Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

( q1 U0 J) _6 a! ^. L6 f3 [5 aJob Responsibilities:

- ?: i& Z  \2 e! g; EReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
# @$ g+ G, a( c8 Y% u# {•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
# w( k: H% l: v: l•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
+ @# _3 v; ~$ J. m' G4 y•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
% G  ~1 {6 t8 G; \* P. m2 u  S, |•        Process payments and complete weekly deposits
$ Y" f7 q5 l5 I: W•        Write and revise business correspondence and forms
: M2 n2 |8 Q( L+ e3 a+ p•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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/ V- P2 s3 t/ y/ E$ }Qualifications:
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  j2 _/ Q0 L' z& l2 N4 c•        Minimum two years experience in areas related to office reception and office procedure
& G' Y/ |7 E) \% X8 N9 e: }1 a% v•        Proven experience and proficiency in Microsoft Office including ACCESS
0 V0 U: T) T  {# e9 Y0 t8 ?; R3 d•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
( G! O9 M0 \! w$ m•        Able to interact positively with a diverse population
•        Strong customer service skills
' [# e  q# n- w4 s# v# c•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
7 n" _$ A+ t  x3 s. R8 IFax: 780-425-7467
Application deadline: October 22, 2010