Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
& Y- O1 f7 J, u6 i& Y, h- s
- D( ~$ M: g# T9 OThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

7 n8 V6 O% [- z& O) |: L( @  b' \Job Responsibilities:
9 m% m* A6 J7 @( R* C. e$ S
' H1 b* J6 G2 O1 }) m$ t4 |0 U5 vReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
" Q& g" j, D3 U8 i0 A$ Z•        Answer multi line telephone system
9 c! L/ ~+ H2 G! o* j. p; `
2 q, A+ a2 d0 @* S, i( {Administration:
; @$ O3 c9 Y( |( p# [" z•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
. m+ v3 u9 v4 G" C" N; n# b4 d•        Generate monthly reports and statistics
) h$ F; K! q% Y3 m& D3 a: x•        Organize and directly support group materials and documentation
( N7 {: Q$ w% N  s* @7 ^* Y) v- n•        Process payments and complete weekly deposits
3 {' b7 A) o7 E4 y, j' r: q2 n0 r•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
( F8 M1 ]/ k  Q  r+ L' ]•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
" l4 j) I) m5 _/ L+ G. j/ d•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
. q$ C; z( u( _. \. w. n
' m7 E7 ]! ?1 w; B0 h* v$ J; cHow to apply:
/ ?- Q7 H$ S  F" t' q2 T# oPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
9 f3 M2 P9 W% j( dFax: 780-425-7467
Application deadline: October 22, 2010