[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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! L* l* x0 u# O9 \4 HJob Description
9 B! i( n, ?# }3 C# Q, N7 y) ePosition Title:  Receptionist/Immigrant Services Worker
8 i( u6 I  |% S$ yHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
3 y2 O4 n& y6 y4 U0 C$ E) w•        Welcome clients and direct them appropriately
, u; [% Y9 C. R$ p0 M$ n3 f  ]3 m+ J•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
- r. s% q' z' b# o•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
8 T8 w7 o9 |2 L* R" M4 p•        Maintain front counter service files
6 H& S, ~, h2 m# Z" {# h/ {•        Perform general office duties as assigned
•        Report to ISP Program Manager
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- P& j( J. v  ^( V! T$ ZKnowledge, Skills and Abilities Required:
$ m  G& P3 D7 S# B•        Excellent communication (verbal and listening) on phone and in person
1 w: Z8 H1 r7 i•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
/ Y, [. V9 ^8 l5 J# b, n6 k$ ~3 G•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
# b) B! j3 w" d1 R4 n$ w4 {8 d•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
: A- a2 B# v/ C, I6 e( k•        Demonstrate workplace maturity and professionalism
" X! ^$ A/ C5 C) D3 R& o•        Ability to work well under minimal supervision

" o$ ~" Q/ ]- m, f& d& ^Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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! F5 r& C  ~+ E1 N$ T0 Q) YNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.