Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
5 A# D7 ]1 C( [+ x1 a+ g
Job Description
1 y1 H$ v" e7 g0 E
) j% o6 ]6 {6 f# qPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

1 I" K( ^7 I4 aPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
) Z% e0 j6 ]9 }7 s•        Take and deliver messages to the staff of ASSIST
) F, N( {" }) c7 y: T7 Z$ D•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
$ X& q% N. `/ C- M# R! [•        Perform general clerical functions such as photocopying and faxing documents
/ @* J# e; b6 Q8 c9 L" c•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
2 V* v& y* [- L6 c' o: C•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ U( I5 ]  u3 D2 t! d& H•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
0 {& C& \: M+ Q# I! k7 S•        Maintain front counter service files
•        Perform general office duties as assigned
! L9 a% q# U( G•        Report to ISP Program Manager

2 p9 X# C" `8 TKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 T. ~5 f- c6 ~& m•        Good English writing and oral communication skills
: n* r7 K8 E' h- B0 s( w•        Ability to work with newcomers and general clients
; G  |' Z$ A" M- X8 `$ @0 m' B& P•        Microsoft Office operation skills- Excel, Word, Outlook
. p% F: u3 W: r1 q- |( `* W, S•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
4 K1 _: a1 X. J: J& a•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
5 g* c8 E& V) X6 N•        Receptionist or customer service experience in a fast paced environment
: H- A- R+ [/ [+ s# N/ r•        Demonstrate workplace maturity and professionalism
7 U7 b. U2 B  B' M5 R•        Ability to work well under minimal supervision


* M& B3 K# d$ _" z! N5 {Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
: N8 f; e1 W( }0 H+ V1 C- ^Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。