Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

( c: X3 V: d$ |7 S& p7 d& mLocation: Sherwood Park, AB
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0 Z% K& |- B' A. Y/ h& ?: EHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:

- C9 ^2 L; ]% O% t0 R. F# vCarefulness and Accuracy about data checking and data entry.
1 [0 Q6 W9 {7 U, @5 hAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
9 }. H% m& G2 F# j6 |( I- nThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
9 g: O$ g% S) U( {5 ^manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
- W  n: `. e3 wCould handle high pressure work and cold calls.
- [4 q8 P" m! x- p) G/ _4 eWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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$ P6 x7 t' F0 b0 JOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
9 i1 k9 B; w% ICharge Credit Card to approve payment
0 @, B" N( s; F; p8 v. x' HSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
+ N& o: e. Q0 |3 n' pEnsuring the safe and timely pick-up and delivery of shipments.
9 L7 s" m1 C0 j/ N7 P3 R$ VAddressing and resolving shipment and inventory issues independently
9 C$ e) I& g( M1 JReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
4 ?# F3 b1 h# C# p3 }& \Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
6 K8 e! W3 N3 F/ ECoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
$ _$ k) a# c4 N4 ~" Gproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
2 t' e' H' c& R: o  w/ Y9 v) C+ B# [Processing B to C orders and update tracking information in time manner.
6 y- q3 |2 s2 PAdmin work to update forms or file reports on portal.
# E8 n* [( o" G1 J- J# NEDI accounts related work and others as required

9 B5 I) e/ f( i" @; qOthers Related:
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3 S9 h9 T$ a: T  g5 ^3 k6 Z0 ERespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 L$ v( F1 ^1 ?" I" wBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 P  ~& K! c5 K, {5 NWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
6 o/ r) v+ A+ n6 uCustomer Service and other duties as required.
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Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!