Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
0 p* l! ~% B  k  R) Q6 ]Email: whg7104@whg.com
: ^! |; P$ g, x1 m
Job Details
: T9 G0 Q. c. V/ S, xJob Description:
& _; O1 v& k1 DJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
$ d$ \% C7 d9 \! w5 T$ B•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
3 ]' o6 m  W4 |5 \3 @* [•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
2 m3 ]+ P' c% V) t, D7 u: ^•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
6 a# |0 A8 ~4 e' i3 W7 u•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
) i6 H% X0 u% J5 A•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
) Y- C+ _1 V  i* r•        Maintaining front desk floats, and FOM float
+ `( h! J2 R* B, v1 h* O/ \•        Any other tasks assigned by the General Manager
$ M+ A& F. d2 O$ P* i) F( t- Z
0 L& F5 l# n3 @8 p5 k  _+ BRequirements:
  V' L5 Z  c% }: D/ w•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
1 {3 v% c! H& C' J8 t3 m  n$ V% g• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
' \  |, p4 W$ f$ ]# s* a• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
) [1 |$ w1 Q1 c8 H# K
& s% ~7 F: T$ X' p& Q3 q# pAdditional Details
) b/ r: O0 @+ Z6 o. O. yJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
) ^3 w, J- \8 v# FManagement Position: Yes
Entry Level Position: No
( H+ S7 F6 h# EIndustry Categories:Hotel/Resort
1 P8 N$ {% v$ hPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
3 z( S1 _! M" n; M; B2 _
! A. L# `) P5 W1 N" i