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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"7 M' i( y9 U. u* g3 Z# O3 N4 E

4 v  P. q3 o: N9 f- kIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ {* {- o0 i) f) n+ L6 E

2 ]6 N8 N) N" d7 hOK,,,,,,,,,,,,,,,,,,,,WAIT....................0 R; {! f& T- C! {9 S: m7 Y
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ISSUE TWO:FIDO.......
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! N& h0 E- R; p" D. ]- jIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 W& D4 u$ I/ B2 g9 s. X) D

1 P& n: F" T, T( ~5 E6 xStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 y2 A4 T" s9 h- r
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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, P& q8 u/ l. h7 q4 u1 u$ T6 zISSUE THREE:UPS
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5 X: p% }9 t4 g& X/ ZTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......4 p: j) W: Z. Z0 u1 z0 I% |, j3 C9 z
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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, {, P2 I  e8 M7 ~  O" K8 {" ?at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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; O+ F2 H" |- ~! ]+ P8 L0 `+ @ISSUE FOUR:BMO: a+ P; t3 Z- i0 ~3 e6 l$ E" y

2 b2 s- Q; ]& b1 L9 RBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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' {1 u+ I5 k3 t9 d& ^: s; {I really learn so much NEW today...................
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# h* M$ w; r; I- [1 oHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
( K! l2 H1 a8 W5 e: z7 j所有UPS的良好時間規定,在這邊都不管用。
' u) B) r9 }7 Z9 P% p: v2 O6 u: F因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)! y+ D  _* C& Y. w: g
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 A8 S% |3 ~( {+ v# N7 {
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!- c. C* w: H; t9 \1 ?2 e( R
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator, ]' m# z+ s  i  J9 e( P  J. _. j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& E# D1 g4 e4 S5 I% E. O: n: i5 P
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 K7 C# T7 {4 V& B9 g& Z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。$ P8 S! o$ I  W2 v- A
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& }( i6 x" f! O; e) T! |$ v4 `
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
2 Z# C: A. Z9 E: e0 ~" f再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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5 w8 N5 L" h' N, f在那時候我瞭解到一件事情' K8 ?: w' r8 I9 E) R+ b( U
就是這邊的郵寄服務是一個nightmare
6 X4 R3 J! Z2 @* }; c這件事情,應該大家都有經驗吧!: z, X5 s7 ^( U6 h9 f
對我來說,這是在Ft. Mcmurray最不好的經驗了!, @; Z" g( ^( B/ n) s" ~& V
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
- s: O  H' }4 ?* }' |: s1 i日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& L& u0 ^4 c- ?$ S3 C; Y% v+ Q) A0 ]所以我還是選擇天天笑的過日子好了! . k( e( o: w9 y  H9 g$ P. F6 i

/ T( c. T6 E$ A# e' L但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  E, R# u+ f0 W9 f/ P% `take it easy
+ \0 k9 V( F0 x  W; v8 Blife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# r2 i& |# W2 q6 O( z) ^+ ULast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商+ Q+ j6 v0 T* v3 y$ ~7 l) U. Y% X
服装批发-上海919服装批发基地
" [5 ^6 p$ ~7 ~8 Y1 F: F+ K  H张力仪-专业生产张力仪
- F' y' l9 q! b/ T5 h服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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