Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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) R4 G7 K9 M. {0 x. EPosition Title:  Receptionist/Immigrant Services Worker
# i) V$ n8 l' ~$ \/ h' |$ h5 g, WHours of Work: Part-time (10 hours per week)

: R" i9 c  a4 S$ nPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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& _* ^8 S& Y9 v# G1 E4 e" fKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
/ D8 ?0 f" d" y•        Order and maintain office supplies for the front counter
" F% U' k& C' W) t+ Z•        Oversee the front counter when other front counter staff are on holiday or in trainings
, g8 n/ `; q8 D3 V' @9 ?4 _•        Perform general clerical functions such as photocopying and faxing documents
! y9 I' a/ q& k- M! P; I. V+ V•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; Q" [' `% S% {. @* P& T! e) f•        Maintain and update the information boards with upcoming events
0 y9 P8 j7 O8 ~, ~•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
  N% ]8 D7 m5 i3 E) J$ k•        Attend meeting and training to stay current on immigrant settlement matters
2 p; N8 x5 n* V8 m•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
# l4 Z3 R3 P( h, `" R•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
; R; ~$ S7 t% V. K7 c; m8 V( s/ k4 [•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


/ _6 a$ |; @: vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。