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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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  A! O* z. b2 ]$ A- W4 d. `; F& @. }In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. u, D: i* ]/ v9 V6 f9 Q3 R( U& S3 r9 n
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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# x, Q# V; d- q! iIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.) Y# L# |( g$ E$ z0 s  z
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.) ~! h- c/ g( b
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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  T* n0 [7 {% {& UISSUE THREE:UPS
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, P3 A3 I; s. E: `TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!4 u) y$ `% g' P) J6 F5 l
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  u3 m% d7 a1 k0 Y  [8 B$ l

* }- A9 o$ r; b; C/ ^* aISSUE FOUR:BMO
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" g& U; W! Y0 D9 P: t0 ^, e" LBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; ~. o7 q7 j: n) n2 X  w' S! ^( _! U
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 D8 c: A8 F6 Q
所有UPS的良好時間規定,在這邊都不管用。2 A; k8 @! f2 E* ?9 W( B
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!); V' d. k6 }) u4 b$ H6 ]
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
2 z, j: R1 D2 k, t" j, a也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
" i' ~7 B! I5 r& S3 {4 K0 z3 r6 G再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 @. ]- N; Y2 o/ o7 r
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
& p7 {& V/ c/ b! O3 E1 {有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- H0 l$ C( K5 D5 G* I% p
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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: B$ E% U* K0 F最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' j& N" T$ Y& Y  w(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
! f9 [2 X* [; O, x: y3 T再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ O& I3 @0 L2 Z- B% ?3 w1 T0 _
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在那時候我瞭解到一件事情% k6 t% ^8 h# K: }- G
就是這邊的郵寄服務是一個nightmare
# a: d" E* m' {2 p這件事情,應該大家都有經驗吧!
- G" @& L: t& F3 o對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ ~4 ^+ `# }! ^. P& S, H& [3 X不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) s- j( |& c3 V! \8 F
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; }2 c7 E" |+ O+ u- S% q所以我還是選擇天天笑的過日子好了! 2 S& b; n8 m1 H. [) x. f4 F. w

. T, U+ w' L5 x1 b但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe  I$ a) x* Y$ f; k. U4 R) k
take it easy1 H7 _: k& \6 v# Q: J9 T' V; Y  U$ {
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 T, H1 }. C6 R" \! |: d
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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" Z2 c& f2 l+ i2 x5 D% J以速度慢 逐渐被淘汰 -效率低 2 b" e7 ^- L( Q) |

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: j) p/ T0 [& _+ d- o( O3 y" {想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
1 r" _6 C0 h" p$ O- r服装批发-上海919服装批发基地; y# X% ^5 i% k, w4 J# k. j
张力仪-专业生产张力仪
/ x: s0 {4 D) Z5 V服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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: S2 E1 `4 R/ @/ W- S4 {不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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