Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

2 X) z) B" W3 m$ w4 c1 @- ILocation: Sherwood Park, AB
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; u! z) G9 z4 f: LHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

9 M; c6 x. a# g# V6 Q& qJob description
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% ~+ f: l4 v1 u% RRequirements:
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+ r2 t0 i% c% t4 g' F  b6 [Carefulness and Accuracy about data checking and data entry.
3 w7 V& @  B4 B7 C- N) |Attendance is key factor
: V2 I7 z8 L, R' k/ JMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
. R3 w  l  e, ]  }Strong Excel skills is required.
Could handle high pressure work and cold calls.
4 t9 c) H5 r, ~( IWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 t5 _# o3 ]0 C1 gstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

' p0 Z" S2 g; ~. s: `8 ?. TOrder Related – Time Sensitive

Order Acknowledge by email
6 D7 P0 }2 q# |) oPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
3 z0 Z" V/ a. s$ n0 sCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
: w7 p( m9 J+ u( A; F) a6 mCommunicate with warehouse if there is any special request or Inventory Shortage
2 ?" ]  B. P6 h7 p5 wFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
5 j* h+ i# a4 ], y& uReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
; _  g( o" S4 b& \% m1 pclosely.
5 d+ ^9 y+ W/ U+ N. D, iSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
9 @( S8 s  D4 _' g2 l# ?Check Customer credit and fill backorders accordingly
' ]: ]# w' S! A/ {9 ~Communicate with warehouse for shipment shortage
8 b" Z0 |" ~+ p5 s$ SCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
* a& Q* J: x1 m: E' P+ }product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
8 |' }/ l3 T. k/ v+ D* @4 OAdmin work to update forms or file reports on portal.
- {+ n0 P# S) C7 T, l$ {* CEDI accounts related work and others as required
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Others Related:
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1 ~, u+ s: M) h& l4 u9 }Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
9 w/ _' {7 q1 I0 r1 ]4 \' Q$ iWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
) w: n/ r% L" l8 F) V' RUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

. D* |" ~9 E7 a' f6 U, AExpected start date: ASAP

! \- a! E/ K/ r9 v5 A: K' kPlease email your resume to info@hapetoys.com, thanks!