Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
Job Description:
Job Responsibilities
: Z( e% \; i7 ?$ I•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
! R# o! x8 _! U7 Y( n•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
  A, d3 X! b" I9 l  s•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
- C  R) _( d& g, g$ [•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
+ K2 U& ?8 P1 ^8 t$ u•        Manage rates on a daily basis for short and long term.
7 Y: C" k+ [) E6 J" S1 w•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
4 U/ _( l$ ~0 j4 d•        Handle PMS computer problems in each department
. p0 {5 o$ |$ `, ^•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ f$ B5 }0 r, }/ d•        Handle any issues dealing with high speed internet in guest rooms or business center
' J4 R+ W! d1 g. f0 k2 j% p•        Maintaining front desk floats, and FOM float
$ N3 J3 E' y2 W1 Q4 A  }+ h•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
) E' F! Y6 L  W2 @0 d$ \' C5 [• Ability to lead and develop;
0 ?; k: W, j# z( b' U4 t• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
- r( C: {: ^& X( t4 |( D2 _8 N• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
* p- a) @3 ]0 N3 m1 L9 R3 V• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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9 z% k; P  N8 O" j6 c7 Q9 {' l4 |0 vAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
# f: x. ?9 ^, ^& V1 VOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
6 p, L6 d/ f9 ~Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
, ^7 B& c; ?! A. |4 ~6 B2 P. TPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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