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Customer Help Representative - Edmonton – ADV1474
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/ B* z/ w9 |8 K" `7 {6 J) sAbout TELUS+ g1 V- a) @8 e. P
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 4 W4 J1 d# D9 n. b" B
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" N$ d: V' Q8 l3 aKey Responsibilities:
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( L* B& g1 L) W6 _( fWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: 1 f% L6 V ]4 K
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Provide service to TELUS customers.
2 F# o8 t+ ]9 v" k+ L' nIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
% f, u$ g" z& E7 y& ?5 \Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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! r4 d& W) @7 I* g* m: h. c" gYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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6 i" g! b+ x, YYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.4 f3 m/ X% ^7 j l
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Qualifications
9 n* X) J0 D% B! oRequired Knowledge:" w. ~: L9 E9 d3 P) g: N6 B+ y7 ?
+ V4 @* \1 E9 o4 ~Technical knowledge of data/IP products and services.
2 a, ?+ q+ W! s- h$ RTechnical knowledge of voice products and services is an asset.7 f A1 x; H$ y# j
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
- C* c2 G3 J' \$ k4 Q9 Y5 M8 Z0 PFamiliarity with trouble reporting systems is an asset.
9 @- I2 n' o$ J- G3 X' _+ ESuccessful experience in a customer service environment.. h* q( C+ q2 y
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.- W( [$ a f; d
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: {2 y3 w# D6 p+ C9 X' x1 I: KRequired Skills and Abilities:( }% ]! D2 ^' G( z8 e
8 ?$ y( c; [" ]% b. c7 [+ a" [Must have exceptional interpersonal, oral, and written communication skills.
' v1 B: O/ s, k9 |& }' Q8 p" {Strong problem-solving and trouble-shooting skills.
y( l$ M4 T2 |% g( A( Q) [Ability to work independently with minimal supervision.
# r+ L* H) o, h8 h3 K1 g5 xMust maintain a high degree of accuracy and attention to detail.
5 J7 D, M9 D: M# SAbility to effectively compile and analyze data and make sound recommendations.
6 J/ U: C: L ?9 Z# W" lAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: + P% ?7 x, C H
- Q$ `. }! m* ZReliability and regular attendance is essential.
+ x, L, {3 B2 n/ R3 jMust be able to work in a measured and monitored environment.( f& Q E( C$ a8 Q9 ~9 u/ T+ R0 h- Z
Ability to work efficiently in an environment with limited ability to move about.
3 W6 z4 P _, _Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ J; Y3 i; _6 U8 Z3 L7 X, iThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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( P+ n: `3 Y/ X; _. L2 TTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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, @5 F% O2 Z2 p9 ` j1 f; JWe embrace change and initiate opportunity
a/ s2 v- ?" {6 }1 N3 V5 n5 ZWe have a passion for growth
3 ~4 t4 l5 z, T c1 P! O: ~ l# p# ZWe believe in spirited teamwork- {* j3 r2 w/ k; {% I! ^
We have the courage to innovate6 ?" C5 I. N* m0 z0 J* E: T0 W) o
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6 N" ~$ O& m/ p( `- n" ^At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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