Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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& ?) g9 [+ H0 _; I, t) {2 \Job Details
Job Description:
+ }. ^: ~3 r# ], X9 e% Q* V2 XJob Responsibilities
! ]  ^, E0 L) J- W* m•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
" \, z; F& _% k3 D4 H; s•        Manage rates on a daily basis for short and long term.
! H! n0 E+ _' B•        Perform 3 month and one year evaluations and/or when needed.
: Z- ~: d* J9 n8 x9 z# x•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
+ r7 k6 ?' @0 n•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
, j  q6 v6 o4 C; D. L•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
! C# g- H1 P# E' y$ G) |4 Z5 A' \•        Handle any issues dealing with high speed internet in guest rooms or business center
7 ~% E3 {: u% a5 ?•        Maintaining front desk floats, and FOM float
, K% o* U/ q1 d4 @( j•        Any other tasks assigned by the General Manager

( F2 i! c2 p& Y1 h# U! u, C- TRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
4 ^& w. h: P' I/ u* W$ M% U; I• Ability to deal with all levels of management, staff and businesses in a professional manner;
1 \  g) [7 R; S7 @  g• Ability to lead and develop;
% t& v. T9 K" W4 {7 g• Background in the development & execution of business and operating budgets;
' J3 x3 O9 h$ x7 w7 g• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
4 D- J4 ^' j  k. |, E• Ability to work within deadlines;
0 x" A, a# \4 `, E- B! e• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
0 D3 _1 F. U1 ^  I$ U3 U* j• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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/ d) h3 ~* c% M) O* MAdditional Details
! B& ~* K$ J' a5 \" UJob Available: Immediately
6 S3 m) X7 g" oBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
$ a& G" z# V3 \) n. HOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
- }. e( G# p0 m. |: m/ dManagement Position: Yes
Entry Level Position: No
+ e  S5 b5 Q: ^6 d% @& r. IIndustry Categories:Hotel/Resort
4 L$ W) X' e8 _8 PPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services