Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
2 Z4 v! y: M0 X4 M5 X1 sContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

( a/ i% s, e, K( n) g" EIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
; a1 w+ E# [9 [, [7 ?6 c•        Identification and replication of software defects  
# {$ }' E. c" K' O•        Phone and e-mail support for internal and external clients  
! C1 {( Y* l' A* M9 x# c•        Managing customer expectations
•        Documentation of technical procedures
* ]. w( B/ ]: T4 f" d& S0 H•        Trouble shooting client network issues
1 u/ Q, o) M  \•        Optimizing system configurations  
4 \* v7 E' y# Y& E•        Low key software development tasks (not a requirement)
* _0 E2 N% P! \9 J& ^2 }9 Z•        Responsible for maintenance of internal ticketing system
: r2 f9 y% v8 g( [' {•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
1 b7 G* l4 r7 ?3 Y# t0 t•        System training
( G6 N2 K9 M+ Y- ]' B' m•        Communicate and translate client requirements in Mandarin
9 ~+ M8 H0 Y2 D& T6 |. Z•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
+ t) l7 a! X7 ^, @" t5 j•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
  @$ Z7 M% l4 G( P•        Ability to communicate fluently in both English and Mandarin
Experience and Education
( m/ S; h: V; `+ F3 ^8 p•        Technical degree or diploma
2 {5 H$ I2 [. ]•        2 years experience in a technical support role
, P3 w2 q: I2 L' C6 V+ o+ l/ BMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.