Receptionist

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Receptionist
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The YWCA is recruiting a Receptionist.  The Front Desk is the central point for internal and external communications for all departments, programs and events. A sound understanding of overall activity of the agency is essential. This is a position that requires strong customer service skills, as it works collaboratively with staff and volunteers to provide the best possible information and assistance.

Job Duties/Responsibilities:
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Reception
: X5 l: L' y, l8 s. j6 N2 ^1 Y  }•        Greet and provide assistance to incoming visitors
•        Answer multi line telephone system
5 s, }; F- }) X$ D- c* _•        Receive and distribute mail and deliveries
•        Arrange courier services for all departments
•        Oversee Y-Knit program; provide support to its volunteers

Administration
•        Receive sort and distribute mail and packages; post outgoing mail
•        Sort and distribute mail and deliveries
•        Provide clerical support (e.g. word processing, data entry,         photocopying, faxing, e-mailing, printing labels, mail-outs, and filing) to         all departments of the agency
% [, k' L# d1 ~& j7 f! ^4 M6 D' c0 H0 v•        Update and maintain databases as assigned, including those for Fund         Development and Administration
•        Assist with task management for administrative volunteers
•        Create monthly staff bulletin and prepare for distribution
0 {/ i: L  d& }/ G" M4 I2 G8 U0 Z•        Assist Business department with weekly bank deposit and processing         payments
- @! b2 L( f  W( v/ J% l9 X•        Assemble and forward information packets as requested
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Registrar
•        Accept and process registrations for participants or attendees at various special events and staff training
: S% D* z, y" `! g0 B•        Process payments for ticket orders and registrations
•        Assist YoWoChAs Outdoor Education Registration as required


Qualifications:
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1 E0 Y8 J( `8 K$ b/ o9 t6 p- [% G, @•        Minimum 2 years office experience in areas related to office reception, and office procedures
( O' v- a3 ~3 b$ ?1 n•        Experience and proficiency in Microsoft Office including Word, Excel, and PowerPoint.
' E' H2 L2 i* P8 |' V0 c•        Skill in Desktop publishing is an asset
•        Excellent verbal and written communications skills
•        Mindful of need for accuracy, detail and discretion
•        Able to interact in a positive manner with diverse population
•        Strong customer-service skills
( H5 Y7 Y5 R) F0 c•        Strength in multitasking, prioritizing, and meeting deadlines
3 Q) ?! n8 K* o( }: j•        Able to work independently

Closing Date: July 13, 2009
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$ y* m0 K5 y3 s! G* PPlease forward your resume to:
YWCA Edmonton
Recruitment Coordinator
100, 10350 – 124 Street
Edmonton, AB
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& s9 Y+ G. w- b" e8 Q2 D+ C- nE-mail:  recruitment@ywcaofedmonton.org
3 w' D+ |' C7 o4 ^Fax:  (780) 425-7467
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6 s' ~  N" i9 j2 U$ J6 pTelephone:  (780) 423-9922
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Website:  www.ywcaofedmonton.org