[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

4 M; a* w- H: ]' mJob Description
Position Title:  Receptionist/Immigrant Services Worker
3 v0 m0 a, X$ V- R0 ~7 V- |Hours of Work: Part-time (21 hours per week)
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Position Summary:
$ S, ^- H( l% o! Z; q0 O* NWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
" ]7 s2 W8 v* d9 a; D•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
+ F) V- g  D8 V7 N3 S•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
/ M* h# Q- N0 @, ]& u* _•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
) Z% ]0 E$ I: |& h1 G& F2 h5 r•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

- ?* F% `. e8 k. ]3 V0 kKnowledge, Skills and Abilities Required:
  l! |9 V! y# T- H- a2 T; @•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
7 s9 N0 k+ S- h2 R•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
" m/ P: Z7 i8 U" O( P•        Microsoft Office operation skills- Excel, Word, Outlook
9 ?1 k2 ~2 _7 X" X1 P6 D  E•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

8 c1 A* V4 p6 s* M) S! ]4 Z. a: IQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
0 x: p% O" I7 H8 m•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.