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本帖最后由 MTK 于 2010-3-3 14:20 编辑 4 e. A* x2 R: e: X) g2 X# p
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Technical Support Representative" Z. r+ a+ T, f6 f
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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X8 s J1 m. @If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.0 V! Z: k9 H. w5 v# k
Position Responsibilities:
0 j" a6 h, _* X0 _* K• Installation, configuration and trouble shooting of software for process control
/ B0 C: l8 T1 B8 r• Identification and replication of software defects
# Y$ i& z6 w6 `9 Q• Phone and e-mail support for internal and external clients
7 \3 r- S: F/ X5 x( k/ S1 L1 q3 c• Managing customer expectations ( z# N! g' w5 S! _& ~
• Documentation of technical procedures
D6 o l) E2 q+ f$ y0 S8 L• Trouble shooting client network issues
' ]( @* H* o7 W7 F• Optimizing system configurations
* Z" {+ z( X* o$ G) P• Low key software development tasks (not a requirement)
8 I/ M" N7 k8 C• Responsible for maintenance of internal ticketing system
0 [7 S" Y& ^6 B" U! \9 F- Y) I• Involvement in the development and design of a trouble shooting tool for client. - y# ~; V) C: A7 \
• Site services worldwide 7 _+ S# ]1 q/ W9 Y% V9 W& X; `5 N
• System training
0 X1 `6 K$ R4 e. t• Communicate and translate client requirements in Mandarin1 ^' q( y' |& W' v' f
• Work evenings as required
: h; o' \$ o4 ~# |, T) w9 w MSkills and Knowledge Required/ z; x* r4 v6 c# ~
• Customer service skills , f- |" w& k- I" B
• Technical writing skills
( f! |* M* H% ^$ @- g7 y$ q6 J( Z$ e• C++ development skills
. E B5 s0 w3 h" y+ D• Software Trouble shooting skills, or the ability to recognize external issues. C6 b! X- H- [/ v+ A. K( G
• Network trouble shooting skills 8 W# k+ L8 M: V) ?) ?
• Excellent interpersonal and team skills u% e$ M7 T. W9 X3 o
• Comfort dealing with multiple and varied assignments
0 B4 `. l. Y' C• General knowledge of databases and SQL (this would be preferred, but is not a requirement) 7 c9 \7 C$ u3 P& m7 S
• Ability to work independently
& k( x8 |5 W" j: j x• Ability to communicate fluently in both English and Mandarin
$ Y" x# x& G; N$ ^Experience and Education
) j8 u" Y7 L9 t- I• Technical degree or diploma
2 h4 P: {6 ` b0 W$ ^• 2 years experience in a technical support role
( a. X( Y% ^$ p. h4 F- |1 nMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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