Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
% e4 P1 d; G. E" n& V7 Zthe 2008 Report on Business magazine. Based primarily on employee input, the
0 J: i; \+ r8 Y  M0 C# fsurvey ranks companies based on levels of employee engagement, employee
; N+ Q) O6 D: ]  t, K9 Osatisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
9 K4 c% C0 M" f- Y3 _centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
: J( [; y6 ^6 ^) C, kplease visit our website at www.cexp.ca Corporate Express offers a competitive
' t1 k2 @9 y6 U' Vbase salary with excellent opportunities for career growth.


/ f1 `" R' d) Q- Q. v) w# C+ ZPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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* G8 B/ a; Y, e7 n• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
2 s* a! t, V; u* V4 N• Provides help desk support services for the division.
/ R# U2 I+ J8 [# Z/ Q1 ^• Serves as Microsoft Office application support by assisting internal users in
& a3 G2 q% s8 }6 P$ }5 E1 m* }the use of Microsoft Outlook, Word, Excel and PowerPoint.
& F$ B. I9 G  L; s& O7 B! X0 N  ?7 y• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
9 s5 I' w, |3 F& r, f+ L7 R3 d• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
. z* t2 Q; \7 L• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
9 X9 _, `7 X$ M- m5 K0 ~# U5 k• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
2 ^( f" Q$ X( Swith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
' Q9 M. H3 g* Ydivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
$ U/ d) {3 v6 ~1 R8 N• Maintains hardware and software inventories using company Asset Management
9 Y' }6 X" w* q) t' hsoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
( h  O7 j2 M" T; {% A$ r6 O• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.

/ ^  K) k% m$ y' B% L+ Y( qCOMPETENCIES

• Analytical and troubleshooting skills
: y( K  ]/ W; g8 H/ y• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
0 W2 C$ b6 s( |  }• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
: s  D  S. j8 b+ V2 d" U6 e• Demonstrated knowledge of personal computers (desktops, laptops, printers),
% o; r* |: }5 t3 @' w& {9 L  F; ^; rVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
5 G( X* J3 \8 {0 E• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
' t  A# J4 f; [; k4 u. e5 w• Knowledge of help desk operations, software, databases, and Visual Basic.

! M7 Z8 G3 H$ b, `PHYSICAL DEMANDS

& q6 P: L7 U# F+ w+ @# g7 R$ m! KThe physical demands described here are representative of those that must be met
* S# I+ @3 q! o5 o7 y. Q6 vby an employee to successfully perform the essential functions of this job.
$ n: ~! Y1 T( z8 m$ bReasonable accommodations may be made to enable individuals with disabilities to
* h; i1 T" _2 Qperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
8 l( {) W1 D7 n5 P& ocomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
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+ ]2 x' e* @8 g: G1 LThe work environment characteristics described here are representative of those
& M. }+ n5 \0 P3 tan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.