Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

$ m5 ]  x0 \) r. C* XJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

6 h5 m- T, L, C' m' Z" v5 TAdministration:
7 a2 S0 }4 n0 d! |: A' @•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
8 ]3 d  L% a) a: a5 ~& T•        Input and manage high volume of data
" Y; _* ^: m$ e5 S/ b9 ]•        Update and maintain databases
+ R# M+ h& ?8 P6 Z; o3 P4 l( O•        Generate monthly reports and statistics
5 ^7 @% Q* k9 |0 a; [•        Organize and directly support group materials and documentation
7 |  Q5 o- ~/ k3 ^6 C! _$ {0 I•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
, F4 i. F$ B" S5 J1 K•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
) i% r# ^& e$ A9 y: d•        Thorough knowledge of services and programs offered by the Counselling Centre
! H5 f3 A  U( s•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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; k$ m7 R7 M+ c1 ~1 B# Y, j- s# k; y6 m•        Minimum two years experience in areas related to office reception and office procedure
6 x3 Y' Z  X2 U3 K% x7 u& _6 ^# }•        Proven experience and proficiency in Microsoft Office including ACCESS
: y8 q* \4 R  y% m; W9 h. _•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
% s+ Z, k" F* M# v1 c& u•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
# G7 ?5 s( Q% J! l4 n1 l  D% MPlease submit all resumes to the Recruitment Coordinator:
  w5 T- c; x- e, ~$ x& R. HEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
7 ^: ]/ ]- H6 L6 m- [5 C5 cApplication deadline: October 22, 2010