Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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% v# F. P1 Y3 E& y6 [/ w6 UJob Description
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Position Title:  Receptionist/Immigrant Services Worker
) k: u/ _; r4 R& G0 EHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
% D/ }. J0 u7 Y( k( {•        Answer incoming calls and route calls to appropriate person
$ q6 w( j. ?  b•        Take and deliver messages to the staff of ASSIST
( n$ ^! v( I2 k4 R8 T( x•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
. C/ J; p* {, Y, K, K9 l+ N  K8 Q* `•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 j4 K' U% V+ s" E2 ]. ?•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
, V. ~+ s) `  l+ j, f•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
5 s3 ?- Q0 y& |2 ^+ _  l7 Q1 S•        Maintain front counter service files
•        Perform general office duties as assigned
$ @# K8 S7 }9 H! _•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
/ Q5 b! Y- v2 O& v, E9 q* n+ E•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
" F; `( A/ p% a( [/ F& L•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
, h! v& K1 j/ u( w6 k2 m•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
% @, L+ P2 _# ^7 L  ^•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
8 C& }7 F' o+ ]7 ?Qualifications:
•        2-4 years of office and clerical experience
  L' q; V$ j" X' _* L•        Receptionist or customer service experience in a fast paced environment
! Y. x1 m2 c' i•        Demonstrate workplace maturity and professionalism
. ~3 X$ t2 Z# Z) @# g8 q•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
$ H2 E5 V% E. W+ h0 d! q! B5 r1 TNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。