Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
) P, b/ ~8 N: f0 }6 }1 \Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

# \. N; {4 R0 S% a0 @- GIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
% F3 o6 }9 {' x1 P# Z. j3 K•        Documentation of technical procedures
9 M  B0 B# t9 L- r6 w# K•        Trouble shooting client network issues
•        Optimizing system configurations  
( }: ^$ v1 _* F•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
* t' f3 Y* a, M6 x/ ~0 c; {•        Involvement in the development and design of a trouble shooting tool for client.
. T5 d( W, h* |3 F  K6 ?* j, h  i•        Site services worldwide
6 R" S! S: \( v6 I•        System training
/ `& _  d4 s* g* o•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
/ M* t) c+ O0 ^5 ?  y; QSkills and Knowledge Required
8 ^* X: ]$ D6 c0 T% T9 I. C3 Z4 j•        Customer service skills
9 _0 G6 C4 s3 M) W) I/ L; U•        Technical writing skills
. f# W7 ?& ?- r+ L8 t4 M) U•        C++ development skills
! c; D$ h% n  ?: N$ v7 d2 \•        Software Trouble shooting skills, or the ability to recognize external issues.
0 ]; G/ @  Y- j. K6 z•        Network trouble shooting skills
& G2 Q% `9 u& a, L9 F•        Excellent interpersonal and team skills
9 t! d9 p' q0 {$ @•        Comfort dealing with multiple and varied assignments
( Q2 s+ l: u$ Z! x2 G; H$ t•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
5 w/ K# _7 n, u- [$ f•        Ability to communicate fluently in both English and Mandarin
Experience and Education
, E, O# F# ?: B•        Technical degree or diploma
# i/ ^, b2 g. {: `•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.