Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# O) F( m% e) {9 b) J/ C! kTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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; c8 I- f- O# I3 K1 z9 ~, m7 a0 CIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: v3 T8 M& T+ N$ M) ~  UPosition Responsibilities:
/ o! _( ^% n3 R, ^/ }: ?. g•        Installation, configuration and trouble shooting of software for process control
$ f! \8 s6 t5 U% N' f•        Identification and replication of software defects  
: ^5 k% F, L- L2 s( B. w' x! G- H•        Phone and e-mail support for internal and external clients  
! P# t1 O) ?5 w& e  n•        Managing customer expectations
& A( y0 Y) d! @( V% |; X2 C; b# o•        Documentation of technical procedures
9 O) W1 [. c5 T' i( p  s•        Trouble shooting client network issues
•        Optimizing system configurations  
3 F4 v8 j, }! M" M•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
5 g% \! L- K2 B, p# v6 e+ v•        Involvement in the development and design of a trouble shooting tool for client.
7 M& W# }% g+ Y* d6 {: N( c9 k  n. F•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
! \7 t3 [& S4 ^0 u' r•        Work evenings as required
( w8 e4 ?3 c- B2 W; KSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
0 b0 C% e) }" H5 o, S: H•        Excellent interpersonal and team skills
4 H: O! [) y. ^# l+ \•        Comfort dealing with multiple and varied assignments
6 C5 _) J* E# y# \: u; v•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
$ v6 h) ^6 [2 s  h$ R& L8 y•        Ability to communicate fluently in both English and Mandarin
Experience and Education
( j3 |! f" W" [, m•        Technical degree or diploma
•        2 years experience in a technical support role
0 |& M  a9 G  m8 z1 Y5 d; o6 C4 O# gMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.