Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
5 l. g6 B( W& p$ r6 zRole/Function:
4 w4 C' y8 l# r6 a9 GThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
/ s1 |1 q* p( L& n, Urelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
7 a: s; w2 \6 e( m8 k) k/ _1 XResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
+ b( D2 Y$ ?! @! o7 ?9 M: v1 @· Collect payments for cash account orders;
+ a: ]& m# D& j7 U· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
4 d  l; n( D  C. P( c· Maintain customer data and update changes to existing accounts in the corporate
database;
! m5 W7 r; ]1 H  J' |# F· Address client inquiries regarding status of orders, payment, refunds, etc;
, ^2 _" [& e% [% N0 @· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
* l: c6 U8 W/ M5 B- ulasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
- y2 u4 J( u" r; N  _· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
8 r* `- r0 X; D; {, z& B$ @  J· Competitive salary packages;
· Excellent training programs;
$ R8 d* ^4 `2 s2 o3 t+ G; a. p· Opportunity for advancement;
6 o( X  m" u( ~7 \4 P( a· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
) p" }5 D  f: n8 R% c7 DTO APPLY:
# j5 r) x% ^1 K% y( |1 KKaycan Ltd.
6 B! A: A; s) }1 i. Q4 _( lc/o Human Resources
& D' d* B  J# i8 [; h- |( q6 C' tFax: 514-694-2674
! ~) n* h( ^4 v' X: z7 OEmail; careers@kaycan.com
Web: www.kaycan.com.