Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

  t, z& B- H' g- `0 j! n6 v. {Job Responsibilities:

3 |9 f7 I8 b3 _5 U8 nReception:
$ B& w/ {$ k/ c. o•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

, G3 G9 E0 Q7 lAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
! ?! E* e8 q; h4 E, `# C4 E( X•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
+ z2 c0 E1 Z5 _. d: Y' m! {•        Process payments and complete weekly deposits
/ i5 g. @& U. z, b: N+ |( f. m•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
$ h' X" ^; |. ^% v
Qualifications:
* ^2 K; t+ k9 S) F3 T$ X
+ i! \0 X1 O9 ]& u6 n9 t- m•        Minimum two years experience in areas related to office reception and office procedure
9 s( H, T! F' Q$ h' k6 I4 Y•        Proven experience and proficiency in Microsoft Office including ACCESS
. h( J1 {' y( [4 r1 D7 i•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
9 Y' L; \. C( N' a1 z6 ^•        Strong customer service skills
1 I. n, h1 K- W9 Y( j3 s! G•        Strong organizational skills and abilities
( c" j% Q& e7 X- c•        Knowledge of HOMES database an asset
+ z% U; X7 c* ~6 t/ U
How to apply:
Please submit all resumes to the Recruitment Coordinator:
6 }: X5 l  a+ [' VEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010