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Desktop Support Team Leader
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  Q: I$ g9 M" k2 ^& R6 L# _/ a0 EJob Requisition Number: 90440
% Q+ }9 O0 a; s. s) A, R1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
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FUNCTIONS:
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& q) \" X7 \$ ?The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

  y- D4 `- F. N; q& v· Working with other operational areas in maintaining an ever evolving desktop support model.
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$ c: r- u: T8 o; U5 _+ k* n3 u: ^· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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- G/ N: S$ {6 g" D· Researching, planning, producing and presenting technical recommendations by formal reports.

' v- h, k# Z8 E  \1 _8 P% w  S% c· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

& J8 |* C0 m+ `/ n% v1 N+ s8 d· Experience in supervision, leading,and managing a team of technical experts is essential.
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; Z# t) _1 k. `· Demonstrated expertise in streamlining of processes to improve operational efficiency.

, r" V" a' r6 {1 f( j1 q. T· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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6 H0 k2 i3 D; {' r4 \) e% Z4 P5 m· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

; k1 f0 s9 q+ \· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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! a/ I! b6 k9 QHOURS OF WORK:

/ _8 U* R+ P) x" J5 T2 C( |33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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! C6 s7 F( G5 q6 X3 u, M21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


3 n* S' x, Y2 v; HOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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! W4 D, M( e4 \  _8 }0 g% ]/ rApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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