Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 N+ ]5 T4 s# K/ p. \, yTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

7 L9 ]) h# G) G1 u2 bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) S! g, y  j1 a4 jPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
& ?: w7 E1 b* i) n2 w5 @•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
: }% j+ t7 }5 j7 h' h9 U& s9 j•        Trouble shooting client network issues
7 ?  h- a4 B4 b5 l- X% m•        Optimizing system configurations  
" `& E% F  a$ y0 t9 n+ q) G& t' L•        Low key software development tasks (not a requirement)
) D8 ?! V$ I# R4 K0 M, r0 m# x" g•        Responsible for maintenance of internal ticketing system
, W$ W/ v/ i6 c  p1 I2 u•        Involvement in the development and design of a trouble shooting tool for client.
; I! Y1 |5 l" H4 o" c* \•        Site services worldwide
4 K) V' Z: i# T2 y4 L% p6 o•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
% I7 J/ ^8 |: o: P+ hSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
4 \, Y( V  _8 \: p4 Y' B•        Software Trouble shooting skills, or the ability to recognize external issues.
9 t0 [; _; ]2 ^* I" b7 p( J3 a•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
) ?- Y8 P  p5 P/ O+ h5 j' l( |•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
3 a: U1 G5 ?8 D) w) K( ?8 [  c•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
. b$ W+ b8 ~' u3 X; y4 \; g5 YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.