Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

0 Q- ~/ V( g9 B& E0 pJob Details
2 i0 j, `3 p- ^9 C1 _  W0 zJob Description:
2 S/ Q4 ]9 T4 g- I2 Z' cJob Responsibilities
4 {% x1 q$ P  h! Y5 w5 d•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
3 \- ?" r: j: L5 @! D% J0 @5 K•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
. j/ _, N6 X; u/ B: `4 G•        Perform 3 month and one year evaluations and/or when needed.
; i0 V: X# u$ P) |8 t  [5 V9 c•        Leading and coaching to provide exceptional guest service.
" F0 t0 L8 Z5 m0 f* U, F8 E6 ^•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
/ E8 y* z6 ~! l) @* q; ?9 }7 Y•        Any other tasks assigned by the General Manager

1 S  \9 f7 X- `Requirements:
& Z" p7 ^: b7 k* P5 s4 O•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 W/ X% j7 P$ M, N4 \5 X• Ability to deal with all levels of management, staff and businesses in a professional manner;
3 U8 k1 Y1 W: h" K  s• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
# j( X1 v" z4 Y& l# |, ^/ e• Ability to work within deadlines;
• High level of creativity and innovation;
( i) r' n) }) H' P• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
/ f' G  O6 [! w+ n1 R. G) R6 o& k: ~$ k
Additional Details
Job Available: Immediately
Bonus Plan: Yes
8 u1 t2 W, Z" `8 pWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
6 D# t; g# z9 D$ Z" [Management Position: Yes
8 g) K3 O  S( h0 k, Q# lEntry Level Position: No
. n2 E5 \) E$ L! JIndustry Categories:Hotel/Resort
+ m1 F5 M2 P& GPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
8 X4 U# l+ J! p5 [