Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

  y& i% r0 B9 R( T& ?/ B! Q1 \
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

! f: Z: r0 Y7 N, N; \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
, @! D0 s: v" `% s. K, g•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
, z2 R! ]/ F! d3 A1 U& |  x•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
! N( I5 ^6 L" D0 m* t' E, V•        Work evenings as required
2 [0 }% ]- |) d0 ^1 [Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
' I8 m. r) X( b9 e  `2 D# q" U1 W: s•        Software Trouble shooting skills, or the ability to recognize external issues.
2 R9 b4 q, o3 A3 S: R0 j- G) D( b•        Network trouble shooting skills
•        Excellent interpersonal and team skills
7 }" M$ w# F3 c* q9 o•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ F- ?2 A( W9 x4 E4 ]2 ]•        Ability to work independently
7 n" a! }- o! \& J" X! p+ u* H6 H•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.