Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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2 o/ A, b4 ^2 N( g$ ~9 Q( V* jJob Types: Full-time, Permanent
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5 w7 Y* J1 G% M! l- u4 ZSalary: $35,000.00-$42,000.00 per year

Job description

  X; j% E$ e/ L0 `' W2 t) R  [% DRequirements:

1 {! d" R5 s* f& i( k, I0 O/ _$ L( u9 sCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
2 J' n8 e7 ~5 S( n; dThinking and working logistically, responsibly, independently, accurately and timely.
! _* y  ?+ z# o1 t+ ?# r$ u0 \Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
5 v- \7 |: _* H9 S4 n8 X- TIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
0 \) o* X, l& e0 JCould handle high pressure work and cold calls.
6 t9 b9 H% H3 z) uWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
$ C9 L' r8 o( m9 kstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

! Y3 w% B9 J# v8 m7 Y7 XJob Duties:
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( ]; a# b  Y3 s, P5 @' Y  k" WOrder Related – Time Sensitive
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( W7 F2 E3 S# `4 c: a5 Q0 s* ]Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
! ~3 Y$ T& Z* K; a+ ]: \# H6 QOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
1 e3 W) d/ \6 z9 TCharge Credit Card to approve payment
Send orders to warehouse to process
1 w& t0 L8 O( u0 h1 D% aCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
$ a- e9 E6 f" `- Q/ mCommunicate with warehouse for shipment shortage
  H) C: V( ]+ H: sCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
) h; q7 b+ B8 U. ~2 f" ySubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
# W# Z0 I2 Q0 h8 f- rAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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0 Q, d0 W" g/ O0 tRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
4 p2 o7 U6 K" N* b, j+ m: x; @+ zBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
6 w7 f7 w! n5 z' l( H" _Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
! [' Q; t* @# d7 SData Analysis on Weekly Sales Through Report for 2-5 key accounts
# a4 j2 B+ H; H$ A. P  I  sUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

" o" X$ T! o- [  z  W) W0 @Expected start date: ASAP

6 Q. B: t$ U2 I) UPlease email your resume to info@hapetoys.com, thanks!