Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
/ d7 l0 o  M) n. X& L) Y
4 a5 [3 c; |: G/ h, J6 u8 o; z- JJob Description
# U3 S9 _; s+ y- n
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

" B2 z: C& _9 Q4 R4 n9 TKey Responsibilities:
3 K$ x/ t; n4 n* J' ?  H•        Answer incoming calls and route calls to appropriate person
. X5 M. A6 ?8 k' D6 P3 t# q$ M. p•        Take and deliver messages to the staff of ASSIST
- t9 y; W" @& A•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
1 E5 s0 A0 J# }$ V* H( ]  s•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
: \/ M6 n& p3 |' L! w•        Assist the ISP team in reminding clients to appointments of workshops or other events
& u1 @  R, [9 s7 E) ~•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
9 b7 Q7 L7 H+ ^8 Z0 N8 j•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
, x& c9 c( s5 I2 f6 V# M•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
3 D$ O& j. e! l; t9 v# r•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
, c2 U) p$ C% F•        Ability to address multi-task and set priority appropriately
) I  u4 C! Q% _% y•        Sensitive to the needs of immigrants with multicultural backgrounds
  B! c, _' M4 Q2 l* q0 A•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
, s) s$ k; l2 q8 P( MQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

) Q/ T* Y) Q9 q) z) v
# c, G# _) i! Y/ [* gPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
) \; `& j* L! p5 w  c$ D6 zNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
4 }) X4 F' x+ i' d. \" w; f" [谢谢大家。