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[招聘信息] Receptionist/Immigrant Services Worker(Part-time)

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发表于 2011-10-18 15:07 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre
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Job Description! S8 e/ H* e( m" C, e6 u2 _) y8 T+ O

2 Y1 z- D. z0 i9 b2 K9 U2 o: u3 fPosition Title:  Receptionist/Immigrant Services Worker
8 W9 a1 N2 k& _" U  z! HHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
2 O8 n+ S- j7 b•        Answer incoming calls and route calls to appropriate person
' I- S5 v; d5 r, c# ^•        Take and deliver messages to the staff of ASSIST
8 \& Z* `, H2 y, P: U•        Welcome clients and direct them appropriately
/ p" b# E/ x9 Z5 I2 J5 j•        Order and maintain office supplies for the front counter
# T3 @7 I/ B8 }+ s) C•        Oversee the front counter when other front counter staff are on holiday or in trainings8 k( e- S* x1 x$ t2 |  x5 S
•        Perform general clerical functions such as photocopying and faxing documents/ P$ Y: j2 t. f5 O$ b( m
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker% V/ U6 P# j, C5 z( @5 b
•        Maintain and update the information boards with upcoming events: r; {% a( r$ N, U: G5 k
•        Assist the ISP team in reminding clients to appointments of workshops or other events! S8 J6 R( E4 f1 P! G, {5 T; y
•        Keep the reception area tidy and clean/ m5 b! c# _' Q; P
•        Attend meeting and training to stay current on immigrant settlement matters' o) L" Z( H: r  L6 c
•        Maintain front counter service files( Y, e$ f3 Y8 d7 w* q" Q
•        Perform general office duties as assigned9 K; S1 V6 e3 u. }8 x
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:$ G* \& c0 i0 {, f. M0 F! u
•        Excellent communication (verbal and listening) on phone and in person
7 M' ^+ v" D0 K•        Fluent in Mandarin and Cantonese as an asset
& h/ `% I) X/ _1 [5 h  j•        Good English writing and oral communication skills
2 c; ?( Y* W7 x* @9 Z& N; _. a. y•        Ability to work with newcomers and general clients5 e7 _% Y# r) ]5 `; K! Q8 k
•        Microsoft Office operation skills- Excel, Word, Outlook
9 Z4 f7 z. M$ @% a3 \3 q1 E! D•        Ability to address multi-task and set priority appropriately ( J2 t8 D( f3 E$ z" G* o/ c  d% D
•        Sensitive to the needs of immigrants with multicultural backgrounds
$ }1 n3 `: L! M7 d4 c•        Ability to work effectively in a fast paced office environment, ^; V5 I/ X! U2 B3 ^
•        Knowledge of immigrant services
1 G1 [% Y  o1 z7 z$ SQualifications:: e+ _7 B0 k3 M
•        2-4 years of office and clerical experience
' E) q( W: a- h* h•        Receptionist or customer service experience in a fast paced environment
$ Q* @) h6 G1 b( L. M+ W8 @•        Demonstrate workplace maturity and professionalism  e- `5 d8 q% w; f4 L
•        Ability to work well under minimal supervision, p" f3 c# j* v

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8 ?' K0 C! @6 g) V: r  dPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
( U/ I/ @( r- INote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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 楼主| 发表于 2011-10-31 09:21 | 显示全部楼层
已经招到人了。
/ X% u0 k/ \& e( O  N6 O# z谢谢大家。
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