Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

5 c& e" ~" D% s1 b3 ~9 xTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
5 I3 O6 N) \0 X7 }! {( jPosition Responsibilities:
; h5 u" c2 b0 U( f: f& B& g0 v. o•        Installation, configuration and trouble shooting of software for process control
0 v" ]4 J* K7 C•        Identification and replication of software defects  
0 T( i3 `+ b5 q& \•        Phone and e-mail support for internal and external clients  
5 @" i8 N; t2 f' R6 x7 p4 Q3 t•        Managing customer expectations
3 _. j- s5 X2 P•        Documentation of technical procedures
•        Trouble shooting client network issues
, u& U2 T, C; H/ E8 n# C+ y# a$ d•        Optimizing system configurations  
, S9 j9 A- k  B! o•        Low key software development tasks (not a requirement)
2 h% O$ W! U) I) E5 d. U+ V•        Responsible for maintenance of internal ticketing system
! M) O5 d  Z7 n: Z" M6 R9 I•        Involvement in the development and design of a trouble shooting tool for client.
- b+ p" O% F. i) f0 v5 O•        Site services worldwide
•        System training
2 K( z- ~4 ]  l' v% g) f•        Communicate and translate client requirements in Mandarin
8 X4 b2 m& q2 g4 O' _' U9 `•        Work evenings as required
Skills and Knowledge Required
' P' p5 l, r% T/ C! F5 B•        Customer service skills
; h; E" ]0 A' L" u0 Y5 F. v4 i•        Technical writing skills
$ Q& I% s, C; A% z& T# P+ E4 L5 w•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
: U& l- c4 a- p7 F' E•        Network trouble shooting skills
•        Excellent interpersonal and team skills
$ _+ ?, e2 f& I1 X•        Comfort dealing with multiple and varied assignments
# _0 W" D" j$ V; y7 T) a  L! m" [' r•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
* z3 j% b: a0 B+ N7 Z•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
( Q3 H- c4 F/ i+ EExperience and Education
. H& n" E/ e- D; K& ?7 ^$ e•        Technical degree or diploma
" \( x. T2 m4 t2 T3 d•        2 years experience in a technical support role
6 @4 G" j. d# t( l4 X$ MMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.