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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
4 x8 F: x6 M, l9 L4 x2 Y+ S* f有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:
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' l' f' I8 a) M. S# G& gWorking closely with marketing, sales and programmers to facilitate customer system integration.: }. v" r7 `: I a
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
" C3 z w) R' Q# `/ `Technical support and troubleshooting of client software implementations and customer issues or problems.0 r9 U% a: \5 V
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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( `/ S D5 t" yRequirements:: e! A& s2 g$ |, Q" F
$ F7 G7 M8 T( o- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way4 `4 P' I* w# l4 ^! }: \, ?1 w
" H) B: H. P* T" ^0 o/ |- Ability to communicate in an effective and constructive manner with customers or potential customers1 R8 t( D- [/ a" ]8 Q6 w! r
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- Previous software support experience is an asset
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- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended% W6 N* F; R& E
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