[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
$ x2 z* u) x. E: |- n; `# |5 X•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
4 j) l7 c& C$ w+ ?6 r' a$ y2 w* a•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
, |: Q1 u8 f8 Y, Z•        Assist the ISP team in reminding clients to appointments of workshops or other events
5 g9 |0 f0 X( G5 J4 s•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
  l* ]/ k% h) J5 M•        Perform general office duties as assigned
•        Report to ISP Program Manager

$ |) s0 g0 i9 W5 }Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
4 w8 b5 }- t6 G' B) [* X•        Good English writing and oral communication skills
! k* O# b9 T  U•        Ability to work with newcomers and general clients
9 [) _- b2 E9 B! e1 E•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
" K. i. |! `" O4 n; Q. w: ?- w. Y•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
5 X/ `/ u7 ?% e  C3 n2 [& ^) @" f•        Knowledge of immigrant services
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Qualifications:
1 f  D8 Z% h3 v( z* J9 f•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
% ~% M! W4 J+ g* f3 q•        Demonstrate workplace maturity and professionalism
4 t7 h  T$ b( t8 u9 v+ M•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

7 {: Y, V" `* H) ]Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.