[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
& u0 f$ a9 b- B6 n1 BHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
- u! U# s$ h; ]0 M! J, `•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
& z, f6 D. F4 p% o# q•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
) p5 K& l* Z6 x% O- L•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
% u# f( W+ v( ~) G3 ^•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
& i% A0 R, p, }: e" W•        Maintain front counter service files
, u5 |- c$ W( V" u6 Q: h•        Perform general office duties as assigned
5 H; i2 t: r6 M2 V: m7 U2 t•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
5 [& \. z9 D2 o# J* ?6 L•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& f& D/ d* O* Y$ C7 j' @: N3 t•        Microsoft Office operation skills- Excel, Word, Outlook
0 q7 i* i. v  E' L  ?•        Ability to address multi-task and set priority appropriately
8 b$ Z3 K4 ]& v, K•        Sensitive to the needs of immigrants with multicultural backgrounds
( K3 W0 y+ h7 W/ m$ A& W# _•        Ability to work effectively in a fast paced office environment
+ O' e3 q; E  b•        Knowledge of immigrant services
, z$ Q  L' h2 X! X/ z& E
( [1 {* W- W8 w. H5 mQualifications:
•        2-4 years of office and clerical experience
( G3 T$ A* L+ _" T) R( |. S•        Receptionist or customer service experience in a fast paced environment
& G( T8 t. E, x; i5 D7 o•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

! F  G7 \/ R: B9 b5 i) [" [" ]$ ?Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.