[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
' u+ s9 @5 O+ W+ t
3 H/ b& X4 t/ O; j2 C! k9 lJob Description
! l* w9 [. T" [0 l8 OPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
& }7 C" X; g: ^3 ]8 A. s/ pWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
/ j0 Y2 d$ U  @$ y
# ^/ |& n. u7 _; L& U3 D, GKey Responsibilities:
9 o+ ~/ Z7 a3 h•        Answer incoming calls and route calls to appropriate person
2 S4 W8 _0 L) ^; O" I•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
, W# u) J7 i% _; a: L* v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( `# {! ]3 a9 `: F& I•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
# L: C- J# w- k0 l•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
2 H* K0 m1 N! \. L$ `0 G4 G# N! F
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
6 _4 N6 |3 t. U# [•        Ability to work with newcomers and general clients
/ Z* E) w  y! X( D# U  G•        Microsoft Office operation skills- Excel, Word, Outlook
  P6 O$ Q  m) W' L  `•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
$ m3 i3 ~9 i1 A1 N7 j•        Ability to work effectively in a fast paced office environment
( ^0 o% V2 V* f4 k% {# g. {* U6 p•        Knowledge of immigrant services
7 G. @" u" ~6 L% c# H; c( E
Qualifications:
•        2-4 years of office and clerical experience
8 T) O7 A: i" Y  A( L( W•        Receptionist or customer service experience in a fast paced environment
% h6 T1 j' M' c•        Demonstrate workplace maturity and professionalism
; r3 C3 n% R% H" _3 \9 C8 u•        Ability to work well under minimal supervision

3 c) J( ~8 n# O$ b( g* }Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

$ c* D# Q4 f1 `  M1 rNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.