Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
* g! q; B  B1 a% F, `7 Y3 wimmediate career opportunity for the following position at its Edmonton branch.
9 ?) y9 g, c8 s- [) E& I$ YRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
% o$ W% p/ t. X2 gperson and over the telephone while supporting the sales team by building and maintaining
! M" R$ J3 p, ]) Prelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
% j$ [+ N1 I! k& i  a+ W  R· Prepare and process invoices in accordance with standard procedure;
) F, e" ~7 M  G3 H- G· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
; R6 r- E( J6 f$ Fdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
0 i% h$ n6 W! ^; G7 K# GQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
* }. R2 c) u' d5 F% _( M· Computer literate; knowledge of Oracle 12i database (an asset);
. q& [& L$ M3 {5 e" [$ [$ w· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
+ r2 A8 ]" M0 ~% H: @· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
5 Y6 ~) r. v8 ^4 ]: E  C) I+ `: a$ sc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
0 K+ J7 z6 C+ e$ vWeb: www.kaycan.com.