Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

" m* R* _! H5 p. r3 u2 W) fIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 e; w, D# b6 z- t5 v- o/ b0 {Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* `6 X& C5 x+ p7 `•        Identification and replication of software defects  
) N6 n0 ?4 ]6 R* }5 h% ~•        Phone and e-mail support for internal and external clients  
6 x: n  ~1 r: P•        Managing customer expectations
5 V! t. \6 U  F1 ]: ]( ?( V5 q•        Documentation of technical procedures
( m- `/ B; F- ?6 \0 n- E( u+ |8 `•        Trouble shooting client network issues
•        Optimizing system configurations  
/ Y% K3 D- v4 _8 J4 s8 t) E8 u•        Low key software development tasks (not a requirement)
" a* f6 C" f5 J7 g9 k  b•        Responsible for maintenance of internal ticketing system
8 U4 C8 N' e7 F$ F' u•        Involvement in the development and design of a trouble shooting tool for client.
2 o$ \3 O- S. c/ t  I•        Site services worldwide
•        System training
' c3 P: D) t& u( w% `•        Communicate and translate client requirements in Mandarin
+ H; H  u6 A" B# I( k) k4 f% |•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
/ }- W0 t) L% F! X. O$ A* E•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
9 M4 @: X1 A% a8 h9 `4 ^•        Network trouble shooting skills
3 d$ [# M9 V( h! Y/ I# o1 \•        Excellent interpersonal and team skills
* ]4 _. s/ h0 T6 D: F8 M; p- R* V9 L. p2 u•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
: a6 I) ^& p, A( a3 i6 V•        Ability to communicate fluently in both English and Mandarin
2 C1 ~5 `  `- Y- bExperience and Education
  s$ K& N( F9 S2 A0 s" _8 {% x, G•        Technical degree or diploma
2 [+ _7 m8 S  g! `7 q7 g8 |2 a•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.