision of the venues at all times during which it  
4 X0 l) M$ V$ T' }% Zis in operation or needs to be in operation.. w8 d4 ]$ K) M' I
·     To work with the Technical Director, when necessary, to ensure  * N$ a% w9 k! Q! b. Y7 J
that an adequate and appropriate level of part-time staff exists to  , v/ ^, f& _- n; o( ^" u( X. Z
facilitate the smooth operation of the venues and to ensure all  
* A" Q5 A1 i5 V) urenters needs are met.6 f: F9 M8 @/ p/ Z( S
·     To work with the Technical Director to ensure that the skills  
$ n6 A4 A4 V' |9 D, i0 X: mand attitudes of all subordinate staff are appropriate in light of  
$ D* o7 ~9 z6 n' Tthe roles they must perform. This includes providing adequate and  # U$ P% H2 A8 I) y" B3 }" e7 l0 w9 U% @. N
effective training (and re-training) in all applicable and  
$ R) ~5 a0 O1 T  }. m4 Nappropriate areas, and ensuring that the Policy and Procedures manual  
- z* t( J6 b) X* Ris kep up-to-date at all times.
' R$ C6 Z3 X' d·     To ensure all staff are trained in and committed to providing  
9 S% h8 u6 G0 L! _2 d9 ]' Texcellent customer service to all renters.5 h. J7 N. L6 C& L2 r
·     To work with the Technical Director to arrange staff  / H8 u! ?* A' n" J7 ~* q3 E  Y
scheduling.  To handle payroll related matters, under the guidance  ! i  Q; k1 J0 l: e1 e4 F" n4 X4 H
and direction of the Manager of Venues and Programming, concerning  
8 o$ `' a, ?0 C( ithe staff of the venues.
9 X, B4 C! P$ a+ U; o/ A8 ]2 h$ Q·     Working with the Manager of Facilities and Operations to ensure  
: f$ g% v! n/ G- p2 Tthe appropriate setup/tear down of each venue.. O& H9 W' g3 V
·     Working with the Manager of Programming and Venues to ensure  " N! y# c% \1 S) b  K2 U
that additional requests such as licensed receptions are arranged.& p3 z9 W* o2 \" K3 H
% K$ s6 i9 b) r& v' @

* [( v7 d) w4 ~4.          Overall Financial Performance* @0 U5 J" n  U8 C) Y1 ~: y3 n

5 ~- ^; T5 o: o6 ba. To ensure, at all times, that the Financial and Administrative  8 f/ w' t7 f7 U& i# ]
systems and processes utilized by or within the venues meet the  
( ]! q! a" N4 \- Y2 _8 M& I8 eappropriate standards, requirements and needs, and contribute in a  2 y# P7 l  W4 }2 c, T# K, X
positive way to the smooth operation and success of the venues. This  % U) k  G6 e3 I+ |1 P  W1 y# E2 E5 U6 i# m
includes, but is not necessarily limited to, the following:
. ~- U, H# Q2 H3 P! G% Z$ e/ f To provide input and expertise in the formulation of appropriate  
! m5 y8 M1 ]2 n( T7 i( q2 D; Ooperating budgets covering the venues to the SU´s Manager of  $ U, }3 H* f5 n4 t% E
Programming and Venues and to discuss and refine those budgets  
  k4 d2 N! Q3 s+ yManager of Programming and Venues, and Manager of Finance &  
6 ]; w2 E$ |2 J" Z7 ~9 O6 |/ \# xAdministration prior to their submission for final approval., p4 {! V7 n+ _
·  To manage the venues in a manner which adequately and effectively  
# [  V2 R7 X$ x; breflects the budgets approved for the venues and/or which reflects  
, y4 f9 K6 J" z" Kthe best interests of the venues and the Students´ Union.7 \1 E( M+ z. _2 e
·  To function as the key player in the submission of financial and  7 R' u- R4 v/ X* G$ p& B
administrative documentation covering the venues to be used in the  
$ N2 g2 }; d2 @6 g0 a$ V9 U' F+ T6 Acompilation of monthly and annual financial statements, and such  
' P* }, k0 P" w6 F' F, Aother reports as may be necessary.
$ _' B( p0 {1 w9 u7 P) i/ b·  To discuss those financial statements and other reports, together  1 A" U2 C- Z# l- I( U
with all financial and administrative procedures, with the SU´s  
# S; q; N$ x; l+ C# y5 X0 TManager of Programming and Venues and Manager of Finance &  
7 Q% _; Q  ~% j. OAdministration with a view to determining and implementing action  8 ?# f' I0 f. ?; I: F9 b) b( S
aimed at improving the financial and/or functional effectiveness of  
, p* F6 ]4 y$ hthe Horowitz Theatre.! U0 W- t6 I# d8 R
·  To ensure the existence of adequate, effective and accurate job  
( q# z7 o' Y/ b. {7 A2 {costing systems to be used in connection with the determination and  5 k& C) J9 J( ]) h# V  ^
setting of appropriate prices for rental and staffing rates for  0 `7 [( W; Y& u- P  g
events held in the Horowitz Theatre.6 l( H5 U( l1 ~0 m6 x0 z9 w3 l! U
·  To develop accurate documentation to be used in connection with  
" E  l1 t5 a% y3 Ythe billing clients, and to forward such documentation in a timely  
6 j+ P' O  z% _5 V2 i8 @& [manner to the Accounting Department.
" j; D" o4 Q( c7 O9 h; a·  To recognize, address and handle all matters relating to financial  1 a2 ?" \2 g/ e7 s  N
and administrative procedures and systems in a manner which reflects  ' F- w' @5 Q" h7 T7 v3 _( o% Z
the requirements of the SU´s Manager of Programming and Venues and  
" v$ U2 ~  v& f! p0 N% tManager of Finance and Administration, and in a manner which  % o! e  d) U! R0 x9 ~; w
contributes positively to the smooth operation and success of the  
: N7 Z+ G: s$ X( d! p" u( @5 ivenues.
; y/ b& u0 T# X9 h
9 Z+ J9 A3 i& I! r4 p. e# C4 X5.          Overall Roles and Responsibilities/ V! Q* Y, W6 o
a.   To ensure, at all times, that the systems and processes used in  
" i, ^$ M6 L# Trenting the venues meet the appropriate standards, requirements and  5 }: }# W8 t/ H$ A; T. h& P# P
needs, and contribute to the smooth operation and success of the  0 L5 N, w* p$ x, t
venues. This includes, but is not limited to, the following:
0 A" M; d9 I0 i# m) E* z' q5 ]" R4 S
·  To recognize, develop and set in place such rental procedures as  
; ~: i9 J! J) cmay be necessary to ensure the smooth operation of the venues, this  ! \1 P: `( q" N1 b* q% s6 ?
is to include but not necessarily be limited to systems and processes  : X) R: c+ _# t$ W! [" K
in the areas of contracts, inventory management, contract evaluation,  
* W+ t- G  _9 [7 ?* n9 Apricing, costing, equipment usage, rental/contract invoicing,  ; K. @. z% C9 W7 z# R- Q
together with such other systems and procedures as may be necessary  
% h2 R" {- ]* w; D) N3 r2 s+ sto ensure the smooth, secure, efficient, cost-effective and  / v* L4 t5 M+ C; K
functionally-effective operation of the Horowitz Theatre.+ {! U: {$ W& T, z
·  To recognize, develop and set in place such operational procedures  
. [) e! s1 }5 Nas may be necessary to ensure the smooth, efficient and cost-
% g+ `3 G) @6 h" f8 ueffective operation of the venues.
: N  c  A8 T4 v" I* z·  To negotiate rental lease agreements (contracts) relating to  . w* f1 ^$ J# j5 Y
dates, rates, staff and miscellaneous charges.
. R' Y$ K4 o# p# R7 w·  To ensure that adequate inventory is available at all times and  ' p4 F& P: A; L
that such inventory is stored and issued in effective and secure ways.
7 h: [0 d( D0 c·  To consult with renters as to facility issues in producing their  : S' I$ A' S2 W2 o/ c, Q
particular event in the venues.3 |* d  |5 d; w. ]+ ~4 S" i
·  To provide the venues on-site staff with such documentation and  
+ a: O8 I( G# ysupporting information as it may need to effectively fulfill the  . w3 \' n2 s$ U  h
roles they are to perform to ensure the success of the renter´s event.1 h2 W9 C" K# T
·  To produce quotes in respect to staffing costs for a particular  
& V) k/ @" N0 @9 N4 b# l) a9 ~rental with consultation with the Technical Director.2 ~" F/ P( \$ C4 u/ O5 t
·  To ensure that all queries raised with the venues whether from the  
& Q  {& R8 |6 r# V( MSU or renters, are promptly and effectively handled and adequately  # W. c8 B! G6 ^1 j9 q4 G
answered, and to ensure that such action as may be necessary in  
4 t( D  z6 [! ?! n8 O) ?follow-up to such queries is taken in a timely manner.8 y; M$ n% q0 L" A# u0 z
To ensure that the venues and its capabilities are adequately,  ' y. v& }4 V# c0 s1 M8 o3 Q
effectively and cost-effectively advertised and promoted, and that  + K: j/ P: M- {% ~" U% H
the cost of such endeavors does not exceed the budgetary provision  1 u! o1 }1 v  l9 a6 L1 Z
made for them unless prior approval is given by the Manager of  
( y3 x& s; Q  @; Q/ s$ jProgramming and Venues.
9 l1 Q; u2 p3 h+ b0 t7 q·  To act as an informed and knowledgeable resource in the case of  
7 s- h2 k5 m5 Y8 Q/ `significant challenges and/or problems surrounding the tasks of  
' j, T) r' W! W( f5 D) B8 rmarketing, administration, operations, and any such other matters as  
) }2 q: t& A7 Y: Omay provide such challenges and/or problems.
$ l0 j8 z  s# I) B8 {- t9 E5 C3 E! |. I·  To attend such meetings as may be required to support the smooth  & U1 d- u# k; J! w5 m
operation of the venues or the Students´ Union as a whole.
; E- |# V% c% _2 v·  To perform other job-related duties as may be required by the  & ^; z* p. J0 V
Manager of Programming and Venues in order to ensure the smooth and  # I! i% O4 t- Y
secure operation of the venues.! {4 Z: g8 P9 l* c( D, v
·  To recognize, address and handle all matters relating to overall  
+ ^, l4 m+ A2 h6 loperations in a manner which reflects the requirements of the SU´s  8 F5 `9 A! S$ k- s1 B2 c0 _
Manager of Programming and Venues, and Manager of Finance and  4 }5 }2 U# Y$ S6 G
Administration, and in a manner which contributes positively to the  
4 M* w( z$ T' I! C3 a2 gsmooth operation and success of the Horowitz Theatre.9 x6 @( V" k1 Q6 ]1 s
3 D) E5 G0 h$ E5 `6 [: t$ Y
QUALIFICATIONS:" }8 z2 ^( |5 e' P+ D8 T0 }6 n
1)             Minimum two years related post secondary education, or  
  f% I% l) \: Tan acceptable combination of education and experience.4 r% Y% a9 W( F5 w: j) x0 V. m
2)             Supervisory experience.7 |0 \; H% M( w& D0 R, Z
3)             Ability to create new initiatives with little or no  
& m4 V/ B# s1 D2 [1 _$ _# Xsupervision.  R. D# p3 {1 Q  A6 E" T, w" o
4)             High level of creativity% L0 Q6 ~' D' O) P
5)             Knowledge of budgeting and staffing procedures.$ q" l. v$ u% V3 g8 B
6)             Excellent organizational and communication skills and  
1 F: R1 |6 ]# \1 a* [* f0 Jstrong writing skills.( G$ b/ B% I  A: D& v# u
7)             Dynamic individual with experience in large group and  
% M0 \; N4 \7 T& i5 Mone-on-one promotion.9 x! \# T# J9 A
             Ability to work with students, staff, University  
: V2 T6 m% k; U. l* `! k8 Ofaculty and administration with a dedication to providing excellent  
  \, k, q$ D. t' p" o$ H1 l! k. K& {customer service.
( V! L2 @  g$ L" y# _  G% AUnion exempt position
3 j2 B$ i2 f& z; N; P& K4 ]% y  _July 6 2007
2 Z  {2 }; n* F! y! G2 U' Y& {: q& O9 E. [
Please state salary expectations
3 y! C  l" r' {; |1 I2 p+ x" N" v" N" P6 K
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  $ `1 ~  W3 k; n& j; Q0 s! @3 d
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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