爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3122|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
& Q1 I6 V0 e, G0 Q
/ V4 R3 v6 J( f* q) z, |. Y4 HIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................7 m7 W) I7 F+ G0 \+ C

8 T, ^& b! D) Q  SOK,,,,,,,,,,,,,,,,,,,,WAIT....................
4 r: r# d/ Z8 F/ g' E
# m+ k. l( R/ a; l- P1 x4 gISSUE TWO:FIDO.......% c# g0 k6 D6 c6 x5 A4 U, j: h: z
5 h2 L! f9 r# v, U. @6 e3 k
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD./ f0 Y) a8 V% Z3 Y4 I' [

) c  S: y8 X0 J+ s7 H" X! ^7 g. E/ AStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.6 q: f+ a& U3 [3 R7 I! ?* A' a
( f9 d" n" r7 {
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
8 |: |' s2 j9 [8 |8 A" Y+ z7 I/ j6 r: ?6 m2 r6 i
ISSUE THREE:UPS
% F) w/ ]9 V$ g5 y8 X. {' O! i9 K! I  m- i) J8 }2 l
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
7 H0 l5 ~1 k  L: S5 }9 m. ?! i2 A6 d1 K
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......$ R2 f; Q' u& X7 [

: l6 i% P- P/ r& Y, jTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% W; C- u3 t8 Y' j8 c) {5 W

& g6 x, L6 n5 i; w1 sat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!4 O1 ?/ `. `) M" U, X( n* d

/ L% m9 N6 J: x) R% hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
( e: h* |# V! b! w1 d( X$ \, I/ Y
ISSUE FOUR:BMO1 r7 N# O+ n( [# i2 h, W

$ I9 j/ U* p& X9 b, \+ `. HBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
) e( S1 E; F7 I) ^& j: s7 f* A2 S; i8 y( P; C
I really learn so much NEW today...................0 }" a5 y% x7 Y) _" `8 _- G# t* I

/ K' `) C9 B, [& k5 \HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# T4 g' {* ^3 }所有UPS的良好時間規定,在這邊都不管用。- w% o. J% t' O! d" f
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ I% _* [/ l  ~8 g+ o$ r6 H( t8 p剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  P: n6 I, K, @  C. B
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!& t3 N- K3 [( n6 r% A% R# a
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# H$ V, P9 d3 s; {% J7 ?, d1 }
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
: P. o2 s" T0 k$ A% Q* R有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況1 {& z9 Z" }! }8 h( k. Z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。+ ^% c! T$ I" g7 C7 n& {

; o' m; w; h( @( G0 d" z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 t8 u9 Z7 d; e2 c- f0 W/ ^: N4 M(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# }1 k3 r3 s5 d! k, G1 ?再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
( A" c' G" R) ~/ p+ ~2 V; r  ~' U3 o7 e- S
在那時候我瞭解到一件事情
4 C( u; s5 `+ S就是這邊的郵寄服務是一個nightmare
6 y4 L' X) A1 f, j7 x3 z( C* W這件事情,應該大家都有經驗吧!6 i6 f2 _& ]# s& s4 E
對我來說,這是在Ft. Mcmurray最不好的經驗了!, J: P: i- D& {3 U5 d5 B
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
$ U- G4 w/ F. D1 Q/ \+ x日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( M. g# |, A# R; X5 T% Y: H( Z
所以我還是選擇天天笑的過日子好了! % p, _0 E7 @  Q4 V- d

! a8 V1 h+ l" {4 `; e但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe0 u9 }' O5 o7 \% @( ^, N6 }
take it easy
, f! R8 d9 v( f& ]/ a7 a4 L2 ilife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
5 b1 e9 q7 _4 R2 r' L5 cLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ @! W7 {2 W. x+ S$ u1 D6 F) Y

7 }' d8 R. s5 |# v2 A9 [; I4 y7 i$ c1 o) a6 F5 T2 U, t
以速度慢 逐渐被淘汰 -效率低
1 E7 ?5 r% k% d3 A% P/ T- p! u+ Q7 m9 u+ N! g# P

$ \9 h2 i. M% ^2 f6 M' N5 \- M) l/ _0 G7 w! w% S
5 q+ U7 g4 B  Z1 j* A4 [: ^+ {; l5 g
$ q$ X3 p/ `% m9 m$ P
/ [3 |$ O. }& Y
想我们的敬爱想-我们的敬爱的敬礼!- Z, A: w! |: y: i% O8 J. G
5 D5 d, U4 F+ [! `6 G# ^  W
搬场公司-成立最早的优质的上海搬场服务商+ [7 w; ~0 i7 s- S( s8 J
服装批发-上海919服装批发基地8 i# \7 I  z# o% E, y& d
张力仪-专业生产张力仪- d# O6 n3 ^- N* e
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing* D7 C0 j! w1 }/ Z* Z+ J$ c
% }( A! u. p. Y2 C7 F
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-2-14 10:39 , Processed in 0.305893 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表