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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& T" X2 M. O! i  t$ U6 K5 Z* p

3 j, }4 U4 L& I0 i# mIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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; c  R: g4 L( ~OK,,,,,,,,,,,,,,,,,,,,WAIT....................* ~% i/ X& r; j* q
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ISSUE TWO:FIDO.......
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2 V. G' O8 b: `It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.% @9 p1 Z1 l' }# h

; T1 ^% f) L' k6 J5 T: vStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.6 ?! ^! q. P2 c; |
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# P$ Y. A+ T/ ^7 Z" X3 jISSUE THREE:UPS8 T- h' R* `3 ]9 D2 c

% W# F9 m* U5 A, }! Z  uTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., p$ w0 V- v( `; N. r9 t
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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& m% g, C. L7 n9 f/ ]TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- }% ^& L+ G6 A9 M: T# I: G/ X
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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- J. ?  V1 J$ Wat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  p5 R& r& v! Y/ w0 H$ D# \2 O4 ?

& L9 y! f9 }$ K: n. \ISSUE FOUR:BMO1 |4 u; E' x& n7 H8 I/ W

0 ?4 L6 A( n3 w0 V" c4 D3 n8 \BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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  _6 R% z, |6 h2 n; zHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! ^" R' }% [" Y  U: B! Z1 X2 Q" q
所有UPS的良好時間規定,在這邊都不管用。
; H. U$ e  Q; P# T, @5 H因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& W/ ]% d2 U& h) \2 G剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 J+ F+ l% O# _; Q  d也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
5 f/ p5 ~! C% P6 k8 M再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator/ U) G# y4 V7 N( j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# ~3 z& t3 u: Y+ P5 d
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 G& ^1 e( Y. i2 uDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。! U% h) O( ?" p* \, {
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 `7 x; H% v$ r$ a(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
. b; U5 K; ^' Q8 C再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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0 K7 |9 z+ E# t3 g) }9 G在那時候我瞭解到一件事情3 f1 i+ @) L1 ]1 M1 c
就是這邊的郵寄服務是一個nightmare
6 M' j3 D0 W% N7 z這件事情,應該大家都有經驗吧!
8 c/ H! z4 C& z  h  n對我來說,這是在Ft. Mcmurray最不好的經驗了!, B, g8 z  f% X" Q( n% `
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
4 n  ~; d8 X" k* q. j- D; |日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。. @( q5 f, ?+ j4 ]- [; U6 D
所以我還是選擇天天笑的過日子好了! + X: B' a+ B( F, e: C6 e2 a' R6 Q

3 j, S4 G( A+ u& I但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe4 G- p: E- l( _5 X  ?* c8 G6 N
take it easy
8 D$ @3 |7 r' K: A6 ^8 Xlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.; I" [5 Q( q; H! y  K
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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1 |/ C4 N) c% j$ X5 y以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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2 |' T. o  n! q9 s; f$ I3 k$ M) R搬场公司-成立最早的优质的上海搬场服务商+ ], t5 J0 d5 Y/ W# M
服装批发-上海919服装批发基地* v/ Q& ?: w5 a
张力仪-专业生产张力仪6 u4 S2 g' |) C! |2 X
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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