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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
' H8 M# G Y3 W4 E- @0 ~8 z" ]有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:9 P2 l t% @0 l( p8 F
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Working closely with marketing, sales and programmers to facilitate customer system integration.4 ~0 ]1 @' G6 @/ |8 {
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
}5 d, w$ J( t& H7 T1 w$ KTechnical support and troubleshooting of client software implementations and customer issues or problems.
: H, Q f2 T+ ^0 Y5 t% `6 L9 TCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.% o( f4 {6 j( l( A4 X/ M0 W
8 g Z) ~) Q$ R! D& V. ^, U/ e; \0 LRequirements:
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) z, O1 y) g7 ^# l8 ~ X- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers" l; z) K, ]9 x4 k6 A8 ~" F( @
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- Previous software support experience is an asset/ u4 R X7 v( }0 C( G c' A
9 z, E. c9 H3 Q& `2 Y0 W y+ f- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended8 w7 k g9 w! ?4 H6 S
# s0 W& Y+ t% X( m9 M8 H* b( I" A0 t- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended4 _$ i$ \$ l( k2 \$ ^
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