[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

5 g( _- d$ s- O( C+ WJob Description
Position Title:  Receptionist/Immigrant Services Worker
( S6 w, i) H- LHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
+ k9 h% [3 v  z& u•        Welcome clients and direct them appropriately
6 \; C8 M7 }: F: E•        Order and maintain office supplies for the front counter
4 {' ^" Q& c9 }: x# @•        Perform general clerical functions such as photocopying and faxing documents
% q8 i1 ]% f- g, p8 L•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
7 R$ i% |9 `7 r•        Keep the reception area tidy and clean
- X, T9 m0 H6 ]4 d9 G, r- e( S•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
$ H9 x% [) a9 L  Q1 w4 l•        Report to ISP Program Manager
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8 m4 P/ O/ B, B. `- ]' L+ sKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
" g) U  ^) |3 }5 q( w•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
7 O/ ^0 V* F& |" y. a•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
! n) p: D6 `4 ~1 N! O•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
' b1 j' Y4 Y; S) T3 ?•        Receptionist or customer service experience in a fast paced environment
' G) H) N$ F) e2 q! [6 Q3 V6 p8 k/ F7 k+ U•        Demonstrate workplace maturity and professionalism
) k* ]$ v$ w3 [8 T% q; V3 L; X•        Ability to work well under minimal supervision
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2 D0 b- j, A4 j. aPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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4 {/ ~2 T3 u3 r/ V: jNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.