Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

- s6 h+ Q5 ?1 B0 |Job Details
8 s  ^+ z" i- N8 H% F: eJob Description:
Job Responsibilities
. x5 K7 d5 }. U4 C•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
0 M9 X) f5 G: g7 b: D•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
' _4 o1 z) i" }7 l7 r•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
7 \& e1 s  Z$ B1 p  u) {•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
7 H  m  M, K4 P  z•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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4 u5 x7 L% \" Z* XRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
% I% F" e: p8 P) Z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
8 s( N4 `* ~! c- ~• High level of creativity and innovation;
7 h9 Q7 q  B  ^+ N, ]6 N• Proven ability to manage multi-tasked assignments;
: }8 p/ `5 j9 I4 R• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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( k1 J4 p& L' X0 U$ R' RAdditional Details
) a. x  r/ U( a. gJob Available: Immediately
Bonus Plan: Yes
% w2 k' z1 g/ M3 ]# B) P4 y% w1 |Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
9 N% T0 P  G5 p$ HOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
' E/ {1 C8 P9 TEntry Level Position: No
! x- T+ g) I; h* ]$ mIndustry Categories:Hotel/Resort
8 K/ A' f/ l8 b/ J$ n2 A0 uPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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