Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
2 V  T4 v  |! y7 E9 Y, ^$ _6 gPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
4 U+ @6 A( j/ q; j( j•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
% d% R3 l  S6 C* C6 x1 R1 _•        Managing customer expectations
•        Documentation of technical procedures
" o$ T4 Q1 ?& @- U•        Trouble shooting client network issues
! c0 n0 ~5 Y1 r0 v# P•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
1 X/ j9 c) q9 g0 y3 j1 |•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
5 T* {! e7 ]; Q•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
1 b6 I: g0 g; P1 J+ ~•        Customer service skills
•        Technical writing skills
# ~3 z* u& |4 |+ f2 g/ A2 Q5 W•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
# G7 U" u% O3 F$ {) X•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
+ n6 I* @& `* b•        Ability to work independently
6 x# n; @6 W/ p4 n" `% ]- D% y0 w•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.