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Desktop Support Team Leader ' S8 g0 \6 H* y, O: C) x
Systems Analyst III $ U" L& ]+ C# n4 _7 Z& _2 U
Job Requisition Number: 90440 ' j/ \+ _6 [) K* c- S
1 Temporary Position (Approximately 11 Months)
1 M. f$ V5 O/ ]: L0 [$ wCSU Local 52
+ N; N5 {/ m9 [% ]0 }5 GCorporate Services - Customer Support * f1 ~* t% |0 {( ^
Work Location: 12th Floor Century Place
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/ i5 y; L% q/ tFUNCTIONS:, I3 u+ V! P( y6 U6 F; C
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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, N6 z* U+ o2 a8 r; x· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching., h9 [- F7 o' P
- y. z- O5 k: c- X* C· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.: s" C2 A) D1 h0 I$ b3 L f
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.+ T# _1 |8 U k! S2 e0 B, Z4 R$ o
. ~. [! `$ ^2 F+ Q$ M6 c· Performing quality assurance for work performed, in response to customer requests.8 X1 e2 b" X, F$ Y+ _
$ e& S2 B M* [2 O# F· Researching, planning, producing and presenting technical recommendations by formal reports.
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+ k. G s* Z& }4 b1 _8 ?0 E· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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! n8 U. S5 ?# V0 U6 ]+ Y2 [JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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" E2 Y& b0 b6 M6 K7 P, P· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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! e$ x1 f: Y. i+ Z. A: d· Strong technical, communication skills (both verbal and written) are required., l, k. j9 r* L' l& |
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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( l, l" e- A, H9 Z9 R· Strong analytical, problem solving and project management skills./ t7 { ^! _" B) ~& a) ?5 m. ?' \' @0 h
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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! g( A J; S0 @: P6 m' T: d. XHOURS OF WORK:4 C2 _( l. p% a: y
/ u3 S" X2 g5 h* v33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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. x6 z( T6 i! s4 ?5 WSALARY RANGE:$ q; j# k3 I5 J* {
3 M' V% C X/ |3 _; s) g21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.! J# Y" e/ g1 P4 n# Q
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* [4 H$ f* g2 v! x ~GENERAL:' |6 `# r) t& _: r. K8 x! b; Q
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.% B. N! ^3 E: n! P$ x: j$ z* B2 k: H: {! H( ]
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted./ c7 ^4 r1 k: _" {, \
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e( b& g+ g/ D$ TOpening Date: 十月 27, 2005
8 ~6 W9 |2 i# t ?+ n9 vClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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