Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
# I+ ~" A& c* J) qHours of Work: Part-time (10 hours per week)
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- ]) B: e% Y2 i) s: n: }Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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1 X# K( s( r- d+ vKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
7 O9 N* ?. E9 K6 m) v' l•        Take and deliver messages to the staff of ASSIST
9 U# |5 L8 {% a•        Welcome clients and direct them appropriately
) B  Y- q( u2 k- n# N- {: a•        Order and maintain office supplies for the front counter
! Z# N! p1 y+ n9 }6 V: M; l•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
) q# m3 c# F( p" _" p/ N# N* @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 a& C: r9 P& y; C; Q: t•        Maintain and update the information boards with upcoming events
+ Z9 \" s/ m2 g2 t1 D5 s•        Assist the ISP team in reminding clients to appointments of workshops or other events
5 K+ Z9 G* h  H8 b7 [6 R% [•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
; Q  M, Z- e" v9 R/ l3 G•        Perform general office duties as assigned
# A2 [* G& R+ U" W: k  q, I•        Report to ISP Program Manager
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% H5 c! o( e# M/ |# NKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
( G) x) I: P& r•        Fluent in Mandarin and Cantonese as an asset
7 H( ~( G, Y0 h! S: ^- N$ g•        Good English writing and oral communication skills
  h" ?5 a* h* `! q3 S/ l•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
! F- K- q% C3 H3 H$ r! {4 `•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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/ e! Q# M! ]! q3 d6 EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
2 y7 o- {) E) v# x! o8 yNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。