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JOB POSTING
; u* F, T# p8 \# z FOR+ i' J( w6 }& s2 X7 T5 ?0 v2 F
OPERATIONS MANAGER - VENUES & PROGRAMMING
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+ [& M# U" r! ?1 CREPORTING RELATIONSHIPS! c @4 I5 `- K- X9 K
The Operations Manager - Venues and Programming will operate with a 9 O f/ [" V& I8 }4 K
direct line reporting relationship to the SU´s Manager of Programming 5 o4 s7 F$ e- X/ k& }
and Venues.
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ROLES AND RESPONSIBILITIES1 m2 q3 T* w% T
The duties of the Operations Manager - SU Venues are diverse and 1 d( r6 U4 v9 N! X3 P: C
extensive, and are targeted at the all round smooth operation and $ h/ w. i! K7 X6 [1 d
financial and operational success of the Horowitz Theatre as well as 8 @# g" u$ O3 H+ S3 n' Z
the logistical organization and smooth rental of the additional * I( L4 ^' O4 m" h* y
venues within the realm of the Students´ Union. In the light of that
, d+ `8 b, K8 D; @3 a3 [. Wbreadth and complexity, it is not possible to fully define or
. Y4 u" i5 T# L+ E5 cdescribe all roles and responsibilities in a document of this kind.
8 ?( ?1 W3 x8 s7 ?7 x- r$ Y6 sHowever, the main roles and responsibilities of the Operations 6 x: W; y7 {5 _/ b/ a9 V" J
Manager are as follows:+ e6 W- g" R/ J$ {( @# p
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1. Space Roles and Responsibilities
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a. To ensure, at all times, that the venues listed below meet the
8 ~) ^% m2 y- t3 G' ?; ?appropriate standards, requirements and needs, and contributes in a
( g/ \4 Z, c2 q( Npositive way to the smooth operation and success of the individual " E7 m: p8 A4 c/ U6 ?7 f5 c
renter.
, z" G1 q% L9 q5 ~· Myer Horowitz Theatre
: S# Y- {. Y7 X, C/ \$ `& o· Dinwoodie Lounge
% r7 M4 T+ M$ s2 M· SUB Stage% y u! X8 P( P
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b. This includes, but is not limited to, the following:0 N t; h4 X1 ^8 T: ]( ^! p
· To plan the capital and supply expenditures to meet the
- A+ j/ l7 M! yproduction and facility requirements.
+ m- Q# @3 E" h& R· To ensure the day-to-day compliance of the venues with existing
/ z( v3 n% c7 psafety regulations and building policies.& A( x# C9 ?3 y2 G) o' `# c# B+ g
To ensure that the maximum potential of renters is met.( Z% X/ [( |* h- \3 D# ^
8 P" B# y }+ [4 I% L1 k- s& p2. Marketing and Promotion8 L! E; y4 Y0 [1 d) N0 Z
9 ?; C2 o1 F* T7 m+ C: @a. To develop and implement a marketing plan for the venues that
9 W: t0 h+ ]) A* }* a' g8 kfocuses upon advertising and promoting the venue to faculty,
; ~8 L8 F; |* R: z1 O3 H" C, Q1 \students, and internal and external clients on an on-going basis.
2 D4 r6 A' @) p* r/ qThis strategy will include implementing and/or delegating the following:
& o6 Z8 ]: f$ m* K· To develop and maintain promotional materials, the Horowitz
) g i8 A5 D! B& v) Y) ATheatre and SU Venues home page, newspaper and other advertising; to
- l+ P+ o! k1 j/ D* F% `- Ttake advantage of other internal and external advertising $ w6 f; |7 F* U4 S
opportunities; and to develop press releases and other promotional , Q0 S' l6 k7 T* A3 C \! I
literature on an ongoing basis.
) N! o, l: W* y! D6 M' p· To coordinate tours of the venues for potential renters.
' g6 D0 T4 `$ h) ?· To promote upcoming events in the Horowitz Theatre through the
7 r; H7 }4 g7 Z' M$ V) u1 iuse of the Horowitz Theatre Home Page and the SU Events Calendar.( P# N' Q0 J1 `# a. i; ^0 h
· To develop new external clients for the venues.& d2 b5 ?6 W. I! ?
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3. Staff and Supervisory Roles and Responsibilities0 m% V& u) G$ o+ h9 U& q9 X
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a. To ensure, at all times, that the venues are adequately and cost- 6 X# `: Z; m8 E# y3 C) F( _# m
effectively staffed, and that the staff utilized by or within the $ h9 G2 p$ c$ x7 _3 R' F
venues meet the appropriate standards, requirements and needs, and
( |# F: l4 Q1 Scontribute in a positive way to the smooth operation and success of ; [+ L+ F' M. l/ Z
the renter´s events. This includes, but is not necessarily limited
: V9 Z; w0 {/ }. w0 k" b! z: Eto, the following:
0 y3 G2 x! ]- C/ C. l· To be responsible, under the direction of the Manager of Venues
3 I: _" O+ C+ mand Programming, for all staff issues including hiring, disciplining,
, L/ Q& i7 P, _" P3 h/ r! }evaluating and terminating, as necessary.
* c" u. x1 ^$ `6 o5 L To ensure that the Horowitz Theatre is adequately supervised at ) g1 t$ b0 b; `; B% I; v, ]
all times, this includes the development and implementation of such
; U7 n& T7 ?; h, L- }* \3 g/ xschedules and rosters as may be necessary to ensure the effective and
8 ~! n3 z4 N7 U) C: scost-effective supervision of the venues at all times during which it / \* X' K1 \$ S9 _# h
is in operation or needs to be in operation.* V$ {: l4 }0 O5 X& }, a
· To work with the Technical Director, when necessary, to ensure 0 c8 t/ I5 `) ~2 p& w6 D/ V
that an adequate and appropriate level of part-time staff exists to $ p+ k& ?9 v! Y& j" k
facilitate the smooth operation of the venues and to ensure all 3 n' O* q1 S: z7 A7 K% s! d
renters needs are met.0 e' Z8 \0 K, T% `; d' Z' ]" x/ G5 N
· To work with the Technical Director to ensure that the skills
. s p2 n# c% z L1 Uand attitudes of all subordinate staff are appropriate in light of $ h( v& B7 F* k6 A2 k& Z
the roles they must perform. This includes providing adequate and
9 j; N) X3 F* Reffective training (and re-training) in all applicable and
4 W! x) K/ s" C3 v7 wappropriate areas, and ensuring that the Policy and Procedures manual 0 o$ L8 h( |6 m
is kep up-to-date at all times.
! U% i# z, @; o2 X3 G' H& D. Z· To ensure all staff are trained in and committed to providing
$ G l$ w$ ?% s$ r& Y% U, {excellent customer service to all renters.
& _+ U7 S# _+ ^· To work with the Technical Director to arrange staff
j" W a+ @' W7 i/ b6 ~scheduling. To handle payroll related matters, under the guidance
% Y5 L( x) }; t2 sand direction of the Manager of Venues and Programming, concerning 7 d: K9 p" n8 x0 S) k
the staff of the venues.' X% b+ y/ [/ g: \* D
· Working with the Manager of Facilities and Operations to ensure
0 T# ]$ _. p1 Q5 xthe appropriate setup/tear down of each venue.
4 K3 R$ b1 v7 M9 e+ H" g· Working with the Manager of Programming and Venues to ensure 8 [& e2 K6 |5 G V
that additional requests such as licensed receptions are arranged.
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4. Overall Financial Performance F7 {3 I* U4 a- j
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a. To ensure, at all times, that the Financial and Administrative 4 c. `7 M$ g; M
systems and processes utilized by or within the venues meet the
& y9 `+ \) m1 Y! @: v: N& Nappropriate standards, requirements and needs, and contribute in a 5 j' @3 K/ R7 R; W; P, G0 D0 i8 U
positive way to the smooth operation and success of the venues. This 3 s7 l7 q* Z2 }9 X4 h- ~
includes, but is not necessarily limited to, the following:. \$ Y* J% x9 v0 P
To provide input and expertise in the formulation of appropriate
9 ]0 n/ F( |+ E& eoperating budgets covering the venues to the SU´s Manager of
' s4 G9 W2 @$ C! r" _( H% H3 HProgramming and Venues and to discuss and refine those budgets ; x1 O( O) y+ X: g0 x* J. F
Manager of Programming and Venues, and Manager of Finance & ! g4 C4 Y$ a% o3 o% z1 C
Administration prior to their submission for final approval.' D& G9 A! U I2 U f6 @
· To manage the venues in a manner which adequately and effectively
, |7 h, G+ Z5 Y* Greflects the budgets approved for the venues and/or which reflects ) S$ v; x0 d2 m9 w
the best interests of the venues and the Students´ Union.
; F% Y: b. n+ e# t+ i5 |/ v" K- H· To function as the key player in the submission of financial and
( {( D* e& o7 D, h/ T3 Zadministrative documentation covering the venues to be used in the
1 y8 L4 d A3 S; x2 Bcompilation of monthly and annual financial statements, and such
) G' m8 w& q/ i+ lother reports as may be necessary.6 Q5 V6 q% z6 y
· To discuss those financial statements and other reports, together
, t4 Y; J" ?" H* l9 p \/ Q) Bwith all financial and administrative procedures, with the SU´s 4 u2 A. E( ] `: K# d* n' d
Manager of Programming and Venues and Manager of Finance &
" C7 A2 Q- \8 o+ N& c5 N! BAdministration with a view to determining and implementing action 3 x/ K; N0 v, W- e4 d8 I; o9 j! `
aimed at improving the financial and/or functional effectiveness of
; z& G) W/ j+ P# nthe Horowitz Theatre.
5 N: b6 M; g+ S8 d· To ensure the existence of adequate, effective and accurate job
* q v/ d. w8 I) W" a5 e# a8 `costing systems to be used in connection with the determination and / @ \ k- t, b7 ~" A% m! Y4 K
setting of appropriate prices for rental and staffing rates for
; J4 @6 S5 Y9 Eevents held in the Horowitz Theatre.3 ^' F- Q4 R: F+ W
· To develop accurate documentation to be used in connection with % U& `, Y6 L0 t& \% [) Q
the billing clients, and to forward such documentation in a timely
& F: r9 k5 P* Kmanner to the Accounting Department.0 w) D; x3 k+ G! n$ U8 `. U
· To recognize, address and handle all matters relating to financial 2 K' d9 S8 Q9 S6 w9 q7 V
and administrative procedures and systems in a manner which reflects 8 p9 |+ C- s* E2 O
the requirements of the SU´s Manager of Programming and Venues and % @! A" h9 t3 F& Y" l' a
Manager of Finance and Administration, and in a manner which
* `1 w- C1 J6 y" qcontributes positively to the smooth operation and success of the f7 k3 `" x8 q r2 L
venues.
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5. Overall Roles and Responsibilities
' y S# P; ?( h6 Ca. To ensure, at all times, that the systems and processes used in # f" ?; t. S) p' u- m6 L* b
renting the venues meet the appropriate standards, requirements and
- f6 Q8 { R/ y$ yneeds, and contribute to the smooth operation and success of the + f W! r8 k: }# Z/ B
venues. This includes, but is not limited to, the following:% f8 R% o1 N+ l* R& [
4 j- c( q3 h( }) i/ P· To recognize, develop and set in place such rental procedures as : p3 v! ]$ _9 t
may be necessary to ensure the smooth operation of the venues, this
8 u; v o7 M* Z0 V1 z8 dis to include but not necessarily be limited to systems and processes # L: ?, G3 ?4 _3 r y
in the areas of contracts, inventory management, contract evaluation,
8 Y1 Y* z' p' d: _, Y# v+ Vpricing, costing, equipment usage, rental/contract invoicing, 5 u0 S" z: i0 C/ \( h
together with such other systems and procedures as may be necessary - f' J, T- c( V0 C9 x* i$ p
to ensure the smooth, secure, efficient, cost-effective and
. V' p3 {$ u' W7 G. Yfunctionally-effective operation of the Horowitz Theatre.
) O6 k# j$ l; o; D: Y/ v" T· To recognize, develop and set in place such operational procedures
) Q6 V! y& Y* Pas may be necessary to ensure the smooth, efficient and cost- % r' r; o$ H0 u2 u$ A |# {4 y
effective operation of the venues.1 g. k# }4 Z: z! E$ \ L
· To negotiate rental lease agreements (contracts) relating to & ?5 I. I8 f. o6 _$ b7 W" ~, q
dates, rates, staff and miscellaneous charges.+ R- A5 n3 t1 v: k& Q
· To ensure that adequate inventory is available at all times and
! v) e* Z; e; ^; ?# ^* n- mthat such inventory is stored and issued in effective and secure ways.- m1 F# a# c$ c3 b
· To consult with renters as to facility issues in producing their
0 p4 H3 `; k; Z. N5 N6 `particular event in the venues.) D5 `$ W& G. I9 S, K. V' T8 R) H
· To provide the venues on-site staff with such documentation and
! a/ m* G/ L0 \4 Xsupporting information as it may need to effectively fulfill the . }, m; m; w. F% W- I: A
roles they are to perform to ensure the success of the renter´s event.6 }, M2 c* U8 z
· To produce quotes in respect to staffing costs for a particular : Q1 P, c. O; u; Y5 [) E4 U
rental with consultation with the Technical Director.0 K o V5 ^/ A( H- t
· To ensure that all queries raised with the venues whether from the & c+ T4 J6 N) \7 `
SU or renters, are promptly and effectively handled and adequately
' X* Q# D( U e) k8 B S- X5 Q3 Ganswered, and to ensure that such action as may be necessary in : w( t+ V) g0 s" ^! `2 t3 E
follow-up to such queries is taken in a timely manner.
* p1 e- ^( A3 Q8 m; j' `% l To ensure that the venues and its capabilities are adequately, 7 A# E, n8 H1 p' _+ A" j* Q9 f
effectively and cost-effectively advertised and promoted, and that , U. G& W2 Z8 g3 G: D; j
the cost of such endeavors does not exceed the budgetary provision / M- o5 l3 ]$ }1 z4 @3 U
made for them unless prior approval is given by the Manager of
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· To act as an informed and knowledgeable resource in the case of . e3 `1 r! }" p/ ^
significant challenges and/or problems surrounding the tasks of
. _& |$ c7 t [% d! \$ Nmarketing, administration, operations, and any such other matters as
9 ?, X( S$ N% c/ h) Smay provide such challenges and/or problems.
' V' f& m1 s0 @5 G& s0 A3 | E· To attend such meetings as may be required to support the smooth # [4 E8 ]0 b6 d3 v5 l, g! r
operation of the venues or the Students´ Union as a whole.
0 x! l7 |9 {7 Z2 I2 _· To perform other job-related duties as may be required by the # x# }: `. w2 n8 _6 \
Manager of Programming and Venues in order to ensure the smooth and ) w. g; u7 Y3 D* S& p: P; ]5 r
secure operation of the venues.
2 Q% c0 _6 e6 l+ E; d& {· To recognize, address and handle all matters relating to overall 4 \4 K2 v, [) R/ C( Y
operations in a manner which reflects the requirements of the SU´s & b; D& p h v% D' t, z7 L
Manager of Programming and Venues, and Manager of Finance and
: D+ W. m% G+ \! v9 x8 \% z* fAdministration, and in a manner which contributes positively to the
$ ?3 H' Q8 s8 z( s. h3 ssmooth operation and success of the Horowitz Theatre.$ |( D+ X/ M; y7 T# w
* l: f3 a# f! f9 nQUALIFICATIONS:
1 M$ O( K0 d* |, W) i1) Minimum two years related post secondary education, or % G( ?7 n; }5 G% Y: E& F3 b
an acceptable combination of education and experience." ?& }8 `6 _) y0 h" J9 o! m" D1 {$ O
2) Supervisory experience.& U7 t/ \3 k# Y$ ?% @( l
3) Ability to create new initiatives with little or no
' W) f/ _! T! K+ Q& x7 W9 wsupervision.$ v q" B- D' O: ?+ t
4) High level of creativity: t; z( z/ M2 U, R9 V
5) Knowledge of budgeting and staffing procedures.
+ z/ q$ g0 S/ U1 l: A; F5 p6) Excellent organizational and communication skills and
1 }9 o" {! Q/ [" fstrong writing skills.; M0 E% E. X/ S3 f' \; }( [* h
7) Dynamic individual with experience in large group and
# Q/ C# F3 M7 Y" e1 Jone-on-one promotion.
4 y3 m0 L7 u4 P/ I4 N; Y! V Ability to work with students, staff, University
/ b) ?) ?# p3 g0 U8 N& J' Ofaculty and administration with a dedication to providing excellent # d3 {1 ]: J7 ^: T9 z5 f
customer service.
, \9 U5 L' N% h2 n5 A/ \; M- b8 t0 UUnion exempt position& q. ^7 r) S) L# b) ^
July 6 20075 [' M6 r( a" p0 h" P
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Please state salary expectations. I9 v% B+ a: Y; C3 \% q
4 ?- Q% ]# G* LPlease apply in writing to: Val Stewart, Personnel Manager, Box 600 1 d$ i1 }/ n+ U9 N, z. M) l& `
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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