[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

6 {6 p8 ~0 `: l6 MJob Description
( |6 X* W$ o0 @2 DPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
) I# ?' X: U* l) aWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
: p# |: o  q/ p4 c, ?, O# b•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
' x; N4 |0 U5 E: S•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 r0 i. _" B: L3 Y7 O•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
* u% E5 {$ ]& T3 }2 M+ J•        Attend meeting and training to stay current on immigrant settlement matters
9 F3 C2 U7 X- e  R- `9 G: @' d•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

+ R, O( s3 _" ~; H' ]Knowledge, Skills and Abilities Required:
  P7 M0 @0 l* Y& V7 U- m•        Excellent communication (verbal and listening) on phone and in person
) k4 n* c' C5 Q" J2 P4 L2 x•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
3 U  r( Z2 z) |$ F  K/ ?4 }1 Y•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
9 i% K6 ~! z2 w) ~7 I( z•        Ability to work effectively in a fast paced office environment
' g% N, O0 F4 w. k•        Knowledge of immigrant services

Qualifications:
3 @1 i' ~9 u3 f% @$ R•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
3 ]+ U% G! v9 S9 ~•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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9 _* J/ S! y: E0 j! j" hPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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4 i7 B9 _2 Y5 I( ?) B8 dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.