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Customer Help Representative - Edmonton – ADV14744 K+ O2 J& p* _
8 I: w4 ~8 ?# W+ U& U5 A2 }About TELUS) B( [* b" }. P" F; o
7 c+ ~7 g/ q: q/ S! a. u" q0 e7 fTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.4 n/ ], U1 r% [; O, J- W4 g$ I$ p0 I
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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/ l+ K8 T! M! W In this position, you will: % ~1 d0 o& X" _5 v7 |( P
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Provide service to TELUS customers.0 u2 f% u; K$ r" Y
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
: |# S- T+ A! PHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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: \% l& i4 `) l6 x7 p4 H+ @+ l3 JYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.: }; \' I+ M1 m/ q6 x x6 J1 Q! E) m
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
- X7 i$ a' F: B/ H v4 c2 iRequired Knowledge:" r) x8 c/ Q: R; T; [& P
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Technical knowledge of data/IP products and services.
* [: G8 A3 h- d! P5 L% n0 C+ T% WTechnical knowledge of voice products and services is an asset.5 z6 x/ Y6 F: S( p! v, u9 z
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.; W( ~5 V8 [# q$ V. k; k
Familiarity with trouble reporting systems is an asset.0 H+ s9 U3 b; Y" m4 A j$ x/ P
Successful experience in a customer service environment.
2 t. N! A! @- a9 zWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.' c' ?8 s1 \8 H4 a3 i0 o5 G J
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.8 p! o$ p; C7 g4 ?" X3 I+ G3 U, Z/ J
Strong problem-solving and trouble-shooting skills.
1 o; M4 Z: ]1 h: z" Z+ Q% Z& @( m2 |, CAbility to work independently with minimal supervision.( j% u; H1 A3 l% V
Must maintain a high degree of accuracy and attention to detail.
& v% h/ \; P* S+ J- JAbility to effectively compile and analyze data and make sound recommendations.* W( j; ^5 W% t& V4 r, r; y
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: ( s& H8 h- g: B. |) F
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Reliability and regular attendance is essential.
9 o: W$ e, _9 ~& \* qMust be able to work in a measured and monitored environment.
' s6 q% t$ V: H- k& I* `Ability to work efficiently in an environment with limited ability to move about.% F! _- z+ y% {0 D/ K
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).2 e8 x% T' x) y
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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, E4 l1 z) \, a o& H TELUS Values in Action9 ^7 P" t2 i, E
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;# w! M7 i; ~0 v" E+ V2 { y+ H
$ y0 \+ G3 r# jWe embrace change and initiate opportunity' U( [, l0 U# O. ~) X" d/ J" J
We have a passion for growth
w3 c' ~* i0 g4 U! J7 f, P$ ~We believe in spirited teamwork
: l3 Z" p# z& {9 a) d+ k* o9 kWe have the courage to innovate
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4 N5 @" z. @, x! k- c$ L5 VAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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