Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
; _# v$ d5 s9 z& V. K: fimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
# C3 W- ~/ Q8 G- YThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
6 i9 {  @" j; _5 ]- F0 N: orelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
( f0 x1 e  t; s3 x2 XResponsibilities:
2 w: s; D1 ~3 W* F0 B  w· Respond to customer inquiries through inbound calls and busy walk-in traffic;
6 z+ R% E/ o/ w% P· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
% u, _: V, x' t7 S· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
: g  e! r' \1 Y+ B' G: g· Process special materials orders in accordance with standard procedures;
0 ^% _. S' l7 g) x0 d, K· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
' |0 L" P+ M  e; s" \: k  O· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
/ f8 z5 L4 b8 i4 G· Strong team player with excellent customer service skills and able to build and maintain
9 N% _# d  s4 Clasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
3 t& \- P4 Z1 o· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
9 Q, n( _3 R7 s) z( m; n& l· Competitive salary packages;
· Excellent training programs;
9 {  L% U7 A, J" O1 j+ J· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
$ Y) l( y; A# Q0 WKaycan Ltd.
8 k/ t1 Y1 a6 V- k" rc/o Human Resources
# f& I7 F- u# r7 dFax: 514-694-2674
% M! ^5 `1 h7 u9 O$ WEmail; careers@kaycan.com
, R9 S% ]8 J% L- CWeb: www.kaycan.com.