Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

7 F6 z/ B0 E& w5 C1 QWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

3 s& U6 o' r/ ~2 q0 jPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
7 `  k$ @+ \/ h$ o% M- i7 s•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
# ^; S$ p$ U2 S( z•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
" B. F9 m2 e4 {% u  e7 |$ c0 j8 A•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
& K+ x- V, o2 C•        Opening and closing of The Business Link Office
! y+ p! d0 z! s•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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6 h! y/ g0 j! O- R9 ~5 pQualifications
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: q5 F1 P+ R; m- OEducation and Experience
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: ?5 L% F* E- H( z•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

( }) u6 U3 c- v* `7 m; gSkills
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  j$ i* G! @7 Q+ ]7 f; i        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
9 F* n/ @" a1 Z, Q1 s        Strong organizational skills with multi-tasking abilities
/ ^! s% g. R: u: k: |! ^; z        Continuous learning is essential to perform job effectively
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, S" Z% w+ j% K1 X5 w, Y' pA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

1 D& U0 D0 t/ V+ m9 k, XIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

+ w0 G' A' a1 L7 bKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
$ ?. O3 r* k5 o  `, BEdmonton, Alberta
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7 U; X9 b  v# L/ R4 G" rE-mail: kevin.ramnarine@canadabusiness.ab.ca