Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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  k" u2 w' [0 b3 d1 p7 L6 rJob Description

, j" L4 w% R5 V% ?% Q: X/ IPosition Title:  Receptionist/Immigrant Services Worker
2 a# }: v& K% h$ iHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
/ a6 P, c8 w( z1 |2 M7 t•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
3 n3 n4 M$ i9 E8 k- c0 a- ~•        Oversee the front counter when other front counter staff are on holiday or in trainings
, q/ x# h0 m  p. U! ?0 x2 O•        Perform general clerical functions such as photocopying and faxing documents
6 i4 W: o( k+ ?. f0 ^( |9 t; Z( n0 I•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 G- y) q4 P4 P9 D; P2 d  r2 c•        Maintain and update the information boards with upcoming events
& n* x* T. v6 E: U•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 |$ M6 p% g5 k0 W) f' S•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
4 V- L: w( Q2 _& F6 }8 r/ B2 |•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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/ s3 {; Z2 L# h0 ~Knowledge, Skills and Abilities Required:
/ g8 x/ u& \0 Y•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
7 r9 Q2 Z1 c. f•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
0 }1 N' e6 R" E" {$ w2 E) K•        Demonstrate workplace maturity and professionalism
9 R. ?8 D9 t: E* j•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
' _/ q, v& h. N4 E, B# d& y7 V谢谢大家。