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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net2 X- m) Z1 a! k! G2 l
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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7 x0 S+ o5 v. `, ?9 [4 @+ W( |Responsibilities include:1 H. G: e, c) c' Y8 f, e8 X
8 c, G5 \& k0 N1 E/ vWorking closely with marketing, sales and programmers to facilitate customer system integration.
; p! h) v; e# n/ r- ] ]Working in close contact with customers and establishing relationships, providing personalized support and problem solving.+ o" U6 U" q! ]1 G: m0 S$ K1 v
Technical support and troubleshooting of client software implementations and customer issues or problems.
, ~/ O8 M% m- _' _Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.0 n3 y. Q* R* e& F% j2 k
( x# C: l4 D3 qRequirements:. R, U8 y4 z# D, `
7 m, r3 c; B, i/ T- Advanced computer and technical knowledge" S1 w1 v/ Z/ \' I0 O8 ~, t
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- Ability to solve complex problems in an efficient way
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+ u- Q7 ^* S) p- Ability to communicate in an effective and constructive manner with customers or potential customers7 @ {4 @( u1 y& J% x3 q: e
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- Previous software support experience is an asset# d7 g: ^7 `3 ]
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- Post-secondary education is an asset! D" s$ I4 B8 W6 H# B% j3 Q! h+ G
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- Intermediate knowledge of database and web-based software is recommended
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3 b, _5 m7 N0 g1 J- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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