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本帖最后由 MTK 于 2010-3-3 14:20 编辑
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: G) L. |* @) g" k$ V, v6 ZTechnical Support Representative% n9 z6 `/ B: s2 P% e
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com) ?0 x, I* v# ^/ I' V
# [9 g$ } W8 m% s0 H! S, ^If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
/ P1 e k# {% ~6 o% y N6 M" ?, @Position Responsibilities:
5 M# f0 \3 P* X6 R• Installation, configuration and trouble shooting of software for process control0 ^9 I8 s9 @. Z1 [4 q% f$ ~& N
• Identification and replication of software defects 1 X+ D9 k) x) ]6 ~
• Phone and e-mail support for internal and external clients . n0 d! `1 I% N A3 x& U4 r
• Managing customer expectations
, ^% y. {7 C4 ]: b% k• Documentation of technical procedures
) a) {+ D0 x. |1 `! N+ r) l• Trouble shooting client network issues
A% y* z: P* I( A4 m• Optimizing system configurations # u9 ^% I/ s- u3 Q' h
• Low key software development tasks (not a requirement)
, K2 B$ j! O5 \% ~; `" K• Responsible for maintenance of internal ticketing system ( J3 q5 s# T1 d8 H
• Involvement in the development and design of a trouble shooting tool for client.
4 E6 T& [" j* F3 v: Z• Site services worldwide
4 _1 F, q& d! T i( M) t3 m {• System training ? z% x) [/ {) L) @3 ^
• Communicate and translate client requirements in Mandarin
3 ? t9 R0 U$ _• Work evenings as required( T- [, T# D. m# u( j
Skills and Knowledge Required& K, n! `1 P+ ~( k4 P7 v$ H
• Customer service skills
% m+ M* R8 f+ v# d# k5 k0 y# I• Technical writing skills
) U' j+ M3 w, ]$ j; A• C++ development skills
# Q/ e) |0 y2 f# g% o• Software Trouble shooting skills, or the ability to recognize external issues.
4 D( `2 r- ?/ O4 N• Network trouble shooting skills ! K% u5 a! ]$ C
• Excellent interpersonal and team skills
. r' A+ ]- ]4 d, y: y• Comfort dealing with multiple and varied assignments
$ W9 h, s9 N1 v• General knowledge of databases and SQL (this would be preferred, but is not a requirement)
6 F7 y3 J1 M: p• Ability to work independently 0 T; n! I1 z' D& A' t5 R; m! M
• Ability to communicate fluently in both English and Mandarin
; d# N4 y1 I2 G# \" O. WExperience and Education% J9 X& y0 V6 O. V1 v3 b9 |( q
• Technical degree or diploma S' a t7 H3 V/ S4 K: M4 ]8 `
• 2 years experience in a technical support role
P2 T8 x( c4 nMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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