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Position: IT Small Systems Specialist 9 I/ v% ? Z% E9 b
Reports to: IT Manager 8 O( s, N; r% y9 u. v5 Z
Location: SYSCO Edmonton+ L% `. P0 ^! `
K% O2 I/ M' F$ T8 OPosition Summary:6 I9 I6 J+ P1 ]
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.+ X. ~9 ]8 Y4 W/ W
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Responsibilities:
0 ^! e$ M+ |3 C$ D; p, J+ e§ Provide high level of customer service to internal customers
* b9 B1 y" |2 r7 K) v1 i+ \: G§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
8 Q+ u- O- L6 O" d' }1 x§ Hardware and software installation, configuration and implementation' S3 Z6 w% _3 N2 `
§ Ensure software and hardware standards and other policies are adhered to at all times
! ?! ?3 I* Z! p: v( u§ Liaise with Corporate IT Helpdesk1 @7 \; m) {# n2 k
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
" K' U$ P5 f& r3 |1 n+ u§ Develop and maintain good working relationships with internal and external parties
7 p) j' \4 c. O! p$ R§ Special projects as required* X1 g: w; R2 a' R, ^4 m* d
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:- U3 P9 U4 e) d- B! }4 i2 {" b1 B
§ University or College degree in Computer Science and at least 2 years of related work experience
- ?4 \7 l2 `( g4 h2 \7 [4 w§ Strong interpersonal skills with the ability to work with others and work under minimal supervision% U. I/ l1 W! L: B9 P* k* z
§ Fundamental commitment to customer service
" h' u8 N( z' g& k% S' B§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
3 |: G( k& D0 F9 e7 U8 O9 E§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
! `' o# j8 {% P5 v. V8 r§ Experience installing, supporting and troubleshooting client desktop software& M+ E# E# u4 b1 y: q
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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Closing Date: September 16, 2005+ ^3 h' M# i$ e9 J/ D
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Interested applicants should forward a cover letter and résumé to:
0 v; P% Q/ H! e; f3 w6 GBeverly McIntosh, Human Resources Coordinator
( `0 z7 I6 ?* e. ~- Q" b! yFax: 780-451-3546
2 I- O: c6 P9 s* REmail: HR.Edmonton@sysco.ca6 l1 G8 V+ g7 V! W9 R. k
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Position: IT Manager
" x+ V2 C. W' s: f# t; BReports to: Director of Finance & Administration
/ D/ ^! s# J% m2 U/ ^Location: SYSCO Edmonton
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$ ?$ `+ P* n4 C' I# }+ sPosition Summary:
+ V+ ~, l9 K; G1 Z8 IThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). ! u" G) E! l+ y3 C4 H+ k
8 ~4 O! N3 C3 k" s4 j" g! AResponsibilities:
: [9 g' K6 t+ t2 O3 D0 D' o, L§ Manage a stable local IT environment
! d. R! p% L! B§ Manage and coach staff in IT group
! ^2 v* c" W9 x§ Oversee and provide small systems technical support [1 q$ w7 b3 E1 B9 Y
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives+ S: |# u6 @1 |% n* N2 ~3 Y4 N9 B
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports+ h* f' w1 i6 q1 \& b1 j& z
§ Hardware and software configuration and implementation
7 P4 ]5 G3 V4 Z; l9 @+ w§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to% }) w* m5 c, W. f! ]) A3 d/ j6 \( ^6 T
§ Ensure software and hardware standards and other policies are adhered to at all times* j, X! S0 q7 }
§ Perform network administration at the domain level; managing user accounts and network access
4 s6 F1 ^# h1 s: }% S/ i; M§ Develop and maintain backup and restoration procedures
4 q/ u9 X; N" d3 d6 o1 i§ Develop and track IT budget as well as IT capital spending plan% N! w* C$ e# f/ v1 M0 j; Z
§ Liaise with Corporate IT Helpdesk
$ U* @. }# r* Y6 `$ J* I" h: F7 t' ]§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
& Z* I+ J9 A0 o4 S3 l! w Y+ B0 p§ Provide technical and procedural recommendations to management! [6 H" g& C% I% k% H% E
§ Manage user ID request and approval process in conjunction with Director of Finance
* V/ H! {# v" y7 T§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT/ F' `9 y" G# Q" z. Q, J. t# s
§ Coordinate and support end user training
3 i/ c& I4 F F5 @. w: n) R§ Develop and maintain good working relationships with IT related suppliers and service providers& Y/ c4 J. K$ ^4 q1 Q: l2 m2 p4 z
§ Collaboration on development of internal intranet and external website maintenance
/ u Z& ~) Y! ~) F; k§ Manage all printers in the building% f: c: R, q' @( ]
§ Special projects as required
' n6 |: v( j h s) ~ m§ May be required to provide after hours pager support for emergency trouble calls
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' _- O8 ?7 ]7 wQualifications:
! ~! C9 T- C6 F8 `7 D, R§ University or College degree in Computer Science and at least 5 years related work experience C; M8 |& f* b
§ Excellent leadership and organization skills
( E* h3 @% h& e w( W§ Able to manage a local IT environment while working within a Corporate IT structure at a national level& w7 T; c2 v' ^. T/ q" P
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
, ?( \% H* k) L: {( ^, _§ Strong small systems technical support experience
0 ^# q: X" h: C6 J( i/ u§ Fundamental commitment to customer service and process improvement
. M/ N3 w0 f+ z% f1 |- r§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues/ J& q$ R. o9 x- y7 J" o1 e4 q
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Closing Date: September 16, 2005% R/ I+ Q+ K% [
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Interested applicants should forward a cover letter and résumé to:( y G- Y$ l# y& v3 I
Beverly McIntosh, Human Resources Coordinator
6 E& A3 R z( [0 B. w$ n' xFax: 780-451-3546
% J9 x! G) F& N' h! aEmail: HR.Edmonton@sysco.ca
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