[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
2 L. \6 y. p: o& c: J; i0 RHours of Work: Part-time (21 hours per week)

% c/ o! T$ a1 s# p1 {  {1 M$ ?/ nPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
* y6 ^" g: i# M/ @& @•        Answer incoming calls and route calls to appropriate person
) I( ^6 {7 A  Z' {/ V. A•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
2 b& p: a% q" `& B•        Perform general clerical functions such as photocopying and faxing documents
. D: g) I6 S$ G2 K0 E•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
- V$ z2 Y: P' z8 x+ \7 U•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
( O% L: C! ?5 n5 Y1 M•        Maintain front counter service files
1 L, Z' p0 u' b•        Perform general office duties as assigned
( O$ ?6 H$ T6 {! D9 [9 M# B. ^0 b•        Report to ISP Program Manager
% X. D0 m; P8 y: l& t
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
: L& G! j& @8 L. D" g•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
8 |- S) i9 ~  j•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
' o% v0 n+ X; p- m•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
6 `! |2 n6 R0 B% l•        Receptionist or customer service experience in a fast paced environment
( D. o5 r  \6 S( W" j" p•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
  I' F! Q  t0 _+ c6 |' o
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
4 M# I" P9 Q* n5 T3 L  j" M
0 T' |3 i+ l- U1 [3 V4 CNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.