Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
, ~- H4 e! S4 |. I+ `immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
  H8 e7 N7 B3 J% h* O: A6 ^0 vThe Customer Service Representative is responsible for responding to client inquiries both in
0 t8 w- ~/ K+ q) N: }person and over the telephone while supporting the sales team by building and maintaining
, R9 y! \. Z4 e3 t; G; Q4 mrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
# ?: x; o1 D. Qclient demands are key components of this position.
Responsibilities:
7 Z& d7 G. ^, y  M· Respond to customer inquiries through inbound calls and busy walk-in traffic;
/ c0 R! B) J' h+ q0 B· Verify pricing and availability of product;
/ n0 O* ^. V# o  ^- K9 T! ~· Supply and inform clients of pricing, credit terms as well as entering orders in system;
; c5 _) r( m, ?" t) v# q· Prepare and process invoices in accordance with standard procedure;
- G' D' b* U5 u5 A. y/ Q- i) n+ L· Collect payments for cash account orders;
4 M7 c3 ]7 u8 y" ~( ~4 L: x$ p· Investigate and troubleshoot customer service issues;
: ?! v4 y! |1 B7 x6 n# u: V· Process special materials orders in accordance with standard procedures;
3 R0 W# g6 v0 i· Maintain customer data and update changes to existing accounts in the corporate
database;
) R+ D" a) k0 {- b- O- f$ I· Address client inquiries regarding status of orders, payment, refunds, etc;
( K  w3 h) }* y7 B2 r% ^, S( Q· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
& y& |' Y1 q# [# ^8 m: BQualifications/Requirements:
1 f6 Y  F, x# V* ?% i· Strong team player with excellent customer service skills and able to build and maintain
2 {$ b$ \! H* q- `" |- Z3 W: Mlasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
3 @0 [+ i8 G6 E9 d6 Z; T· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
0 e* \0 x. U% K; ?· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
, E- Z9 X' w. WTO APPLY:
4 H3 y4 I" x- v. ^1 M% ]Kaycan Ltd.
c/o Human Resources
* ~( l* q7 I" a0 p) aFax: 514-694-2674
Email; careers@kaycan.com
/ {" k1 c; \* f% P& `6 B3 d+ `9 ~, IWeb: www.kaycan.com.