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Customer Help Representative - Edmonton – ADV14748 n& X* X' v }/ e
4 m: O5 s0 i# u# kAbout TELUS0 h; X+ S! t$ b" I% ?5 K
8 F0 i% ]' t# J4 I0 K1 e$ VTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:
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1 O/ j) }, Y. v* \7 UWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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% V$ E. m; q8 T+ WYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 2 w) l# N+ D& ?6 j) s, A
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In this position, you will: 9 Z) Y4 u# B$ K- t( ?
6 @) k v3 V& ?, J* L* `$ l1 LProvide service to TELUS customers.3 p: s* C% P- Q. o; S
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
8 B. x4 P' D* VHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner* z6 w! w2 B+ B T9 Z5 T& E& h
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In return:4 I/ s2 E( h3 j
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.+ t% [8 G {9 f: @% H
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.5 x* o/ a' C9 S
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Qualifications
' m# o$ `! G2 e; l* b) G2 uRequired Knowledge: G3 a. l- M3 ]& s3 U% x! d1 D$ J( i* g
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Technical knowledge of data/IP products and services.
3 V- V# g3 k6 n0 p' k$ z2 VTechnical knowledge of voice products and services is an asset.
9 b. _; k& v5 L0 m8 @+ HTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
: s1 f1 D1 J4 N2 m4 u7 e$ p# q# g( \Familiarity with trouble reporting systems is an asset.
/ a5 u% B! U1 WSuccessful experience in a customer service environment.
' e8 {! N9 {+ l& a) HWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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9 U1 q+ H2 V2 G; I; }Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.* E- P9 q0 t0 q( g( n
Strong problem-solving and trouble-shooting skills.
6 D1 T: a, l4 B9 K* C5 I. RAbility to work independently with minimal supervision.
9 u& m; y& Q E! \0 qMust maintain a high degree of accuracy and attention to detail.) d u! l Z2 H. `/ H# o7 I
Ability to effectively compile and analyze data and make sound recommendations.
6 x$ u7 G$ K4 xAn aptitude for recognizing and creating sales leads is an asset.# \. P+ [7 B6 E0 Q# M
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/ [! w; i0 g# z' [6 Y) V8 X Additional Requirements: # N4 d( h$ z- T' ]" b$ P* k
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Reliability and regular attendance is essential.
7 y& G* |# V1 w. G9 L& jMust be able to work in a measured and monitored environment. Z1 I6 z* G( Q! F" M( K" L
Ability to work efficiently in an environment with limited ability to move about.- u! ~+ ?4 l) Y1 ~& _5 m4 q
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- j, K4 V% L# SThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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$ q! B0 a, x* n' l' z, r% C TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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. d( y$ @$ g9 [* A" ^9 L- C5 nWe embrace change and initiate opportunity
: E) R$ X% Y c dWe have a passion for growth3 K7 |( N, P( D* O! ]' O- t _
We believe in spirited teamwork' x0 y4 V* W* m/ b7 Y/ b6 {
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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