Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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( T9 b$ k; e0 {' ]Location: Sherwood Park, AB
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& E  A0 x0 `7 pHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

, V& u$ q2 x5 C3 BSalary: $35,000.00-$42,000.00 per year

Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
8 l! y1 Q0 b# }( ~Attendance is key factor
/ S3 d: r+ R0 q( b) G/ kMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
  ^; n5 _3 m$ g% _9 S; u4 @7 l0 oTeamwork request - Works well with others and independently. Work needs to be done in time
: l9 n( w8 m  A1 w2 q; n1 n5 F, Qmanner.
7 @% X9 e$ `7 S" U% oIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
1 L3 l. z! Z. PCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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+ I$ H( A% S7 X. Q6 QOrder Related – Time Sensitive

2 W3 A$ Y; o. p/ eOrder Acknowledge by email
4 K) r- A( H; bPrint and Review Order Details according to guideline
; j# b" l# K9 O$ I% ^& ^Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
. p& {& O' U. y% GCharge Credit Card to approve payment
Send orders to warehouse to process
: \0 W+ q' j' H8 WCommunicate with warehouse if there is any special request or Inventory Shortage
  U0 f1 b+ {9 a. TFollow up and report about order status
6 T% k- J& e( @8 H, z7 YEnsuring the safe and timely pick-up and delivery of shipments.
7 l' i9 Y1 L5 YAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
7 H! t  `2 _2 g6 zclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
3 w* r/ O% A4 v4 V1 MCheck Customer credit and fill backorders accordingly
4 R9 {* K2 h8 O6 u" }2 c2 xCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
- I7 C+ |. q6 g* |! A9 \Processing B to C orders and update tracking information in time manner.
; ~' h! V  v7 _" O& UAdmin work to update forms or file reports on portal.
' y/ x. ]! I$ u/ y; F# y/ pEDI accounts related work and others as required
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* r; l: d3 }* E+ SOthers Related:

  {% v; X( n5 @Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
& u! l4 x) W8 q$ x- \Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
4 g( Z+ X, F5 T' H1 ]( a8 x; ?, nCustomer Service and other duties as required.

+ c& {# @( ]! s3 K3 rExpected start date: ASAP
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( v& W/ O8 Z$ I! ~. \  PPlease email your resume to info@hapetoys.com, thanks!