Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
assistance to apply for, let us know and we will arrange for an
& u, }5 U9 w9 eappointment with one of the counselor.

Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
  h+ j. s: C( v8 v7 I( g4 \8 KJob Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
8 q* `9 n% n4 J, n* WJob Location: Edmonton

3 V/ b, `+ }: m6 V/ C% p! dDESCRIPTION

AMENDED - April 26, 2011
3 U% |" F3 i# ^( m0 YATCO I-Tek is currently recruiting qualified permanent part-time
(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
% A0 w- a/ Z8 \5 f% d' f: y6 `6 h/ ~Shift Differential: additional $0.80 per hour for hours worked on
7 C" u8 r: g" u& w# Y9 p6 V! BSaturday, and $0.96 per hour for hours worked after 5:00 pm.


' ?- |* ^* {0 t! Q! qThe Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
) ?, N6 E: Z8 h2 g% J6 `. ?complaints received by telephone. This role is responsible for
delivering
excellent customer services by focusing on first call resolution.
, h, o8 k6 r2 D

  J( y% f( P; J1 ~
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
' u* x' Q4 E- N" kSaturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
4 x* w3 x- i5 C; j/ h% }0 vfor
scheduling purposes. Work schedule will fluctuate.



This position is administered under the Canadian Energy Workers
5 E$ b3 C& c4 jAssociation
Collective Agreement, Job Posting provisions.

8 d' Q1 H) h8 I0 c6 LRESPONSIBILITIES
, ~4 \7 u+ j( m4 v9 w
! f6 |/ o: K& B% D2 U9 {) }- Responsibilities included but are not limited to:
8 }$ c0 h. i" s: a& f& a' E- Respond to customer residential, commercial and rural
account/service
inquires.
; ]# x/ B' D5 t% {- Solve a wide range of customer issues in a dynamic, high volume
# x0 t' V! \$ gand
fast-paced environment using initiative, creativity and
, U4 P' L( D, m" udecision-making
3 n% n+ O6 k+ ^6 v$ B5 N) uskills.
$ b4 o& _$ X3 k( F2 D$ a- Up sell, Cross sell and retain customers is mandatory.
% A. d" F* ^4 }+ J8 o5 D- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
while
( X0 N- S' \) B3 I6 I* d4 Gusing a thorough knowledge of various rate structures.
& ~% ]' |4 i+ \, `! o. F9 s- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
. H6 C0 B6 T- Q' d9 w. `0 M* U) Samounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
5 f1 E! T' Z5 c3 a' I% z( B- ^* ~customers.
- w! g7 T- n4 W# m; _- Respond to emergency customer service calls in potentially
! s0 S/ P; c% x7 j0 e4 |: Nlife-threatening situations.
- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
compliance
; {3 y' Z# H# m' Gplan.
  @3 Y9 y  G  E' K$ L, [4 G. C
6 [! o, q3 _6 OQUALIFICATIONS
5 L# T( K0 b! ^9 C$ c
! F' e2 P$ a; I$ H$ Q. ^9 e7 R3 s- Grade 12 Diploma or equivalent (applicants will be required to
9 E$ H- M  ]8 ]2 p( Iprovide
proof of education)
% j2 J' _* ?: }. V+ Q* h6 A- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
1 B* U. Z2 D3 A; E# h8 ?# m: g- Proficient keyboarding skills.
- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
$ @$ R3 h5 q. v! Y- Effective professional written and English verbal communication
skills.
& [4 w( x& N! Y& n; h- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
3 O; d' z# i; K+ ]environment!
$ i7 j' ]0 t  B& ^+ v& F9 f! C; x- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
confidential information.
- Clear Criminal Record Check.
% n5 g5 i. O* g+ v8 w% p  v( p! V
" O1 o8 A+ f. D, ZGood luck,

: u. n* ]7 z& R5 Y0 ?+ s- b0 [Karuna Bhavsar

: I, V& n  I5 y% ^, {+ q0 y2 a: T) ^Welcome Centre
Supporting Aspirations Connecting Dots
4 l6 E# U: X# N6 x5 p9 i8 i/ L
#335,TowerII
8 j4 k: S7 K; H, W! RMillbourn Market Mall
3 ^4 R( H0 n7 w% H$ j7609-Millwoods Road
$ I  E) O4 i+ H: [, |Edmonton,AB T6K 3L6
Phone # 780-462-6924
3 h* I( k; Q" [+ H  D7 H; t# [Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真