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[招聘信息] Customer Service Representative (CSR)

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发表于 2011-9-15 12:41 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
/ L0 q% c& \( Y" simmediate career opportunity for the following position at its Edmonton branch.7 `# j7 a6 T1 [6 s9 x
Role/Function:
, p1 a+ R2 [5 N4 xThe Customer Service Representative is responsible for responding to client inquiries both in
8 V5 Z% {: O, N' Q& fperson and over the telephone while supporting the sales team by building and maintaining
* O8 n4 E" g  s2 frelationships with existing customers. Integrity, vision, professionalism and the passion to meet
  V2 X: F; l* k, o5 Lclient demands are key components of this position.5 b! Q5 A* @" t: D/ S+ l5 \
Responsibilities:) z/ i$ e3 a, Z
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
7 q1 d* N) s1 ~2 o4 ]! Q· Verify pricing and availability of product;
, v  O5 M1 y1 U7 i" j· Supply and inform clients of pricing, credit terms as well as entering orders in system;
9 n! o' B- |2 O% }) r1 Z· Prepare and process invoices in accordance with standard procedure;# e( Y+ ^" u/ R
· Collect payments for cash account orders;9 |6 h( ]3 U3 R+ J- I
· Investigate and troubleshoot customer service issues;
% q, _! Q( N' y- u  Q) y; i+ d# _* n· Process special materials orders in accordance with standard procedures;! Q* J+ j+ E9 w5 e% C
· Maintain customer data and update changes to existing accounts in the corporate4 {' F% \+ S. g* x. m
database;& K/ _5 W) B/ L7 R- K% ?9 V7 D' }
· Address client inquiries regarding status of orders, payment, refunds, etc;
3 o0 C5 }% H( {( c· Forward customer leads to appropriate sales personnel;/ P/ H, o) x( T7 Q
· Actively participate in semi-annual physical inventory count;
' e/ }# V; w! yQualifications/Requirements:0 I. c& i- B* [- C; V; N! J1 n
· Strong team player with excellent customer service skills and able to build and maintain
# z$ Z5 e- N* m/ V- ]( Z  P2 Jlasting relationships with customers;
1 t9 h0 j$ V% a8 p· 3-5 years experience in a similar role;
: D1 I8 Z" ^$ o) ?1 S) R$ N1 x9 t5 i· Exceptional verbal and written communication skills;) w% m8 ^6 c/ B4 {( h
· Strong problem identification and resolution skills;3 i: W2 I1 r! y4 Z
· Computer literate; knowledge of Oracle 12i database (an asset);/ o& p" |) g0 _5 {& t
· Excellent organizational skills;& X. }1 S* W( {  ?  t: p
· Enjoys working in a fast-paced environment;* w, K5 ~9 \' q+ V
We offer:
5 S- c, Z7 d! o( ?1 V6 v· Competitive salary packages;
7 }- f/ D5 W! z$ \, g! m· Excellent training programs;. P' \; v3 K3 j, ]! U4 H
· Opportunity for advancement;2 M1 i! _& L- |6 P* L. I
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
9 l5 s( y$ }0 G' _* @! K5 c· Stimulating work environment.. z' |( Z1 E0 j+ r3 Z- t8 _$ A
TO APPLY:, b# G; Y/ Y6 X* a) h
Kaycan Ltd.
) L" R' H  i( Cc/o Human Resources0 O3 W( A5 e3 w% I4 s3 |
Fax: 514-694-2674
0 f6 \" L# N9 w, c2 ^8 OEmail; careers@kaycan.com6 V  J9 u4 @* N. H6 o# i9 i
Web: www.kaycan.com.
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