Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

. ?( M9 }, d; w) A& K( sAbout TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
3 y2 W7 R" a, W: _$ R: x1 G$ O2 |
& A6 U  V$ L# \1 J5 B* o) K; N
% X: Z( h1 r+ N2 a1 s/ A4 C
* Q0 K( l  Y7 @$ rKey Responsibilities:
3 q1 l" w% V: b, V0 C* S8 W
/ r- i0 |3 Y! E! N7 f0 m# [

We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
. z, N" [8 O# b2 }' N/ \8 Z! ~/ j

1 ^- @2 V/ L6 ~) i6 a$ c# V+ a- y/ H$ c
You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
% T8 J3 t6 J# q# |7 n
  
9 ?) S' J1 i- ~7 n4 w! c) a- O5 l/ e
1 I: f9 M: _& n In this position, you will:
9 M; \. \" e1 v4 s- C- |6 ]9 R
) s6 ]% l$ p7 o* M/ AProvide service to TELUS customers.
% S) ^7 H% l% S1 G6 q  A# C0 @; ]! LIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
4 |5 _( q5 c0 ~) Y( s% f


- K, G: ^  F4 l) U- S: t1 E( w4 nYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
0 z' r+ S5 k% O" e) ]' D
- H: B1 M0 G% q1 B' }5 @  
% ~( Q. l! q: A( u* [
2 E  H- U9 D  Y1 t3 e5 nYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
& z; o1 K# N* L# _" L" K; Q2 S8 G



' w# F% P5 g  l. A0 r0 w8 aQualifications  
Required Knowledge:

" [/ |6 D; A& S2 A  kTechnical knowledge of data/IP products and services.
8 ~1 U8 Q6 l/ M4 k4 a9 M( Y7 RTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
& \' j9 p& s; o0 m  l. wFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.


1 J( n. r' S- G# n: ^3 A  L4 B
! u& b; W7 z+ ~1 V* C, R
Required Skills and Abilities:
0 j4 Z' e; Y2 N
Must have exceptional interpersonal, oral, and written communication skills.
; _" B+ z+ E6 ~Strong problem-solving and trouble-shooting skills.
7 x( l5 H/ F9 l. ?5 aAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
# s. f- O* ^1 V, c3 OAbility to effectively compile and analyze data and make sound recommendations.
# `" ?/ E; o1 }, P% IAn aptitude for recognizing and creating sales leads is an asset.
7 h! {, Z; [6 |) _) {: E- p' H
+ @4 Y( ?, i0 V
Additional Requirements:
8 K$ ~( w1 O: _" N( @
6 `" E4 g2 W6 c2 d( oReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
3 \/ L8 V1 M0 s$ eMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( o2 `  u% u7 iThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.

0 l- U- m, `' p: n* q5 S
1 k3 Y9 u$ A$ h TELUS Values in Action


! @* O% i3 h" O% `, O" b& m3 q
/ c2 ~+ @3 G( j9 c5 xTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
& g/ @" W: F% W5 f. t; N; hWe have the courage to innovate
8 @) z1 v: ?$ Q" s7 V4 h3 {- V( ?4 w4 {  

: H; }3 O8 y6 Y! p! o# x5 l9 lAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
* U# B7 e. |# D* _3 w据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

  g& P$ |6 u# ]- ]. D
( f4 q; m2 x5 I7 D4 X* u/ z! m4 U2 d) N8 h现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了