Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
, y+ n0 S6 F1 g+ q* l
Location: Sherwood Park, AB
3 G5 S# h" n* G. i4 S. d( c! l
. ~, X& b( E0 n( W7 P$ c& [Hiring Position: Order Processing & Admin Work Coordinator

6 `, j: C/ ]- wJob Types: Full-time, Permanent

# X, C5 n5 c1 F9 Y7 S+ L' BSalary: $35,000.00-$42,000.00 per year
' E* O. M$ _0 h8 X. Q  q0 ~% d- Z
Job description
) `8 Z# p( f3 d
Requirements:
+ E$ m, c, q- R: g
4 C0 p  g7 D/ F) m) WCarefulness and Accuracy about data checking and data entry.
. T) Y7 i. A) a( V, h1 YAttendance is key factor
4 o  B% L, |$ L9 VMust be detail oriented with the ability to multi-task and strong time management skills
, |* R" K, g+ B' TThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
( a2 ~3 z) w6 e: `- YCould handle high pressure work and cold calls.
# Q6 ~0 x+ U! u/ wWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
0 ^- F6 k1 B- ^/ t& x& Y% R$ ^Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

, E" s  k0 X/ d7 g! t/ bJob Duties:
  H* b2 x2 D2 G# [
Order Related – Time Sensitive

Order Acknowledge by email
9 K( i7 q; N' ]( j) U' C, `Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
, u" w+ t& j' O, {" F4 WOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
7 M! Y5 }# m: P0 E: jCharge Credit Card to approve payment
Send orders to warehouse to process
' b$ }* K# B+ i  x1 R8 C* a. @Communicate with warehouse if there is any special request or Inventory Shortage
2 L" ]) O/ a* ^5 zFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
+ _3 p9 |) c: a( i, {" q$ R0 OAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
! Q% N  ]1 D, H2 E+ ]Submit ASN and invoice on Customer Portal in Time Manner.
; m4 E- r* P2 C7 K+ Z: gSubmit weekly inventory update on assigned Portal
1 ]1 K2 ?" v9 C  iCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
3 R! e/ W/ U& I& I2 Z6 sCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
% G5 B. V+ R" U3 s) W4 {" f$ _Submit claim with Fedex or LTL carriers. Follow up from A to Z.
0 O; I( j& q4 N* A- p6 [$ `Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

0 j5 f$ e0 w. COthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
# l+ N) }" j8 \1 j1 Q2 G5 ^2 XWork out Sales or Inventory related Reports on Monthly Basis or others as required
* _# b6 T# R5 j* a8 s4 wWork out Weekly Sales Report
, M; q% c, O# K1 XData Analysis on Weekly Sales Through Report for 2-5 key accounts
: A. P+ b) g5 ^. zUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

2 F& ^* `- `+ C( y- m/ A, DExpected start date: ASAP
3 j5 ?! U# t& D% H& v' L( e7 Y
/ G( C( @& c+ f2 F% J6 FPlease email your resume to info@hapetoys.com, thanks!