Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
8 B6 ]" D. w& ?2 L  O
. P2 D. M* @% K3 p2 h3 J2 YLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

5 Q  s3 k( Y( u: p% I% KJob Types: Full-time, Permanent
" |) ^9 R" Y! @% G
) s1 ]; P% d2 C; x9 L5 {# DSalary: $35,000.00-$42,000.00 per year

' R% B/ i1 a/ i6 \* {Job description

Requirements:

Carefulness and Accuracy about data checking and data entry.
3 p: W- T  Z  I* c+ }$ X$ eAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
8 m6 P6 [/ d0 }1 }& LThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
0 j1 Y* o, h$ N2 l' F; l( d: yTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
* X' G2 o% H) @! c/ I) H& wIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
1 Z% ], a0 z! x# Z0 Y4 ~Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
( E5 Q4 c2 F0 G" ^* UOvertime may be require during Oct – Dec busy season.
1 |  @+ e1 S9 C$ M4 F7 XBilingual in Mandarin and English is required
5 @; [' c3 |' Z# Z- g2 x5 n
Job Duties:
, ?/ e* B( K# K
Order Related – Time Sensitive

! U" b0 ]# K4 V' V; ZOrder Acknowledge by email
. N! l' E2 u. V* ]- a+ \Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
5 _) Y! J/ ^0 ]3 QOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
/ j# e6 w8 ~  o2 }( c4 P! z1 U8 f+ }Charge Credit Card to approve payment
Send orders to warehouse to process
4 Y& ?4 N- b# d& ]Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
( `5 r* ~' o; D0 P& O! [5 {+ SAddressing and resolving shipment and inventory issues independently
# B3 m0 S* |/ a7 t& U+ PReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
: t- _. j: O. K0 s) dclosely.
% K' P+ I: h3 w/ rSubmit ASN and invoice on Customer Portal in Time Manner.
; g2 h7 s0 F" L# u! e2 X& `Submit weekly inventory update on assigned Portal
5 D& ?% ^6 I/ KCheck Customer credit and fill backorders accordingly
: Y% \4 R( g- QCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
/ z" E  C( a' o- d9 G1 h% ^% nSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
4 T) D% V, m/ S' }( RProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
* L, B* F/ V- q; g5 l
Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
5 h- i1 M  L5 W! _$ Y7 I: X( oBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
+ m3 v) L0 m. I/ i/ c' cWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
: L3 W" ^: r$ {Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
; r, V" f/ b6 P
7 w; @+ e3 `4 v" v0 l3 A7 \" B0 kExpected start date: ASAP
6 ?  @" Y5 b8 U" ]' I. V
Please email your resume to info@hapetoys.com, thanks!