[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
  m6 G6 d/ K9 I* y$ t. jHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
$ F" b1 w8 H) M+ ^' u•        Take and deliver messages to the staff of ASSIST
9 o4 O. c  s; y# N5 F! A•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
3 v% i& c5 V+ t% i5 ^8 T7 ?9 j•        Maintain and update the information boards with upcoming events
% z, v. L2 ^% ]6 m$ D+ o* j" E•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
5 o* S" H7 x2 U7 X+ D•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
, s, s( {/ n. o  L# \9 o•        Good English writing and oral communication skills
/ Q1 A! B& j$ K7 S+ ^; b•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
8 x- l. d" \2 h6 k; [2 |: `•        Ability to address multi-task and set priority appropriately
! _1 J) }- E7 G) \$ T* f•        Sensitive to the needs of immigrants with multicultural backgrounds
. U7 R7 d/ E: P7 l  q* C2 k•        Ability to work effectively in a fast paced office environment
+ l0 h  b0 u" Z  H& t•        Knowledge of immigrant services

+ _* c  e, n$ [( g6 i" V7 f4 l4 {7 OQualifications:
•        2-4 years of office and clerical experience
; v6 f* e, B% p; E5 \& j* ?6 g- h•        Receptionist or customer service experience in a fast paced environment
0 y& n8 z- O. i# O•        Demonstrate workplace maturity and professionalism
; `5 m9 L* s3 f( c* o8 U5 W1 y•        Ability to work well under minimal supervision

7 T) E; I9 p& Z) z- ?' XPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.