Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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7 X8 x8 W4 f1 N, C6 f( |3 t) y: _Technical Support Representative
8 K3 V4 i- |  ?# UContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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) z" l3 S. N# s- ~  tIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% r7 C4 x4 q( K* W9 f+ ~! VPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
5 v, a6 c5 T  z8 T7 L•        Identification and replication of software defects  
0 {. y) X- O& S5 P* M* W& ~0 q6 O•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
5 {. _* h4 o) ^" C•        Documentation of technical procedures
•        Trouble shooting client network issues
' T0 Z$ D! Y. i% h4 ?$ d•        Optimizing system configurations  
, O+ w0 u# r: B- V3 j•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
+ \8 m- g6 t% G•        Site services worldwide
- O( S, M1 t, f7 y1 P, s2 v) t•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
* ?& v# r' M- t( D5 t: A" KSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
8 K4 F4 S, b# l2 j2 m5 Q/ g•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
4 A4 W1 ~/ y3 X' }•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. v$ y: }  B3 p' ^•        Ability to work independently
" a# }5 K4 C, I2 S. S" @2 `8 R•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 o# l6 k4 |8 w( X( Y% ^; c& g0 ~& r4 w•        Technical degree or diploma
7 E8 q& Z( Z( Z•        2 years experience in a technical support role
, B3 O- k5 B+ k* d- c/ KMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.