Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

2 Y1 z- D. z0 i9 b2 K9 U2 o: u3 fPosition Title:  Receptionist/Immigrant Services Worker
8 W9 a1 N2 k& _" U  z! HHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
2 O8 n+ S- j7 b•        Answer incoming calls and route calls to appropriate person
' I- S5 v; d5 r, c# ^•        Take and deliver messages to the staff of ASSIST
8 \& Z* `, H2 y, P: U•        Welcome clients and direct them appropriately
/ p" b# E/ x9 Z5 I2 J5 j•        Order and maintain office supplies for the front counter
# T3 @7 I/ B8 }+ s) C•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
7 M' ^+ v" D0 K•        Fluent in Mandarin and Cantonese as an asset
& h/ `% I) X/ _1 [5 h  j•        Good English writing and oral communication skills
2 c; ?( Y* W7 x* @9 Z& N; _. a. y•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
9 Z4 f7 z. M$ @% a3 \3 q1 E! D•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
$ }1 n3 `: L! M7 d4 c•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
1 G1 [% Y  o1 z7 z$ SQualifications:
•        2-4 years of office and clerical experience
' E) q( W: a- h* h•        Receptionist or customer service experience in a fast paced environment
$ Q* @) h6 G1 b( L. M+ W8 @•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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8 ?' K0 C! @6 g) V: r  dPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
( U/ I/ @( r- INote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
/ X% u0 k/ \& e( O  N6 O# z谢谢大家。