[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
6 b$ c1 g$ g) H  i% ]# fPosition Title:  Receptionist/Immigrant Services Worker
/ W5 i3 Q9 m$ p, |9 R! oHours of Work: Part-time (21 hours per week)

+ Q/ P! V- U. U# ^Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
0 s5 c0 m. `9 v•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
+ R  t" K: X# h% C) f( q; L•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
& a+ R2 j" _' K  e. m. _: A& |1 J•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
" g! u" L8 Z" l8 W4 i6 {2 Q6 H•        Attend meeting and training to stay current on immigrant settlement matters
. G; @1 k3 L  V$ ~•        Maintain front counter service files
: U* f4 z& b  M- C& A! O•        Perform general office duties as assigned
5 g" r+ F7 e9 _8 X% {* X- |•        Report to ISP Program Manager

0 ^7 n3 k6 W2 x0 P( I$ {Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
- q3 P9 f. T$ Q& k! M•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
2 I5 h5 j4 _  h6 v: o0 B•        Ability to work with newcomers and general clients
7 ]1 v1 p! j% A6 q( g, W0 }•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
7 f/ _8 W3 M. V$ [•        Sensitive to the needs of immigrants with multicultural backgrounds
3 r" \1 c9 l+ ~; L8 X•        Ability to work effectively in a fast paced office environment
/ e# z* w9 q: i: w•        Knowledge of immigrant services
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Qualifications:
( [+ z" f) h2 u) C/ A; i8 N' I•        2-4 years of office and clerical experience
, [9 T. C1 n$ s  x& N/ s•        Receptionist or customer service experience in a fast paced environment
7 c0 H" ^9 ]/ [, L6 L•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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* _$ \$ l; k. h5 Z, |' ?Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.