Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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3 i- {0 ]- R" o* W% o( H3 Z: wHiring Position: Order Processing & Admin Work Coordinator

3 S( H% k- B! D& Y& `9 QJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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, g/ A  K7 N9 k7 a! }& ~( t' x( QJob description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
; s$ }% J) m: lAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
" U. m* s% ?$ }8 l! E" Y( [  ?Thinking and working logistically, responsibly, independently, accurately and timely.
' }  c9 q  Q  }" V1 G& _+ qExcellent written and verbal communication skills.
+ m  Q! X5 z  z3 m+ t; ?# `7 kTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
) b$ O6 B! m9 X- bOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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0 @3 }* w+ v: ?; xOrder Related – Time Sensitive
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/ ~- g! [( Y* r+ ?" Y$ C$ ^Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
- X. c4 M+ |4 l' KCheck order Accuracy in time manner
5 H" `" x% @- ^3 j0 h$ GCharge Credit Card to approve payment
! x9 j6 v2 y% M! q" }: ESend orders to warehouse to process
- A$ s( [' P/ r% xCommunicate with warehouse if there is any special request or Inventory Shortage
. d1 p, B% t7 nFollow up and report about order status
( z2 Y0 }- W% r6 IEnsuring the safe and timely pick-up and delivery of shipments.
1 ]2 ?$ Q1 c8 ~9 v' D: QAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
6 M5 _* B  @% f# T. `closely.
Submit ASN and invoice on Customer Portal in Time Manner.
9 Z0 r2 ~+ i: Z# x6 _7 p* D- I: JSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
5 I+ f( g/ `8 N% ^4 A  A) x& y6 LCommunicate with warehouse for shipment shortage
" G; r% p+ R4 O$ X( Y( U/ s: iCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
; r) Q- M( h/ F4 |5 |6 _. Wproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
: `4 X* f3 h& v+ R/ yProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

$ h5 G2 Z' @7 ]3 ^Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
2 {9 G+ W4 n" `4 E2 eWork out Sales or Inventory related Reports on Monthly Basis or others as required
: e6 y! B9 P) DWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!