Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

- `' B& z6 K; B) F% U8 ]" N9 T2 A* l3 RTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
0 H+ C' {! h6 c8 \4 Q) F
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
- E) v& n+ D4 F6 y  \4 B5 }% K•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
6 C4 Q" v" M4 F3 {% A' F•        Documentation of technical procedures
•        Trouble shooting client network issues
5 a! i- R/ L6 z( e+ _•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
6 u/ Q4 P( D! L1 P" W•        Involvement in the development and design of a trouble shooting tool for client.
9 i0 e1 Y" {# i•        Site services worldwide
•        System training
0 \# S( }7 y# v% ?6 o•        Communicate and translate client requirements in Mandarin
0 P# B1 f/ ]- C* Z5 |7 |•        Work evenings as required
  `9 O5 {  [( Z) j4 z: z+ n  @Skills and Knowledge Required
•        Customer service skills
( |  D9 U  B# o$ w) ^+ F% B•        Technical writing skills
1 R# D4 Q9 [- `, Y' Q# s•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
$ H: ~3 e* p) @# a" i9 ~% c) A•        Network trouble shooting skills
/ }/ e! _" W4 L/ ^' d•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 y% h; U0 m' v# U! W1 g! ~0 M$ f•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
4 W* n( x. U+ p7 b4 p$ a8 JExperience and Education
$ a3 w) ~" \% B) S6 b6 r& Q, r5 G•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.