Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
5 B" I2 O: c( \& ]- t) d$ {Email: whg7104@whg.com
# Y+ L2 Q- Z/ L- q5 ?% r% v7 e
2 |- V! O. _; m: gJob Details
Job Description:
Job Responsibilities
  {% d# K: v8 i6 g5 D& B•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
3 @1 u! \9 e% L3 e6 h•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
' B: O1 ?9 F  k# F•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
9 ]+ z; \) E3 \1 ~' W, \•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
  c* B1 j3 u! L: X& n8 M, A2 ]9 c0 J•        Perform 3 month and one year evaluations and/or when needed.
' r) T: s0 b! A+ d( I•        Leading and coaching to provide exceptional guest service.
% _8 i7 S9 w6 z' q, C/ g8 `  D% I•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
' l, {+ `0 O1 H0 E•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 f1 b: h0 `7 u' b( @5 O7 G•        Handle PMS computer problems in each department
" ]. H9 I% x& R) C; E- G) R- c•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
! X# s# G4 O5 t0 J$ Y! q5 k8 _& F•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
+ W$ A: F$ \$ I# E• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
! F3 R3 P: H4 Q; x, v0 u1 F• Ability to work within deadlines;
7 f8 }7 P' f2 H% S• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

! e( z$ H- j+ X9 DAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
7 {* ?5 N5 y( b! F3 EOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
  y  m. _9 z. b. hManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
0 z, v0 x8 _" d