Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

. ^/ Q6 v* n1 n9 G4 y. g7 AJob Responsibilities:
% ]. z8 d4 N7 L8 x8 W8 T" R
, F- G, I( K7 k+ lReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

+ y: x3 ?+ _9 s' [$ T0 ~. J$ UAdministration:
' m4 Z/ h- g6 q9 Q7 R6 f- h( L•        Schedule client appointments and counsellor workloads
, W' s- b& o3 g+ {: t* x6 m- [•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
) f% P* Z$ D) v: ^. I( [•        Update and maintain databases
2 p# M! z" U+ ?  n+ W( p•        Generate monthly reports and statistics
: G" G3 ~/ e# U$ b  `: C•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
4 S4 m7 V& k9 Y$ `: _•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
, e' x5 l, L; T- T) r6 w•        Thorough knowledge of services and programs offered by the Counselling Centre
  F6 [! C* m' |  P•        Ability to handle inquiries about programs and services to other community agencies and to clients

% v0 \4 M! k! i. `9 G- gQualifications:
9 @/ a, L. g: z: F5 I
•        Minimum two years experience in areas related to office reception and office procedure
3 P0 u! K+ o- e•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
5 p6 |( r! G8 q& u* {•        Detail orientated and ensure accuracy in work
( v3 F6 Q8 V1 t$ |! E  ?, s•        Able to interact positively with a diverse population
•        Strong customer service skills
6 L# Y2 g& S% k4 M! S1 D$ J•        Strong organizational skills and abilities
; v! j0 `7 E* {( W+ a•        Knowledge of HOMES database an asset
& |8 |! `) w" E  G! d
How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
0 |6 _4 g6 ?1 e* K" f  bApplication deadline: October 22, 2010