Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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" q4 ^) q6 A& v0 }- t1 iJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
8 X  q8 @' J# g9 e' L•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
- _7 g# C' a0 L. A, ~; h•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
) W. G1 ?- G* z/ I4 M5 w•        Organize and directly support group materials and documentation
6 T, h4 l% v9 k0 X$ X! n  h" M•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
8 P0 k$ U2 k4 ^) q•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
7 X5 k  ?, c" v•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
- ~4 U; q) r: y1 e: o•        Excellent verbal and written communication skills
; W! k% Y' {6 k% O- G" u4 u! Y•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
( l& _9 S8 w  V( D( Y•        Strong customer service skills
8 p- U5 Z/ J  L% K4 {+ I•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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7 D4 Y- f' c7 }5 I1 }2 A2 [How to apply:
Please submit all resumes to the Recruitment Coordinator:
5 x4 A+ k; B6 R! d3 |6 L+ gEmail: recruitment@ywcaofedmonton.org
  ?% d1 u& T) y4 i# B6 B8 LFax: 780-425-7467
% ~8 S" i# D/ mApplication deadline: October 22, 2010