 鲜花( 47)  鸡蛋( 0)
|
If you think it matches with your skills and experience and you need: P% V% Y! c$ ? `! m/ M
assistance to apply for, let us know and we will arrange for an/ Q! o$ r& E4 Z9 e
appointment with one of the counselor. 0 o! E/ ?7 N" A D l$ o
. B' l! ]5 _! n7 U7 s- H: D, jLevel II - Call Centre Representatives (Permanent)
" D4 [! I7 L/ n$ ]! kCompetition Number: 65A11 16
# F) O3 M- T+ z: B/ S9 ]Job Category:Customer Service / Call Center
9 C# ?5 y: ]1 B; m! RPosting Date: 4/7/20112:13:00 PM0 J' Q7 q1 i% D' q( d8 q# O
Closing Date:5/31/2011 4:30:00 PM
. w# y" ^- @- _& Z( _Job Location: Edmonton! s+ X# t9 e( l6 s
% S' t. T! E+ m* l0 y+ uDESCRIPTION7 u; p; Z9 l9 m% Z# y u
1 g) U4 k- a8 [2 B, v+ N# w' E! {
AMENDED - April 26, 2011
2 h) R5 n5 d1 a' eATCO I-Tek is currently recruiting qualified permanent part-time' t, Q$ |! ]8 k' y! X) N
(16-30) hours per week, Call Centre Representatives to work in the
. t" x) O' H& ~, z, q2 M0 V: xCall Centre located downtown Edmonton . The pay range is from $14.83 -1 Z. v+ Q, O) b* _7 L4 Q
$ 18.83 per hour.
- m8 G9 W6 ]& ?1 L$ O: v4 ZShift Differential: additional $0.80 per hour for hours worked on9 A. J& e1 n4 X9 o. X O
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
6 G( d, @: a/ J3 Y& ?+ K i5 Q. p a3 F' s' E# u& n8 }
) j: s O; |$ @1 u; i: a" A
The Level II – Call Centre Representative assists customers by
: Z% a6 k" [. w: J/ S1 P. @6 ^1 fresponding to
' F( y a- c9 _$ Vresidential, commercial and rural account and/or service inquiries or. d' L! l7 {5 r3 g. ~
complaints received by telephone. This role is responsible for
' q1 p) b3 F, `9 r1 Q# Ldelivering
9 d5 u2 h0 S( z: kexcellent customer services by focusing on first call resolution.
" b+ s" d+ t! }* Y, ^
! q. F3 O) T; O! s2 W6 M( h" o
" A, M7 f' s2 C: [/ _8 q, v. v3 g: R$ x ?
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
' Q, {' V0 b( Q5 j% i. }Saturday
( t5 G! i3 k: f* q8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
6 x6 V1 U7 h+ m8 ?5 BCentre employees must be available to work all hours of the Call Centre
/ ]8 U# a7 x" tfor
, P' O9 I: p( i Nscheduling purposes. Work schedule will fluctuate.
, X9 @2 ]% e# e3 k! U6 z7 D& [. k1 _7 x0 w2 }' b
9 C6 f. C" F6 e; I( X
) f2 e$ j; g# u. _! v4 FThis position is administered under the Canadian Energy Workers! C: s8 U# m( }# A# j
Association8 O! W: o: u# R8 v
Collective Agreement, Job Posting provisions.' @- E# b2 B9 a+ Z7 A0 a; f" n
, r( J9 k7 q9 R% D% B/ C
RESPONSIBILITIES
& w$ h0 I, d( H, Y% e1 L- |3 X4 u" ]$ R" w1 R' ]* T1 G
- Responsibilities included but are not limited to:
% Y3 r; h( e+ S* _% E0 G6 q- Respond to customer residential, commercial and rural' w+ A% X- h7 |* H6 o3 C% ~" i0 ~
account/service+ V8 ?/ z3 ?6 Q4 f: l* w+ L
inquires.
, @" ? z: A' J# d) C- Solve a wide range of customer issues in a dynamic, high volume
: \5 }6 s+ b, i: g1 ~and
8 F" F# V. m7 J9 D2 A! Wfast-paced environment using initiative, creativity and
3 S: L7 ^! a M7 u6 bdecision-making+ o# s. d; V9 \' S2 M6 i( ~3 o
skills.& P/ M0 e- h1 \7 l. i5 q4 t
- Up sell, Cross sell and retain customers is mandatory.! H* ]3 E7 z# H% A2 P% C0 ~
- Provide information to customers relating to energy management.! T1 D8 k8 [; A
- Calculate customer bills by performing complex rate calculations! [* }, e+ M* Y6 h
while. L# z+ k2 A0 K/ B
using a thorough knowledge of various rate structures.
0 y$ { R; o P/ L8 |8 U( O+ r- Explain customer bills to a diverse audience.
: I" f- N* j4 k4 w. p- Investigate, analyze and respond to inquiries concerning billed5 o: n Y( Y; r
amounts, account status and receipt of payments.
: f9 u( P9 s& z% P4 Y- Process customer account information in a measured real time
: l( W4 }: l% Z( j2 u' f, X( nenvironment.
! E, _1 j: }0 l2 ]- Provide caring customer service to all customers.
. L. O. h3 p H* R- O- h- Defuse potentially unproductive interactions with irate
Y! I: ]% O3 e0 D( r5 F! ^; @$ j$ Lcustomers." S. E# q6 w8 |/ a
- Respond to emergency customer service calls in potentially
3 z* h- d m6 p$ G. L# i% p zlife-threatening situations.) Y4 Q- b6 n, ~3 y& D! [# ~
- Work with minimum supervision.! }& U2 m- F, t- H. x
- Understand and abide by governing legislation, codes and
$ m% S; c4 I) W0 rcompliance
& Z! V G, W2 N! zplan.0 B8 N7 ~7 l* ^ {/ n
! X& G2 e9 W( D6 m# f+ fQUALIFICATIONS
4 f3 r0 k* e7 P5 A+ ^; q- A; B0 U" Z+ ]1 I
- Grade 12 Diploma or equivalent (applicants will be required to! q) E- {) ?+ e9 Z9 E/ T! J, u
provide
1 A9 D: x! C( M0 [: |" yproof of education)# w/ L, a4 F. z/ t, [. w! i
- Successfully complete the Call Centre Simulation Assessment(s)
4 B1 O% ^, w( v* P- Proficient skills in PC office applications (i.e. MS Word) and a6 N$ `& x; \& [
working knowledge of Windows XP.9 \% I q5 H( K7 V/ g
- Proficient keyboarding skills.
Q" f7 ? \. P) _: j, u, e q" x: L- Call Centre experience desirable.: C7 U2 U% S/ E: z' o/ p2 b
- Demonstrated reliability and ability to work rotating shifts.7 D9 I6 S$ `/ [- j% v. O
- Effective professional written and English verbal communication- v$ Q, w( \. ~2 Z+ [3 \5 b( k
skills.+ g2 w h7 b1 R: t. `* |
- Flexibility to perform in a dynamic work environment.# Q* i. N! s) B* W) P, G
- Positive interpersonal skills to thrive in team orientated
% P3 z* ?/ o6 |environment!' d* n P" k. j. M2 s+ K
- Accurate and attentive to detail. Strong mathematical aptitude.
; y( B; B( B, o# R! ?% o$ H# J' U- Demonstrated ability to work as a contributing team member. y/ i; F3 Y, O; j- d% n
- Ability to apply appropriate judgment in the management of( `: C) \2 f0 \& r
confidential information.5 P; t# Z! j# n2 ^
- Clear Criminal Record Check.
5 d* N7 l, R" D. V* X
5 f! T" [, C9 |. k" oGood luck,& P: w: @! `* N% {, t
T2 J7 m, d' R' U! K. _
Karuna Bhavsar
7 G" ]* w$ x- _" b2 f; Z
2 j& M1 B( C9 h: u( L5 G6 NWelcome Centre
2 s; @3 ~9 J/ h) N5 A( NSupporting Aspirations Connecting Dots
5 A& j) I& [. z1 {3 f
+ Q5 v4 x! a' T! A#335,TowerII 4 ?: l6 V, ] t; U, }) M
Millbourn Market Mall" \* w D/ d! ~# b' U
7609-Millwoods Road
/ v( i2 ?+ S! P) R. dEdmonton,AB T6K 3L63 j3 [" U3 v" g7 o) ]
Phone # 780-462-6924
( ^ B8 M! V) C: {! o- fFax # 780-466-6594 |
|
狗仔卡
发表于 2011-5-25 07:59
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
