Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
) L6 m$ v7 J$ v/ PDate Posted: 7-Dec-2012
/ Z' Q3 K7 I' I8 j! ?$ S% aEmail: whg7104@whg.com

Job Details
0 B' V4 U. {# ]/ O) ?Job Description:
, _% T* ~0 R# t$ LJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
( W! Q; ^# ]# c* S1 s- K; L•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
$ n) j& ^% ?- Y3 D•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
2 v) o: E* c% q1 j•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
+ m) v9 g1 R2 e6 o6 T! q•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
9 x! @$ z0 r" B: w: Z" B: g  ]* ?4 I•        Manage rates on a daily basis for short and long term.
8 C2 d0 Y3 q: Z5 y; K6 Q3 o  [•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
3 t# c1 a- f6 N- ]•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
, e4 N/ Q% W" f7 \•        Attend Cluster meetings.
+ n0 u: Q% z0 B# i$ {8 O•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
+ }: J+ M0 O! i' q* L" Q  `( N•        Handle PMS computer problems in each department
2 F% f0 f* ^4 s' }; [•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
7 v4 Q+ n1 p# t•        Handle any issues dealing with high speed internet in guest rooms or business center
  ]6 y( x$ r9 _& P( \* b! P•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
9 T: A. J  h/ I$ ?# \
. n: U. a6 l8 Y" I/ s. N) JRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
' ]. |3 @$ |' B  ^" R5 J6 a6 L' u• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
* Q! W: P4 _8 {" U3 `% Z7 w( F+ M• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

6 ~. u0 @: V9 U1 T' LAdditional Details
4 v0 g. v( v- C* P$ \8 ?. r, tJob Available: Immediately
& B6 T: ?& U$ Z6 S6 s: r$ M/ i/ dBonus Plan: Yes
$ [2 m, d8 U- n1 |Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
4 h/ I4 e& r1 k/ NManagement Position: Yes
4 a, j0 }" P; J/ q8 LEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
  i$ {) e4 u% z& _  r: y* l
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