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Desktop Support Team Leader
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9 X; V+ {3 l6 f7 u0 _. k# {Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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* H. [$ o" U( B5 z/ v. Z5 KCorporate Services - Customer Support
' {+ @& l7 h  V# B) k! s+ wWork Location: 12th Floor Century Place
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" i7 F3 r2 s/ f( H) gFUNCTIONS:
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( z; G9 Z" @3 W. O2 eThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

' V2 x0 m$ S1 Q- z  ]% c6 l  X· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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) p) T! h  T7 y* w· Working with other operational areas in maintaining an ever evolving desktop support model.

' A  N8 B1 Q5 q# o+ y* I! P· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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2 o( X/ O$ f& p: R5 S, u6 t· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

" X' F& m9 U1 `- {· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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* K) R* e* k, r2 y! vJOB REQUIREMENTS:

% P. t: \) g# W! s1 l· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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8 X  N1 i9 a* r3 e. M. |; [· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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1 `3 l; v3 Q/ e% T9 }4 e- t· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

2 C5 E4 J, }0 v· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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0 w2 @- _3 m' w' ~33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



- H' {! B5 V' M% V9 a: p1 HSALARY RANGE:
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; |- E; E2 h+ G7 i6 q0 o# H) Q21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

) H! H6 a! D, q" Z2 t  xCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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8 V' Q2 R1 V5 E$ R& X) a; V3 AOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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, R) U! Q0 l$ r0 g7 E% f" ^Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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