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Desktop Support Team Leader
Systems Analyst III
" @* _4 M( m7 F( @) tJob Requisition Number: 90440
, u4 ~  P2 j6 L$ R) e1 C1 Temporary Position (Approximately 11 Months)
& \8 Q% N' c8 I) \7 |, FCSU Local 52
Corporate Services - Customer Support
8 ^4 o% U4 g; a$ l' l* jWork Location: 12th Floor Century Place
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3 E# N7 z2 m' q# x+ c4 d3 eFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

. l, t/ \) v8 s9 o* _7 n# X· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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' }5 \8 n; ]) ^' oJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

+ `* a5 o9 b+ S, K' j7 k2 f· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

2 p. ?1 r' v; t' O· Experience in supervision, leading,and managing a team of technical experts is essential.

& {9 u6 N. b) O. V  i· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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( m. a' L: L' t6 \# s3 p· Strong analytical, problem solving and project management skills.

+ N9 P* z. z! J5 L, Q3 P· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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$ Z, F0 L- y* U( ~* mHOURS OF WORK:
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8 k8 ]. c" g% S33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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' C! b' W- i7 q4 X8 q5 bSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



. c2 S9 o1 K# X$ q1 I" @5 `GENERAL:

, G% o5 Z- L4 Z# G/ n/ QCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

' O7 L2 {7 V1 D( t, I% SThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


- A  D1 @! z0 P* P, `: I, |Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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