Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

7 m  M+ V+ F( a5 @% j# tPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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6 r$ G. n5 L- ?2 h5 ^Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
3 _6 {/ i9 S! h8 l! q•        Take and deliver messages to the staff of ASSIST
' h, _- h3 q! E  i' t' b•        Welcome clients and direct them appropriately
- {( c/ [; t0 {•        Order and maintain office supplies for the front counter
# w" s. @4 L0 V, E•        Oversee the front counter when other front counter staff are on holiday or in trainings
  z7 J; K) J6 m•        Perform general clerical functions such as photocopying and faxing documents
- P2 ]* A, S1 z, ~5 {0 E" p$ I•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
) M1 n4 R3 a! L- E4 `, M•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
3 }( [( f. p1 @, k- ^. L•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

1 y3 h$ t' G  d( [Knowledge, Skills and Abilities Required:
0 q  a  i+ y) Q) T1 s9 k8 I, U( P•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
. I7 t* G  @( s7 S•        Good English writing and oral communication skills
  u1 g) s! t" B' s$ n•        Ability to work with newcomers and general clients
) a0 L  Q* h3 Q3 f' U9 x•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
; c3 W! ~! U& \# j- D, p0 Y•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
8 F. K' R& _% f0 e  wQualifications:
•        2-4 years of office and clerical experience
" r% ~- w" \3 W: T' C) k6 U# J•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
$ H' m) C1 H( c, y+ d  v9 oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。