Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
* Q4 ?9 o+ t, A$ ADate Posted: 7-Dec-2012
Email: whg7104@whg.com

3 s: O% O4 E: Q. v+ c+ z0 PJob Details
2 G, e0 C: Q9 A! n: H7 {8 b9 w4 VJob Description:
Job Responsibilities
  V( G4 X9 ?' S$ _" _•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
( S: d6 m' j2 g8 q$ d•        To maintain or exceed the established standards of operation.
6 T# n" L) z/ e6 B# j•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' N+ L# o# M9 C( x1 C1 P! X  W•        To communicate effectively with other Departments Heads to levels of business and type of business.
- s4 b- A& X) g, |9 P7 }; c•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
, G& _7 {3 F) i6 S/ e. r•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
. t( F, `% W- e; t' u•        Manage rates on a daily basis for short and long term.
: t+ T7 [( b/ e( b•        Perform 3 month and one year evaluations and/or when needed.
7 v2 O& [* P6 O' R8 k•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
. j. N, D0 [9 W$ ~! s/ J/ x•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
6 f! r% U4 ?3 i) _+ j! _•        Maintaining front desk floats, and FOM float
$ }  x; N9 n! `% A•        Any other tasks assigned by the General Manager

Requirements:
. n& r' n$ B. I( `8 c! h# R•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
( M" d0 Y* J4 o• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
2 L9 y; _  a* ]/ a9 a9 i  p- u• Ability to work within deadlines;
• High level of creativity and innovation;
* f# q( F3 }, i• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
8 d7 C3 S4 d# T1 F. _
Additional Details
Job Available: Immediately
Bonus Plan: Yes
$ |! u! y4 ~6 V  K7 pWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
8 E; d% k" q' V2 r1 [Accommodation: No
1 q/ h4 j# R2 YManagement Position: Yes
/ ?# S  I1 w8 D7 f1 FEntry Level Position: No
. I; r, J+ ?- V! BIndustry Categories:Hotel/Resort
. X8 J* G% O. U% MPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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