Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

# l9 C, L0 ]* {$ r# m' bWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
8 \1 L5 _: x: X. p. P( |+ Z& v: g" V•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
7 l% q# ~* s! ^+ Q9 P•        Accurately processing sales and performing daily cash balance
+ l5 Y' i+ \) Q1 y4 @" R•        Providing appropriate paperwork to account payables and receivables
; V! J% F6 Y3 k  t2 j, Z•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
9 O% v1 P1 b- k. c+ y; J•        Keeping accurate tracking of client interactions – data entry
2 l4 o4 R* F) L; V3 \6 B" w  F8 h•        Assisting with administration of the Guest Advisor Program
0 g9 f2 n: M) f* o" |" J•        Arranging catering for various meetings
- H- o. ~1 F# j+ j0 t6 O0 L, P•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
5 }- E7 V3 e+ c& K2 q•        Other duties as assigned.
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6 n$ [1 L  P" _, n) B; XIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications
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& O3 K1 L4 Z* W- rEducation and Experience
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•        Minimum 2 years of Customer service experience
0 f2 o  \+ @  g- ]. x•        Administrative experience including reception, cash register, and scheduling
4 q; U! `/ j1 Q7 `•        College Certificate or Diploma in related field.

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0 t: ]9 k+ W- X        Strong work ethic
        Professional, diplomatic and  self-starter
) ^  g* M6 p) _: e        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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3 k1 P" O0 j1 |1 n. zA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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" |- R0 Z. K' j6 d" [If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
# _; f+ P) l* j. T! z) i" cThe Business Link                               
' x+ R1 J+ O" U+ Q+ z; {( P( f100 - 10237 104 Street NW
/ c- h" s/ i0 p7 k) aEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca