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Desktop Support Team Leader
Systems Analyst III
% ~( i* q4 K: V4 H9 b. G" [% XJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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. g0 U9 y0 Y* c; q8 nThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

9 R0 F4 Z) |0 K. H: m· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

, _. w) u4 K6 T( l$ i· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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0 J  J( H7 _" `* v7 T0 z· Performing quality assurance for work performed, in response to customer requests.
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, S! I4 J, Z" H: N. _8 c· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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: w/ h* h4 p& ~. t- g& I· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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9 Q8 d; x: l) ]) yJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

% W* d. ~+ t" R$ |· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

% i2 T  a; R! `0 V5 }5 ^· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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. U5 ~7 N% `1 @* F: Q; |) z- k· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

) d. a0 I/ _  I1 w+ S( s7 ^· Strong analytical, problem solving and project management skills.

# d. Q, i7 O1 [· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:
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' q3 Z7 r; p* D& W1 [' V3 T21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

; R0 n: |5 E- G& h4 }- o: kThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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