Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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: G) L. |* @) g" k$ V, v6 ZTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

# [9 g$ }  W8 m% s0 H! S, ^If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
/ P1 e  k# {% ~6 o% y  N6 M" ?, @Position Responsibilities:
5 M# f0 \3 P* X6 R•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
, ^% y. {7 C4 ]: b% k•        Documentation of technical procedures
) a) {+ D0 x. |1 `! N+ r) l•        Trouble shooting client network issues
  A% y* z: P* I( A4 m•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
, K2 B$ j! O5 \% ~; `" K•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 E6 T& [" j* F3 v: Z•        Site services worldwide
4 _1 F, q& d! T  i( M) t3 m  {•        System training
•        Communicate and translate client requirements in Mandarin
3 ?  t9 R0 U$ _•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
% m+ M* R8 f+ v# d# k5 k0 y# I•        Technical writing skills
) U' j+ M3 w, ]$ j; A•        C++ development skills
# Q/ e) |0 y2 f# g% o•        Software Trouble shooting skills, or the ability to recognize external issues.
4 D( `2 r- ?/ O4 N•        Network trouble shooting skills
•        Excellent interpersonal and team skills
. r' A+ ]- ]4 d, y: y•        Comfort dealing with multiple and varied assignments
$ W9 h, s9 N1 v•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
6 F7 y3 J1 M: p•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
; d# N4 y1 I2 G# \" O. WExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
  P2 T8 x( c4 nMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.