Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
* w" B. ^1 B* ^+ ?, i- WContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
) i3 ~$ x, E$ E4 M1 T# H* Z
. O9 Z4 f4 g# `If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) U4 n! e! B& ^- I8 p! BPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
  t% g/ z6 M) Q1 F•        Phone and e-mail support for internal and external clients  
( S- Y2 A9 R5 V( o•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
# }* N, G+ N$ l: f) Z1 O2 C•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
; k( \4 s7 m+ d) u; U0 s2 _•        System training
•        Communicate and translate client requirements in Mandarin
/ B! }# z$ X" S•        Work evenings as required
" m, v7 O0 I# k  l; s) A4 YSkills and Knowledge Required
•        Customer service skills
* q# Y4 L" f5 ~3 D, a: ?- Y" ~# |•        Technical writing skills
4 M6 T. Q9 g$ e& e•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
0 W6 q3 V. V- }, u6 W•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, V; w" K! }; K7 y- h•        Ability to work independently
/ A8 J/ p' ]  u% H; H•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.