Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

; \6 {, n, {5 I" L7 ?TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:

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' |7 z- U9 P9 y: M- |6 ]0 PWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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& X( v4 }5 u9 |You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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! e" d# J0 D3 ^9 {5 I8 [0 J; i# k9 E In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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" F: V+ L8 d; R6 `: ] In return:



You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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# V$ _6 l7 U) t% o0 j* GQualifications  
% B* S1 e& [4 o# [3 g  kRequired Knowledge:

& t' [0 `3 v# u$ u; n' ZTechnical knowledge of data/IP products and services.
7 Q4 {& K; S3 S% Q# _- w$ STechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.




: y/ `. ]; t) ^Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
8 M9 E3 z, E! Y$ d6 n8 ?! `2 t- v( w: W2 {Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
  B9 Z2 T! l7 |+ sAbility to effectively compile and analyze data and make sound recommendations.
& }  w/ p. }: f: R" {! @! WAn aptitude for recognizing and creating sales leads is an asset.


9 i5 I: o9 k  u4 L) B Additional Requirements:

Reliability and regular attendance is essential.
3 p; a, l! n  V% o/ O# mMust be able to work in a measured and monitored environment.
! I% X1 Y- V) zAbility to work efficiently in an environment with limited ability to move about.
! t2 [7 N4 j, l2 @" iMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
' f& p% M7 |6 q# M9 Y& ZThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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& u8 E5 K- A( o. [) y; l7 l, S# E8 e0 y TELUS Values in Action
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3 w$ K  g& H8 q/ _TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
0 ?8 I5 j+ s7 L- F* y8 ?We have a passion for growth
We believe in spirited teamwork
3 N: K4 W7 ?# e: y  z) L$ f- W5 aWe have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
1 v. h8 J0 x! ^5 r" x) `/ l据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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& v2 k8 l* e! `3 X- V现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了