Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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3 ?0 G2 d3 i$ m/ @6 sThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

5 U; B& {1 \5 w4 l6 RReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
/ ]4 O& e9 n) T+ G; {1 |•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
8 F8 y% b* K0 Q+ }9 w$ F•        File and organize paperwork and files related to client visits
4 @3 L0 _# J* T7 O•        Input and manage high volume of data
•        Update and maintain databases
4 R6 @% `7 |* B/ H" B, W•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
- w2 y3 F, a8 g1 E•        Process payments and complete weekly deposits
3 n$ _8 C& f3 Z•        Write and revise business correspondence and forms
6 W8 W  h. c% O0 `- D•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% w: u/ |  Y+ v/ l/ g5 n: _•        Thorough knowledge of services and programs offered by the Counselling Centre
# N7 B4 l: c5 K: T! D! H•        Ability to handle inquiries about programs and services to other community agencies and to clients
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+ \/ ?6 Q" j/ ]8 i1 Q: [Qualifications:

: K6 w( e. G2 ]9 u9 q•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
9 w9 p/ E/ }+ r+ y4 H4 t$ Y•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
5 \- Z5 {% h- L•        Able to interact positively with a diverse population
9 d1 m. l+ ?5 k. g) l•        Strong customer service skills
, c; n- ~9 ^6 Y8 ~& Q•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
1 h0 w: g; C8 w- TFax: 780-425-7467
" B- Y9 }; e# Y7 c1 Z' HApplication deadline: October 22, 2010