Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
" \$ u" J% ?( `Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
2 A; Y# _5 r* C" H4 O% b
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
3 Y( n% g* }4 V4 v# y" i, LPosition Responsibilities:
* I& V' w* Z3 l% u•        Installation, configuration and trouble shooting of software for process control
$ V( H; j/ E* s3 j9 m•        Identification and replication of software defects  
$ |& k1 h1 e# ~- C! {/ C1 {, M  [•        Phone and e-mail support for internal and external clients  
. d' B5 f! O. z( @) q•        Managing customer expectations
# C$ V; Q( B: p- v•        Documentation of technical procedures
•        Trouble shooting client network issues
9 Q. ^& S2 M/ g% v! d/ V  `8 ]•        Optimizing system configurations  
) W, f1 S: ]- A2 @  P- J. h•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
% O5 k7 k$ z$ ]8 U6 v% w2 d•        Site services worldwide
# U) h4 ]3 o1 }•        System training
•        Communicate and translate client requirements in Mandarin
( ^0 J' \+ \& i2 c•        Work evenings as required
Skills and Knowledge Required
" T4 D$ l8 h0 E•        Customer service skills
! C+ x  `. \) A1 P4 C' r, D•        Technical writing skills
' Y5 Q  i1 o$ o+ O9 E•        C++ development skills
' t% d/ K( C8 Z* o$ V& m( Q: b•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
" f3 R8 z% R  X0 H: L% x5 Z: r•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
1 A( {+ Z3 M; a7 F' U& O# A% r•        Ability to communicate fluently in both English and Mandarin
( ^) B' f2 @9 r) rExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
% F+ R2 M/ r% s+ P1 D& h8 \0 ~Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.