Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' ^  A) N; S! [8 A" F) g: \" W) bDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
9 r( C3 c' {# T  f% z) yJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
, K, f3 N3 D" Z+ @) |5 `! J•        To maintain or exceed the established standards of operation.
+ Q$ [1 E4 {7 b•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* o( k  N: |8 h+ m•        To communicate effectively with other Departments Heads to levels of business and type of business.
* s7 F0 ^" m) T2 E7 g$ S•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
. V8 v% e: P! i: y( W7 f•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
& j9 [+ p8 u, D! `- w! k$ h  ^, c•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
; |3 ?# h/ [! y; l•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
0 b3 s3 H5 [) |( ]•        Handle any issues dealing with high speed internet in guest rooms or business center
: m7 g3 T8 O2 y. q7 r•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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9 }+ r- ~* W0 g" r8 ARequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  i+ V4 T0 {3 ]" \• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
( l$ {- G: d& }" K9 V; |• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
6 `) W, o! H8 D. r9 `" V+ E• Proven ability to manage multi-tasked assignments;
) `; j# R0 ]% Y( M; N0 e• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
1 F( `6 Q7 F8 Y: R% x8 [' ZJob Available: Immediately
Bonus Plan: Yes
; ]* |' Z4 w4 ]8 \- B3 nWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
, n" b* J1 s& C0 EEntry Level Position: No
Industry Categories:Hotel/Resort
$ t2 e6 `2 R. z% Z8 xPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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