Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

! Z8 n) l# ?/ ]& zIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 q! ?* @: z: G5 Z4 PPosition Responsibilities:
. |2 e, t  F0 V$ N/ Q1 K# c•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
& j2 [2 y& B4 B•        Documentation of technical procedures
•        Trouble shooting client network issues
! a& k" Y* [+ e•        Optimizing system configurations  
0 f' Z5 W; \" m4 D" S: K! n•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
( [; ^8 n  l/ w! }* Y+ s8 W; s* y•        System training
•        Communicate and translate client requirements in Mandarin
, i' Q5 t; y; U, m  V! U•        Work evenings as required
$ P, k3 R, _8 u& w3 [( JSkills and Knowledge Required
•        Customer service skills
% a% p( e7 h6 H$ r$ p3 {9 a•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
6 R* S6 @; @, A! ^% a•        Network trouble shooting skills
•        Excellent interpersonal and team skills
/ }* T6 X1 x3 j0 F5 H: m$ s•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  \* K) d* |& t6 s( p: a8 e, q( P% p•        Ability to work independently
1 ~3 H/ W* l* r$ R- |& J•        Ability to communicate fluently in both English and Mandarin
, u/ j9 h! D5 U' K! F& j9 d1 uExperience and Education
•        Technical degree or diploma
- q1 R8 W" [2 o2 ^! |. p% Y# k; E•        2 years experience in a technical support role
, Q* u: D2 m- P. {! j. {Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.