Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
. ~4 K$ V+ Q3 g: \/ |; d•        Order and maintain office supplies for the front counter
+ z& J8 ?) s) B8 a) ?& x# q•        Oversee the front counter when other front counter staff are on holiday or in trainings
$ X; P' s4 R& k0 v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
& f3 u6 n" x5 O- Q9 {6 Q5 m•        Maintain and update the information boards with upcoming events
, q$ X9 ?0 X5 ^' B•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
0 A3 ^6 U+ v8 T•        Maintain front counter service files
. W4 u" \0 u8 b7 D•        Perform general office duties as assigned
•        Report to ISP Program Manager

8 Y/ J! \, [+ F4 ~Knowledge, Skills and Abilities Required:
" g4 R* R. k( V- S: e& O( d0 @•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
$ t* }$ z. u2 s% }" u9 K7 B•        Microsoft Office operation skills- Excel, Word, Outlook
3 U$ e% O' z! |: O! n9 V•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
1 x1 W8 X& f6 l, e6 B# `/ a•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
# O3 t1 A" R! OQualifications:
2 o+ {1 _1 V4 G' Z  G! q* u•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
- i# Y1 d! Z4 V" `, F  G" x•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。