Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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" Q4 X8 G+ \# K! }! d* aPosition Title:  Receptionist/Immigrant Services Worker
5 C" X( x  K+ w! ]Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
! V7 t3 ~. p  f% }6 {, J•        Answer incoming calls and route calls to appropriate person
0 x* k. D: I) `7 v•        Take and deliver messages to the staff of ASSIST
% x7 K0 R: \/ V: j7 s) i•        Welcome clients and direct them appropriately
4 A/ s. Z) y: P: ], D•        Order and maintain office supplies for the front counter
" T8 z9 m! h0 Y  r0 R•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
, O* f; b$ R) ]2 P+ Y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 m" ?/ e, ~% x•        Maintain and update the information boards with upcoming events
$ a6 Z2 R* I9 }% @5 \•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
. I( R/ v  w* b* N" f4 W+ b: p9 U•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
8 Y# E# u' ]3 P0 i•        Report to ISP Program Manager
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* K! v  g1 I! L: {* g! DKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
4 X/ Z% E0 F+ z1 O•        Fluent in Mandarin and Cantonese as an asset
/ ^7 R( F1 ~5 g. L9 v1 B+ P- c- A' _•        Good English writing and oral communication skills
7 A1 y: F) [$ j2 b•        Ability to work with newcomers and general clients
% M1 M( k4 }" W' R•        Microsoft Office operation skills- Excel, Word, Outlook
1 F7 \2 q% ~# ^& m•        Ability to address multi-task and set priority appropriately
2 v6 k5 b% d3 F•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
% [5 i5 p1 b* XQualifications:
5 F$ y7 u& f& z+ L( ?2 n/ g3 D5 ^•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
* [& k- f% q+ G•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


) Z5 v" @! C. [1 w9 k& |Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
6 X- v* k: i, Z% E  P. UNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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* A7 Y0 Z' x4 B4 w* X/ P' r! u谢谢大家。