Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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/ |$ `. s' w6 C( d' r5 M4 I/ ^# A( pJob Description

% Z9 q9 N1 r. _( k) rPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
7 M# Y2 r! v. L: q! \+ z•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
8 O3 `# ~9 o6 F1 V' v$ o/ ?•        Welcome clients and direct them appropriately
2 F6 ~8 C  B9 a; E2 P; S9 N, B•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
% s3 [( }' f9 J* I8 J•        Perform general clerical functions such as photocopying and faxing documents
8 c% K/ p( X, u6 ]8 @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
5 h$ ?. U, W4 A8 K- G* z5 q•        Assist the ISP team in reminding clients to appointments of workshops or other events
( v" _  v( N4 T•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
" ~/ ^% m) e6 z6 q3 K( w•        Report to ISP Program Manager
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# D4 w$ h/ ^- g- c% gKnowledge, Skills and Abilities Required:
# ~3 Z& G$ c8 J•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
/ b0 ^, z' W2 X7 K2 b. S•        Good English writing and oral communication skills
) }7 \* N5 b6 a6 {  J7 {; d* L$ I•        Ability to work with newcomers and general clients
( @$ B! C: k$ x" F! T5 z•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
& y7 ^2 [9 r) T•        Sensitive to the needs of immigrants with multicultural backgrounds
3 r! e& m) c& H/ j  \' W/ S# s•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
; e& b( n, M2 \. d1 W. `Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
. R: P1 J* z2 _+ g* B; ?+ l•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


8 U3 c. U8 T& Z) J, l1 Z# W" Z) MPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
* V' S4 w% p" {& pNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
$ p+ t6 I3 L, @- L9 d谢谢大家。