Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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/ B* z/ w9 |8 K" `7 {6 J) sAbout TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  



" N$ d: V' Q8 l3 aKey Responsibilities:
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( L* B& g1 L) W6 _( fWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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In this position, you will:

Provide service to TELUS customers.
2 F# o8 t+ ]9 v" k+ L' nIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
% f, u$ g" z& E7 y& ?5 \Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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! r4 d& W) @7 I* g* m: h. c" gYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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6 i" g! b+ x, YYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
9 n* X) J0 D% B! oRequired Knowledge:

+ V4 @* \1 E9 o4 ~Technical knowledge of data/IP products and services.
2 a, ?+ q+ W! s- h$ RTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
- C* c2 G3 J' \$ k4 Q9 Y5 M8 Z0 PFamiliarity with trouble reporting systems is an asset.
9 @- I2 n' o$ J- G3 X' _+ ESuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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: {2 y3 w# D6 p+ C9 X' x1 I: KRequired Skills and Abilities:

8 ?$ y( c; [" ]% b. c7 [+ a" [Must have exceptional interpersonal, oral, and written communication skills.
' v1 B: O/ s, k9 |& }' Q8 p" {Strong problem-solving and trouble-shooting skills.
  y( l$ M4 T2 |% g( A( Q) [Ability to work independently with minimal supervision.
# r+ L* H) o, h8 h3 K1 g5 xMust maintain a high degree of accuracy and attention to detail.
5 J7 D, M9 D: M# SAbility to effectively compile and analyze data and make sound recommendations.
6 J/ U: C: L  ?9 Z# W" lAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:

- Q$ `. }! m* ZReliability and regular attendance is essential.
+ x, L, {3 B2 n/ R3 jMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
3 W6 z4 P  _, _Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ J; Y3 i; _6 U8 Z3 L7 X, iThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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( P+ n: `3 Y/ X; _. L2 TTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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, @5 F% O2 Z2 p9 `  j1 f; JWe embrace change and initiate opportunity
  a/ s2 v- ?" {6 }1 N3 V5 n5 ZWe have a passion for growth
3 ~4 t4 l5 z, T  c1 P! O: ~  l# p# ZWe believe in spirited teamwork
We have the courage to innovate
  
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6 N" ~$ O& m/ p( `- n" ^At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
9 x% j' a/ g$ ?/ x2 M7 W据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

7 O4 E- K+ q& ~+ `. R4 b现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了