Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

2 L; ~; T+ r+ Y4 c# o6 j4 T: D$ jPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
1 }) l; J" B; P. Q9 w3 H: h7 J•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
; u% r; A0 c) L$ u" n•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
, z& r* l& S: G/ W•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
' {& |) Y1 X% r+ o' Y2 a6 z. \•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
! G2 B' X9 V/ e0 K  c•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
! H$ x1 N( A/ k: x8 c. i& G•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications

" h. N9 p$ G9 E, F- E9 t8 D/ iEducation and Experience
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% c; }2 l4 {! P2 `1 y5 b•        Minimum 2 years of Customer service experience
3 H" S' W1 Z! Q8 n% o6 h•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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* Z$ X* l! k/ h* K  mSkills
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0 A& J1 W/ W- K        Strong work ethic
        Professional, diplomatic and  self-starter
8 `. p- V" D6 [8 p        Strong proficiency in MS Word, Excel, and Outlook
! R' C8 ~' s5 j3 m, p* ^9 X        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
# a( K% k/ B/ X, [) l        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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& Z# n; k7 H4 l( u  tThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

8 Z0 z0 [4 F& H; \! _8 u, T; [If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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- z& Q: d/ b7 i7 H- z; }Kevin Ramnarine
' [1 A- b, u' U3 iThe Business Link                               
& U3 w* L) U9 Y+ z8 L1 r6 T4 p100 - 10237 104 Street NW
/ e! }# f* |3 A2 YEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca