Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
  |! {! [$ \# R) V1 dThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
. l  Y* d# w$ Prelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
5 H1 w- B1 ^' ~1 b" g( }· Respond to customer inquiries through inbound calls and busy walk-in traffic;
% z0 Y/ v; J' e) l& ^· Verify pricing and availability of product;
9 Y; _# z# B, s· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
+ ~: N" }" g, |5 v/ h· Collect payments for cash account orders;
1 c# A8 |  K4 ]# d2 V7 U· Investigate and troubleshoot customer service issues;
; h9 ?4 V! s  u, W. w· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
4 A( A3 R( g3 H- D( N4 vdatabase;
1 V- q- c6 c- t) G( Y" t6 \· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
3 ^& |) {& f" ]/ j1 U· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
& L2 ?" @; y7 ?2 ?· Exceptional verbal and written communication skills;
4 v, |1 n2 M7 X+ ]$ `7 U· Strong problem identification and resolution skills;
5 K% O4 `* D( |- G· Computer literate; knowledge of Oracle 12i database (an asset);
. n( C) E9 B0 z# ^· Excellent organizational skills;
! c% b' |& F- B. ^3 w% \# O9 L, s3 z· Enjoys working in a fast-paced environment;
We offer:
' D) [3 }: P* U1 N7 I$ ~; B3 x# D, `· Competitive salary packages;
' a1 Y3 g/ E; E  p# c1 W· Excellent training programs;
1 v" y4 W2 Y2 N% a, C% R· Opportunity for advancement;
, t* X7 R  H( {& f: Q' v+ l· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
  ?+ g) Y1 f8 [8 @. P· Stimulating work environment.
- D/ B0 K- y0 m2 H4 A2 CTO APPLY:
* p+ Q- u, J, pKaycan Ltd.
$ x' F6 K) x/ C2 U1 G( Gc/o Human Resources
( \: w& ?$ C6 W% G" ~( b% H3 mFax: 514-694-2674
6 Z) a3 i! i/ eEmail; careers@kaycan.com
8 z! L) ]/ [+ g. y8 F$ x/ @- b: lWeb: www.kaycan.com.