Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
' M! `& R1 u2 X' d+ Z: S" uContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

/ t" T) D8 S% p" k2 x! XIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" P$ o# ?' j5 \7 E/ TPosition Responsibilities:
5 M& G8 Z( Z3 u/ z8 E! x0 a•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
: i2 @% v9 ^' |+ v- Z7 T& Q7 i4 ^•        Phone and e-mail support for internal and external clients  
" R( l2 l* [( D* M) ?•        Managing customer expectations
9 e/ m" a, z# p8 Z•        Documentation of technical procedures
. P) T# ^$ e+ m" g; Q. A7 u- W% p•        Trouble shooting client network issues
•        Optimizing system configurations  
; `  ]0 y; f: |" ?5 {2 _& {•        Low key software development tasks (not a requirement)
. [3 U8 \4 J! R- k: g& w•        Responsible for maintenance of internal ticketing system
4 C# Z" a: K! {/ A+ \" z  Z0 |•        Involvement in the development and design of a trouble shooting tool for client.
2 |6 w% W3 K; m% ?+ U* @, l* R•        Site services worldwide
6 q$ ]( \$ \7 o6 Q) Y( j•        System training
" I! v# z$ |, l' g8 }1 ?•        Communicate and translate client requirements in Mandarin
( D: e1 R/ A% w•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
! W- X. i1 t  n•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
/ S7 j, M& R) D4 M$ c•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, \; r- y4 G3 J5 H( J0 s# q•        Ability to work independently
' B) o. y6 }# G: }0 I7 L6 n•        Ability to communicate fluently in both English and Mandarin
Experience and Education
) w% ?5 c" n# C% f( z) V•        Technical degree or diploma
•        2 years experience in a technical support role
: ~( E9 Y( E$ {3 p& R- ?! V) WMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.