Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
* b+ e6 i1 h, r0 S; Q; S8 J' w1 A" L. PContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
. N4 x% Z) o9 C& B2 i" k•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
* L- n! m4 T& E. f! X% o$ S- @+ G•        Documentation of technical procedures
# ^& ^8 W6 v% d1 h. u3 _•        Trouble shooting client network issues
•        Optimizing system configurations  
8 c" D8 a4 ]7 e: {, V•        Low key software development tasks (not a requirement)
! B6 h0 P( e4 W/ h•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 D, b- c/ L1 A/ [" Q# j•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
: D  f! Y5 b% Z: T( E# T% ~: O•        Customer service skills
•        Technical writing skills
•        C++ development skills
* z) d- t/ Y, J4 H: j0 F•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
6 z; [) h. Z, N•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
) B1 ~8 R- ~# ]; T7 s2 D•        2 years experience in a technical support role
6 d+ V+ V, D7 Y8 HMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.