Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
4 |6 Y: Q, U9 l- D2 [% k
Location: Sherwood Park, AB
, W7 e# p- r( [+ V: p) ?
Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

2 [7 T% Z# v. h/ C# xJob description
; D( H8 J, v% v7 ^$ e/ d" D
Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
. @8 i6 }, k* }: {2 jMust be detail oriented with the ability to multi-task and strong time management skills
; P5 t3 v9 |2 Z  |Thinking and working logistically, responsibly, independently, accurately and timely.
+ u1 w; [6 r2 h( \Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
  s5 E; \( e! z+ f+ ]manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
' P  e9 R. n0 f/ g0 x. T) G8 oStrong Excel skills is required.
# B' X1 B+ N0 }Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
. O. W7 N2 e' j4 s2 q7 K1 tBilingual in Mandarin and English is required
& I  w8 F& \  I& N, I( x6 p
Job Duties:

( y! \& @0 ~/ t. d0 ?Order Related – Time Sensitive

. O6 t% Q$ L9 [4 y# ]2 W, sOrder Acknowledge by email
; j, n5 }5 R& I: r' k4 x$ yPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
+ s  F- ~  M% A$ mCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
! [5 ^. k" z- d( T. o4 ]Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
1 x" I1 t+ Q0 |) N# XSubmit ASN and invoice on Customer Portal in Time Manner.
6 i- h" `( y+ v( J9 R4 i0 r' z8 USubmit weekly inventory update on assigned Portal
* }2 W7 `# o& w9 Y; l* [/ iCheck Customer credit and fill backorders accordingly
8 G& ?+ n7 D) ZCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
0 p0 R7 O7 t+ a! ~5 Oproduct in transit and missed deliveries with account representative
6 C) Y/ x* k# B9 D, ]# ZSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
2 A; I, D9 ~' C) o1 s1 n8 j$ t8 uAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

2 U7 g/ `! I" r$ t, NOthers Related:
% [$ w, b7 J0 K- c
* ?2 ]( d$ e7 A5 O8 DRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
+ o/ `7 r1 m/ wWork out Weekly Sales Report
8 r- f( {4 |2 ~6 Z5 b7 ^, F  NData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
' G4 Y( r+ l8 o0 r* ^/ kAssist Auditing’s request for Order Processing related procedures
2 k( m2 x  Q1 L" u8 f; @7 RCustomer Service and other duties as required.
' `+ W' x2 |- J0 ]  O5 w
6 f6 p$ E/ G) q. `& V" Y3 f% qExpected start date: ASAP

9 x! }6 c* f" D* E% _Please email your resume to info@hapetoys.com, thanks!