Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

4 P0 S  w. R% c0 wJob Description

+ x) t- d$ i& \Position Title:  Receptionist/Immigrant Services Worker
; m3 t6 v$ A: hHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

9 q9 H9 T' q* G$ VKey Responsibilities:
6 X( B3 X- i! t1 @3 _•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! q/ ?, f* f. y* |6 U/ g; i•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
) \, t- t- ^. I& z- @•        Maintain front counter service files
•        Perform general office duties as assigned
! \1 L5 D4 d# [•        Report to ISP Program Manager
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3 P5 G" {/ M0 n. IKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
$ c8 ^' I) [* ^  }•        Fluent in Mandarin and Cantonese as an asset
* T0 s4 \+ h( v+ I& P- }•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
% w& ]  K# M! E- g1 f8 c5 s1 v•        Microsoft Office operation skills- Excel, Word, Outlook
# i$ a- J. v3 F% R  C. u•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
( x9 a5 ]+ K, x  p•        Ability to work effectively in a fast paced office environment
9 F; B# l9 b- G; F•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ ?/ }+ d& q; d" I•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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; F3 A- M/ `+ APlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. B8 Q* g7 G6 F' KNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。