Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

1 j4 J3 S4 P* R9 z7 h+ _' h" ?Job Description
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7 Q* w6 \3 y4 D2 g: G2 C! c( CPosition Title:  Receptionist/Immigrant Services Worker
# g- F& ^# _2 P; X! \Hours of Work: Part-time (10 hours per week)
6 F$ c. ^) c3 i4 X" u' s! \9 I, o
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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: J  a7 Y8 a; R& c" ?Key Responsibilities:
  u0 [& ?! {9 F8 |7 E& O( m•        Answer incoming calls and route calls to appropriate person
) y- _" T, t3 d4 x  d•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( F3 J5 C9 u* I2 Z( \& A4 I7 r•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
, h* Z" E7 l8 @9 Z2 ?; |•        Perform general clerical functions such as photocopying and faxing documents
0 y( X' ]6 h' ?% a' c* F5 l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
0 `: i7 }8 m  ]+ F•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
( ]. g; f! w: d0 e•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
5 t# ~- J/ A( g/ w•        Fluent in Mandarin and Cantonese as an asset
. d& \; Y* O  p•        Good English writing and oral communication skills
. ^8 _6 j/ D1 H•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
. u, Z# i  a+ k! }•        Ability to address multi-task and set priority appropriately
# d. z0 H2 r6 \4 l4 u•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
6 e1 b$ |1 t' V' B•        Receptionist or customer service experience in a fast paced environment
4 R0 e5 V; h2 Z& D" z+ y3 n! Z; d•        Demonstrate workplace maturity and professionalism
  \3 V) K8 G2 d3 c•        Ability to work well under minimal supervision
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/ D# C; c6 e% oPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。