Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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# e! e0 e* ~( P! ZIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 w/ s- T  B) APosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
% _7 |% O" f' X3 H% }. ~•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
5 h, ?  p) ?, j9 w•        Documentation of technical procedures
" K- l. p/ @6 W, h•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
: l6 `3 w/ C$ t: X•        Involvement in the development and design of a trouble shooting tool for client.
& }- d; a& @, _- S, O- N8 S•        Site services worldwide
4 \1 x+ ]5 S( \( O/ A•        System training
0 \4 g- a5 y! @•        Communicate and translate client requirements in Mandarin
9 V& V! K  b% e' c- @. I•        Work evenings as required
8 k) P: y* _& V4 S' _Skills and Knowledge Required
& e4 W* z2 ]& {- v1 ^•        Customer service skills
•        Technical writing skills
7 k4 X7 Z( G7 L1 D( b, E, C' F2 o•        C++ development skills
2 E, t1 m9 F/ {- R, `•        Software Trouble shooting skills, or the ability to recognize external issues.
9 P9 \2 S# c5 Q! ?& r, z•        Network trouble shooting skills
  \7 c, I. b% P•        Excellent interpersonal and team skills
9 t0 t% R: L, ?  v# M2 x5 K9 n6 g•        Comfort dealing with multiple and varied assignments
8 Y' l- s1 Z8 \/ ?7 ^•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
* O. A% D" H2 H! B& p7 V! J8 v% f1 |" y•        Technical degree or diploma
•        2 years experience in a technical support role
6 _- f5 ?) V3 T7 `  A/ |Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.