Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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+ |# j- C& T- r; Y" }. X* TThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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7 F( i: U0 H1 Y" H$ l$ d$ U( d8 G8 }) mJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
5 m# f: I3 f5 @3 ~. d! v•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
+ e$ @# T  j$ ~0 a0 c•        Input and manage high volume of data
7 A9 o- ]7 l6 U4 l" `•        Update and maintain databases
•        Generate monthly reports and statistics
1 a  f2 z1 F  f8 C5 X% w6 O•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
- q. _6 {( Q  f7 o6 `2 H•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
6 j- x8 u& o1 I  Q- ~' x& [•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
; j! z7 o% c3 N- s2 E•        Proven experience and proficiency in Microsoft Office including ACCESS
( Y: a4 F& f! Q9 L) v$ g, D2 }•        Excellent verbal and written communication skills
! P! s5 Q4 \% R- \) _. `3 R3 [•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
- e# R' `9 m* ~+ Z' i•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

2 A" n6 e# b+ K4 g% N5 a1 Z+ m! BHow to apply:
Please submit all resumes to the Recruitment Coordinator:
0 `2 C/ Z4 O" W) J; C* TEmail: recruitment@ywcaofedmonton.org
+ k& S5 m! r" b, }1 U" ^Fax: 780-425-7467
Application deadline: October 22, 2010