Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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& ?5 S6 V5 {% v, q0 e4 vThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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! s. O. \6 c; k9 rJob Responsibilities:

8 n4 o6 `/ G7 u- S/ B' C: zReception:
' w5 E& ]) s2 y: m$ `1 D, H•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

" H" q7 N" l+ Y( U$ U' M/ pAdministration:
: b0 J7 D+ p+ e/ @# F•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
8 z$ x3 ~: f. R/ Z8 ~' p" \•        Organize and directly support group materials and documentation
' r8 r! F6 k; g  F" W& z# J•        Process payments and complete weekly deposits
! j. S+ i4 j# ^6 N•        Write and revise business correspondence and forms
1 W8 u/ ]1 \# ~* c, x7 O  M5 z2 m•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
6 d# V8 I7 C# f* l+ z/ w7 Y% @•        Thorough knowledge of services and programs offered by the Counselling Centre
, a# X/ m: r+ d% z5 Z3 n•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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' L! @6 p) |* ?0 k•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
: c8 H3 R3 v7 M•        Excellent verbal and written communication skills
# ]) b8 U3 b; H# H3 }•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
/ x) N. X4 k' I; ]2 e2 F•        Strong customer service skills
•        Strong organizational skills and abilities
& ?+ |  T/ R; R) }) a) ^8 [7 s•        Knowledge of HOMES database an asset

2 [9 B- P# ]- p6 \9 F( gHow to apply:
2 T8 d3 Q6 ]& W7 m: IPlease submit all resumes to the Recruitment Coordinator:
1 E* C4 d! S0 L- P; v5 J; ~Email: recruitment@ywcaofedmonton.org
2 @: w9 [$ b3 X. @! j  g7 ?8 n% x- FFax: 780-425-7467
Application deadline: October 22, 2010