Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

5 S5 Y& T, G* G& j! b7 eWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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$ O2 n/ Z: I6 o! V' H' i) v1 TPosition Summary

) M4 Y* E; Q" c; t+ _0 H& m8 ~•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
" C5 d- ^( i% o! ]" U7 D2 L6 n•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
3 h! t5 y+ b6 z" S: G•        Accurately processing sales and performing daily cash balance
5 T% M* ^2 x2 g6 x4 N% i$ {0 `) ~•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
6 `9 C& ]4 Q, K•        Keeping accurate tracking of client interactions – data entry
0 M/ M* k0 P" ]" m•        Assisting with administration of the Guest Advisor Program
* J6 b- @0 E$ w* M9 w3 l: L•        Arranging catering for various meetings
# s5 J- Q  a  n•        Opening and closing of The Business Link Office
( Y8 F, Y. y1 e- P. U•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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3 T  W7 M, }' _If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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2 U* o! I$ w; J! \+ F+ A" u+ J# MQualifications

" {1 s" ~: I8 q! W& pEducation and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills

        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
! O; Y  b1 S; C5 u5 N        Strong organizational skills with multi-tasking abilities
) q* P, b0 L+ V7 T* @        Continuous learning is essential to perform job effectively
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4 D0 Z. w& W6 m4 T6 }8 pA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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0 u3 }9 f6 k% P7 G5 LFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
) {- g/ E' Z3 {The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca