Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
" M1 B$ V! B, S( g2 qContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
% B$ j# [0 `2 K( I
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
5 R" {% H3 ~) v9 q) x•        Identification and replication of software defects  
, Z) Z- W. R2 J, H2 x•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
# t1 m9 Y8 B, P* L2 D' Y0 d  W3 W% F•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
# s0 W# C6 W4 k' {! ]•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ B8 b9 J5 [$ }6 S. T4 E5 |( Q% X•        Involvement in the development and design of a trouble shooting tool for client.
, b& E# t: i. r1 n1 w1 \+ S•        Site services worldwide
7 L$ q! Y5 n; P) j/ H4 I, ^  C•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
+ l" ^2 e0 g+ E, u1 |. k7 j•        Customer service skills
•        Technical writing skills
•        C++ development skills
/ @, [" B3 i% c3 w•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
$ `1 w: _8 V% z1 M% I•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
, W6 }, x, B% _0 n•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
* P5 I& b1 T: e" ?2 C+ f; `•        Ability to work independently
  h2 w. K9 Y' y/ o•        Ability to communicate fluently in both English and Mandarin
Experience and Education
: t8 A+ Y; x$ A6 w4 r1 q5 R" Z•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.