Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
& w- w8 L& q4 S% j0 N' [& s# PPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* r" U% e: d$ I- J' e•        Identification and replication of software defects  
* |2 [( P0 C3 R! }•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
+ v9 [( @$ b& q5 E+ i•        Documentation of technical procedures
/ X- `# r0 ?2 }$ ]2 [•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
0 E2 s6 U9 Q5 Y# k•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 X  C7 e/ n. \' e- S! q& W6 t8 J•        Site services worldwide
. Z5 P6 s# b8 S3 M7 @8 f•        System training
* m, T9 a% ?  G0 o) y& \# [•        Communicate and translate client requirements in Mandarin
5 F/ y6 Z& M3 F1 U6 d•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
" }' y9 t( T: W7 I•        Technical writing skills
•        C++ development skills
8 ^2 o/ j; `7 j+ w* {  b. ^' J: G•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
  f3 p1 ^& z6 V! e# c# r, C•        Ability to communicate fluently in both English and Mandarin
( c7 N6 \" K2 ~' e( LExperience and Education
1 `: x) |9 |: s. D; b) x0 I•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.