Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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9 N0 B0 M! D' ~8 r& W& fReception:
9 S5 F1 F: K: M( s•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
# _2 N; `8 B$ e3 }  q•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
, g' \  `1 W4 X/ o; [6 Z2 w•        Input and manage high volume of data
•        Update and maintain databases
% e' y, }3 s' o5 \•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
" D! j' N8 s9 v# z•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

) v" [2 A3 V7 ?. j: K•        Minimum two years experience in areas related to office reception and office procedure
# L5 y7 K* a0 X7 L•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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8 J; b& ^- n3 T6 K) OHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010