Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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: ^7 t1 l. f, V" GIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
6 {2 g- l  ~& D" N! ^( k+ x•        Installation, configuration and trouble shooting of software for process control
7 Q0 d; t' }1 U' G- ^% e* o' b5 s•        Identification and replication of software defects  
' T4 R+ u# j# {1 Q( }5 `2 O' ~•        Phone and e-mail support for internal and external clients  
. R  z, x/ v' F•        Managing customer expectations
•        Documentation of technical procedures
4 P' ^  `3 G, q5 b7 _# v•        Trouble shooting client network issues
- i; c6 u) b4 ]; j•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
  p0 y4 |  u0 t/ ^& f, o% O•        Work evenings as required
Skills and Knowledge Required
; ?6 n2 t/ t0 ?9 F+ E" `•        Customer service skills
+ K2 Q1 H9 p, P4 x•        Technical writing skills
•        C++ development skills
* }3 s/ T* ?5 _9 D•        Software Trouble shooting skills, or the ability to recognize external issues.
; b6 v* e; h% p8 A4 z4 Y2 {•        Network trouble shooting skills
•        Excellent interpersonal and team skills
7 q5 m2 G4 ^* X6 n) z: m, |•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
4 ^# N& _$ @, X•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.