Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:

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) _( A- l2 ~1 h$ SWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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5 z5 p0 B, Y6 t In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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! R9 A& j4 n. f, ?You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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! C: K6 ]1 w, }+ n* RYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:
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8 D0 |2 R" Q( Y6 j) }+ V2 j, {Technical knowledge of data/IP products and services.
% I, N& r% a+ G5 K7 kTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
6 g. f" r5 I2 `1 EFamiliarity with trouble reporting systems is an asset.
- K$ u$ N- {+ r6 L9 v% USuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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$ X4 I( I  u& b8 c( n" {: T) b2 hRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
/ Q% j( C" }, @( g7 `. cAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
8 s. @+ S( x# Z6 e5 @; h6 aAbility to effectively compile and analyze data and make sound recommendations.
5 f/ ?/ L9 D: q0 y) G$ PAn aptitude for recognizing and creating sales leads is an asset.

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5 \1 d$ m$ N0 I' Z' @ Additional Requirements:
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1 U4 d2 k+ @. ~4 y: n+ nReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
$ i4 q) A' r8 G- f+ o: LAbility to work efficiently in an environment with limited ability to move about.
& e- T- B& A4 @/ ]! g6 KMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- q& T  ^6 w# D4 n0 p: K% V6 QThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.


TELUS Values in Action
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. e' _# c/ P9 d. _# v: D) u5 OTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了