Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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" {  D( S# p: K0 t0 L. CAbout TELUS

8 x: d" C5 V* J0 ?TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

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% d: R7 ?! z5 q' V: A. j, ?Key Responsibilities:

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6 E+ |: T: @' B! v7 P" q4 |We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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/ Q) V- j1 ?+ R8 n* |, |  n In this position, you will:
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- I, D: r* w' Q# `Provide service to TELUS customers.
7 L$ q8 L7 @0 Z5 fIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
  ~- o- V2 r' aHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner


+ S7 y3 V6 ~4 C! c/ M9 E In return:

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, D8 @) @6 i7 X4 aYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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) f0 b1 K( E; S2 Q) m+ l* BYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.


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4 D' o4 L* _6 ~9 Q; bQualifications  
Required Knowledge:

Technical knowledge of data/IP products and services.
  c' F0 ^4 \  j: d$ c2 O& xTechnical knowledge of voice products and services is an asset.
. P7 ~. {( v/ E2 r6 C7 gTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 L5 L; c2 M- l4 UFamiliarity with trouble reporting systems is an asset.
% J/ J+ D* h) hSuccessful experience in a customer service environment.
, M7 f! c% p% D( ?1 ~6 `Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
" i4 j& `: b' Y. R# a! j7 kStrong problem-solving and trouble-shooting skills.
% Q9 ?& I' l" U) n( @( F; D+ N  f% AAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
0 ]+ C! E6 u. L! L: k2 fAn aptitude for recognizing and creating sales leads is an asset.

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Additional Requirements:
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Reliability and regular attendance is essential.
( {+ b, \/ G% a( nMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
7 C/ g( h4 P' l2 ?) g( r; |Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
5 Q* Y7 `% @% n  z8 D/ W9 w" gThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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" Q9 K& _4 f. v- @1 w/ p9 h TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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) a8 w1 m6 W4 x: SWe embrace change and initiate opportunity
& o+ |! Q: z& }& [( ~6 [We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
  

5 x7 E5 e0 Z, p! p% Y" |At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
$ i  N1 {9 G, v" x6 v  e5 O据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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% u: n" T0 j" H: H: M. f  Q8 Z现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了