Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

0 G; j2 c$ ?: |9 W4 AJob Description
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' r3 Y% t: b1 Q9 k; w0 E0 w' GPosition Title:  Receptionist/Immigrant Services Worker
1 }+ j1 q% g6 a% V# HHours of Work: Part-time (10 hours per week)

, l2 e0 X' }0 E/ T3 [* jPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
$ C+ M" E+ |: @, T; X# z# z•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
# K7 E/ @: M) _' t( r! y•        Welcome clients and direct them appropriately
, F2 `) R7 J1 Z. a/ [•        Order and maintain office supplies for the front counter
5 e" c5 ?9 o  h•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
! a' _8 l3 j3 H/ S  n3 Z•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
7 [; `7 t7 w# j8 m8 x•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
+ i' l# M- a- U( `•        Report to ISP Program Manager
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4 a0 |( K4 W+ v: O' i7 DKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
* L* @- `7 z$ ^0 z•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
$ o) t4 v, M% v•        Sensitive to the needs of immigrants with multicultural backgrounds
/ l7 E3 b  t3 V& N0 h% @/ c( S3 T•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
4 ]) \! H% }' fQualifications:
, p+ M& |( }2 O2 @$ ?2 P# ~* R& e•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
* t6 T, v/ R3 kNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
3 `, E; i; Y& r/ ^( N1 U( r* u谢谢大家。