Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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  X8 s  J1 m. @If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
0 j" a6 h, _* X0 _* K•        Installation, configuration and trouble shooting of software for process control
/ B0 C: l8 T1 B8 r•        Identification and replication of software defects  
# Y$ i& z6 w6 `9 Q•        Phone and e-mail support for internal and external clients  
7 \3 r- S: F/ X5 x( k/ S1 L1 q3 c•        Managing customer expectations
•        Documentation of technical procedures
  D6 o  l) E2 q+ f$ y0 S8 L•        Trouble shooting client network issues
' ]( @* H* o7 W7 F•        Optimizing system configurations  
* Z" {+ z( X* o$ G) P•        Low key software development tasks (not a requirement)
8 I/ M" N7 k8 C•        Responsible for maintenance of internal ticketing system
0 [7 S" Y& ^6 B" U! \9 F- Y) I•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
0 X1 `6 K$ R4 e. t•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
: h; o' \$ o4 ~# |, T) w9 w  MSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
( f! |* M* H% ^$ @- g7 y$ q6 J( Z$ e•        C++ development skills
. E  B5 s0 w3 h" y+ D•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
0 B4 `. l. Y' C•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
& k( x8 |5 W" j: j  x•        Ability to communicate fluently in both English and Mandarin
$ Y" x# x& G; N$ ^Experience and Education
) j8 u" Y7 L9 t- I•        Technical degree or diploma
2 h4 P: {6 `  b0 W$ ^•        2 years experience in a technical support role
( a. X( Y% ^$ p. h4 F- |1 nMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.