Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
5 R- Z; Z' F0 f4 x  U
5 \( {+ `3 d1 Y& A& \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
5 L1 V" Q4 X; \: n1 H! }3 h; ?•        Phone and e-mail support for internal and external clients  
# n5 u) ]; `, X$ ]# \, C•        Managing customer expectations
; w6 U  ^6 R, ^! g# m8 o•        Documentation of technical procedures
•        Trouble shooting client network issues
2 G5 o# \: g- i' Q1 H- n•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
4 v0 K& s4 U# g8 A1 o% }/ Z6 M•        Involvement in the development and design of a trouble shooting tool for client.
! Y& e3 t5 I4 c( q" g5 G. }•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
5 X6 D5 D" q+ p6 N7 t6 NSkills and Knowledge Required
* r( a" B* W  T- C. ]3 l•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
& r+ e" y' i5 n; c  l9 b•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( Y3 t! O: g0 g! c•        Ability to communicate fluently in both English and Mandarin
Experience and Education
, S( l; s: Q+ B, ~! b+ A# R) W1 h•        Technical degree or diploma
7 U5 r6 T$ Y6 f! {* {. C•        2 years experience in a technical support role
+ ?* T/ J* A: C0 ^  h1 ]7 f  OMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.