Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

# b/ N2 O+ Z( B' ^. sJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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" w3 }" I" u% D2 d$ f' Z3 ZJob description
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Requirements:

, h3 _1 @- y; Q  F$ h5 `Carefulness and Accuracy about data checking and data entry.
$ P4 ^; `$ P4 {, d  |9 {Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
+ E& O6 I+ f& [Strong Excel skills is required.
+ U8 e" ?  J* M( I0 n0 hCould handle high pressure work and cold calls.
$ i3 B% Y( m6 f+ p" o  mWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: G. P) r! z7 Mstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
) ~3 k! X) c; R6 k! bOvertime may be require during Oct – Dec busy season.
) y4 g- {. f% I4 r, _  n0 O; CBilingual in Mandarin and English is required

" t) \1 X7 l8 T  ?' s( F* P/ dJob Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
& }0 t: u0 l( X( XPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
3 q4 A- W8 n" q! n# [2 u: H. ~Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
+ G; C, a1 X' _7 e* a. c" ?1 dCharge Credit Card to approve payment
8 J, w: k; a' F# vSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
2 p. o/ `. Y; {, l  O" [Follow up and report about order status
9 i- |  ]- l, o: z7 R/ |  @; H, bEnsuring the safe and timely pick-up and delivery of shipments.
3 d8 Q6 Y1 i1 s- n: Q) v  bAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
" {# H4 i+ X- s& p5 o  Q4 g. _( ySubmit ASN and invoice on Customer Portal in Time Manner.
6 R) N' |% N: s2 LSubmit weekly inventory update on assigned Portal
4 _6 k, [" Z5 w2 H8 RCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
+ E* g; f- p! j2 S4 x; sCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
' ^4 T* a4 s$ t; @Submit claim with Fedex or LTL carriers. Follow up from A to Z.
2 A* C% k& q& k+ bProcessing B to C orders and update tracking information in time manner.
8 n* c3 v) H) K* L; g  x$ T2 yAdmin work to update forms or file reports on portal.
4 D: v' K+ y0 J1 c" x) u. j" H1 X3 mEDI accounts related work and others as required
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Others Related:
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" l* u1 W" m9 I2 S. }' _Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
8 o% Y/ H5 q8 `& F/ uBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
0 T& R$ h) L8 Y% s5 D3 A4 I; ~Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
: n5 y- I! S& o% c# mCustomer Service and other duties as required.
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) Y$ F. b1 v  ^0 V4 v: EExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!