Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
" _+ r: q" y4 C  tDate Posted: 7-Dec-2012
% r0 N1 t  {0 {1 X4 M" y1 GEmail: whg7104@whg.com
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Job Details
5 v7 N, d6 ~) b) B4 Y* ]5 T* TJob Description:
. b5 R5 K3 h( tJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
" l$ `; N& U/ U  _4 B4 e& e* S•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
- h, Z7 ^' q  @. D) W' `•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
8 |2 L+ ]5 ^4 X; D! w# m; U•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
. o" \% v9 Y0 v" m0 M: [, y•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
/ D2 A* ]9 e& C•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 ^- @- E: g9 e6 g1 M•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ g( [1 z2 @' ^3 v•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
. I6 X# G% p6 K- d' Y• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
$ D# S* ^6 F: Q5 `- Z% t. u
2 c+ r5 S( q1 }( R* U! `Additional Details
Job Available: Immediately
% C) v) d. G& f% B$ k2 n: M6 M0 H3 pBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
& I& u, s/ ~8 U+ MAccommodation: No
Management Position: Yes
( R5 l! b! d, M2 MEntry Level Position: No
3 E) A& p4 i+ _. ~0 R( hIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services