Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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) P* Z  u0 B9 K7 `* W+ ]Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description

  H2 p% g7 g* r3 l0 `6 K6 hRequirements:

Carefulness and Accuracy about data checking and data entry.
. B/ x/ ~9 R" {4 S1 g- gAttendance is key factor
6 T' U( j; C7 s2 F/ V- yMust be detail oriented with the ability to multi-task and strong time management skills
9 P$ i7 b/ I0 i7 [" O9 GThinking and working logistically, responsibly, independently, accurately and timely.
, {! p4 ^( t3 k" O5 c6 YExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
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Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
4 J5 |9 [1 ?5 z+ P  h( pStrong Excel skills is required.
Could handle high pressure work and cold calls.
+ r& [+ O# U) `/ W2 X3 r; YWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

Order Related – Time Sensitive

Order Acknowledge by email
* ]0 g. L# o2 g$ @: C# h+ E* }Print and Review Order Details according to guideline
" V9 q2 `9 H, ^& O) z6 i8 {0 [Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
" F1 f5 C- s- t& FCheck order Accuracy in time manner
: C( i0 l% U% Y" c& KCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
+ Z, t' f! l; L4 S2 h* tEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
  F0 d$ j! q: \Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
5 p& T: t* ~$ W* \5 ]; j8 o+ E; @Submit claim with Fedex or LTL carriers. Follow up from A to Z.
1 V' W, l+ L  m( f3 \% K+ t, e% mProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
" C7 x9 q: x) ?- O1 IEDI accounts related work and others as required

1 S  m( i! n4 L" T/ EOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
7 X# n4 ]1 F; R/ HWork out Weekly Sales Report
  l8 W) X$ Z0 q# UData Analysis on Weekly Sales Through Report for 2-5 key accounts
. B) E" ?6 w. d$ o, q7 SUpdate system with Shipping information at order level
% h( n( S( ]: H4 w2 w4 bAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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4 v1 y" M( Q2 {Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!