Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

% q3 W! [* Q4 J6 @* y& cOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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* n7 l! l+ T! `+ dPosition Summary
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" T- a* z* B: Q9 X2 N4 d8 R- _+ `•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
( L+ D3 {% b6 s4 C8 ^: k# O4 y- ^•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
( N/ W# c" t# D9 h( x% Y•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
  X7 ?* t7 @3 S) e. {8 m# O" f•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
3 ^9 ]& t& f  p4 X6 E5 P4 Z3 C•        Opening and closing of The Business Link Office
/ z: v) O/ ]( T! P3 G  l•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience
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6 P, T6 }2 f9 q" X0 x$ E•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
* D4 E; X) }" E. P# N# O* l, p# D5 ?•        College Certificate or Diploma in related field.
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Skills
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1 I( S& ^$ V* W6 ^9 X( Y" Q        Strong work ethic
5 w5 z) r* ?/ C  C        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
9 b7 u4 ^' P' H8 k3 i0 t9 u        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
! {, c6 @/ w! }1 K        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

7 p" _/ y* D) J/ G9 rThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

  g9 ~' W, f3 }0 TIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
6 ?* d5 ^. C9 {, ]& u0 U100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca