Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
6 D, u# V3 @5 H' _Email: whg7104@whg.com
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0 ^9 c" {; e. E, @" ~  \Job Details
4 i2 l6 A, ?0 Y2 EJob Description:
+ M: F0 E! i/ ^7 J2 \Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
" m2 p- w. k" [•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
8 `4 S2 G6 y! C! _•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
/ i1 B+ a( F" {: M7 ^6 x•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
! o3 J9 |: [- c•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
0 v$ T1 i$ P- A: m( d, ?, [•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
! U- K) L6 L# _•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
0 f1 \; G8 S: s0 L& `9 ~•        Handle PMS computer problems in each department
6 R% i, j# B2 e5 p: [  {: h) N•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
% W, R6 ]$ A0 I: L4 ?: W$ c•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
4 I! x* |( I9 o2 q•        Any other tasks assigned by the General Manager
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4 `7 ^7 z( X' u$ B% o* H. WRequirements:
6 @3 }. V$ B# e2 }& q•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
8 Z3 N. d2 M* ^, U6 H' W• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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# G2 K( \$ A) u  S& S2 d4 Y. UAdditional Details
Job Available: Immediately
! b, A( G$ `6 S% u7 f4 p5 m4 tBonus Plan: Yes
0 B5 K; c2 o3 H5 E$ oWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
6 p) b0 h3 Q2 t( r# v4 w6 ]Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
! H* V4 O+ b" nEntry Level Position: No
Industry Categories:Hotel/Resort
$ I$ ^* `* j& C/ Q- dPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services