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JOB POSTING3 `7 O- @/ |. I0 R! B" I6 F9 W
FOR6 i+ G I4 p+ B* K+ y& V( e; _
OPERATIONS MANAGER - VENUES & PROGRAMMING
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1 C' ]) k$ r+ k: Y2 y1 s V; [REPORTING RELATIONSHIPS
" Z. V2 X1 \* dThe Operations Manager - Venues and Programming will operate with a 9 U9 q, K0 t% W& ?
direct line reporting relationship to the SU´s Manager of Programming 2 i+ @ c4 }3 R' |( o8 c) c. O8 A! [% x
and Venues.
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% @3 V. Y5 D8 K2 Z" |% y3 wROLES AND RESPONSIBILITIES
7 S- ?8 D' H8 S( ZThe duties of the Operations Manager - SU Venues are diverse and 6 U4 e) u3 a/ \2 X0 z& x; b
extensive, and are targeted at the all round smooth operation and
0 q4 _) B3 G& Efinancial and operational success of the Horowitz Theatre as well as
. N' ]! H9 k6 T% k2 i9 @. ~( ^: i7 ithe logistical organization and smooth rental of the additional
- Q9 } Q) C" E! ~venues within the realm of the Students´ Union. In the light of that
3 @9 p" m% \3 Tbreadth and complexity, it is not possible to fully define or
& J0 J I) e7 c# `5 jdescribe all roles and responsibilities in a document of this kind.
! h; z+ u A' A! p1 @- `) uHowever, the main roles and responsibilities of the Operations
1 Z% T0 m- w- AManager are as follows:
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1. Space Roles and Responsibilities
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a. To ensure, at all times, that the venues listed below meet the
) C. z% \2 ]' Happropriate standards, requirements and needs, and contributes in a
( S: G+ y& j/ m: k: r# n% p9 ]3 Cpositive way to the smooth operation and success of the individual ) m' ~9 I7 a+ L% b- v, E
renter.
9 [: L4 J2 c# c0 K0 f· Myer Horowitz Theatre. H( k! _. L# S: ?# G8 S8 ^
· Dinwoodie Lounge
+ N9 J& v( s5 }% W# q! o· SUB Stage
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b. This includes, but is not limited to, the following: @. ^2 h& S: r9 _$ V
· To plan the capital and supply expenditures to meet the # O. c* L) a3 V+ A
production and facility requirements.
f7 y" r& |) C2 B: Z6 P$ ^7 I· To ensure the day-to-day compliance of the venues with existing & B+ C t0 v' N% t. {7 ]( @% K* ?
safety regulations and building policies.
2 y# _9 c) P o) gTo ensure that the maximum potential of renters is met.# t& N* b( N. f- H- U' {# P
% v0 N, I$ u& o' \; z: k2. Marketing and Promotion
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' f2 Y n0 ?2 u6 ra. To develop and implement a marketing plan for the venues that
3 E6 d) e3 X; a. }, p3 s& [focuses upon advertising and promoting the venue to faculty,
; G& Z- h# [( U Ustudents, and internal and external clients on an on-going basis. j3 s2 U( w8 u
This strategy will include implementing and/or delegating the following:. @! v7 w N O- |( x: H6 `# O
· To develop and maintain promotional materials, the Horowitz
! h* n% E) O! W2 T0 ^+ R |Theatre and SU Venues home page, newspaper and other advertising; to
4 [6 B# s! Y; z l# rtake advantage of other internal and external advertising + d# t+ l- S# b- }
opportunities; and to develop press releases and other promotional
2 `: I7 C z+ ]literature on an ongoing basis.
% l% z& r# P, { k6 Z( b. }) Z$ V· To coordinate tours of the venues for potential renters.
) r; N6 o1 ?+ [· To promote upcoming events in the Horowitz Theatre through the . j% C8 R; w/ }# f y% z
use of the Horowitz Theatre Home Page and the SU Events Calendar.& _7 v; r1 p7 S5 y+ }. c+ b) h3 \
· To develop new external clients for the venues.+ c4 v( @4 h6 _- Q" @, [
+ d+ n) @ [) I. Z
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3. Staff and Supervisory Roles and Responsibilities
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; x ]: H. O4 U8 W2 Fa. To ensure, at all times, that the venues are adequately and cost- ' n$ _$ ~, d+ q
effectively staffed, and that the staff utilized by or within the & D5 B& m# Z0 C
venues meet the appropriate standards, requirements and needs, and ) F; Q3 n! a' W9 X; W, X
contribute in a positive way to the smooth operation and success of
* T' S7 |$ O0 p+ W, qthe renter´s events. This includes, but is not necessarily limited ; _' u; C& l/ l
to, the following:9 x$ [ o" {$ d7 }+ H
· To be responsible, under the direction of the Manager of Venues ; L3 E, N7 O0 h( ~4 q6 R
and Programming, for all staff issues including hiring, disciplining, ' K# q0 V1 t) }7 _; O
evaluating and terminating, as necessary.7 W: Z t& [$ [0 R
To ensure that the Horowitz Theatre is adequately supervised at
3 L9 [9 K8 P; x6 A: M! qall times, this includes the development and implementation of such
+ Z2 M4 W- g+ z, R! Y, g0 e2 r. Oschedules and rosters as may be necessary to ensure the effective and - A; N# c) u5 T
cost-effective supervision of the venues at all times during which it ; q' _0 G: q( o
is in operation or needs to be in operation.
! A) \2 z: B7 F* V: q/ a) Q· To work with the Technical Director, when necessary, to ensure 2 @& h8 |3 g3 U3 [7 F
that an adequate and appropriate level of part-time staff exists to 6 [- P; B% x$ d, h1 g
facilitate the smooth operation of the venues and to ensure all
0 [# @- S$ j# d# k2 R" G7 q2 Rrenters needs are met.% q: c! r: A' h! j6 d
· To work with the Technical Director to ensure that the skills
6 L% ~2 Q8 \' q! F* b3 e' _7 [and attitudes of all subordinate staff are appropriate in light of
1 r7 d# T8 _. ?the roles they must perform. This includes providing adequate and
9 p: ?8 `$ X v1 ]) aeffective training (and re-training) in all applicable and 3 S2 x' m1 @6 r+ O
appropriate areas, and ensuring that the Policy and Procedures manual ( F5 M9 |% v/ T8 v" @$ L! E
is kep up-to-date at all times.
- G" ]9 Y$ }3 [1 f; m$ N( |· To ensure all staff are trained in and committed to providing - } S$ D. g) l
excellent customer service to all renters.+ K3 I# P) ^1 S% N! L
· To work with the Technical Director to arrange staff 9 _8 {0 Q- e" t& Z# P% c5 J
scheduling. To handle payroll related matters, under the guidance 6 J! K: M Z$ B5 t" w7 J
and direction of the Manager of Venues and Programming, concerning
0 l$ u! i: ~4 Pthe staff of the venues.
' F# k# b8 L: H$ Q· Working with the Manager of Facilities and Operations to ensure + g/ L+ ?0 n# f! f) S) x2 K
the appropriate setup/tear down of each venue.7 n4 A( h" f$ z
· Working with the Manager of Programming and Venues to ensure % X+ i' n. q* b
that additional requests such as licensed receptions are arranged.
2 A2 H4 D" Q8 I6 E- q* F" S+ ?- a& p4 N6 u% ?% h3 k& [
7 |! H& h/ j* G. [) H* r, |5 ?, m4. Overall Financial Performance
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a. To ensure, at all times, that the Financial and Administrative ) b! V/ n! a" m- v/ C8 p
systems and processes utilized by or within the venues meet the 8 w" g5 x' T' N2 r& K) ]6 ^
appropriate standards, requirements and needs, and contribute in a & e8 ?5 K1 R7 _3 c7 A
positive way to the smooth operation and success of the venues. This , Q; Z: P( M& m* I! J
includes, but is not necessarily limited to, the following:
7 q: J0 f7 |' p1 s/ V1 G To provide input and expertise in the formulation of appropriate 9 V. |+ T8 t6 {2 s- F. M6 z
operating budgets covering the venues to the SU´s Manager of
8 l* ]! { C- l! }, sProgramming and Venues and to discuss and refine those budgets ; g( N1 k% I3 H* M2 y
Manager of Programming and Venues, and Manager of Finance & ; H* `* p1 F5 {. n0 }
Administration prior to their submission for final approval.
# L8 R9 A& y6 m; l2 Q/ {· To manage the venues in a manner which adequately and effectively
% X ] B1 e% Y) i9 m' ~8 nreflects the budgets approved for the venues and/or which reflects : u( X, a5 X4 k7 l
the best interests of the venues and the Students´ Union.
) z# V6 ~0 u: @5 |$ T3 A· To function as the key player in the submission of financial and : G7 e* j! c4 e5 a/ I. `3 U
administrative documentation covering the venues to be used in the
/ m, `. @0 H4 o+ B% C; }0 p" Bcompilation of monthly and annual financial statements, and such 0 Y2 ?$ C! v N/ I* L
other reports as may be necessary.4 p2 O V( `9 t. o! c
· To discuss those financial statements and other reports, together
; _/ t+ v; L6 N* a; N, Jwith all financial and administrative procedures, with the SU´s 1 |! Q7 B6 j7 U" x* k9 d7 [
Manager of Programming and Venues and Manager of Finance &
3 j2 x9 C2 u* l+ x, q0 D7 jAdministration with a view to determining and implementing action 9 [6 t3 }1 m5 N3 m
aimed at improving the financial and/or functional effectiveness of
9 {. _7 `8 W1 ~8 x( ithe Horowitz Theatre.
# d. U- v0 r7 Y5 |' `· To ensure the existence of adequate, effective and accurate job ) z% _- m9 ~1 `& _3 x4 Z
costing systems to be used in connection with the determination and 6 q8 n- G& s( v* K1 M& p i6 {( T6 T
setting of appropriate prices for rental and staffing rates for
. b) ]$ }9 A7 } L5 h' q0 ]8 ]events held in the Horowitz Theatre.( H- F- k1 }7 Z
· To develop accurate documentation to be used in connection with {$ |: @9 L& j' P0 Y
the billing clients, and to forward such documentation in a timely
# T: h4 s' @# A# dmanner to the Accounting Department.
( b- j8 ]% G. M8 ~ {6 x· To recognize, address and handle all matters relating to financial
4 Q J' X0 j! r% O$ {8 c' ]: Mand administrative procedures and systems in a manner which reflects
9 R% c8 ]/ p; Z. ]' cthe requirements of the SU´s Manager of Programming and Venues and
# k+ V% W B) wManager of Finance and Administration, and in a manner which
) v, @5 _/ x1 |! |0 }contributes positively to the smooth operation and success of the , q7 s" C0 F. f/ A3 d; l
venues.
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7 x$ @* p' x1 D2 D$ p' Z8 U5. Overall Roles and Responsibilities( \8 K$ Y+ ]( s: Z
a. To ensure, at all times, that the systems and processes used in 0 Q* w+ o+ n$ `+ t$ w
renting the venues meet the appropriate standards, requirements and # j5 g$ M6 C5 y, P' g% G- v
needs, and contribute to the smooth operation and success of the
5 E& G" c: U, i: z$ J1 d( V, m O" Avenues. This includes, but is not limited to, the following:' p+ D5 {. ]5 j% ]1 Q
# H1 b8 v [2 k: d( i· To recognize, develop and set in place such rental procedures as , n- T8 R, j' ~, _, X1 X; R- M: L4 t e
may be necessary to ensure the smooth operation of the venues, this ) `7 Z- U/ `. D9 a: ~3 V
is to include but not necessarily be limited to systems and processes $ d* R# a" ?7 I- A- T2 j
in the areas of contracts, inventory management, contract evaluation, ' r# i/ ]3 k) @& n( L
pricing, costing, equipment usage, rental/contract invoicing,
- C+ @ \+ B1 C' `- k# Z1 A. htogether with such other systems and procedures as may be necessary 6 v9 p# H2 _: m8 {9 e" ~/ `! x5 U; U8 w
to ensure the smooth, secure, efficient, cost-effective and 9 n* \. t: x0 J; w8 b3 E+ ?
functionally-effective operation of the Horowitz Theatre.
. ]+ L4 b% a3 N2 C7 A* j2 ^· To recognize, develop and set in place such operational procedures + f4 k8 [4 n6 r- A% ]; q
as may be necessary to ensure the smooth, efficient and cost- / M! y* U2 |: h; Q! ~
effective operation of the venues.4 |6 {: K+ M5 C2 J
· To negotiate rental lease agreements (contracts) relating to
: T3 u9 y$ D% q4 Z* `! T$ Udates, rates, staff and miscellaneous charges.
; |1 v2 `% o3 Q4 Q· To ensure that adequate inventory is available at all times and ' b- L$ x) k9 R# L3 M% m
that such inventory is stored and issued in effective and secure ways.
* S! `+ \# s: |+ u2 v) J& s- P4 h2 W5 P· To consult with renters as to facility issues in producing their
* b, l( v: Q" t. {particular event in the venues.& \: @7 S- p( ^. z! @, n& v
· To provide the venues on-site staff with such documentation and 1 i5 W* e- U: u/ {+ G; R3 u o# w4 O" p
supporting information as it may need to effectively fulfill the
1 g/ |. _5 O1 h- f6 x) ?/ froles they are to perform to ensure the success of the renter´s event.
3 `" o+ D, g* N; \" J· To produce quotes in respect to staffing costs for a particular 6 E/ k3 v( t) i$ d
rental with consultation with the Technical Director.
0 y7 w6 N& H a' v· To ensure that all queries raised with the venues whether from the
3 V% S1 z, H! y1 i' @0 t6 Y x9 QSU or renters, are promptly and effectively handled and adequately " G: r5 @# N$ J9 q; R+ Z
answered, and to ensure that such action as may be necessary in
- X) h' v! p2 s1 w; i- ufollow-up to such queries is taken in a timely manner.( z# N5 I8 H; |; e9 r
To ensure that the venues and its capabilities are adequately,
/ u3 ?5 F+ y! O8 a' z, a% Reffectively and cost-effectively advertised and promoted, and that
; k; H/ a% i0 T" L" qthe cost of such endeavors does not exceed the budgetary provision
- T1 H% r' x B: R/ d" a; wmade for them unless prior approval is given by the Manager of
7 d& ?3 Y1 U0 }& x* \ iProgramming and Venues., c7 H7 w! P5 {7 C) L/ A6 h$ Z4 c
· To act as an informed and knowledgeable resource in the case of 8 _8 h: R$ o0 B! x/ W
significant challenges and/or problems surrounding the tasks of 1 C' h& S# {6 `0 n, o" q0 t& V: N
marketing, administration, operations, and any such other matters as y) }' @$ p# _
may provide such challenges and/or problems.
/ X9 ]9 Y% `+ u( o+ Y· To attend such meetings as may be required to support the smooth ! z! x! a% F! @
operation of the venues or the Students´ Union as a whole.
* P* W( ^( O% Y( T) p· To perform other job-related duties as may be required by the : \& ]% A/ |( M* U
Manager of Programming and Venues in order to ensure the smooth and
3 b5 g) r: e, Q# t. @1 _secure operation of the venues.
3 p# p9 ?: N% c6 ~: ^9 v· To recognize, address and handle all matters relating to overall 3 u+ e1 S& b2 S- O
operations in a manner which reflects the requirements of the SU´s . B8 @$ }' z+ n% O/ [
Manager of Programming and Venues, and Manager of Finance and
0 _% x0 s5 _9 m% C7 NAdministration, and in a manner which contributes positively to the
$ {( T4 f0 F" |4 B( msmooth operation and success of the Horowitz Theatre.! e4 P$ ~- |+ Q, C
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QUALIFICATIONS:
! M4 c6 Z3 H2 P5 y" P1) Minimum two years related post secondary education, or 0 G" P! g" Z7 O1 i. e8 t
an acceptable combination of education and experience. R1 D5 @9 x; z
2) Supervisory experience.
3 E) k8 |0 C3 v0 `$ G# q/ N0 k3) Ability to create new initiatives with little or no
% \$ {% ?7 R# d m9 Csupervision.
$ P0 Z( i5 O p2 U' M# n5 [: L4) High level of creativity
2 A `: c; w1 I0 g5) Knowledge of budgeting and staffing procedures.
' E2 R) ~9 h- ]9 E5 p" B6) Excellent organizational and communication skills and ; C: H9 ^; O2 n7 [6 u o2 F
strong writing skills.; @1 h7 h5 x& y! M6 | x
7) Dynamic individual with experience in large group and ' }6 e! y* g+ ~* m
one-on-one promotion.
2 H5 S* k$ ]5 V- t Ability to work with students, staff, University
. d; L) w( k/ G9 B" ffaculty and administration with a dedication to providing excellent
) K* X, l1 ?; D3 y: wcustomer service.
. ~7 G' l- ]& d% |/ @. }Union exempt position- h9 O1 F3 I( c+ G) E" o$ B
July 6 2007
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Please state salary expectations7 i3 P" Q1 N0 H. E
7 x' i, ?7 w. v) u7 FPlease apply in writing to: Val Stewart, Personnel Manager, Box 600 , H( L' B8 V) x H6 z
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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