Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
9 @" d* _4 V, F( C) IContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
% y& c- t7 r1 L. t6 d+ r3 Q; y•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
  i/ O. D7 a) K+ \9 b+ P•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
) L+ O  g4 s" Q" m' W•        Optimizing system configurations  
+ ]1 B* R  u: H9 N% l•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
3 O& T8 B) n8 ]6 D•        Involvement in the development and design of a trouble shooting tool for client.
- {$ q2 b* j4 s) p! ^•        Site services worldwide
% b5 r9 O& L$ Y' v•        System training
8 Q( |0 K+ a% F; w0 y/ B9 [•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
3 y$ s. U8 [3 h4 ?7 W! k3 q4 C) BSkills and Knowledge Required
•        Customer service skills
; q+ j2 P' a8 Z•        Technical writing skills
$ q& v: V: I6 J: G•        C++ development skills
: r& S+ P) O6 j8 p•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
. t; J  f5 ?. p* h9 G1 b: E) L" T% u•        Comfort dealing with multiple and varied assignments
1 }; u6 M& ?8 L5 a! d•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
1 z/ E  h- d$ i. \•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
4 B6 u( {  s4 Q3 ]+ r9 JExperience and Education
•        Technical degree or diploma
& B8 e5 m  R+ C" ^, J# N6 ]•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.