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Matrikon Inc. 招中、英文双语技术支持顾问一名

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发表于 2010-3-3 14:18 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
本帖最后由 MTK 于 2010-3-3 14:20 编辑 0 b( H# ^2 s2 q& l0 w, x

# O) F( m% e) {9 b) J/ C! kTechnical Support Representative/ s: H$ H( V4 e. a4 {0 P, N7 G
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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; c8 I- f- O# I3 K1 z9 ~, m7 a0 CIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: v3 T8 M& T+ N$ M) ~  UPosition Responsibilities:
/ o! _( ^% n3 R, ^/ }: ?. g•        Installation, configuration and trouble shooting of software for process control
$ f! \8 s6 t5 U% N' f•        Identification and replication of software defects  
: ^5 k% F, L- L2 s( B. w' x! G- H•        Phone and e-mail support for internal and external clients  
! P# t1 O) ?5 w& e  n•        Managing customer expectations
& A( y0 Y) d! @( V% |; X2 C; b# o•        Documentation of technical procedures
9 O) W1 [. c5 T' i( p  s•        Trouble shooting client network issues $ O0 M5 W- ]& O4 H- h* u3 e
•        Optimizing system configurations  
3 F4 v8 j, }! M" M•        Low key software development tasks (not a requirement) : A) R6 `4 Q( v
•        Responsible for maintenance of internal ticketing system
5 g% \! L- K2 B, p# v6 e+ v•        Involvement in the development and design of a trouble shooting tool for client.
7 M& W# }% g+ Y* d6 {: N( c9 k  n. F•        Site services worldwide ( \2 o+ s2 \3 x/ J$ L+ i' r! j$ y. t
•        System training ' e& Z5 Z3 H3 \4 N. q3 F. C' N
•        Communicate and translate client requirements in Mandarin
! \7 t3 [& S4 ^0 u' r•        Work evenings as required
( w8 e4 ?3 c- B2 W; KSkills and Knowledge Required9 r" G1 Y" L4 r0 A# A
•        Customer service skills ! [5 X+ p; M5 @* e( A
•        Technical writing skills 8 K6 X: L& q+ v  d" [
•        C++ development skills 5 t; U2 e+ D3 K; m6 d
•        Software Trouble shooting skills, or the ability to recognize external issues.; _, ]% ^& m. p6 Y  |7 Y
•        Network trouble shooting skills
0 b0 C% e) }" H5 o, S: H•        Excellent interpersonal and team skills
4 H: O! [) y. ^# l+ \•        Comfort dealing with multiple and varied assignments
6 C5 _) J* E# y# \: u; v•        General knowledge of databases and SQL (this would be preferred, but is not a requirement) ( c# j4 L7 T6 S: u' V
•        Ability to work independently
$ v6 h) ^6 [2 s  h$ R& L8 y•        Ability to communicate fluently in both English and Mandarin9 C; h! r5 R/ C6 G$ K+ {
Experience and Education
( j3 |! f" W" [, m•        Technical degree or diploma 6 _9 T' f& A* S# k3 S+ l
•        2 years experience in a technical support role
0 |& M  a9 G  m8 z1 Y5 d; o6 C4 O# gMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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