Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:
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1 E" @( u, M) r1 m+ IWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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/ d8 F6 B$ }1 N: ^4 t3 ^& \You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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8 G& C3 N- H2 r8 d9 J! m4 i In this position, you will:

Provide service to TELUS customers.
3 F% N- ~- X4 E2 T2 h* T: bIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
# B. _' `; L/ n% F2 F+ @Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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) g, Y* [2 k( l9 L2 G In return:

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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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! h9 w; q4 c% v$ y* E$ OQualifications  
Required Knowledge:

Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
  T, ]0 n( A+ h+ d( rTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
4 g' b, M- t- X/ R3 n  K6 W' n- j+ aSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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2 r- h' D* s& ^& i9 }Required Skills and Abilities:

# ^% ~' g# h+ d3 N, M1 PMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
$ a& ^; O  p/ W' TMust maintain a high degree of accuracy and attention to detail.
7 M# J' _& c8 QAbility to effectively compile and analyze data and make sound recommendations.
; S+ q  v) k$ I7 Q; }6 rAn aptitude for recognizing and creating sales leads is an asset.
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1 D+ ~' B7 y% A6 J8 Y& x: h Additional Requirements:
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1 E# {$ W4 V) T% w) [Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
% \3 A/ k% O4 @2 G- E0 s( g; NAbility to work efficiently in an environment with limited ability to move about.
0 }* }( l4 b- H1 H1 E  K6 W/ LMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
, ^8 q. Q# Z& v0 hThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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% F; @1 t" V! E8 n+ |' b TELUS Values in Action
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2 {: K7 ^  e) XTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

: ?3 Z7 `. |0 B1 {We embrace change and initiate opportunity
4 }9 i# `7 s6 n1 F+ I0 w9 U6 v" |We have a passion for growth
We believe in spirited teamwork
: ^6 ~4 H  a" h$ s/ M2 F& tWe have the courage to innovate
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# h* s2 O1 H4 ^: l( E7 Q1 rAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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$ E' ]$ Z. m4 N6 \现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了