Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

6 n+ V. e3 j0 H' [. Z
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' E' k8 j2 P" ]$ f8 e3 YPosition Responsibilities:
- I, {: H3 S1 ?! L6 i•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
0 \* u; @) \: j% P+ q( w7 w* q; J•        Managing customer expectations
•        Documentation of technical procedures
% X2 d$ h3 F# y•        Trouble shooting client network issues
•        Optimizing system configurations  
/ x# W* \) w, i; [' J•        Low key software development tasks (not a requirement)
: w8 A% I7 W3 @1 r# a•        Responsible for maintenance of internal ticketing system
& ~3 B8 ~. |7 T•        Involvement in the development and design of a trouble shooting tool for client.
/ {" v3 |6 h( r( k! D4 {! Y+ e2 ]•        Site services worldwide
( ^  u# j+ w+ W& H•        System training
5 i. ^# e  N' W& Y1 U•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
! F. y# D" ], c! e& USkills and Knowledge Required
•        Customer service skills
$ I2 ~$ s& @. X( G1 g. f' z$ ^* g5 Z•        Technical writing skills
& s7 K+ S" d0 p9 H9 F•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
# k! f2 Q# `- x2 c4 J6 ?•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
3 l, x- D( ^( `4 t8 [" O8 hExperience and Education
•        Technical degree or diploma
3 P  _0 }! L; W1 Q0 e•        2 years experience in a technical support role
% f6 M  s  G5 M3 Q/ MMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.