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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
$ ~* E: F0 Y* F- M8 Vimmediate career opportunity for the following position at its Edmonton branch.
; t7 L/ g/ g9 X* bRole/Function:
9 z. n7 A; G7 e F; IThe Customer Service Representative is responsible for responding to client inquiries both in$ T+ C. S+ Z. x* f
person and over the telephone while supporting the sales team by building and maintaining- O* F) T3 W0 w2 Y" q" x
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
9 X0 f! F+ l' |3 B7 h8 Jclient demands are key components of this position.9 X# P: l7 O) K5 e0 T
Responsibilities:2 G6 b/ O( u% X, g5 |6 a7 f1 Y; N
· Respond to customer inquiries through inbound calls and busy walk-in traffic;! ?! X& `+ t7 d t! `9 ]1 s5 ~- s
· Verify pricing and availability of product;7 @, |6 `6 H# \0 Q
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
5 E" P2 ?( Y/ x: {& h· Prepare and process invoices in accordance with standard procedure;
& ^$ p9 M' b# |" g) h( W* R· Collect payments for cash account orders;+ k! M; U) A0 D# I2 j/ d d
· Investigate and troubleshoot customer service issues;% r' W3 M0 U; }5 F, v1 f+ @: u4 o
· Process special materials orders in accordance with standard procedures;
# @! \ ~) l- c7 u& E· Maintain customer data and update changes to existing accounts in the corporate; [, R& {; t' Q! }
database;
3 W2 ]6 `* s: g5 S3 m3 [3 E% a· Address client inquiries regarding status of orders, payment, refunds, etc;
5 ?3 ]! L+ q- d2 G+ a· Forward customer leads to appropriate sales personnel; K8 _7 J& y" {" a0 ?
· Actively participate in semi-annual physical inventory count;8 z* R% @! P- t9 c- p" S1 u5 P( T
Qualifications/Requirements:
% g% k3 e' [5 X3 l' ^% {+ E% y· Strong team player with excellent customer service skills and able to build and maintain
7 q, E* `" ]' D- a: x1 C# ^lasting relationships with customers;
/ l# ~4 E1 P7 w, N0 o6 z+ g* |· 3-5 years experience in a similar role;8 `$ ~, N2 K) c5 _* ^$ j! [
· Exceptional verbal and written communication skills;/ I; Z! P8 _$ }$ ?8 D' _1 k1 c8 v. R
· Strong problem identification and resolution skills;+ Y6 u$ e& i- y
· Computer literate; knowledge of Oracle 12i database (an asset);
7 P) h6 o6 h; j N' ]· Excellent organizational skills;
7 m5 }" g2 X$ \' W· Enjoys working in a fast-paced environment;7 i4 Q5 q# Y0 U" ^4 `
We offer:" b' R0 \& G, X1 X' l4 ^- y
· Competitive salary packages;
- q* i7 S/ }. E" b6 S; X· Excellent training programs;
8 N- ]4 L6 m3 h1 \; E· Opportunity for advancement;+ u. m# \% W) O5 ]
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
1 d! X) \* ]: w* S( a- J( t· Stimulating work environment.
) }; Q0 ^- y ITO APPLY:
4 i* T$ D! M8 o+ mKaycan Ltd.
- X' p @0 l4 W$ l0 Nc/o Human Resources
& n# U/ t# j3 o6 K7 L+ I/ B) X, zFax: 514-694-2674
, A3 ~( P# I& w5 A2 V# [8 fEmail; careers@kaycan.com- g$ j+ N! I3 w, N
Web: www.kaycan.com. |
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