Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

$ `$ j$ O+ c8 o: zThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

; O& F1 i2 E" z  ~" s$ }Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

" D+ `2 Y, j  Y2 S+ x0 XAdministration:
' k1 O5 k7 m# _% W•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
" L% K' R6 ?# C" M•        Update and maintain databases
•        Generate monthly reports and statistics
1 f4 N1 k) x* ~5 z5 ?0 ?$ g•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
$ c. H2 q& u1 S; ]) p3 a0 A. a•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
& [* A. g" t& N6 S" w5 S- W8 q•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

- h) |1 b( B8 T2 iQualifications:

. p5 L+ D  U0 B3 e7 e3 w•        Minimum two years experience in areas related to office reception and office procedure
+ r3 \% o5 X4 k3 o: Y•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
" c3 [/ P; c8 u$ }- Y•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
: B# l; O6 k$ A1 f0 P2 h•        Strong organizational skills and abilities
: n7 Z8 Q1 U2 O) d•        Knowledge of HOMES database an asset

4 [" K) c* o9 r) r- B* ]# x  \How to apply:
  _4 v2 g1 P$ l$ g3 U; K9 xPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
- W( ?5 {0 m! c& |% L# b# j! G: I# b* jFax: 780-425-7467
2 x# Y; D2 O- w) }3 s1 T* n& `. zApplication deadline: October 22, 2010