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Desktop Support Team Leader
Systems Analyst III
2 ~' o" r' e; m* U3 `9 I7 `$ }Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
" u7 f( L1 m  \3 }CSU Local 52
, `+ s/ {# a% m. k- OCorporate Services - Customer Support
4 h/ s0 L9 i0 i/ YWork Location: 12th Floor Century Place
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* h, x) c; {8 M( iFUNCTIONS:
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! e, t& E" Z, \9 a2 dThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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4 `9 p4 w# Z( S* C- b; b· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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, \) ]& s7 U6 w4 S· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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8 H1 C$ M/ e. Z" l, s# I/ o· Performing quality assurance for work performed, in response to customer requests.
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* J0 G* E2 A: _3 u· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

0 i! E% v; ?+ C9 a! J5 o+ p· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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- [: f* L% g7 s1 ^  W6 X0 X· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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4 `$ M% q- q# u! C· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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0 d0 V% \4 S! q2 E8 p· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

" n% M' e3 ]8 r7 {# ~* y· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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7 h2 J4 v5 W' j0 j# n! YHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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7 R3 G8 @; X# a4 A7 e+ LSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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3 ^( w* z. ?# ^GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

' ~- }/ I3 p$ ]/ Y1 cThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


2 W. E4 y5 H, iOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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& \- ?' h( m' `5 rApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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