Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
9 I% K1 A+ ?  Q6 gContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
( a" F2 E& }6 c* z, X$ \1 x
0 q: ~% C7 D- c- z9 [1 o0 r: B+ bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- v; |! ?/ K+ A: Z/ c•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
& w2 [/ \9 O8 k, i) I- o•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
+ K1 W; N& h. T; N3 G•        Low key software development tasks (not a requirement)
' c: `# W4 I6 f9 s1 G•        Responsible for maintenance of internal ticketing system
. e- y2 A1 r% r% \! q/ k•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
5 t5 k4 {/ c( h( E0 n, s! i. w•        System training
•        Communicate and translate client requirements in Mandarin
0 o8 b, f' l2 Y; }( R; b. f•        Work evenings as required
2 R5 X! k+ b: u' U; h! o& JSkills and Knowledge Required
" {" X0 o3 \9 p2 R" Y•        Customer service skills
•        Technical writing skills
( m& j+ b4 I4 [4 D# H6 ]( J# V•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
3 Z5 \" _3 T% h6 f2 T, L% a•        Excellent interpersonal and team skills
( M0 u/ [0 x5 P* L; ]7 g, C+ O/ Y•        Comfort dealing with multiple and varied assignments
( D: p! o$ F, K2 I. r•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.