 鲜花( 0)  鸡蛋( 0)
|
本帖最后由 MTK 于 2010-3-3 14:20 编辑
6 n+ V. e3 j0 H' [. Z% f3 m' h6 W: Z( @& {- G
Technical Support Representative, S: Z# u( M( P( m$ m( B
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com8 H( E9 T9 U5 [' O" ~5 v- Q
0 x5 ?" C6 r' [3 P
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' E' k8 j2 P" ]$ f8 e3 YPosition Responsibilities:
- I, {: H3 S1 ?! L6 i• Installation, configuration and trouble shooting of software for process control$ m0 s$ |. g, K5 C" R4 G D
• Identification and replication of software defects 0 Y5 n8 r6 W5 H) J/ H
• Phone and e-mail support for internal and external clients
0 \* u; @) \: j% P+ q( w7 w* q; J• Managing customer expectations * v9 [. R* h- J% L# L% x+ F. k
• Documentation of technical procedures
% X2 d$ h3 F# y• Trouble shooting client network issues 7 e8 u5 r7 |! w/ G. K) w: r
• Optimizing system configurations
/ x# W* \) w, i; [' J• Low key software development tasks (not a requirement)
: w8 A% I7 W3 @1 r# a• Responsible for maintenance of internal ticketing system
& ~3 B8 ~. |7 T• Involvement in the development and design of a trouble shooting tool for client.
/ {" v3 |6 h( r( k! D4 {! Y+ e2 ]• Site services worldwide
( ^ u# j+ w+ W& H• System training
5 i. ^# e N' W& Y1 U• Communicate and translate client requirements in Mandarin$ {5 P& h6 v0 x: R R" u* r. e; |
• Work evenings as required
! F. y# D" ], c! e& USkills and Knowledge Required* c) M8 ~' Q2 X
• Customer service skills
$ I2 ~$ s& @. X( G1 g. f' z$ ^* g5 Z• Technical writing skills
& s7 K+ S" d0 p9 H9 F• C++ development skills % ~3 N+ L0 L+ r$ g3 e6 O9 q0 C
• Software Trouble shooting skills, or the ability to recognize external issues.7 T/ S/ _$ o# n$ p1 X
• Network trouble shooting skills 9 `- y/ N2 S. F/ H0 A+ O
• Excellent interpersonal and team skills
# k! f2 Q# `- x2 c4 J6 ?• Comfort dealing with multiple and varied assignments 6 p6 O: F* c7 L) G2 ?
• General knowledge of databases and SQL (this would be preferred, but is not a requirement) 0 ^! V0 k& P) U' j3 I7 \
• Ability to work independently % T; j1 F+ T; P' N" ^6 M5 y6 P
• Ability to communicate fluently in both English and Mandarin
3 l, x- D( ^( `4 t8 [" O8 hExperience and Education9 V3 ^6 D4 q9 e' K% w2 R$ j
• Technical degree or diploma
3 P _0 }! L; W1 Q0 e• 2 years experience in a technical support role
% f6 M s G5 M3 Q/ MMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
|