Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
" ^' m7 }% Q+ n+ |7 [8 d: z5 \1 PJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
/ J* M+ k3 I6 G3 Z* p7 C/ Y•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
, t# b9 i5 t3 m7 X•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
) E% d1 k* l: `8 T" ?/ o6 b2 M•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
/ `, ]+ J5 r% s" ]& S+ ]•        Weekly scheduling of the front desk staff.
  ]0 r% p% o; m4 Y9 p•        Manage rates on a daily basis for short and long term.
0 N8 T; D9 l6 o! Y, l; u8 f8 q# m/ ]•        Perform 3 month and one year evaluations and/or when needed.
, V  w5 e$ E0 C•        Leading and coaching to provide exceptional guest service.
% p* U* |) j& Z: ~•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
5 v2 r9 @1 `- o; j* w•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
2 a/ g& o: |5 u& E) y2 @( Q•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
1 |2 t4 ~7 C7 B2 H9 g•        Any other tasks assigned by the General Manager

Requirements:
! ^! {6 \7 H* f•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
& ]6 p3 o3 I1 w' q% n; k• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
, {0 r% u; |+ ~6 I3 x• High level of creativity and innovation;
: j6 \" c: t* a9 q2 Y4 d• Proven ability to manage multi-tasked assignments;
' e( P% r4 b$ e& H1 s• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
/ p- w7 @, t7 f0 T$ CBonus Plan: Yes
% O: j3 H' W/ {$ XWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
+ Z, Z2 ]# A) a6 p! w4 fAccommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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