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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net: y+ i" M7 H$ a6 C+ {7 R! T5 c- t' b% @
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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4 l% R: {; d& Y, d, o* Z$ _Responsibilities include:2 c+ b* @* _4 G! u5 {# {! P
% S, ^- @0 x JWorking closely with marketing, sales and programmers to facilitate customer system integration.8 a" y3 E+ B; Q. B/ J. B0 r* D
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.) h9 {# G/ B7 F! {5 i# S& e* B
Technical support and troubleshooting of client software implementations and customer issues or problems.
" v9 x" s$ C7 V* N, n2 ^Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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! A% j# R* V) S5 Z6 eRequirements:6 M5 p/ T' c7 U: P6 l
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- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way; D$ p3 B, M# i2 h3 U
' s# D* n, K* B! K% M3 T; V- Ability to communicate in an effective and constructive manner with customers or potential customers
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- Previous software support experience is an asset# o% m* W, i/ |% @, q' g
r) I. b9 K7 v$ j9 d J& i. p/ ~- Post-secondary education is an asset& @6 z: Q9 u' B" P6 q/ N' u
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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