Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

; J# Q' O4 a; NThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
8 \( o- N; I2 \) p( q8 T7 j: R•        Schedule client appointments and counsellor workloads
$ y" D, @( x! g4 Q% l% r. R•        File and organize paperwork and files related to client visits
9 T2 z; Z. Y6 x1 V. N•        Input and manage high volume of data
' K5 S( W$ T# M) r•        Update and maintain databases
7 h6 i+ d9 S3 S' v7 {6 ^•        Generate monthly reports and statistics
8 k- D- L' h7 X8 e8 G•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
; M' _5 H% C1 Y9 s3 M- Z•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
8 X( y% F* Q  B. ~& T% B•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

) X& l, H2 s& ?5 W+ d: BQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
' A2 {, m/ |$ l5 G1 V2 |# M•        Proven experience and proficiency in Microsoft Office including ACCESS
5 s+ R4 l8 u0 a•        Excellent verbal and written communication skills
9 l' q9 k+ Z. `" Y•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
1 f& e* ^. C( Q, ~5 o5 `4 y; o/ Q•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
9 x' i5 g+ O1 P) \6 G8 g- qFax: 780-425-7467
* U8 X" F. [  _" w& T3 ~. |1 `Application deadline: October 22, 2010