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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
* b: u' S( D3 f9 a: x2 [; G; i8 BCorporate Services - Customer Support
2 j0 p( P5 L5 X4 |- A+ Y9 y2 YWork Location: 12th Floor Century Place

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FUNCTIONS:
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4 o/ ~! X$ O3 j/ o8 \The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

! P! \, Z7 k, |6 v· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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9 {: x  b1 L' ^# ^, J) O% g) C0 _; J- x· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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& X+ h6 A$ y- X# q& J# ]2 K7 ^· Working with other operational areas in maintaining an ever evolving desktop support model.
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3 v5 X0 I8 x- J( a9 s6 p2 |· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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5 Z! N9 \& Y: ^4 A. r" NJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

7 \' c( {( C, [- v( r  O; a· Experience in supervision, leading,and managing a team of technical experts is essential.
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1 s, V  t+ j5 D  @( @: c# I· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

! r" v. m$ s2 ~9 {4 q6 x/ H· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

+ C8 ?* L5 G* u1 [' l' i· Strong analytical, problem solving and project management skills.
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: N' Y! c& u' n$ `· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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; q- h& m$ b- c; P2 n6 p1 R33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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* Y$ i, g; z# C  D' R, O: U5 q& cGENERAL:
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0 E0 Y3 w3 w7 p" ^Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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( H' L( ]3 j/ o: h' Q0 B* tThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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" W4 h" ]* d  x! d; a  x# K- MOpening Date: 十月 27, 2005
, v2 b+ z- j, l6 Z; U" GClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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