[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
, X" l  d/ T+ `5 CWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
8 n1 C% H; m6 U3 w3 @( N2 M•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
: a9 E6 G# l; p7 M8 M' e•        Welcome clients and direct them appropriately
# I3 D0 V' |: [5 X( A( g•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
, r3 N6 e3 S! f•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
$ Z: y, ~' s* s3 n# m- }: r•        Assist the ISP team in reminding clients to appointments of workshops or other events
( D+ y1 g1 d4 Z& p7 C•        Keep the reception area tidy and clean
9 B! B! ]+ `* y/ b* E•        Attend meeting and training to stay current on immigrant settlement matters
1 w" G1 p( S" [* }•        Maintain front counter service files
# T0 u. j. S( U1 i) _  C•        Perform general office duties as assigned
9 l4 a, F2 X9 A  X9 x3 N0 ]•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
, u  C, J+ a* X$ C% e5 ?•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
$ R0 }2 C, Z* F! F•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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' o% Y. q# y$ H( T- GQualifications:
: Y+ }4 ]0 Q5 o2 }/ F; u" y•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
+ }2 ~5 ^1 f6 G+ J•        Demonstrate workplace maturity and professionalism
; k  g6 o* X0 \•        Ability to work well under minimal supervision

7 u  P: q  k5 T) ~Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.