Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

  r  t, a' U, g) n' j- O: g& p1 ^; mHiring Position: Order Processing & Admin Work Coordinator
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# T/ j* N/ k& _Job Types: Full-time, Permanent

; o. n4 z& B- _- q% TSalary: $35,000.00-$42,000.00 per year

Job description

$ ]9 Z- @3 ?# `2 J1 i& t1 {" @Requirements:

Carefulness and Accuracy about data checking and data entry.
. Z+ `: u5 Q' Q8 ^9 o0 ]Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
0 ]* R( D3 I% b5 D  G9 \Thinking and working logistically, responsibly, independently, accurately and timely.
1 P, h- ^2 A+ n9 jExcellent written and verbal communication skills.
4 O. f) R3 `7 n2 L5 h" q2 nTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
1 b% N* L4 U7 S# uIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
/ E7 X; o' P& g% K1 q0 J/ v! mCould handle high pressure work and cold calls.
7 {. i9 W- I3 c9 ]/ m9 h1 ^& HWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

, }% T& x& w3 U1 x; IJob Duties:
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Order Related – Time Sensitive

. Y/ q6 J! n% \Order Acknowledge by email
9 _4 c+ v( r3 gPrint and Review Order Details according to guideline
: Y" S. I& a' R" T& g3 l6 i+ N8 Y) vCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
0 \- R. w) R3 c+ I* z: O5 Q. lCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
) a3 M8 }$ Y9 b8 V, GFollow up and report about order status
% ~6 N! K; n/ I" _8 [* [7 u: nEnsuring the safe and timely pick-up and delivery of shipments.
) {: k; N& N# w) f+ f/ |Addressing and resolving shipment and inventory issues independently
" N9 e" K" }! PReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
3 O7 ~. G$ _" {* FSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
" J# j! P7 m& I4 k3 ?: I% P: n7 h2 LCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
+ H* h+ ]8 [% y# R; z- \3 Aproduct in transit and missed deliveries with account representative
1 i9 ^3 l" i/ V% F, S9 @' k( tSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
  c7 v8 v( g6 z0 L' z. y8 `Processing B to C orders and update tracking information in time manner.
' ?" {7 `4 O; M; WAdmin work to update forms or file reports on portal.
, F% |* J3 y, D( O* wEDI accounts related work and others as required

& z3 v/ v! @% A; m4 m: I) TOthers Related:

# A: _/ h- n' z& v, ~. fRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
; j# k, K7 C/ z7 S& hBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
, S" c) ]$ w" s# f/ _' D1 R2 iUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
3 \. y5 _; M, C- [. E9 w' NCustomer Service and other duties as required.
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Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!