Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' r0 W2 P. {* F( D# f4 Q! o. fDate Posted: 7-Dec-2012
! U6 X! f' `) O3 K& e. MEmail: whg7104@whg.com
/ U! V) m' u! ?% Q0 J( z* |
' q+ u: v6 V& z6 w! x3 T7 T8 YJob Details
Job Description:
% I( S# S1 i3 W/ @Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
$ i$ h! w* \5 a* ]; d•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
4 s( z4 C4 j5 ^! L, V& P* W$ `0 {•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
% u* p2 V9 }, t- U- S, t•        Perform 3 month and one year evaluations and/or when needed.
& N- E/ G7 b3 E/ M•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
; j* i5 v: Q, d2 C; F! V' ]. A8 L•        Attend Cluster meetings.
& p/ y8 C  g1 X; t: F# c; o•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
! F( l' H: ?6 F  [•        Handle any issues dealing with high speed internet in guest rooms or business center
# E/ s8 |0 Y! K% a0 b- x•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
+ e4 `1 s' h% D5 T
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
4 T. P6 Z7 U. Z8 ^' w' P" @0 m• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
" e) K, f7 c. E* E6 Z$ h• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
$ o4 R' Z9 J! @$ V# R• Ability to work within deadlines;
% ]" x/ v/ J& R( x- q2 V3 F• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
1 W( b" l( [% O• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
3 J( w3 f( A( n3 P) Y; L: uWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
6 d. |, C5 \" V9 p' e. d4 p! TAccommodation: No
Management Position: Yes
' `" ]% a; @* q7 h+ |) ^( j" q3 REntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
% O, G% a' ?" @% o' B+ c, A9 j