Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

, d$ F9 }4 G" ^( OOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

: Z  P: n/ c1 k•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
; d$ V2 S0 ]: d/ p•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
' i8 W9 B1 Z: i6 k9 D3 t$ q7 o/ j•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
1 M9 |0 i; s- M9 }( u•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
/ N; j/ `. e$ o: p$ X•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
: r: x8 ?+ R8 ?. L2 e. i•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
7 X- n, i: R- q6 s2 ?7 J1 Y•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience

9 b3 N- \: T  @9 E( {•        Minimum 2 years of Customer service experience
: C9 ~' v$ O4 j' `. |6 E! D•        Administrative experience including reception, cash register, and scheduling
' M( }% l) l1 _: \" ]; S: r•        College Certificate or Diploma in related field.

, }4 o5 |& `3 B4 i/ d/ ^Skills

1 {1 R# H5 u$ k; s        Strong work ethic
        Professional, diplomatic and  self-starter
0 [- v% v6 P( I* j! y        Strong proficiency in MS Word, Excel, and Outlook
+ p5 J- q+ E1 @" d! q2 Y        Problem solving skills to define problems and recommend practical solutions
6 a) p/ Z3 r6 \1 D2 j6 D9 q        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

6 h5 l' R. S+ i; y, sA combination of education and experience will be considered.
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# V$ o! J7 ~! n, W, [8 o0 C& m: XThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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% f- Z, w& F5 U! i$ j+ uFinal candidates will be asked to undergo and successfully complete security screening.

/ w  ^1 n  V; n+ V1 CIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
2 v5 X- m* E' v. A' r3 ZThe Business Link                               
2 A5 J) Z5 T" U: }0 U100 - 10237 104 Street NW
Edmonton, Alberta
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8 @+ B0 Q& t! [0 z* _. ]E-mail: kevin.ramnarine@canadabusiness.ab.ca