Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

9 F3 z, Y" u  M5 i0 D: L
/ ?* C0 q: I' d# G- m% tTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

' \" h- `! {! u. xIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
$ m8 A4 k; |2 J, c( j•        Installation, configuration and trouble shooting of software for process control
4 A# }, d& ]' p- r7 h' W$ h3 C. l•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
' ?, V8 l9 j3 G1 i6 m  T- D•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
' o3 Q& q* |9 A8 D! ^: }, Z•        Low key software development tasks (not a requirement)
2 K$ a4 ?  G# _, i$ s  D' s•        Responsible for maintenance of internal ticketing system
  @% T/ x& V  A" [5 M) z& ^1 ~: c" W•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
' h/ B# k5 V/ J% Z* q•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
; g0 [. Y1 r3 }( k9 L6 o1 {  b; W$ a•        Technical writing skills
0 ~6 m+ ~, F# g- c! K" P•        C++ development skills
- r) z: V& N) g( X•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
+ j# Q* x& p! R4 ^$ Y•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
9 i6 f0 s# O* ^" l•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
) \* f- Q( z, x4 _/ ?- W•        Ability to work independently
1 X3 x* S/ `" F" B1 B7 p•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 f) m7 r7 {) G0 v) p•        Technical degree or diploma
•        2 years experience in a technical support role
7 V0 c3 \3 A) B" }* e3 SMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.