[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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  x2 S+ m% l' ^1 ]5 \( g6 QJob Description
  `& Z8 p: o# [$ H/ a3 kPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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/ K% m0 _  z+ j- K* gPosition Summary:
! D! W- K- m  ~% B- {' hWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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- a4 _3 M: b" `9 [Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
  b- ~  c, C; Y7 G•        Take and deliver messages to the staff of ASSIST
) j  X( B. V( ^•        Welcome clients and direct them appropriately
/ H* f6 O+ F. d" k6 e. f, ^/ o4 ~% B•        Order and maintain office supplies for the front counter
! `$ d9 v* t+ Y' t•        Perform general clerical functions such as photocopying and faxing documents
8 i# n( h! ~7 d+ O" B, P•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
. T. T$ E1 O" X•        Assist the ISP team in reminding clients to appointments of workshops or other events
. X# k# N# }7 {9 N! D/ S! ^6 s•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
8 H5 W8 W% d; N5 J9 X•        Perform general office duties as assigned
! ^8 B; h! R$ y% t1 B$ w•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
) A0 [5 A- O, H  C* q" i' L( Y# b8 i•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
: N9 u$ A/ ^; N5 n( h" v* i•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
' X. ~; s9 B3 J8 Z3 N+ y•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
2 z$ I: H# N( G$ x; U•        Knowledge of immigrant services
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& R" {* P! u4 [) h9 u' QQualifications:
•        2-4 years of office and clerical experience
5 W& H, N# n5 M8 B•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.