Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 ]2 e4 E" @, DPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
: I1 ^% H1 }: y! F/ U  ~: w•        Identification and replication of software defects  
4 b5 a0 A+ N3 v7 M& z0 Q* r1 E•        Phone and e-mail support for internal and external clients  
; }+ a3 V) Y$ P6 Q+ ]  v. V( x( ]•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
  I: u& \) [+ {! K* g) y* r•        Optimizing system configurations  
* t1 l3 W1 C3 o3 o+ Z•        Low key software development tasks (not a requirement)
& [5 p  K/ e7 S' e) ^* z6 m•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
4 Z* z+ `; c$ L$ a! C1 ]$ `•        System training
4 x3 r( H  E- `* Y9 }' u  B# n  c•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& V& E# f1 O0 @- |Skills and Knowledge Required
+ g" s, H: f. w" ^/ }0 M9 T+ ~7 j•        Customer service skills
3 x* C& \; L4 P# v( M4 D5 u0 V$ I•        Technical writing skills
•        C++ development skills
: C- B: O/ G* _0 h: t•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
% V# q+ a( H' ^/ {) }" Q9 @•        Comfort dealing with multiple and varied assignments
/ ]( @" K6 o2 A! I/ k* V•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( T* C! i: u7 E! \•        Ability to communicate fluently in both English and Mandarin
Experience and Education
, W# p2 E5 U% I' z) G; r•        Technical degree or diploma
9 n# Q. Z/ ^4 l' K0 g0 |/ w•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.