Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
/ L0 q% c& \( Y" simmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
, p1 a+ R2 [5 N4 xThe Customer Service Representative is responsible for responding to client inquiries both in
8 V5 Z% {: O, N' Q& fperson and over the telephone while supporting the sales team by building and maintaining
* O8 n4 E" g  s2 frelationships with existing customers. Integrity, vision, professionalism and the passion to meet
  V2 X: F; l* k, o5 Lclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
7 q1 d* N) s1 ~2 o4 ]! Q· Verify pricing and availability of product;
, v  O5 M1 y1 U7 i" j· Supply and inform clients of pricing, credit terms as well as entering orders in system;
9 n! o' B- |2 O% }) r1 Z· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
% q, _! Q( N' y- u  Q) y; i+ d# _* n· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
3 o0 C5 }% H( {( c· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
' e/ }# V; w! yQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
# z$ Z5 e- N* m/ V- ]( Z  P2 Jlasting relationships with customers;
1 t9 h0 j$ V% a8 p· 3-5 years experience in a similar role;
: D1 I8 Z" ^$ o) ?1 S) R$ N1 x9 t5 i· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
5 S- c, Z7 d! o( ?1 V6 v· Competitive salary packages;
7 }- f/ D5 W! z$ \, g! m· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
9 l5 s( y$ }0 G' _* @! K5 c· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
) L" R' H  i( Cc/o Human Resources
Fax: 514-694-2674
0 f6 \" L# N9 w, c2 ^8 OEmail; careers@kaycan.com
Web: www.kaycan.com.