Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

* t7 r5 H3 `5 BJob Responsibilities:

Reception:
0 f7 B5 D8 [9 H, y) @0 ~•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
/ n! A+ z) ?* Z$ z% E6 f8 G8 i•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
* F; a! B  I9 N6 P8 ]& u/ V: T•        Input and manage high volume of data
•        Update and maintain databases
8 h9 I2 G" x& L8 O! |•        Generate monthly reports and statistics
- C5 p/ Z9 _8 d. h0 e•        Organize and directly support group materials and documentation
; t5 ~6 K7 t$ |1 K$ C•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% s! |2 l; T: `$ Q3 @( t9 d•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

; U" B! T& }# P) O' E7 Y& l& Z•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
5 [( G: o# |" [. b5 t•        Able to interact positively with a diverse population
•        Strong customer service skills
0 H& z* V$ r* K# l' B" j0 c  u& T4 u•        Strong organizational skills and abilities
" O) c5 n8 {/ z•        Knowledge of HOMES database an asset

How to apply:
+ j. a/ g, p$ NPlease submit all resumes to the Recruitment Coordinator:
8 g' i9 }9 z1 v- ~, [2 XEmail: recruitment@ywcaofedmonton.org
& y2 ^- |9 v. D+ W$ FFax: 780-425-7467
2 f: R) F% o* m7 w. qApplication deadline: October 22, 2010