Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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- f6 e# I; l  H& D4 [/ ETechnical Support Representative
) I6 X; |0 a; S) @! [7 ~4 xContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
, L+ R/ R4 u; w) |0 M! U•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
; Z8 J, H- f( |3 ]( r+ M. m•        Trouble shooting client network issues
' N  n* t. X+ U& \2 ?4 c5 a/ [% G5 l•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
% \! M8 O2 Q7 X, r/ y•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 g/ Y( H; ~, A; d•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
+ Q0 ~4 W# N5 I2 o•        C++ development skills
4 H" K/ k6 ^3 X1 g6 u9 }•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
, H; Q+ x' a6 t, o, H" @2 M•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.