Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
9 V: p2 }) X# ^8 @+ ?5 B' hthe 2008 Report on Business magazine. Based primarily on employee input, the
! \% C1 p3 O& i: d5 w- s/ N$ Fsurvey ranks companies based on levels of employee engagement, employee
4 L6 D$ [6 Q. O& o  w) Ssatisfaction, executive leadership, workplace culture, and more.
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/ \) x) |6 ]) RCorporate Express Canada has operations in 23 facilities, 10 distribution
$ E  u' E4 e% G2 tcenters and employs over 1,500 people, approximately 400 sales and customer care
$ I5 p2 H: u# zrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
. x( m8 W- U3 c( Q! m0 Dbase salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
! p( P' k" K7 B6 j" q5 Y6 Yto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
" W( Z$ @( D7 |/ Z8 s3 K5 |for the division staff.
  o3 g( T5 O: E8 Y• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
: {9 j  b+ x7 J6 j• Performs administration and maintenance of local site servers.
+ m$ m& R0 i0 K' k) F3 b" a• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
5 t  s- W. q+ C; n• Supports and performs tasks related to company IS policies and procedures.
0 z9 u& `2 p" A1 n4 F• Troubleshoots hardware and software problems, provides software diagnostics
2 S( n6 r# n: p! [and assists the users in resolving the problem.
  o3 J- ?: y$ C) y• Performs LAN tasks as directed by National IT staff. Tasks may include
# m$ A8 D1 w# j% T/ a2 xinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
4 s7 p! r: a' V; adivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
5 |& Q# b7 P$ Y4 ]* F& Usoftware tools.
( C1 Z$ b, Q2 D' N• Maintains standard naming conventions.
, x- a: S8 H$ Y• Coordinates with division management to engage contractors for break/fixes of
1 U' w: ~9 `$ r9 i# }1 [$ d2 x: E6 msoftware/hardware and computers, as necessary.
: `2 o! {% }1 i+ N4 a: n7 v• Provides backup support to other IT professionals.

# Z  @2 i. v* T5 k: D) E! E3 FPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

5 y* w9 h) Y9 t2 T7 C, w) c• Analytical and troubleshooting skills
• Team player
1 h3 r; W* e3 x0 L+ u5 }2 r2 U' D• Good communication skills, both written and oral
• Good interpersonal skills
: S8 a  S; q. m4 H7 W9 h) Q9 n• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
& M6 J1 O: `: X• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
/ C0 P; Q2 b# L. w0 n: k! Mexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
- }/ Q$ N' P  m" c; v0 \2 e3 w  q( Rimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
1 v, L# N! @: L$ Z• Knowledge of help desk operations, software, databases, and Visual Basic.
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( K$ j  m& O5 |" s5 L/ l+ e  }8 Z3 O  rPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
1 P$ G/ i* E- d7 H1 T/ tReasonable accommodations may be made to enable individuals with disabilities to
0 \2 a) d& x, yperform the essential functions.
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7 {2 u1 q; f+ b: F4 Q7 aWork is generally mobile. Requires frequent physical effort lifting personal
8 J" E. P1 K' G7 e. dcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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( d# W( a8 z# G: C: _: i7 ^  bWORK ENVIRONMENT

7 X0 M7 |1 N) IThe work environment characteristics described here are representative of those
, P3 m8 |0 \$ |. G* Nan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.