Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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' c. a; x7 U7 U2 y3 t% s: |Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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  G& \% O% H6 o' r+ m- dPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
7 `8 a9 S' V9 R7 M* N8 n7 Y! `•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
  v( l. c4 ?( t2 Y* m( o" U•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
- Z8 q, B9 @9 i( r# x•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


, F! }. k2 ~2 uIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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  y% P5 N, c% H3 KQualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
* x6 Z$ }# [' V# L6 a•        Administrative experience including reception, cash register, and scheduling
7 O  t4 L/ }0 {9 P) s9 v+ r( W•        College Certificate or Diploma in related field.

Skills
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        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
% j4 H" m$ I0 N8 a/ ?& N1 O        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

1 y/ \( O% P/ ~, d; x% L- D3 I( fA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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2 B0 a% G& Q' g3 g0 JIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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) [; W' o9 `$ }* m" W2 oKevin Ramnarine
The Business Link                               
8 d) y- O' U5 a. r100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca