Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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/ O' R6 H; e) l1 h  s1 b0 t" IHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description

Requirements:

2 {% ^  x7 g% G9 m6 XCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
; J! D* t8 s( Z+ S; m6 D" jMust be detail oriented with the ability to multi-task and strong time management skills
( E* U# a. f# V' |Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
: T6 O" a  ?( N/ ^8 F$ sTeamwork request - Works well with others and independently. Work needs to be done in time
+ z- z; u; ~) lmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
4 S& Z' C* L7 o) M1 Q2 ?: `Strong Excel skills is required.
% m! o  [8 R8 p/ RCould handle high pressure work and cold calls.
  V7 u* ^8 I9 e* v3 A. BWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
7 |; b% ]2 d  {1 _. V, w6 I8 o' AOvertime may be require during Oct – Dec busy season.
% Y1 J9 h7 V: U7 ]  h9 ]' r3 i5 YBilingual in Mandarin and English is required
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Job Duties:
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3 x* u' c+ i6 h( cOrder Related – Time Sensitive

8 G* P- y7 U/ D6 v+ TOrder Acknowledge by email
Print and Review Order Details according to guideline
/ `& A$ ?: x# S. z  L4 A% SCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
  b* A5 C9 ^; q, Z, z# v5 }0 {) rCharge Credit Card to approve payment
4 A" ^2 f; M) `7 R1 n- W( GSend orders to warehouse to process
+ q! _; r6 Q8 C4 ]. m, nCommunicate with warehouse if there is any special request or Inventory Shortage
4 S( Y# V6 ?/ b. z5 |Follow up and report about order status
  U4 B1 ^; V, l( ?3 e" X( A9 {Ensuring the safe and timely pick-up and delivery of shipments.
/ e1 A7 Z: ~9 K; M) }2 ]# _' F; @Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
3 u8 b' z+ Y' t8 u% I4 z9 X# x- rclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
$ H3 m& ^" q# _( R1 N' mCheck Customer credit and fill backorders accordingly
2 D; K% U5 `% s' |% l4 LCommunicate with warehouse for shipment shortage
3 W# d* e  C8 s4 J4 g1 ?, W( mCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
% f$ E  G. \+ ^: @9 X1 @5 JSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
: |9 x4 i  Z! U$ z) W3 M  NProcessing B to C orders and update tracking information in time manner.
7 c5 P/ k; b6 \9 @, [Admin work to update forms or file reports on portal.
8 C. D  d: X% u; nEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
2 t8 b* e  _( ~9 dCustomer Service and other duties as required.

Expected start date: ASAP
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, E1 h' \/ i% L9 h# |/ HPlease email your resume to info@hapetoys.com, thanks!