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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
. A+ u6 s5 U5 k' M  \- XCSU Local 52
  B5 r+ j) z& S% S, dCorporate Services - Customer Support
1 X5 |; f6 M3 X' J# ]4 qWork Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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5 g9 W: `7 a* r6 X9 M; c· Performing quality assurance for work performed, in response to customer requests.
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5 w) |  k0 Q- i2 T· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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: G. T. N) J* o; k& qJOB REQUIREMENTS:
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! E. R) R% [9 Q7 ]$ a0 r2 N9 W· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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) y0 M2 B8 k$ M8 h+ s· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

' v4 |% {7 \- A8 I- b6 F0 T( f, T5 D1 C· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

, ?. }, C( D. F· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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' n: e1 \3 x4 Z' [: ~5 o- `HOURS OF WORK:
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/ D, Y9 u& O/ s8 F& b4 ^33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:
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2 @) O$ k. c0 |% x* h21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

0 q+ p% a( u8 D% [2 k1 N7 R1 iThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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7 {- N; j8 m5 ^, D* Q" aApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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