Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

/ G/ J" X4 J* Y' M% _( x& N7 g) GLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

1 D8 M8 z9 O& S, D' qJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description

Requirements:

. ?+ z1 j. O  j' k  k. a& }Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
: N& s; L; j/ [  [. t. NMust be detail oriented with the ability to multi-task and strong time management skills
1 N6 n: A% I  aThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
) I2 W, l  V; m8 x$ L+ N, h1 VTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
1 W" Y% X" ^4 u' \" V* D  U3 gIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
# ^1 ]& w* O9 d3 @& tStrong Excel skills is required.
Could handle high pressure work and cold calls.
2 X( W2 {3 g0 KWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
8 _1 h% w) P& [7 Y* QOvertime may be require during Oct – Dec busy season.
$ ^+ R" d3 b/ B) K1 e( v# iBilingual in Mandarin and English is required
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! r6 S; f8 z8 h  R0 ^* Z& w0 qJob Duties:

Order Related – Time Sensitive
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. ?. z- U$ J  \, W8 k% o# wOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
4 T. {" Y$ M4 }6 kOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
  X, P. V$ e6 H( h; K+ P3 tCharge Credit Card to approve payment
/ H$ I3 Z* t! {7 Q- v7 `( W+ j" JSend orders to warehouse to process
1 M# D/ x; r+ N* @Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
. w& P, R6 f  i1 ?4 ?3 SEnsuring the safe and timely pick-up and delivery of shipments.
: Y4 h; i8 Y$ E3 G1 eAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
  s. `$ ~% X6 N3 c9 ~& f6 ]closely.
Submit ASN and invoice on Customer Portal in Time Manner.
. a* c9 Q: B; TSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
! F9 v3 N; H6 k1 f2 i; vCommunicate with warehouse for shipment shortage
( X: e! O. n* B, ~, eCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
6 `) n3 V+ ]/ z3 `  v3 pSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

  A7 Q2 ?4 k# H# MRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 u' Z% l8 I# c" X1 |) t$ T9 Z7 vBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
6 q( k) S5 r/ {" g! gWork out Sales or Inventory related Reports on Monthly Basis or others as required
7 k- x9 i' R" r: p- P: x, HWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
0 Z  S0 z5 P2 M$ @9 M' R$ O3 Z* i& kUpdate system with Shipping information at order level
+ J+ f4 [# `$ o' a5 OAssist Auditing’s request for Order Processing related procedures
* B8 `) E/ ?) Y8 hCustomer Service and other duties as required.
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+ q4 x# G7 ]0 Z: Q" _# c* _5 {, ~Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!