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本帖最后由 MTK 于 2010-3-3 14:20 编辑
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/ ?* C0 q: I' d# G- m% tTechnical Support Representative. M( V4 o0 {. [* U. v
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com1 _, j2 O! Q2 \* K7 F
' \" h- `! {! u. xIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.% e6 ], I) C% i( L, R, J9 X
Position Responsibilities:
$ m8 A4 k; |2 J, c( j• Installation, configuration and trouble shooting of software for process control
4 A# }, d& ]' p- r7 h' W$ h3 C. l• Identification and replication of software defects J' y' `) N# K \; x: C7 @2 L
• Phone and e-mail support for internal and external clients : y( n1 M6 r% ?$ a. R8 g$ |
• Managing customer expectations
' ?, V8 l9 j3 G1 i6 m T- D• Documentation of technical procedures 6 p- `" B* \) R( f, o) `$ l
• Trouble shooting client network issues 3 i! o' l8 V) z+ \5 O
• Optimizing system configurations
' o3 Q& q* |9 A8 D! ^: }, Z• Low key software development tasks (not a requirement)
2 K$ a4 ? G# _, i$ s D' s• Responsible for maintenance of internal ticketing system
@% T/ x& V A" [5 M) z& ^1 ~: c" W• Involvement in the development and design of a trouble shooting tool for client. 0 ?2 b! O0 y; @: K
• Site services worldwide * s3 a4 u( M' m
• System training
' h/ B# k5 V/ J% Z* q• Communicate and translate client requirements in Mandarin% n/ ?; q) t6 i/ Q
• Work evenings as required0 @ F% h9 {* k3 X
Skills and Knowledge Required6 x3 |) v+ c6 o6 D
• Customer service skills
; g0 [. Y1 r3 }( k9 L6 o1 { b; W$ a• Technical writing skills
0 ~6 m+ ~, F# g- c! K" P• C++ development skills
- r) z: V& N) g( X• Software Trouble shooting skills, or the ability to recognize external issues." i$ ^5 U: E1 V- n* u
• Network trouble shooting skills
+ j# Q* x& p! R4 ^$ Y• Excellent interpersonal and team skills : b0 D" R& B" Q2 s
• Comfort dealing with multiple and varied assignments
9 i6 f0 s# O* ^" l• General knowledge of databases and SQL (this would be preferred, but is not a requirement)
) \* f- Q( z, x4 _/ ?- W• Ability to work independently
1 X3 x* S/ `" F" B1 B7 p• Ability to communicate fluently in both English and Mandarin5 X2 ^* v0 j9 A6 c: q. b
Experience and Education
5 f) m7 r7 {) G0 v) p• Technical degree or diploma " y2 p# |; i/ `. O6 v& r! D) {
• 2 years experience in a technical support role
7 V0 c3 \3 A) B" }* e3 SMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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