Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

% N  }3 e0 I6 [# L3 M% cThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

" Y2 O, L/ t- y) T! ]9 x4 ]( V5 VJob Responsibilities:
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! Q+ a+ u+ w1 V2 g/ B/ ^Reception:
3 G4 M, N# A* W! w. A4 b0 Y•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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- {! O- C9 ^& D: @+ G% Z+ g6 MAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
+ ?% C* w0 D  d& |. P. a! A' q4 U6 P. t•        Input and manage high volume of data
$ l! r  J2 w3 l  U" M7 }•        Update and maintain databases
•        Generate monthly reports and statistics
" j' y4 t* S) H0 |+ ]•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
+ k& Y* _# y  j, ?  K•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
, G1 \) T5 n- s- L. D. {4 A•        Thorough knowledge of services and programs offered by the Counselling Centre
0 ]: t# y8 q2 o, Y1 X& q1 h3 M•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

4 b# a. L& F/ G. ~/ R3 ?7 R  l6 ~1 X- m•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
, f9 [) [6 b7 Z, S0 n7 p•        Excellent verbal and written communication skills
" I  ]8 a  \, v2 w( Q2 i* v7 ~( x•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
0 z( X& {: E) w1 G! o, t/ a( s•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
; n$ v/ ?9 i  ^: K; Z5 b- oEmail: recruitment@ywcaofedmonton.org
( O7 p/ v9 T, c) L% R6 DFax: 780-425-7467
Application deadline: October 22, 2010