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Desktop Support Team Leader
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Job Requisition Number: 90440
  {6 m7 n) [+ Q7 L6 j0 o' \" G1 Temporary Position (Approximately 11 Months)
CSU Local 52
6 m6 p- h( e- ^" ]4 l2 t" [- _, FCorporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

8 Z6 Q4 D7 B1 _- \  S· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:
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1 C6 x7 h8 R5 G1 S8 u1 ~; ~· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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  Z/ t0 _! x! ?" t0 ^· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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4 i4 k6 m& k' d7 v. d% S% y3 X· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

; P1 ^6 j" |2 @) }/ H( m· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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# A5 k( M2 g- _· Strong analytical, problem solving and project management skills.
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2 U' N( L, t4 `. Y! M! Q5 A  H· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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% i4 B6 t8 C6 Z0 k4 D# h2 p% @HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

! W4 L2 M2 X; w' Q0 u/ D& I& JThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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