Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
7 f2 x8 ~& z: V; T2 Hassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
9 u! I- r3 A* d( d. k+ u; P
Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
Job Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton

DESCRIPTION

$ e5 v/ v; [& H2 M7 [7 w+ \AMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
2 Y% H; ^; C9 M! d9 Z(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
Shift Differential: additional $0.80 per hour for hours worked on
& H/ ~4 j* V7 sSaturday, and $0.96 per hour for hours worked after 5:00 pm.

- w5 {/ W1 j# q' n$ Y; O; H: J
The Level II – Call Centre Representative assists customers by
5 D, }( c- ], S6 Sresponding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
4 z+ m/ G- p2 C6 _' ^delivering
excellent customer services by focusing on first call resolution.



- F: \* g9 u, ]7 j  i1 w- F$ y2 XThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
7 _- g7 P6 p  Q" ^& ]4 ?Saturday
" V% ?7 H6 n' C% Q8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
for
0 `6 j2 T' z- N9 {, E# Sscheduling purposes. Work schedule will fluctuate.
. x4 i9 g2 j( G3 C7 g& I1 p
4 x, K1 t  [% h, S: A* l; |

5 Z8 f2 G- L/ y" _, L) `' \This position is administered under the Canadian Energy Workers
% G! a# g1 L' Y9 W0 d# g) X6 dAssociation
' [0 g8 ]& u" U! ICollective Agreement, Job Posting provisions.

RESPONSIBILITIES
1 f9 {) J' d* k7 O  _+ O* R
- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
) l, k) f/ G) @account/service
inquires.
- Solve a wide range of customer issues in a dynamic, high volume
and
7 |* F/ S# `3 g( S1 n; B1 Afast-paced environment using initiative, creativity and
$ P3 ~+ s/ {" X7 p8 N. wdecision-making
0 {' l2 |3 v  H2 u9 Rskills.
- Up sell, Cross sell and retain customers is mandatory.
) x4 e7 F) `0 i: |+ T6 C) H- Provide information to customers relating to energy management.
  K+ ~- b3 b1 q$ ?! I* e: p- Calculate customer bills by performing complex rate calculations
while
  J& m# S' {0 J% y' \using a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
* _, s: p, r0 v1 x- Defuse potentially unproductive interactions with irate
+ A6 J' N& {4 M7 K7 |customers.
5 ]3 d( g4 E  ]0 ~- Respond to emergency customer service calls in potentially
- n8 K! I" X- D, ^! Rlife-threatening situations.
- Work with minimum supervision.
9 \4 x  w3 h! x- Understand and abide by governing legislation, codes and
compliance
- Z' Y& _. s, X1 j5 ~plan.

QUALIFICATIONS

" b& ]+ \; l' e' v2 @9 P- Grade 12 Diploma or equivalent (applicants will be required to
# G4 v+ W: w2 Q$ Y5 ]: v8 `provide
7 @4 G0 ?- D3 D2 Nproof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
' `& ?' v- M4 u$ T: p  w  y- Proficient keyboarding skills.
% n, f& `1 k' J! a- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
3 s# u# r3 O( e- Effective professional written and English verbal communication
skills.
0 I9 Y  i0 D1 p8 N' r% f- b- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
environment!
- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
confidential information.
: A6 I' ^5 O# T% v- Clear Criminal Record Check.
$ ]4 R& I/ i; Z6 I
# {1 _; a& n  }; _( W2 TGood luck,
5 O+ U! a/ p% p* ?! l6 c: W
Karuna Bhavsar

Welcome Centre
Supporting Aspirations Connecting Dots

, n3 i6 b# x" M! G* P. y#335,TowerII
' J+ c6 v5 f7 V) H4 \! _9 x: SMillbourn Market Mall
* S5 N' _( Q- h( G7609-Millwoods Road
Edmonton,AB T6K 3L6
4 B2 D' p6 J4 l  ~Phone # 780-462-6924
4 h8 C. [0 W! `! ~& c4 x  U; \Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真