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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ u- w) h" u+ u/ T, p# u8 W( L

- z# e% P, F# u; fIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................7 G; o0 |) f+ C3 I5 B9 _
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................# R" W+ N. ^$ W% g

6 O% ]5 i1 C0 c& Y% k! B! GISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ [$ x+ F0 e$ U5 M
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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9 C' z& B, z; {0 }ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., C6 V5 g  M3 b' |7 c( t- c' `  u7 t

% j( }' K4 w* v! \# r- hLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 _/ Y" a5 J) u+ @  q
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ P1 m1 x5 A9 D( m
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; C+ ~- L# k9 D

4 ^- i% d1 {; K- p! u3 U- R9 ]+ qISSUE FOUR:BMO
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' h  ^4 f# x& I/ [5 v" _8 WBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 k' N1 J7 _5 o1 I9 y. ]

& A' p6 b* c2 q7 {I really learn so much NEW today...................3 K& h- l6 N0 g/ ~
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。% E: ~' z* t' z/ P  e
所有UPS的良好時間規定,在這邊都不管用。
: q: a  p; z3 T+ y4 d因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)7 A, H, p1 s- c3 D
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
" O7 U2 |6 z3 {* v6 G也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!8 \0 Z2 c  W$ l7 r
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: F) u1 e9 A/ c1 n1 ^) |3 i8 z
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
, w' o4 A- [' c+ K+ g, k! Y有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況' t: L. S+ C' r: H& k
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。+ T7 `, \: A0 J( ~" {: X
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
4 P1 p; |1 v/ S0 Z& t% F8 w(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。# _5 e4 h/ e, H6 X4 d2 s
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; s* ^. ^6 O1 E9 m4 B
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在那時候我瞭解到一件事情
) }* X3 [. r- Q& c6 V就是這邊的郵寄服務是一個nightmare
0 G9 n& j& [) @$ t8 X4 g" J/ F. q這件事情,應該大家都有經驗吧!' Q+ b: L, j0 m8 g8 x/ w0 ?
對我來說,這是在Ft. Mcmurray最不好的經驗了!8 V, I+ l% o; _$ P0 d  H
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
+ b! o" D2 a3 I2 m2 D+ t日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  D) k: h0 h5 e7 p. I# e. a4 d
所以我還是選擇天天笑的過日子好了! $ i: |3 ~( E* B$ p6 y* o
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ N" v  b' j% N6 Itake it easy7 m. Z4 w  A# o; P) f
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& b6 K, y( _# _! b. B9 T( R
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" i- F+ ^1 T* \0 s7 R' m
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以速度慢 逐渐被淘汰 -效率低 2 \1 [" @  r# r' t( [
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想我们的敬爱想-我们的敬爱的敬礼!& N1 e- J4 l( x# i  z8 L! |" I# f- T

8 [) `4 `4 R$ W, G! G) t8 ], q$ K9 s搬场公司-成立最早的优质的上海搬场服务商
- H0 A/ w4 k3 ^( k" ^! H- T1 y服装批发-上海919服装批发基地& K- ~) Q- `, c% {# `$ C0 k
张力仪-专业生产张力仪* l% Y6 `: w% K. S/ z: L0 r0 ~
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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+ f  v" \* k  I( H不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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