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Desktop Support Team Leader
Systems Analyst III
% Q% _6 ?4 q8 v# l% U- D  XJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
, _' s: d9 g& ~$ q3 IWork Location: 12th Floor Century Place

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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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: j* C( i. t' X  {$ S· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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1 _/ E" A+ H# ~: R, U0 g· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

  z1 G  T7 q3 O, I6 v2 k7 H5 {8 u# m· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

. n6 T5 ~9 q) u" G% {/ ^· Researching, planning, producing and presenting technical recommendations by formal reports.
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! L  }+ e- u8 K/ p· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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/ }/ q# n. L7 @6 G+ H) G- t' DJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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7 q  g7 k, I# S· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

; q- \: a! T( {" n4 \· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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6 M+ i4 e/ [/ ~# Q) J  J) Y· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

& V/ ^$ R+ D+ d· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

1 L7 i% g# k. M* J0 M· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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+ r; K4 o4 F' k1 {HOURS OF WORK:
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8 ~3 p5 h( L* B7 K# I  [1 m33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

! h1 E9 j3 z: A* N/ H21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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4 a) r5 `" O9 U% _7 C7 Y! }GENERAL:

$ p& _! m. b- j- eCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

$ R+ U0 }& k6 k* p1 iThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
6 w+ r! F# \6 kClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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