Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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( v7 u- m% N. vLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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$ N9 o4 }. D) PJob Types: Full-time, Permanent
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" W5 U. a- ~8 s9 VSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
4 I, Z9 B8 Q$ f8 xThinking and working logistically, responsibly, independently, accurately and timely.
1 R8 x6 q4 o2 A  n2 y, @* bExcellent written and verbal communication skills.
8 ]7 N7 a; l" _  v) l  V: T, N; n; kTeamwork request - Works well with others and independently. Work needs to be done in time
- f& Q4 K6 d9 r# emanner.
5 ~2 @' z8 p' P: x/ OIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
* D) y% _" V+ f8 R3 bWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
" U/ C% ~7 O+ ?, C0 zstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

+ L1 E$ T- N$ E) \Job Duties:

, E+ V" W, b. e4 YOrder Related – Time Sensitive

' r7 g) X' a1 I' k9 f  P8 cOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
' H& m5 N! D! T# K; }- A2 O, MOrder/Data entry Accuracy in time manner
0 n, p$ U7 z0 vCheck order Accuracy in time manner
! G! |: W& n; P0 i4 FCharge Credit Card to approve payment
: U9 b& L; u5 ?3 f5 L! wSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
# P9 g: W, Y  t6 n& ?2 ?9 [1 p& ~3 z( KAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
* Z1 E6 `" t1 z5 j, |" \: wclosely.
- X3 ~8 a0 [0 v" O/ ]" dSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
4 D6 r/ b, I$ J$ J7 @0 @+ q- dCheck Customer credit and fill backorders accordingly
% e2 c0 I' v; H* tCommunicate with warehouse for shipment shortage
) g' `$ f3 }7 j( ?/ o2 _Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
- N. v1 C5 ~# z, ?0 }& W2 zproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
1 N1 @, c7 B" v; E9 kProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
  g! s/ g0 f+ MEDI accounts related work and others as required

; X/ v) J  G: YOthers Related:
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$ u- [7 g" Y  p  DRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
4 u1 C" ]8 f% O& b% Z9 O& ]Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
. J+ J1 `/ Y6 \& D- b- l( \* _Work out Weekly Sales Report
! v# V7 ^& o5 T! Z2 u1 _6 DData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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8 c# `( t  C6 y( m8 Y1 QExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!