Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

: D4 ?: Y' `- s' r. X9 ]Job Description
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6 \) y% r' _) Y: JPosition Title:  Receptionist/Immigrant Services Worker
  m* ^. \$ d" I! cHours of Work: Part-time (10 hours per week)

, U7 u9 o8 |) y6 y5 qPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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4 k! h! z  B; C. qKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
" D+ Q. Q3 V0 O: V; b" {1 b•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
+ K' |" W  D% }2 d$ d•        Order and maintain office supplies for the front counter
" J1 h  L2 V) c9 p  s•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
) `! J3 U: R: _3 S8 j•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
' Z0 Z2 d2 A' ~; y  L3 ^•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
; J& R( X: O- j•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
4 T; \! J( P' D7 p: @% [& V•        Report to ISP Program Manager
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6 \* G0 [6 ^$ N4 A7 uKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
9 |1 h3 g' N- E1 A•        Fluent in Mandarin and Cantonese as an asset
' n( i& @! U8 h# a•        Good English writing and oral communication skills
" w7 p1 o# h# R/ |2 Q3 _* ]•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
* c; ?8 F2 U7 R4 p) W$ @  T; l•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
: [: c* S$ l% T2 F0 {! c2 YQualifications:
( P4 v% m) Z7 X+ X+ E•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ Y3 _" |. _" O/ P•        Demonstrate workplace maturity and professionalism
- P/ |% E' j/ I, n5 L•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
( F; {: X9 l( m) h$ {Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
6 K+ M2 v3 U( X' S" w谢谢大家。