Client Services Representative - The Business Link

又见炊烟

The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
2 D+ |) P: Y8 Q2 ]+ s8 v3 k
2 s8 L- V! _8 O( ]8 i! M7 dOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
7 C7 `' C7 F4 Y( }; P6 H9 H
We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
' q3 [6 Y/ I4 t5 x7 O% b5 l! P& \
% ~2 c( g5 f  j9 k+ H$ G" v" D' TPosition Summary

3 O0 v* }& f$ U4 @•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
6 o* @  ^8 W6 w•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
# ]5 C. T' i) ~5 R1 G•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
  h# V- g7 @+ a' }1 N1 x8 J; f•        Keeping accurate tracking of client interactions – data entry
" v$ ^: _# B( Q4 k$ J# o•        Assisting with administration of the Guest Advisor Program
- N+ |  v- I/ S' Y! c! R•        Arranging catering for various meetings
1 C+ V# q6 w" G$ S- O, _. X+ X•        Opening and closing of The Business Link Office
4 Z, b% S& j2 N5 a. V+ L9 a9 q; A•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
* l7 a! h6 D/ d) R: r9 l: e

If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

+ ]/ s, w9 V. F
2 [  C3 n+ s( X9 B! LQualifications

Education and Experience
. O6 H% J5 Q& V5 _1 y, `2 ^8 [
•        Minimum 2 years of Customer service experience
5 J9 n, s  Q8 K! s$ L# ]•        Administrative experience including reception, cash register, and scheduling
, i. b: B! z! Y  K•        College Certificate or Diploma in related field.
% }( o$ p0 Q2 G4 I3 E! q
4 k* j5 r1 a. ^) k. y" uSkills
/ ?% p: k$ @4 h* K# Z
        Strong work ethic
        Professional, diplomatic and  self-starter
' ^" `" B" S9 b) ]6 F" Z4 {        Strong proficiency in MS Word, Excel, and Outlook
3 V4 z. a( d3 h) Y% K. }' H        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
3 Y6 {' D" B3 {9 P$ `        Strong organizational skills with multi-tasking abilities
* A9 N; N3 W. w. Z' b        Continuous learning is essential to perform job effectively
7 U% u0 G; e; c- Z! R$ r0 C
) K" r- G/ b. B, _: G- BA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
, a. P+ |/ J. S5 S% v  C3 ^
Final candidates will be asked to undergo and successfully complete security screening.
, L7 M, E* r# }3 _7 Z
If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

; {( y6 _) x6 r! qKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
& ]6 {- M8 `% U$ J9 nEdmonton, Alberta
6 Z3 u" w4 _0 @4 N( U/ iT5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca