Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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* w( k# y9 Y/ |  g9 g1 YLocation: Sherwood Park, AB
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2 ~+ E) u: [7 s$ GHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

* @9 a% G$ p" O  F) A0 l% ?Salary: $35,000.00-$42,000.00 per year

# R% d- ^* j% Q  T8 wJob description

7 ]3 @5 Z1 L  G" O/ g. g( LRequirements:
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0 x% H6 m6 K# I2 J" e: |" B9 e  LCarefulness and Accuracy about data checking and data entry.
) S% S8 e' e# KAttendance is key factor
/ F/ X* y! D7 a8 cMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
# d- ~. i" q4 L. Y; RExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
4 V9 G0 r. v# rCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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5 [) y' L+ {' t5 s6 O/ C9 d$ E9 bOrder Related – Time Sensitive

6 z# n, R( R, R5 DOrder Acknowledge by email
Print and Review Order Details according to guideline
# J" r& D# Z' d9 W' ]0 j* l1 s' {- ICheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
, u) }. z% T; i7 a! WCheck order Accuracy in time manner
Charge Credit Card to approve payment
/ A( i$ r( Z  y  A% i! [" U8 `0 B  W  pSend orders to warehouse to process
9 I7 v8 k; A, L( d! JCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
- f" h3 E# H- u* ]Ensuring the safe and timely pick-up and delivery of shipments.
8 V, V4 A2 v. z' {& ^Addressing and resolving shipment and inventory issues independently
- c# r3 n: |2 N' o& k3 i9 EReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
- p" X; c, {% uSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
0 l- x/ ]: F: `: o6 vCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
/ _9 C) y  d! Z, D& bProcessing B to C orders and update tracking information in time manner.
% ^4 R$ h5 G+ o# w/ LAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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7 F( u5 R8 s+ g! EOthers Related:
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/ _7 K- B+ |. x8 N5 ~Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 J! w. E6 p! x* pBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
( ^9 U& @, C! g/ {3 u6 IWork out Sales or Inventory related Reports on Monthly Basis or others as required
) G8 ], D9 S9 ^Work out Weekly Sales Report
0 v6 V% ]+ ]3 n6 w7 A/ p6 }, q2 ZData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
' I6 }) F1 V  i" X, J" J/ `Assist Auditing’s request for Order Processing related procedures
1 b$ ]6 c# e1 K- jCustomer Service and other duties as required.

- j# X$ Q. E: w0 ^Expected start date: ASAP

( r7 K- E, L4 n+ ZPlease email your resume to info@hapetoys.com, thanks!