Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
4 V3 {, f) [; T& G4 N
0 g( ]5 d# H! o* S$ i! M. qLocation: Sherwood Park, AB
" Y) `/ y" t0 s( g1 H& |7 L: d
+ ~; y6 m7 x! d; b0 v" kHiring Position: Order Processing & Admin Work Coordinator

6 l( r# L6 H/ UJob Types: Full-time, Permanent
' E. W9 E; ?3 ?0 {
) r  E+ I/ A+ }3 B0 ^/ YSalary: $35,000.00-$42,000.00 per year
2 N  z; Q$ }2 {( |
Job description
4 i5 Q, R3 N( i" k- f0 h" F5 G  ]
Requirements:
" R9 E" t+ ?! G
Carefulness and Accuracy about data checking and data entry.
- Y: H+ c; f' o" A  s/ Y# g3 k2 q5 FAttendance is key factor
7 S( T" u4 Y% k* w  {$ l8 P3 l' F- VMust be detail oriented with the ability to multi-task and strong time management skills
& v; n1 w, y( t7 f2 \5 \  H' DThinking and working logistically, responsibly, independently, accurately and timely.
: ]$ ?9 R4 S$ G: ~1 X/ H) TExcellent written and verbal communication skills.
+ h( Z4 _, C+ }3 A; h' JTeamwork request - Works well with others and independently. Work needs to be done in time
1 d- ?9 o, o; D1 K% tmanner.
8 Q% P9 s7 Z3 _Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ P3 ], v! B8 k4 ^1 W% x! c* ustatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
4 W) M, u8 H: M1 [! M5 ROvertime may be require during Oct – Dec busy season.
4 v' X0 m- _  G# o- u) pBilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
% r, R3 l/ r( O, |
' n" K3 y0 u1 d& YOrder Acknowledge by email
3 t0 W7 r: L5 m0 y! XPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
0 l2 b. I/ S/ w% t! E6 C3 h9 S1 ICheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
7 U1 V7 `& C/ f5 u2 \1 }0 K" wCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
5 S" T0 d7 E# r; e' ZSubmit ASN and invoice on Customer Portal in Time Manner.
+ `! v7 F" ^2 ^* I7 @4 ~8 USubmit weekly inventory update on assigned Portal
8 h: ]9 F$ V# O4 i/ S/ BCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
( G# X' M2 [# a$ R0 ?EDI accounts related work and others as required
1 Q+ U' V9 u9 h6 l& T* y6 R
Others Related:
$ n8 O: k4 A6 R
Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
6 E# c) j4 k! q" N- x. ]6 s/ ?Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
8 y% k0 G8 R7 w+ VWork out Sales or Inventory related Reports on Monthly Basis or others as required
: v. N# c) A0 NWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
2 |* o5 y' x& ]+ H: J( ~( jCustomer Service and other duties as required.
$ _. x/ M& T3 U$ d& z! E6 ]) ?
Expected start date: ASAP

( t( R/ J2 j7 u3 M! L; L" oPlease email your resume to info@hapetoys.com, thanks!