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Desktop Support Team Leader
% l# e* u3 f& u; m; O3 U4 ~Systems Analyst III
Job Requisition Number: 90440
; f5 T8 `0 l7 z1 Temporary Position (Approximately 11 Months)
CSU Local 52
# c1 u6 l/ |4 ?$ ~Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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- {2 B: w0 A: R  U. B  @& HFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

+ [! m4 Q8 P& D) z3 O! B· Performing quality assurance for work performed, in response to customer requests.
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! Z: [- d% a4 v6 ?· Researching, planning, producing and presenting technical recommendations by formal reports.
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9 t/ e5 b4 T% y+ b· Establishing standards, procedures and documentation for the Desktop Support area.
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* w: K* e! \# m2 T9 C" B· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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/ S# \: [$ ]' P$ n7 L4 CJOB REQUIREMENTS:

8 V1 W' }& c, {* R: o8 o· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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3 o7 ]4 `( ^" l/ w· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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! {% L& [7 j  Z# L+ B0 X7 B· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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4 Z; d- V$ P# u* \9 B· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

: B6 I, x$ H0 U' L4 i3 U) r· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

1 T  M+ e; v5 ?% Y( a# s· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:

9 |+ [4 u! f: }+ K. I" U$ H! t33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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: {, M) |. b5 H; GSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

+ _/ x$ `- h# xCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
1 G( ?! D" h5 V: gClosing Date: 十一月 07, 2005
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% |) D* Y9 U0 z1 d% XApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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