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Desktop Support Team Leader
Systems Analyst III
' v& ~% }9 ^& w$ [4 tJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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, a" B3 G- I" P7 R· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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$ Y0 u0 W& O4 O5 I· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

/ e' ]. ^7 U0 |) a; V7 m: x· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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9 \) p; @7 H  o5 i& b! E· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

/ I, h  p- S+ C4 m4 e0 f· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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9 G7 \* }* y% a- d5 W. L1 d· Strong technical, communication skills (both verbal and written) are required.

) i3 S' C+ I" b0 @) A  [/ y# L· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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* q- e; ~* P& w9 W· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

! @! I, V: U# _' R· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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9 f5 e8 F2 x& {2 B" N# bHOURS OF WORK:
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2 Y( q% _' @* j- t: ~33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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' Z7 |7 b' _" W" X- r6 aSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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9 H7 H, O5 L0 S  P  ?; B# C7 c5 jGENERAL:
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( k0 d8 X, K: V  t$ gCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

( P# Q2 C* a# }2 a/ u6 M  N0 v6 nThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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7 N: g7 G# L% g# ~# SOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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